Proactivanet ITSM Software

Proactivanet Service Desk App.

Espiral MS · com.espiralms.proactivanet

Not rated yet 5K+ downloads v3.10.9 35.6 MB Android 7.0+ PEGI 3 · Everyone

Download APK 35.6 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v3.10.9 (31009)
Updated: Jan 23, 2026 (9 months ago)
APK size: 35.6 MB
Requires: Android 7.0+ (API 24)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Tools (app)
Listed since: Mar 24, 2022 (at least)
Permissions: 18 (8 sensitive)
Website: proactivanet.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Proactivanet ITSM Software is an app by Espiral MS in the Tools category, listed since at least March 2022. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 3.8.3, the APK grew from 26.5 MB to 35.6 MB and the minimum Android version rose from 5.1 to 7.0. It asks for 18 permissions, 8 of them sensitive, including precise location, camera and record audio. It asks for the same permissions as version 3.10.7. The app can read the advertising ID that ad and analytics services use.

What's new in v3.10.9

Minor changes

Description

From the listing uploaded by “appupdater”.

Proactivanet is an IT service management solution fully aligned with ITIL® best practices and the ISO 20000 standard. In this application, support technicians can easily manage and resolve incidents and requests reported to the IT department and end users can quickly and easily report a new incident or request and be informed at all times of the status of their ticket. It also offers a high level of customization to adapt to the specific needs of each organization: custom fields, workflow management, authorization request, etc. Proactivanet's Incident and Request Management provides several benefits, among others: • Cost Reduction: through the ability to meet increased demand with the same number of support technicians, providing users with self-service capabilities through the User Portal and reducing the number of first-line technicians dedicated to handling repetitive calls and sorting tickets. • Improved support technicians productivity: reducing the volume of user calls and automating the creation of repetitive requests and incidents using programmed templates, by e.g. for routine maintenance tasks. • Improved end-user productivity: significantly reducing the time required to resolve incidents and requests and providing them with self-service resources so that they can solve their needs without having to wait for support technicians. Proactivanet ITSM Software is certified by PinkVERIFY 2011 in a total of 13 processes, and has obtained ITIL® Software Scheme (ISS) Gold approval, the highest levels of recognition granted to ITSM platforms. These certifications demonstrate not only the total alignment of the tool with ITIL® best practices, but also the ease of use for end users and a high degree of process automation.

Version history

4 versions are listed, going back to v3.8.3. Since v3.10.6 it requires Android 7.0+.

v3.10.9 LATEST Jan 23, 2026 35.6 MB TRUSTED v3.10.7 Oct 7, 2025 35.6 MB TRUSTED v3.10.6 May 21, 2025 35.6 MB TRUSTED v3.8.3 Jun 8, 2024 26.5 MB TRUSTED

All 4 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Jan 23, 2026.
Certificate issued to “ProactivaNET” This is the certificate of the Google Play version.
Same certificate as the 3 other versions checked

Store checks and file details

Developer signature verified Jan 23, 2026
Validated against Google Play Jan 23, 2026
Signed byCN=ProactivaNET, OU=ProactivaNET, O=ProactivaNET, L=Gijon, ST=Asturias, C=ES
Signing certificate (SHA-1)A5:45:F7:20:35:56:E6:05:38:3D:3C:46:37:DB:76:E3:42:60:71:8F
File MD5b990cbb3b204790c4215745693530b13
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (3 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (18)

Proactivanet ITSM Software requests 18 permissions, 8 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Camera Sensitive android.permission.CAMERA
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Read media images Sensitive android.permission.READ_MEDIA_IMAGES
Read media video Sensitive android.permission.READ_MEDIA_VIDEO
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Advertising ID com.google.android.gms.permission.AD_ID
Flashlight android.permission.FLASHLIGHT
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Internal broadcast protection (app-defined) com.espiralms.proactivanet.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Show notifications android.permission.POST_NOTIFICATIONS
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Camera android.hardware.camera
Basic touch input android.hardware.faketouch
Location android.hardware.location
GPS android.hardware.location.gps
Microphone android.hardware.microphone

Proactivanet ITSM Software APK: questions and answers

Is there a version of Proactivanet ITSM Software for older Android phones?

The current version needs Android 7.0 or later. Version 3.8.3 is the newest listed build that installs on Android 5.1 and later. It is an old build: apps that rely on online services may no longer connect when they are this old. Get version 3.8.3 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Proactivanet ITSM Software APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 3 other versions checked. After downloading, check that the file's MD5 is b990cbb3b204790c4215745693530b13.