Patient Access APK

Version 2.4.7 -
Last updated: 2019-11-09 18:06:52

GP and healthcare services at your fingertips

APP Information

App Download Version2.4.7 (1573052305)
Updated2019-11-09 18:06:52
Apk Size32.10 MB
Malware CheckTRUSTED
Install on Android4.4.x and up

Download Patient Access 2.4.7 APK

App Description

Patient Access is patient,patientaccess,medical,access, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit website who developed it. apps can be downloaded and installed on Android 4.4.x and higher Android devices. The Latest Version of 2.4.7 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Patient Access APK Mirror. This app APK has been downloaded 552+ times on store. You can also download APK and run it with the popular Android Emulators.

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles 
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

App ChangeLog

  • Fix for App crash for users on Android 6.x and under. Fix resolves the issue for those users that were unable to sign in to the application following the latest release.

App Screens

Patient Access Screenshot 1Patient Access Screenshot 2Patient Access Screenshot 3Patient Access Screenshot 4Patient Access Screenshot 5Patient Access Screenshot 6Patient Access Screenshot 7Patient Access Screenshot 8Patient Access Screenshot 9Patient Access Screenshot 10

Reviews From google play store

Straightforward and Simple I've previously tried to use the MyGP app after seeing in my local doctor's surgery, but since the most recent update where you're able to book appointments in the app, now nothing works. Patient Access on the other hand has given me no issues, for both requesting repeat prescriptions and booking appointment, the journey has been a breeze!

Only giving it 1 star as there's no option for 0...i had this app for a week, when I tried to log in it said my password had changed when I hadn't done it, I reset the password anyway and still couldn't log in, support service deleted my account and suggest I re-register, I did this and the same thing happened a week later, no reply for the support service, absolutely rubbish app

Unable to log in on app or web. Maybe the systems down?? Yes its the right log in used it for years. Nothing on your web site facebook or the app. You should have status of system shown somewhere. Given up for today will try in a couple of days. And before you tell me to delete my account, its way to much hassel.

Not letting me login. Unable to login using the correct details, which have been verified by the system. Unable to order vital medication as cannot login. Not helpful at all. Used same login details yesterday (13/10/19), but these details are not accepted today (14/10/19). Why? Please fix immediately.

Terrible support. I couldn't sign in for absolutely no reason. They couldn't send a restart passcode anything, just a generic send a photo of the login procedure. This went on over weeks , I sent it a few times , trying to explain I just couldn't log in, no change.each time I felt like just a distraction . Instead of issuing a new log in code , they suggested deleting my account and restarting it again . Yep, so I'm now at my doctors having to do all this again after 1 year on it

Makes life simple when re-ordering medication or making an appointment, especially as doctors reception is always busy. A double appt. can only be done by 2 single appts. 150 chars in re-ordering prescriptions is not enough & blocks the '×' char (ex: 2 × 10mg). Cannot remove notifications; always return. Self-referral is a waste of time in my area. Many things are just web links which you can visit without this app.

First time using the app to book an appointment. Would be nice to have more space to put the reason for appt i.e. symptoms when its reasonably complex. Maybe double the amount of space for message in future would be a great help. Still doesn't leave a lot but it helps the Dr know what is going on without wasting time in the appt. Other than that, the app is a good and informative tool

Quick and easy. I opened the app at 07.50 and immediately got an appointment for 09.50, with my registered doctor. That may have been luck, but so much better than having to wait until 08.30 for the surgery to open, the hanging on the phone for ages. Brilliant!

Does what the app was intended to do. Easy and straightforward ordering of essential medication and booking appointments. App has extra add ons e.g. types of vaccinations, telephone appointments etc. A worthwhile app that takes the stress out of trying to explain over the phone why you want to see a doctor.

Suddenly logged me out during typing out my symptoms whilst I was making an appointment, needs a dark theme to reduce risk of eye strain. Apart from these 2 gripes it's ok. I mostly use or for repeat prescriptions and booking appointments and it's mostly great for these uses.

Booking a blood test using an Android tablet. Adding text to the request invokes the device's keyboard. This obscured the "Submit" button. To reveal the button requires pressing the "back" button outside the keyboard. Rather non-intuitive!

Well thought out. One thing which may help missed appointments: When home visit is arranged, could you do the same as with normal appointments and text confirmation to patients? I noticed my home appointment accidentally when I was checking my meds. I'm very grateful for all your help, thank you.

I use this app all the time but now since update I can not log in password is correct and I used fingerprint access for fast sing in but now not logging me in please look in to this and I have just tried on your website to so what's going on with this service

Very good generally but can't get appointments less than about 2 weeks away. Also can only book so many appointments. I have a flu appointment and one for hypertension and diabetes booked, so could not book a general appointment.

It works and has some really good features. However a good point for improvement would be a notification to show when prescriptions are ready to be picked up.

Great app except I can only book two appointments, so now I have a flu jab and an asthma check booked, that's two, so I couldn't book a doctor's appointment if I needed one.

Rubbish. I have no permissions to order repeat prescriptions, make appointments or view my medical record! Even after contacting my surgery & the receptionist ticking a few more boxes, whatever that meant, I am still left unable to use this useless site. Not impressed as I have wasted so much time now. Any help appreciated.

This app has completely changed the way I manage my medication. I don't run out any more because this makes it much easier to order my medication and to know the next date of request.

The apps bloody useless what is the point in having a feature to book appointments to see a GP if there is only appointments for 7th of November it is the 18th of October that is a wait of 3 weeks some major tweeks to the app is needed.

Very successful app in my experience. Can beat the queue getting a gp appointment since they open at 06:30 on the day. Lots of useful information too, and easy to navigate.

It is easy to use. However, it needs to be made simpler, less clutteted, clear with easy navigation and simple structures.

Easy to navigate. But your better off phoning your surgery for same day appointments if you can get through or beat the que. Needs work, could ve a great app.

Excellent app. Able to order prescription online. Just made a non urgent appointment at a time and on a date, that suits me. A major advance for Holly Bank surgery.

Brilliant app, convenient to use and makes my life a lot simpler and easier in managing my medication as well as appointments.

150 words is not enough. When writing to your doctor. And the App Logs me out too quick then i have to start all over.

It's pretty good, but I thought the whole point was so you had complete access to your medical records, but apparently this depends on what your own practice decides you should or should not see. I suggest the website actually makes a point on telling us this in its description, as it wasn't apparent until I moaned. BUT I'd still recommend it as it does create a certain amount of short cuts which are very handy.

It's good works well bit shame I can not view test results on it. That's what I really needed saves all the phone calls if I did.

Great app, beats phoning up and having to redial, as busy all the time, for appointments or prescriptions! Great for general health queries too.

Great app for me as my practice use it to its full potential but my wife's surgery don't and it seems useless. Not the apps fault but the practice/surgery using it.

Fine till I had a new mobile, when my sign-in wasn't accepted, now sorted. When a repeat request is "rejected", it would be very helpful to be told why instead of having to guess, especially when the prescription is then available at the pharmacy as usual. The message that a review is due on the prescription form is easily missed so a timely reminder in the app would be useful. Trying to book a nurse for a blood test & BP was tricky when the relevant nurse was not on the list.

A great app! Just works as it should. I can make appointments and order repeat prescriptions! Just what I need 👍

Easy to use on my smartphone and laptop. No problem accessing exactly what I need. Excellent app and service.

No problems using the app a quick and easy way to book an appointment when there are appointments available.

Can't remember how I used to order my repeat scripts now. This is so easy and reliable. Well done to the developers. Thanks.

Excellent app and platform to easily book appointments and reorder medication. Was impressed with the web based version and equally with this Android version.

Awful support. After previously being able to log in successfully, this stopped a number of months ago for no reason. Resetting my password did not work. It took four emails to support to get a reply, then a painful back and forth of repeating my problem and setting out steps to reproduce. At each step, I had to repeat myself and felt fobbed off and ignored. Instead of taking the time to look into why my account was not working, they suggested deleting my account and re-registering

Fantastic App, saves a lot of time and frees up surgery staff time very considerable to enable them to deal with other patients needs.

Good to have the doctors receptionist in the palm of your hand. Could do with extra features such as option to book a phone call with the Doctor and make appointments with the practice nurse for bloods and reviews etc.

Great app. Very easy to use and saves time when you need to order meds and make appointments.

Only just registered, not easy for anyone with cognitive issues, need more access so will contact surgery. At least I was able to book a phone consultation with my own Dr.

A little confusing to set up. My advice would be to put the surgery letter to one side, download the app of your choice first such as Patient Access, register, make a note of your email address and password. The three reference codes within the surgery letter will then become much clearer as you fine tune Patient Access to incorporate your surgery and dispensary. Good luck!

This app has totally changed my life, I have various conditions and I'm on a lot of medication, with this app I know when things are due and can order my repeats with a click of a button. Its also a great way of communicating with my surgery for none emergency enquiries, as well as making appointments and having quick access to my medical records. Highly recommended.

Great. Easy to order repeat prescriptions. Would be even better if you received a notification when prescription ready for collection.

Effective update to the old version with larger range of heath options. I have just booked a flu vaccination at a local pharmacy through the app.

Pretty good and easy to use although: there was no way to enter the ODS ID; was a pain to have to enter DoB using a scroll wheel; no way to amend or flag up when prescription details are incorrect; text in the empty form fields isn't always fully visible so you don't know what to enter; the Next overlay on the intro obscures the text itself. Some of this is phone-specific but the app should be "responsive" to different device types. But generally a very useful app and a great time saver.

I re-ordered my repeats today but I note the 'next due' dates of all repeats before my request is even authorised are incorrect by an extensively long error margin of about 2 extra months or so taking it to year 2020! I find this an unreasonably long error having calculated the actual re-order date in early Dec 19. I'll be grateful if the developers of this App could review this.

Patient Access is very easy to use and navigate. Easily book your surgery appointments and order your medication.

Fantastic app for people with repeat prescriptions to fulfill. No need to pester the surgery just enter your regular script it's already there.

It's ok, and will seem simple after a few goes, but it's nowhere near as easy to negotiate as the previous app. The last one was well laid out, simple and easy to understand, it also didn't require clicking through various pages. It's easy to forget that a large part of your target audience are old (like me), also your "I've forgotten my password" system is crazy and makes no sense, get a computer dummy to review it.

U have been using this service for a while now and on two occasions have had my repeat prescription request declined with no reason given. As I only noted it this time on a Saturday I had taken the last of one of my tablets and was not able to sort this as the surgery was closed over the weekend. I ordered my medication well in time and received no contact from my surgery with regards to this, which is very poor service. Thinking twice about using it now as it's not reliable.

Makes the experience of using the NHS so much easier. Great app!!

Easy access if you have phone or computer,older people who have not these do not under stand technology, very difficult for them to understand. Shouldn't change things if working fine. It is also nice to speak to humans not computers all the time. You cannot beat face to face contact.

Saves waiting for phone to be answered, and can check easily if cancellations etc. Also lots of other helpful information

Very easy to use, saves time just a quick look and order, instead of popping to surgery.

Not great Questions auto answered with details that are not relevant to enquiry Access to full medical records is very limited will only show what your surgery wants them to see Some details are not kept up to date and some records are not even relevant to your condition Any hospital info given to your surgery ie: letters results etc are never included Good for repeat prescriptions but changing your pharmacy of choice from one to another is a joke Good for making appointments online when they are available

Really easy to use. Saves me a lot of time requesting my repeat prescriptions.

The app works fine just as usual with any public service they make the registration as hard as possible.

The app and service is great. Much easier to use than the traditional options offered direct by the GP surgery. Also a lot lot quicker!! A day to receive a response to a repeat prescription request, rather than the usual 5 days with the paper based process.

Very easy to use, more infuriating than i was expecting. Found it really intuitive as well

Very useful app for appointments and repeat medication. Annoying that cleared notifications keep reappearing on the next login.

Difficult to access, several attempts needed, doesn't always confirm requests. Very slow

It started a bit shakily, but progressive updates have seen it mature into a really useful app.

So easy to use and order my repeat prescriptions. Edit: boots, my nominated pharmacy has now lost two prescription sent via this app so not working as well as it used to or should.

This app has gone down hill. Every month when I come to order my prescription it will not load. I save my details and it is not recognising them. I have to uninstall and re set up. This is not an isolated incident the same happens to my husband. Very frustrating.

Very useful for repeat prescriptions and booking appointments. It cant compensate for shortage of doctors but you can usually book a non urgent appointment within a reasonable timeframe. I've been told that if urgent you should ring the practice. The medical history feature is interesting, mine goes right back to childhood.

It a great App, very useful, I use it mainly to have a look at test results and also ordering my medication, as result I do not need to go to see doctors for these purposes and trouble them less so saving them time to see so many patients they have, it also saves me time, repeating my self, great and useful App and easy to use.

Never had a problem with it, always been able to navigate properly and find what I want, very easy to use. I work as a GP receptionist and have also found that a majority of patients find this easy to use, and most problems are usually due to a small error or misunderstanding on the part of the patient, or lack of info from a receptionist.

Always easy to order repeat prescription and fast response from my surgery. Also great being a to check test results as they become available

Excellent app no need to keep phoning my doctors for an appointment and keep getting an engaged sound on my phone to have to keep calling back. I can now book an appointment at my leisure more than a month away with a doctor of my choice. This is the best doctors practice I have ever had and everyone is so helpful and friendly.

My app has clashed and after numerous attempt cannot be restarted as my email results registered still, though cancelled several times even after been deleted by App producers Please sort it out! :( ------ Re: the reply...I did email you -as implied in what is stated above- but the problem is not sorted at all! :(!

A lot better than previous app... The appointment process need a couple of tweeks in respect of choosing date and time

Great app. You can manage appointments, request repeat prescription and check when your prescription was last requested

quick easy to use... there was an issue when surgery merged with others but all sorted now & normal service has resumed

This is the first time I am using the patient access app to order a repeat prescription. I will give it 5 stars as I had no difficulty doing this, but will adjust it accordingly if it gives me trouble using it. So far, I'm 100% happy.

Some technical issues but good for booking appointments most of the time.

Very easy to navigate simple to use a good experience all in all.

App is really easy to navigate. Makes ordering repeat prescriptions quick and simple at any time of the day. No more long queues on the phone! I could previously see my medical history but this feature has been removed (by the surgery?) so marked down for this. We should be able to see dates of our own immunisations, surgeries etc.

I find the App very user friendly, would be good to be able to leave msgs for my Doctor, but obviously this would need to be screened, software could pick up key information and then it could alert/inform the Doctor, and the doctor could advise a visit to see them.

Once installed saved a lot of time phoning the surgery great for booking any form of appointments.

Appointments available the same day. Easy to use. Fantastic

You can't select the GP you wish to see like you did on the other system which was far more user friendly too.

This app is an absolute god send!, thank you so much to whoever created this app because it's been saving me so much messing about with repeat prescriptions and going back and forth to my GP because an item was missing. All in all five stars from me! because i think this app is just fantastic! 👏👏👏.

This app is excellent and very easy to navigate to the relevant section, whether it's for an appointment, repeat prescriptions or other reason. The mobile app is particularly useful (I use it most of the time) and if you have fingerprint recognition on your phone then you don't have to remember yet another user name and password, which is definitely a bonus. Keep up the good work.

Good friendly app. Easy to use. Keeps you updated with your appointments and medications. Very easy to book appointments if there are ever any available. Easy to request repeat prescriptions but not new medications. Has informative health articles.

The app is brilliant, the only thing that lets it down is the refusal of GP practices to use it to its full potential. Most practices promote the app by way of waiting room videos, but never mention the features that are available via the app which the surgeries refuse to make available.

This app has become a lot better since new update, which allows you to now be able to book an appointment with Doctors, Nurses etceither face to face or video link, unfortunately i have not tried any of these yet but will update information if i have to. I would definitely recommend this app.

Great, easy use. Saves spending a long time on the phone.

It's great for ordering your repeat prescriptions and booking doctor appts although you don't get a lot of dates to choose from and you can't see a copy of your whole medical record and you cannot order an item that you've had previously prescribed that isn't on repeat unless you write it in comments and that's a bit hit and miss because you only have so many characters to type hence only giving 2 stars only. It's too basic.

Great, very user friendly and the extra information features are helpful.

Very easy to use, clearly laid out so that you can easily access the area that you need.

It's a great app it's easy to use and I can Check when meds Were last dispensed,so i can Make Sure i dont Order things i have enough of,i can check symptons and articles, and order my repeat meds or make an appointment when it suits me day or night including weekends so you don't need the surgery to be open, definitely recommend A+

Health services is getting there.... a useful app, far better than waiting for hours on the phone. Being able to select a doctor is the function that is missing. technically the app works fine, it's just missing functionality which is probably more to with the NHS than the app provider.

Works well for ordering repeat prescriptions, which can then be sent to a pharmacy of your choice. It"s well worth having for this alone. In theory you can check your medical records, but this is extremely limited, as is booking appointments. (As explained you have to get authorisation from your practise to get started.)

This app is excellent for re-ordering my prescriptions, for making appointments and to be able to check back on letters and info held at my Dr's surgery. It is so easy to use. Saves time and means I don't have to take up a valuable appointment someone else could have.

Overall its quite well put together but on doing a repeat prescription the notes section where I was told to be as detailed as possible I had to resort to pigeon English as the thing that stopped me being detailed was the 150 character limit which really wasn't helpful when trying to convey to my GP how my Consultant would be contacting them to say half my prescription meds need to be changed and so to process this once they had those changes in place. Make it 1000 characters and I'll redo this

Easy to use and navigate. Love the health articles very informative

Works well. Annoyingly cannot search for any appointment availability once you have two booked

Very easy to use. Only downside is how difficult it is to actually book an appointment with a doctor.

App greatly improved by the addition of fingerprint recognition so I no longer need to remember my password. Makes it simple to order my repeat prescriptions. And I can see my next appointment.

App works OK, but I couldn't remember my password. Any attempts to obtain a new password result in receiving email concerning requests to delete account and details. No reference to set up new password. Very frustrating.


requires following permissions on your android device.

approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

read calendar events plus confidential information
Allows the app to read all calendar events stored on your phone, including those of friends or co-workers. This may allow the app to share or save your calendar data, regardless of confidentiality or sensitivity.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

add or modify calendar events and send email to guests without owners' knowledge
Allows the app to add, remove, change events that you can modify on your phone, including those of friends or co-workers. This may allow the app to send messages that appear to come from calendar owners, or modify events without the owners' knowledge.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

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