At a glance
- Latest version
- v7.0.1.4 (Build 361) (361)
- Updated
- Jun 2, 2026 (4 months ago)
- APK size
- 19.7 MB
- Requires
- Android 4.0+ (API 14)
- CPU support
- x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
- Category
- Business (app)
- Listed since
- Jan 15, 2021 (at least)
- Permissions
- 35 (6 sensitive)
- Website
- rsupport.com
- Developer contact
- [email protected]
- Privacy
- Developer's privacy policy
About this APK
MobileSupport - RemoteCall is an app by RSUPPORT in the Business category, listed since at least January 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.
It asks for 35 permissions, 6 of them sensitive, including precise location, read phone status and identity and find accounts on the device.
What's new in v7.0.1.4 (Build 361)
v7.0.1.4 (Build 361) : Oct 22, 2020
Description
From the listing uploaded by “appupdater”.
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
Security & authenticity
Security rating: Trusted
Signing certificate
- Signature matches the Google Play version Checked by the source store on Jun 2, 2026.
- Certificate issued to “Rsupport Co.,Ltd.” This is the certificate of the Google Play version.
Store checks and file details
- Developer signature not checked yet Jun 2, 2026
- Validated against Google Play Jun 2, 2026
- Signed byCN="Rsupport Co.,Ltd.", OU="Rsupport Co.,Ltd.", O="Rsupport Co.,Ltd.", L=Unknown, ST=Unknown, C=Unknown
- Signing certificate (SHA-1)B8:3F:C5:F2:AD:C8:B6:C7:A2:69:D6:69:5F:8D:D4:54:91:B2:73:CB
- File MD50f99c015f8d0ed5ab159c82bd7e098ac
- Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020
Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.
Permissions (35)
MobileSupport - RemoteCall requests 35 permissions, 6 of them sensitive.
- Display over other apps Sensitive android.permission.SYSTEM_ALERT_WINDOW
- Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
- Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
- Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
- Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
- Write settings Sensitive android.permission.WRITE_SETTINGS
- Change network state android.permission.CHANGE_NETWORK_STATE
- Change wifi state android.permission.CHANGE_WIFI_STATE
- Control vibration android.permission.VIBRATE
- Expand status bar android.permission.EXPAND_STATUS_BAR
- Full network access android.permission.INTERNET
- Get tasks android.permission.GET_TASKS
- Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Kill background processes android.permission.KILL_BACKGROUND_PROCESSES
- Knox knox app mgmt (custom) com.samsung.android.knox.permission.KNOX_APP_MGMT
- Knox knox enterprise device admin (custom) com.samsung.android.knox.permission.KNOX_ENTERPRISE_DEVICE_ADMIN
- Knox knox hw control (custom) com.samsung.android.knox.permission.KNOX_HW_CONTROL
- Knox knox license log (custom) com.samsung.android.knox.permission.KNOX_LICENSE_LOG
- Knox knox remote control (custom) com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
- Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
- Prevent the device from sleeping android.permission.WAKE_LOCK
- Read sync settings android.permission.READ_SYNC_SETTINGS
- Receive push notifications com.google.android.c2dm.permission.RECEIVE
- Reorder tasks android.permission.REORDER_TASKS
- Request delete packages android.permission.REQUEST_DELETE_PACKAGES
- Run at startup android.permission.RECEIVE_BOOT_COMPLETED
- Run foreground services android.permission.FOREGROUND_SERVICE
- Sec.enterprise device admin android.permission.sec.ENTERPRISE_DEVICE_ADMIN
- Sec.mdm app mgmt android.permission.sec.MDM_APP_MGMT
- Sec.mdm hw control android.permission.sec.MDM_HW_CONTROL
- Sec.mdm license log android.permission.sec.MDM_LICENSE_LOG
- Sec.mdm remote control android.permission.sec.MDM_REMOTE_CONTROL
- Sonymobile enterprise api (custom) com.sonymobile.permission.ENTERPRISE_API
- View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
- View network connections android.permission.ACCESS_NETWORK_STATE
MobileSupport - RemoteCall APK: questions and answers
Can I install this APK over the version I already have?
Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.
Is the MobileSupport - RemoteCall APK safe?
No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. After downloading, check that the file's MD5 is 0f99c015f8d0ed5ab159c82bd7e098ac.
