UpdatedOct 27, 2020
PublishedFeb 4, 2020
Packagecom.rsupport.rs.activity.rsupport
MD552d210be1edd3d9b1c820a9f1ee611a9
SHA1 (signer)B8:3F:C5:F2:AD:C8:B6:C7:A2:69:D6:69:5F:8D:D4:54:91:B2:73:CB
Signed byCN="Rsupport Co.,Ltd.", OU="Rsupport Co.,Ltd.", O="Rsupport Co.,Ltd.", L=Unknown, ST=Unknown, C=Unknown
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://rsupport.com
Contact[email protected]
Privacy policyView
What's new
v7.0.1.4 (Build 361) : Oct 22, 2020
Description
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
Permissions (35)
MobileSupport - RemoteCall requests the following Android permissions:
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Change Network State android.permission.CHANGE_NETWORK_STATE
- Change Wifi State android.permission.CHANGE_WIFI_STATE
- Expand Status Bar android.permission.EXPAND_STATUS_BAR
- Foreground Service android.permission.FOREGROUND_SERVICE
- Get Accounts android.permission.GET_ACCOUNTS
- Get Tasks android.permission.GET_TASKS
- Internet android.permission.INTERNET
- Kill Background Processes android.permission.KILL_BACKGROUND_PROCESSES
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Read Phone State android.permission.READ_PHONE_STATE
- Read Sync Settings android.permission.READ_SYNC_SETTINGS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Reorder Tasks android.permission.REORDER_TASKS
- Request Delete Packages android.permission.REQUEST_DELETE_PACKAGES
- Sec Enterprise Device Admin android.permission.sec.ENTERPRISE_DEVICE_ADMIN
- Sec Mdm App Mgmt android.permission.sec.MDM_APP_MGMT
- Sec Mdm Hw Control android.permission.sec.MDM_HW_CONTROL
- Sec Mdm License Log android.permission.sec.MDM_LICENSE_LOG
- Sec Mdm Remote Control android.permission.sec.MDM_REMOTE_CONTROL
- System Alert Window android.permission.SYSTEM_ALERT_WINDOW
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- Write Settings android.permission.WRITE_SETTINGS
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Com Samsung Android Knox Permission Knox App Mgmt com.samsung.android.knox.permission.KNOX_APP_MGMT
- Com Samsung Android Knox Permission Knox Enterprise Device Admin com.samsung.android.knox.permission.KNOX_ENTERPRISE_DEVICE_ADMIN
- Com Samsung Android Knox Permission Knox Hw Control com.samsung.android.knox.permission.KNOX_HW_CONTROL
- Com Samsung Android Knox Permission Knox License Log com.samsung.android.knox.permission.KNOX_LICENSE_LOG
- Com Samsung Android Knox Permission Knox Remote Control com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
- Com Sonymobile Permission Enterprise Api com.sonymobile.permission.ENTERPRISE_API
