MobileSupport for SAMSUNG
MobileSupport(SAMSUNG) - remotecall
RSUPPORT Co., Ltd. · com.rsupport.rs.activity.rsupport.sec
UpdatedApr 10, 2020
PublishedApr 10, 2020
Packagecom.rsupport.rs.activity.rsupport.sec
MD5a057f91cdd3b6f3b41bba0878d4604fa
SHA1 (signer)9C:A5:17:0F:38:19:19:DF:E0:44:6F:CD:AB:18:B1:9A:14:3B:31:63
Signed by[email protected], CN=Samsung Cert, OU=DMC, O=Samsung Corporation, L=Suwon City, ST=South Korea, C=KR
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://www.rsupport.com
Contact[email protected]
Privacy policyView
What's new
v6.0.23.9(Build 345) : Dec 26, 2019
Description
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
3. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
3. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
Permissions (24)
MobileSupport for SAMSUNG requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Capture Secure Video Output android.permission.CAPTURE_SECURE_VIDEO_OUTPUT
- Capture Video Output android.permission.CAPTURE_VIDEO_OUTPUT
- Change Network State android.permission.CHANGE_NETWORK_STATE
- Change Wifi State android.permission.CHANGE_WIFI_STATE
- Expand Status Bar android.permission.EXPAND_STATUS_BAR
- Foreground Service android.permission.FOREGROUND_SERVICE
- Get Tasks android.permission.GET_TASKS
- Inject Events android.permission.INJECT_EVENTS
- Internet android.permission.INTERNET
- Kill Background Processes android.permission.KILL_BACKGROUND_PROCESSES
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Read Frame Buffer android.permission.READ_FRAME_BUFFER
- Read Logs android.permission.READ_LOGS
- Read Phone State android.permission.READ_PHONE_STATE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Reorder Tasks android.permission.REORDER_TASKS
- Request Delete Packages android.permission.REQUEST_DELETE_PACKAGES
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
