Knox Remote Support
This enables IT Admin to troubleshoot the user's device problem remotely.
Samsung SDS INC. · com.sds.emm.sers
UpdatedFeb 19, 2026
PublishedJun 18, 2021
Packagecom.sds.emm.sers
MD5e04ff02156539caa21b4ec5212878dd1
SHA1 (signer)88:40:A3:98:F8:4D:1B:F9:25:3B:68:75:BB:88:99:9D:6E:8D:02:8C
Signed byCN=samsung, OU=sds, O=dev, L=seoul, ST=seoul, C=kr
Architecturesarmeabi-v7a, arm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
- Do not support Next DEX mode
Description
Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services.
Knox Remote Support provides:
- Remotely control the user's device
- Record device screen as a video clip and send to IT admin.
- Capture device screen as an image file and send to IT admin.
- Enables IT admin to send the files to the user and vice versa.
Knox Remote Support is provided as a part of Knox cloud services on a valid license.
Knox Remote Support provides:
- Remotely control the user's device
- Record device screen as a video clip and send to IT admin.
- Capture device screen as an image file and send to IT admin.
- Enables IT admin to send the files to the user and vice versa.
Knox Remote Support is provided as a part of Knox cloud services on a valid license.
Required features
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
Permissions (19)
Knox Remote Support requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth Connect android.permission.BLUETOOTH_CONNECT
- Disable Keyguard android.permission.DISABLE_KEYGUARD
- Foreground Service android.permission.FOREGROUND_SERVICE
- Foreground Service Media Projection android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION
- Foreground Service Special Use android.permission.FOREGROUND_SERVICE_SPECIAL_USE
- Internet android.permission.INTERNET
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read Phone Numbers android.permission.READ_PHONE_NUMBERS
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Wake Lock android.permission.WAKE_LOCK
- Write Settings android.permission.WRITE_SETTINGS
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
- Gms Permission Ad Id com.google.android.gms.permission.AD_ID
- Com Samsung Android Knox Permission Knox Inventory com.samsung.android.knox.permission.KNOX_INVENTORY
- Com Samsung Android Knox Permission Knox Remote Control com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
- Com Samsung Android Knox Permission Mdm License Log com.samsung.android.knox.permission.MDM_LICENSE_LOG
