Knox Remote Support

This enables IT Admin to troubleshoot the user's device problem remotely.

Samsung SDS INC. · com.sds.emm.sers

Not rated yet 100K+ downloads v26.06(260622120) 12.3 MB Android 10+ PEGI 3 · Everyone

Download APK 12.3 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v26.06(260622120) (260622120)
Updated: Jun 27, 2026 (3 months ago)
APK size: 12.3 MB
Requires: Android 10+ (API 29)
CPU support: ARM 32-bit, ARM 64-bit
Category: Business (app)
Listed since: Jun 18, 2021 (at least)
Permissions: 21 (5 sensitive)
Website: samsungknox.com/en/support
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Knox Remote Support is an app by Samsung SDS INC. in the Business category, listed since at least June 2021. It includes native code for ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 23.03(230307190), the APK grew from 3.2 MB to 12.3 MB and the minimum Android version rose from 5.0 to 10. It asks for 21 permissions, 5 of them sensitive, including camera, read phone status and identity and read phone numbers. Compared with version 25.11(250905100), it adds 2 new permissions: “Camera” and “Read phone status and identity”. The app can read the advertising ID that ad and analytics services use.

What's new in v26.06(260622120)

- Enabled KRS access via email access code - Raised minimum SDK to Android 10 (previously Android 9). - Raised target SDK to Android 16 (previously Android 15).

Description

From the listing uploaded by “appupdater”.

Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services. Knox Remote Support provides: - Remotely control the user's device - Record device screen as a video clip and send to IT admin. - Capture device screen as an image file and send to IT admin. - Enables IT admin to send the files to the user and vice versa. Knox Remote Support is provided as a part of Knox cloud services on a valid license.

Version history

5 versions are listed, going back to v23.03(230307190). Since v26.06(260622120) it requires Android 10+.

v26.06(260622120) LATEST Jun 27, 2026 12.3 MB TRUSTED v25.11(250905100) Feb 19, 2026 15.2 MB TRUSTED v25.07(250807130) Jan 14, 2026 7.6 MB TRUSTED v24.04(240222150) Jan 31, 2026 5.3 MB TRUSTED v23.03(230307190) Feb 21, 2026 3.2 MB TRUSTED

All 5 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Jun 27, 2026.
Certificate issued to “dev” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature verified Jun 27, 2026
Validated against Google Play Jun 27, 2026
Signed byCN=samsung, OU=sds, O=dev, L=seoul, ST=seoul, C=kr
Signing certificate (SHA-1)88:40:A3:98:F8:4D:1B:F9:25:3B:68:75:BB:88:99:9D:6E:8D:02:8C
File MD50dcfcc155284018e12e5f44715499689
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (21)

Knox Remote Support requests 21 permissions, 5 of them sensitive.

Bluetooth connect Sensitive android.permission.BLUETOOTH_CONNECT
Camera Sensitive android.permission.CAMERA
Read phone numbers Sensitive android.permission.READ_PHONE_NUMBERS
Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Write settings Sensitive android.permission.WRITE_SETTINGS
Advertising ID com.google.android.gms.permission.AD_ID
Disable keyguard android.permission.DISABLE_KEYGUARD
Foreground service media projection android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION
Foreground service special use android.permission.FOREGROUND_SERVICE_SPECIAL_USE
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Knox knox inventory (custom) com.samsung.android.knox.permission.KNOX_INVENTORY
Knox knox remote control (custom) com.samsung.android.knox.permission.KNOX_REMOTE_CONTROL
Knox mdm license log (custom) com.samsung.android.knox.permission.MDM_LICENSE_LOG
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Portrait screen android.hardware.screen.portrait

Knox Remote Support APK: questions and answers

Is there a version of Knox Remote Support for older Android phones?

The current version needs Android 10 or later. Version 25.11(250905100) is the newest listed build that installs on Android 9 and later. Get version 25.11(250905100) · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Knox Remote Support APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 0dcfcc155284018e12e5f44715499689.