InMoment MobileCX
Receive alerts, take action on and close customer cases from your mobile device.
MaritzCX · com.maritz.cx
UpdatedJul 7, 2024
PublishedDec 2, 2020
Packagecom.maritz.cx
MD5b6c47891ee5cdd07c27da711e6cfe902
SHA1 (signer)8E:5C:17:CD:95:F1:ED:9D:24:4A:D8:2C:93:DA:31:89:A5:B1:47:64
Signed byO=Allegiance, L=Salt Lake City, ST=Utah, C=US
Architecturesx86, x86-64, armeabi, armeabi-v7a, arm64-v8a, mips
Malware scanTRUSTED
Websitehttps://inmoment.com
Contact[email protected]
Privacy policyView
What's new
With this update you can provide app feedback
Description
MobileCX Case Management is part of an integrated suite of Customer Experience (CX) tools that help CX professionals collect, analyze and follow up on customer feedback.
MobileCX Case Management automates the identification of customer feedback that warrants follow up action. When follow up is needed, the case management capability creates customer cases, assigns them to and notifies appropriate action owners (caseworkers) and helps coordinate their follow up and closure.
When process or practice changes are needed to make improvements that affect many customers, the action planning capability enables plan owners to invite and collaborate with participants, get status and update their improvement plans.
Caseworkers and action plan owners or participants can use any combination of web or mobile access to work their assigned cases and plans.
Key features of MobileCX:
Receive alerts when new cases or plans are assigned to you.
Quickly access and assess all of your cases and plans through a filterable inbox.
Take immediate action on cases or view and update plans.
Enter notes or other required information.
Take additional actions as needed such as reassign, add collaborators or close.
MobileCX is available for no additional charge to licensed users of InMoment (formerly MaritzCX) Case Management and ActionCX.
MobileCX Case Management automates the identification of customer feedback that warrants follow up action. When follow up is needed, the case management capability creates customer cases, assigns them to and notifies appropriate action owners (caseworkers) and helps coordinate their follow up and closure.
When process or practice changes are needed to make improvements that affect many customers, the action planning capability enables plan owners to invite and collaborate with participants, get status and update their improvement plans.
Caseworkers and action plan owners or participants can use any combination of web or mobile access to work their assigned cases and plans.
Key features of MobileCX:
Receive alerts when new cases or plans are assigned to you.
Quickly access and assess all of your cases and plans through a filterable inbox.
Take immediate action on cases or view and update plans.
Enter notes or other required information.
Take additional actions as needed such as reassign, add collaborators or close.
MobileCX is available for no additional charge to licensed users of InMoment (formerly MaritzCX) Case Management and ActionCX.
Required features
- Faketouch android.hardware.faketouch
Permissions (6)
InMoment MobileCX requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Get Accounts android.permission.GET_ACCOUNTS
- Internet android.permission.INTERNET
- Wake Lock android.permission.WAKE_LOCK
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Com Maritz Cx Permission C2d Message com.maritz.cx.permission.C2D_MESSAGE
