HiCare APK

Version 1.20.402.18U.0 - com.huawei.phoneservice
Last updated: 2019-11-19 16:11:03

APP Information

App Download Version1.20.402.18U.0 (120402180)
Updated2019-11-19 16:11:03
Apk Size3.01 MB
App DeveloperEMUI
Malware CheckTRUSTED
Install on Android4.0.x and up
App Packagecom.huawei.phoneservice.apk

Download HiCare 1.20.402.18U.0 APK

App Description

HiCare is huawei,phoneservice,tools,hicare, content rating is Everyone (PEGI-3). This app is rated 2.61 by 59 users who are using this app. To know more about the company/developer, visit EMUI website who developed it. com.huawei.phoneservice.apk apps can be downloaded and installed on Android 4.0.x and higher Android devices. The Latest Version of 1.20.402.18U.0 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than HiCare APK Mirror. This app APK has been downloaded 4036644+ times on store. You can also download com.huawei.phoneservice APK and run it with the popular Android Emulators.

"HiCare provides professional customer assistance services for Huawei devices.

HiCare provides you with common online services including customer services, issue feedback, user guides, service centers and self-service. HiCare aims to offer a one-stop shop for after-sales services in order to quickly identify and resolve any issues you encounter.

1. Service centers

Search for the addresses and numbers of your local service centers.

2. Hotline numbers

Search for your local hotline numbers and working hours.

3. Warranty policy

Search for Huawei’s after-sales warranty policy in your region.

4. Manuals

Provide you with a user manual that contains comprehensive function descriptions.

5. Forum

Provide you a place where you can communicate with other local phone users.

6. Warranty status

You can check the device warranty information.

7. Accessories price    

You can query screen, motherboard, camera and other accessories prices.

8. Membership

You can experience outstanding service  with a Huawei membership.At present only supports the European part of the country." 

App ChangeLog

  • 1. New visual effect and layout optimization for a more simple and refreshing interface.
    2. Optimized the user experience for several modules to provide quick and easy after-sales services.
    3. Tailored landscape mode to adapt to tablet devices and large-screen phones.

App Screens

HiCare Screenshot 1HiCare Screenshot 2HiCare Screenshot 3

Reviews From google play store

Excellent and designed exactly what it's for. Love the fact i can chat to support agents without having to call a toll free number and be put on hold every minute. Good also for warranty status, and other related issues and notifications. Well done Huawei. Something you don't see with other competitors.

False Positive for GPS status. No fixes to any satellites for the last three months.

I'm giving this thing a low rating primarily because it's annoying as hell, every day I get at least two to three notifications from it bothering me about things I don't care for, I don't ever even remember opening this app.

it would be nice to be able to update to the latest version.. when I try to update it tells be me it's not available in my country. I Live in USA. love the phone

Mate 10 never received a single security update or Android update.

Struggle with facebook want to change pic then at the old end have 4 or more profiles can't it sync together? Thanks

Live chat is down... unable to connect to servers

Can you improve camera performance to allow better pictures of the Moon with use of telescope eyepieces I like to use with, please? Thanks

It keeps enforcing permisions that I constantly deny. Don't like this app couse itkeeps changing my all personal settings on phone. No suxh aps should be enforced on phone fully paid in store by cash.

Hi, can I know why is it when I check the diagnosis for my earpiece audio there's always a problem. At first the audio came out from my earpiece, then it started to come out from my speakers. But theres no problem with my earpiece while I'm making phone calls.

Missing Albania, seems with intention, uninstalling disabling

There's literally no use for this app. It's just bloatware, eating up your space.

In India latest version of HiCare is cannot update in this phone,why?

The Most-Wanted Features STILL Missing from EMUI 9! 1. Ability to use third-party icon packs 2. Access to app info in long pressing icons 3. Transparent Navigation Dock 4. Customizable Recent apps interface 5. Ability to change fonts and font sizes in home screen, app drawer and folders. 6. Option to disable /enable high search. 7. Ability to open notification panel from the middle of screen. Hope you add these features in the near future. Thanks in advance!

after the latest update (August 4th) i installed emui 9.1 to my nova 3i phone. thanks huawei. dont give up try the best you can do to world.

I don't need this so why is it constantly start Phone and Location without my consent and to change America every time! Bloatware and spyware. Can't be uninstalled and constantly ask to change to American. It seems fuids with American doesn't stop with Smartphones but in App's as well. Alright, I can at least disable it!

This is the best app ever, and how Huawei is linked to this app is great. I haven't received this type of client services in a very long time. Thank you Huawei for this app and for giving the best client services. I would have given you 6 stars out of 5

can't request update download. whenever i click on update. i get nothing. I'm using honor play. I'm from Pakistan. Worst app ever. Totally useless

good application provides timely information

says I need the most updated HiCare app! tried to install but it says not compatible with my device! I'm getting very disappointed in Huawei mate 5 tablet WiFi only in USA

A bad phone company, a lot of data is sent to the Chinese government and the application is as slow as a small company. I used to use Xiaomi, Huawei should beg Xiaomi to teach how to update the software and limit errors better. I am using the Mate 20 Pro, even the recording application is not available

Almost 2 weeks ago I requested update to emui 9.1 but still nothing. It's ridiculous. Mate 20 Pro C432 LYA-L09. Looks like my first and last Huawei device. Edit: The app itself is useless.

Keeps asking for permissions even though the app is turned off! Unable to fully delete app or I would

Had my smartphone screen replaced using the Hi Care app. Repair centers quote on the screen differs from the price of screen on the Hi Care App parts list. How is that possible?

Can't connect phone anymore, just a useless app and watch now, spent ages trying to pair reinstalling etc nothing, back of the cupboard now

One of the best apps I have ever used. Provides customers service,device management, warranty service what ever you want. Thank to huawei for making a great app.

3rd class app. I was chatting live and unfortunately told connection lost. Again tried to chat, and same result. Fix it and get a better review.

It keeps popping up when I play a jump and run game. This is very aggravating!!!

If you set Thailand as a region, the app is only in Thai. There must be an English version for Thailand. Useless for non Thais at the moment.

making making I To To wait wait wait wait get get the the full deal deal on with with our lowest prices in the the first few

It is really user friendly, nice looking " clean" UI. Keep up the fantastic work!

Adding another device under "Me/More benefits" doesn't allow to put in characters other than digits. Very smart, guys.

Different customer care agent telling different options/things abt the same metter They have different ideas abt a particular matter

Best App ever for servicing Huawei's devices.

EMUI 9.0.1 is not good for android pie. Recent update earpiece is not working for honor 10 lite...

Not getting the latest update after doing all the steps from customer care..

Worst app ......in country/region selections "India" has not been listed. And not getting any service using their customer care number.Its Very disappointing

when internet is so strong I can download 1mb per second and still you replied your internet connection is poor while chatting live chat this is ridiculous

very pathetic, after software update my phone start lagging, hang.and Battery start drainibg very Fast, also bo support from Huawei. do not buy huawei phones, their customer service is very poor.

The iCare does not appear to support Huawei smartphone users in Papua New Guinea. Just did a quick rain check.

Registered for update 9. 1 says I can download it but when I check says I'm on the latest which is 9.0, my device is Mate 20 pro

why there is no update Android 8 for Huawei p 9 lite ?

I can not update my device (Mate 20) to 9.1 with Hicare.

Totally shambolic waste of (digital) space, hands down. This is one die-hard fan you really left up the creek without a paddle - and there's no consolation whatsoever to rescue my once-lofty perceptions of and aspirations for you.

It's good but not for five star's.

Very excellent app Very much useful thanks to developers I really love 😍 this app

I don't know why i cant update my EMUI even though it showed me 9.1, Im using a mate 20 phone please help, i tried calling but it failed to call.

very good service tool

No update yet for my Mate 20 Pro. I am so pissed.

Nothing, waste of time and data, it never show any updates in it Don, t install it

Learned about the free screen protector after the tempered glass on my screen chipped off. This is a good marketing drive to increase customer awareness and satisfaction of Huawei products.

Utterly useless, I havent received the Emui 9.0 update and its been months.

Very good application for transferring

Useless app, it doesn't help to update device.

Disaster. Doesn't provide me the 9.1 update.

Fast & easy

After new update, it continously sending a notification.

useful app for finding service center

Can't uninstall and constantly spams notifications

There is no service centre of Huawei/Honor in Jammu. Please provide a service centre in Jammu.

because it late on updating may android version even dow its app is updated to latest

Update problem app 9.0

I love this app. It's a great app, works for me at least. I just updated the app from Huawei's play store and I have checked Google play store for updates of this app but no update.

Don't know what this app is and never use it. However it insists on bleeping my phone repeatedly with the same tone as my texts. Most annoying and can't uninstall the damned thing. Hate it! 😠

Very useful app, competitors does not have anything like this. Excellent support for Huawei users. Cheers!

I'm still not getting the 9.1 Updates. My friends already got it. So unfair

Do you like notifications every few hours? No, who does. I uninstalled the updates and stopped auto-updating. That limited the notifications at least. As it is uninstallable i would view this as malware and as such i will never buy this brand of phone again.

Constant notifications that I don't want. It woke me up at 2:15 in the morning and that was the last straw for me. I disabled, deleted, and removed everything I could find in regards to this app, and I hope it dies in a fire, slowly.

Shows notifications(ads by Huawei} every day

Never received EMUI 9 upgrade for my p10 plus

A bad phone company network is always not available

Mate 20 pro not get 9.1 update why

Notifications can't be stopped, annoys me since latest update. I'm not using it anyway.... Uninstalled.

Broken App. Purchased phone new on Saturday. App says select country or region while loading non stop. Shows nothing else. Just have wheel spinning non stop saying loading. Tried everything. Tried to uninstall and reinstall. Does not work. Please fix as it eventually says cannot connect to server. There is nothing wrong with my internet as I also tried with WiFi. Same story.

it doesnt give perfect options, but overall its good

Good but I still can't update to the latest version...

this is so hard to use, nothing ever works right, it cant ever connect to whatit needs, it has done nothing for me what so ever.

A month later on that company asked me to install this App and they FORCE me to pay extra fees while I'm using the Facebook, Messenger, Twitter, CVS pharmacy, email, Google Photos, websites and others on my text cellphone (I'm Deaf). It is FREE of charge.... HiCare App is clearly a SCAM and hacked my account! I was tried to get rid of it and it won't let me.... So, I disabled this App. I already have a T-Mobile, not both of them.... Don't let this App to steal your money. BEWARE OF THE CUSTOMER.

Cannot get any help from Huawei support, login with Huawei ID ok prior to this update, after installation, cannot login at all, error message say cannot obtain data, try again later. Have been trying forever , Huawei Australia say because my Mate 9 is not and Australian model, I cannot login, but I login before. BE WARN, Don't install this UPDATE. Another update on 2/12 and everything is fixed

The app kept putting my phone into Maintainance Mode and getting it ready to send back to Huawei to be mended despite the fact that there is nothing wrong with it. It would do it not only when the phone was idle but also when I was doing something. Extremely annoying so uninstalled it.

Doesn't work, can't update to the latest version and can't check for updates on my Honor 8. Might not go through Honor anymore. My phone was supposed to be updated almost a year ago, they haven't even tried to push out the USA update for the Honor 8 and this app is also neglected

I activated the app to get the last system update, after I read an article on the web says it's the only way to upgrade to the new Android 9, which I hope it ends this freezing in my smartphone. The App kept saying "your system is up to date"

Terrible blight on android, comes pre installed on Huawei phones, can't uninstall it. Even when it's not installed, as in you have not confirmed your acceptance of terms and conditions it still constantly plasters messages over your phone. Uninstall btn in play store does not work. Avoid app at all cost. #bloatware

Why i am not getting the new update version 9.1? I want the new version in 1 day.

The MOST EPIC APPS ever created by Huawei. It totally improve my Honor 8 Pro logic flows which I don't care what logics they mentioning but totally worth speed up heating my phone faster so I don't have to play PUBG for hours before my phone become a sun. The best of all is the apps IMMORTAL capability from being uninstallSS, force stopSS, runningSS in background make me feel the God of Sun itself blessing my phone with hotness. My pray to the God HiCare, AppGallery, Huawei Magazine Unlock, Hiboard, Huawei RCS, HwWifiprobqeservice.

Comercials lie about the app giving the option to request sw update, before the system automatically asks for it. So a month ago emui 9 was rolling globally acording to huawei's official twitter, now honor 10 can request update from the app in US. Well i'm on mate 10 pro living in eu, and i ain't getting any updates by system nor by hicare for emui 9.

It doesn't work! Huawei apk is unable to connect to Huawei server... I really don't understand why only Apple is able to do good phones and good apps, with no issues(at least this is what I heard)

Dear honor love your phones but please can you make the built in cleaner more like the ones on the app store like the one by hawk super cleaner and antivirus. There should be more options etc and the antivirus should offer 24hr protection. Also I had spam alert on my Alcatel 3c and alba 5.7 it would show up in red and say spam caller why does the honor 7a not offer this it is android 8, yet for some reason it doesn't seem to acknowledge spam

Constant irritating notifications all hours of day and night with no option to remove this bloat ware or even stop notifications

Lot a helpful apps

Great app. Thank you

slow updates from Huawei on my p20 pro.. still on December security patch.. terrible by Huawei and this app won't cure it..

I did not ask for ten app updates sent ten.minutes ago. This applies to the ads as well. Please ensure that it does not happen again.

I seen that this app needs to be updated. But I have tried to update it 12 times and it will not update hence pointless in star rating it not impressed. But it seems that I have to rate so here we go.

Works perfectly and also shows my warranty options and expiration date, spare part prices, etc.

It's not fair to can't uninstall the app, why we have to be forced using an app thah some won't find as useful. Ok it comes pre-instaled but give us choose if we want it or not. Unfortunately is not the only.

The amounts of tips, tricks and other helpful things in this app is amazing! Hell, even if you don't have a Huawei device, this app can still help you.

My app is givimg me error how can i update emui 9 new update

Why i cant update my huawei nova 3i to android pie version

Dunno what this does, but it keeps pestering me so it's probably trying to harvest my data. Also I can't uninstall it, but I've done my best to cripple it.

Apk scan results

Apk Scaned By TotalVirus Antivirus,com.huawei.phoneservice.apk Was Risky.Detected 1 From 55 Scan.
Scan Stats:failure:0|harmless:0|malicious:1|suspicious:0|timeout:1|type-unsupported:11|undetected:59|
Name:HwPhoneService.apk SHA-1:4dfc2aa319df8ae3470ae9dd758ec41536b17f8b SHA-256:2c66361c30b6aa08a31313996dbeff8c6cb5d74f733cbc1b8c67664d9cf256fa SSDEEP:98304:RdefmYoMZ0qHEEBnBfJmjEfF+ULmUja1Ny40:fefmYTCbEBBQjq+WcNM File type:Android Magic:Zip archive data, at least v2.0 to extract File size:3161176 Uncompressed Size:4582962 Contained Files :441 Contained Files By Type:MF:1,RSA:1,SF:1,bks:1,css:8,dex:1,js:8,png:262,so:2,xml:144,


requires following permissions on your android device.

approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

mock location sources for testing
Create mock location sources for testing or install a new location provider. This allows the app to override the location and/or status returned by other location sources such as GPS or location providers.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

access SD Card filesystem
Allows the app to mount and unmount filesystems for removable storage.

read sensitive log data
Allows the app to read from the system's various log files. This allows it to discover general information about what you are doing with the phone, potentially including personal or private information.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

receive text messages (SMS)
Allows the app to receive and process SMS messages. This means the app could monitor or delete messages sent to your device without showing them to you.

send SMS messages
Allows the app to send SMS messages. This may result in unexpected charges. Malicious apps may cost you money by sending messages without your confirmation.

use accounts on the device
Allows the app to request authentication tokens.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.


Certificate Issuer:C:CN, CN:AndroidTeam, L:Shengzhen, O:Huawei, ST:Guangdong, OU:TerminalCompany, email:mobile@huawei.com
Certificate Subject:C:CN, CN:AndroidTeam, L:Shengzhen, O:Huawei, ST:Guangdong, OU:TerminalCompany, email:mobile@huawei.com







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