Google Support Services
Share your Android device screen for personalised Google customer support
Google Inc. · com.google.android.apps.helprtc
UpdatedFeb 20, 2026
PublishedFeb 20, 2026
Packagecom.google.android.apps.helprtc
MD547f5c59b1ff917486b1da639b897da39
SHA1 (signer)29:14:B6:64:FA:85:6C:A0:BB:9F:3A:1C:ED:6F:F1:0B:C0:92:8B:F1
Signed byCN=google_support_services, OU=Android, O=Google Inc., L=Mountain View, ST=California, C=US
Architecturesarm64-v8a
Malware scanTRUSTED
Contact[email protected]
Privacy policyView
What's new
- Share your screen with Google customer support on most devices with Android 5.0 and higher versions.
– Bug fixes.
– Bug fixes.
Description
The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalised support experience. With GSS on your device, the agent can invite you to share your screen and guide you with on-screen annotations, making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.
This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
Required features
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (15)
Google Support Services requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Capture Video Output android.permission.CAPTURE_VIDEO_OUTPUT
- Change Network State android.permission.CHANGE_NETWORK_STATE
- Foreground Service android.permission.FOREGROUND_SERVICE
- Get Accounts android.permission.GET_ACCOUNTS
- Get Package Size android.permission.GET_PACKAGE_SIZE
- Internet android.permission.INTERNET
- Query All Packages android.permission.QUERY_ALL_PACKAGES
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- System Alert Window android.permission.SYSTEM_ALERT_WINDOW
- Wake Lock android.permission.WAKE_LOCK
- Write Settings android.permission.WRITE_SETTINGS
- Gms Apps Helprtc Internal Broadcast com.google.android.gms.apps.helprtc.INTERNAL_BROADCAST
- Providers Gsf Permission Read Gservices com.google.android.providers.gsf.permission.READ_GSERVICES
