Google Support Services app icon

Google Support Services

Share your Android device screen for personalised Google customer support

Google Inc. · com.google.android.apps.helprtc

4.6 (15 ratings) 1+ downloads v3.21.1 16.7 MB Android 5.0+ PEGI 3 · Everyone

Download APK 16.7 MB All versions

At a glance

Latest version
v3.21.1 (1348)
Updated
Feb 20, 2026 (8 months ago)
APK size
16.7 MB
Requires
Android 5.0+ (API 21)
CPU support
ARM 64-bit
Category
Tools (app)
Permissions
15 (4 sensitive)
Website
support.google.com/android?p=screenshare_learn_more
Developer contact
[email protected]
Privacy
Developer's privacy policy

About this APK

Google Support Services is an app by Google Inc. in the Tools category. It includes native code only for ARM 64-bit, so it won't install on phones that can only run 32-bit apps.

It asks for 15 permissions, 4 of them sensitive, including find accounts on the device, display over other apps and see all installed apps.

Ratings

4.6out of 515 ratings
  • 5 ★73%
  • 4 ★13%
  • 3 ★13%
  • 2 ★0%
  • 1 ★0%

Ratings from users of the source store — not collected or verified by AAPKs.

What's new in v3.21.1

- Share your screen with Google customer support on most devices with Android 5.0 and higher versions. – Bug fixes.

Description

From the listing uploaded by “googlesbaneados”.

The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalised support experience. With GSS on your device, the agent can invite you to share your screen and guide you with on-screen annotations, making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time. This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.

Security & authenticity

Security rating: Trusted

Signing certificate

  • Certificate issued to “Google Inc.” The developer's name — though anyone can put any name in a certificate.

Store checks and file details

  • Developer signature verified Feb 20, 2026
  • Signed byCN=google_support_services, OU=Android, O=Google Inc., L=Mountain View, ST=California, C=US
  • Signing certificate (SHA-1)29:14:B6:64:FA:85:6C:A0:BB:9F:3A:1C:ED:6F:F1:0B:C0:92:8B:F1
  • File MD547f5c59b1ff917486b1da639b897da39
  • Uploaded by “googlesbaneados” 97 followers · uploading since 2026

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (15)

Google Support Services requests 15 permissions, 4 of them sensitive.

Required hardware & features

Google Support Services APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the Google Support Services APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. After downloading, check that the file's MD5 is 47f5c59b1ff917486b1da639b897da39.

Tags

google android apps helprtc tools support services

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