Freshcaller

Call Center that fits in your pocket!

Freshworks Inc · com.freshworks.freshcaller

Not rated yet 50K+ downloads v3.12.1 107.2 MB Android 8.0+ PEGI 3 · Everyone

Download APK 107.2 MB All versions

Signature matches the Google Play version Details

Watch the Freshcaller trailer on YouTube

At a glance

Latest version: v3.12.1 (71)
Updated: May 12, 2026 (5 months ago)
APK size: 107.2 MB
Requires: Android 8.0+ (API 26)
CPU support: x86 32-bit, x86 64-bit, ARM 32-bit, ARM 64-bit
Category: Communication (app)
Listed since: Mar 20, 2021 (at least)
Permissions: 25 (2 sensitive)
Website: freshworks.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Freshcaller is an app by Freshworks Inc in the Communication category, listed since at least March 2021. It includes native code for x86 32-bit, x86 64-bit, ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 3.11.1, the APK grew from 37.1 MB to 107.2 MB and the minimum Android version rose from 5.0 to 8.0. It asks for 25 permissions, 2 of them sensitive: record audio and read phone status and identity. It asks for the same permissions as version 3.12.0. The app can read the advertising ID that ad and analytics services use.

What's new in v3.12.1

We're always making improvements to Freshcaller so that you don't miss a thing.

Description

From the listing uploaded by “appupdater”.

With the Freshcaller mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there. Provide timely solutions to your customers and put your best foot forward in your business's support game! Features of our cloud-based phone system Calls: Make and receive calls at your convenience. Contacts: Dial saved phone contacts from within your Freshcaller app Agent status: Set your availability by toggling between being online and offline from within the app. Recent calls: Directly engage with your most recent callers from the list of recent calls On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call. Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording. Multiple incoming calls View all your incoming calls in queue on one single screen Tickets: Convert your important and unresolved calls as tickets in Freshdesk. Leads: Add your call notes and recordings to your CRM lead entry. Benefits of Freshcaller No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls. One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web. Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard. You can try it out for a period of 21 days, for free.

Version history

3 versions are listed, going back to v3.11.1. Since v3.12.0 it requires Android 8.0+.

v3.12.1 LATEST May 12, 2026 107.2 MB TRUSTED v3.12.0 Apr 28, 2026 107.2 MB TRUSTED v3.11.1 Apr 28, 2026 37.1 MB TRUSTED

All 3 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on May 12, 2026.
Certificate issued to “Freshworks Inc” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature under review May 12, 2026
Validated against Google Play May 12, 2026
Signed byCN=Freshworks Inc, OU=Mobile, O=Freshworks Inc, L=San Mateo, ST=CA, C=US
Signing certificate (SHA-1)C6:04:66:A2:42:68:3D:21:FB:A2:27:1B:46:3F:14:65:33:4D:6A:4E
File MD5484f259b0bbcf3e449ce3c899d25fa39
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (25)

Freshcaller requests 25 permissions, 2 of them sensitive.

Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Access adservices ad id android.permission.ACCESS_ADSERVICES_AD_ID
Access adservices attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
Access notification policy android.permission.ACCESS_NOTIFICATION_POLICY
Advertising ID com.google.android.gms.permission.AD_ID
Bluetooth android.permission.BLUETOOTH
Control vibration android.permission.VIBRATE
Foreground service media playback android.permission.FOREGROUND_SERVICE_MEDIA_PLAYBACK
Foreground service microphone android.permission.FOREGROUND_SERVICE_MICROPHONE
Foreground service phone call android.permission.FOREGROUND_SERVICE_PHONE_CALL
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Internal broadcast protection (app-defined) com.freshworks.freshcaller.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Manage own calls android.permission.MANAGE_OWN_CALLS
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Prevent the device from sleeping android.permission.WAKE_LOCK
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Request ignore battery optimizations android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Use full screen intent android.permission.USE_FULL_SCREEN_INTENT
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Bluetooth android.hardware.bluetooth
Basic touch input android.hardware.faketouch
Microphone android.hardware.microphone
Portrait screen android.hardware.screen.portrait
Wi-Fi android.hardware.wifi

Freshcaller APK: questions and answers

Is there a version of Freshcaller for older Android phones?

The current version needs Android 8.0 or later. Version 3.11.1 is the newest listed build that installs on Android 5.0 and later. Get version 3.11.1 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the Freshcaller APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is 484f259b0bbcf3e449ce3c899d25fa39.