UpdatedNov 23, 2025
PublishedMar 20, 2021
Packagecom.freshworks.freshcaller
MD5ac48b0c6e9e0eb5b91f40d64412010e9
SHA1 (signer)C6:04:66:A2:42:68:3D:21:FB:A2:27:1B:46:3F:14:65:33:4D:6A:4E
Signed byCN=Freshworks Inc, OU=Mobile, O=Freshworks Inc, L=San Mateo, ST=CA, C=US
Architecturesx86, x86-64, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://freshworks.com
Contact[email protected]
Privacy policyView
What's new
We're always making improvements to Freshcaller so that you don't miss a thing.
Description
With the Freshcaller mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.
Provide timely solutions to your customers and put your best foot forward in your business's support game!
Features of our cloud-based phone system
Calls: Make and receive calls at your convenience.
Contacts: Dial saved phone contacts from within your Freshcaller app
Agent status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.
Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.
Multiple incoming calls View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Leads: Add your call notes and recordings to your CRM lead entry.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days, for free.
Provide timely solutions to your customers and put your best foot forward in your business's support game!
Features of our cloud-based phone system
Calls: Make and receive calls at your convenience.
Contacts: Dial saved phone contacts from within your Freshcaller app
Agent status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.
Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.
Multiple incoming calls View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Leads: Add your call notes and recordings to your CRM lead entry.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 21 days, for free.
Required features
- Bluetooth android.hardware.bluetooth
- Faketouch android.hardware.faketouch
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (21)
Freshcaller requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Notification Policy android.permission.ACCESS_NOTIFICATION_POLICY
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Bluetooth android.permission.BLUETOOTH
- Foreground Service android.permission.FOREGROUND_SERVICE
- Foreground Service Media Playback android.permission.FOREGROUND_SERVICE_MEDIA_PLAYBACK
- Foreground Service Microphone android.permission.FOREGROUND_SERVICE_MICROPHONE
- Foreground Service Phone Call android.permission.FOREGROUND_SERVICE_PHONE_CALL
- Internet android.permission.INTERNET
- Manage Own Calls android.permission.MANAGE_OWN_CALLS
- Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS
- Post Notifications android.permission.POST_NOTIFICATIONS
- Read Phone State android.permission.READ_PHONE_STATE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- Request Ignore Battery Optimizations android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS
- Use Full Screen Intent android.permission.USE_FULL_SCREEN_INTENT
- Vibrate android.permission.VIBRATE
- Wake Lock android.permission.WAKE_LOCK
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
- Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
