FAQ / ZenUI Help

Experience personalized ASUS customer service straight from your ZenFone/ZenPad.

ZenUI, ASUS Computer Inc. · com.asus.userfeedback

4.4 out of 5 (9 ratings) 100M+ downloads v2.6.0.26_200714 7.5 MB Android 9+ PEGI 3 · Everyone

Download APK 7.5 MB All versions

The source store's developer-signature check failed Details

At a glance

Latest version: v2.6.0.26_200714 (1520600132)
Updated: Jul 2, 2021 (5 years ago)
APK size: 7.5 MB
Requires: Android 9+ (API 28)
CPU support: Any (no native code)
Graphics: OpenGL ES 2.0+
Category: Tools (app)
Listed since: Sep 15, 2017 (at least)
Permissions: 13 (4 sensitive)
Website: zenui.com/asus_support
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

FAQ / ZenUI Help is an app by ZenUI, ASUS Computer Inc. in the Tools category, listed since at least September 2017. It has no native code, so it runs on any Android processor.

Since version 2.3.0.144_180608, the APK shrank from 10.3 MB to 7.5 MB and the minimum Android version rose from 5.0 to 9. It asks for 13 permissions, 4 of them sensitive, including precise location, approximate location and read shared storage. Compared with version 2.3.0.144_180608, it adds 1 new permission (“Google Play install referrer”) and drops 5 (“Find accounts on the device”, “Read phone status and identity”, “Record audio” and 2 more).

Ratings

4.4out of 59 ratings

5 ★67%
4 ★22%
3 ★0%
2 ★11%
1 ★0%

Ratings from users of the source store — not collected or verified by AAPKs.

What's new in v2.6.0.26_200714

Enhance program

Description

From the listing uploaded by “84ds84d8s”.

ZenUI FAQ is a customer service app that provides ASUS device users with in-device assistance using the combination of Mobile Care, FAQs, user feedback, and public forums. You can use ZenUI Apps to interact with our very own ASUS customer service and developer teams, and then check out the forums to create or join existing threads made by fellow ASUS users. ZenUI FAQ also features News where you can check out the latest updates, offers, events from ASUS. Enjoy this personalized self-service approach for all your ASUS device and ZenUI information needs—now faster and more seamless than ever before! ► gives real-time updates about your device’s memory, battery, and storage settings with tips to help you optimize these settings using Boost, Power Saver, and Auto-start Manager. ► features the latest News and Notifications from ASUS and a list of recent notifications sent to your device. ► provide a more specific user experience via FAQs and forums created per app under ZenUI apps. In these forums, you can vote for your favorite topics to let the ASUS Support team know which ones you’d like to see in the next update. ZenUI FAQs also feature Top FAQs for popular troubleshooting information. ► feature provides basic troubleshooting information about your device such as battery, call and messages, 3G/LTE/Wi-Fi/GPS connection, among many others. •The appearance and operation of some features may vary, depending on your device and the app’s version. •ZenFone/ZenPad Care is a free app for ASUS devices. You will not be charged for downloading or using this app, and it does not collect personal data.

Version history

3 versions are listed; the oldest rated Trusted is v2.3.0.144_180608. Since v2.6.0.26_200714 it requires Android 9+.

v2.6.0.26_200714 LATEST Jul 2, 2021 7.5 MB TRUSTED v2.3.0.144_180608 Jun 14, 2018 10.3 MB TRUSTED v2.4.0.36_181008 Oct 18, 2018 6.6 MB WARNING

All 3 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Certificate issued to “ASUS” The developer's name — though anyone can put any name in a certificate.
Same certificate as the other version checked

Store checks and file details

Developer signature check failed Mar 11, 2025
Antivirus scan result not available
Signed by[email protected], CN=ASUS AMAX Key, OU=PMD, O=ASUS, L=Taipei, ST=Taiwan, C=TW
Signing certificate (SHA-1)6B:16:97:99:05:B7:3B:62:DC:0A:A4:C0:38:14:9C:CA:5A:1D:F0:AD
File MD5648e44ecdf66fc5bacc4c335c6fcbe32
Uploaded by “84ds84d8s” Bronze tier · 1,695 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (1 other version compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (13)

FAQ / ZenUI Help requests 13 permissions, 4 of them sensitive.

Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Write settings Sensitive android.permission.WRITE_SETTINGS
Add home-screen shortcuts com.android.launcher.permission.INSTALL_SHORTCUT
Control vibration android.permission.VIBRATE
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
Prevent the device from sleeping android.permission.WAKE_LOCK
Push messaging (app-defined) com.asus.userfeedback.permission.C2D_MESSAGE
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run at startup android.permission.RECEIVE_BOOT_COMPLETED
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Location android.hardware.location
Portrait screen android.hardware.screen.portrait
Asus software zenui six asus.software.zenui.six

FAQ / ZenUI Help APK: questions and answers

Is there a version of FAQ / ZenUI Help for older Android phones?

The current version needs Android 9 or later. Version 2.3.0.144_180608 is the newest listed build that installs on Android 5.0 and later. It is an old build: apps that rely on online services may no longer connect when they are this old. Get version 2.3.0.144_180608 · All versions

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the FAQ / ZenUI Help APK safe?

No one can promise that a file is safe, but some things can be checked. The source store's check of the developer's signature failed. It is signed with the same certificate as the other version checked. After downloading, check that the file's MD5 is 648e44ecdf66fc5bacc4c335c6fcbe32.