Desk.com
Use the Desk app from a phone or tablet and never lose touch with your customers
Salesforce.com, inc. · com.desk.android
UpdatedJun 12, 2024
PublishedMar 11, 2021
Packagecom.desk.android
MD5de5b5ab74da2d83b52817568068e9458
SHA1 (signer)99:FB:1E:1D:38:8A:EB:A6:AC:4B:29:31:D2:E2:B3:61:6B:81:1F:E5
Signed byCN=Sashi Bommakanty, OU=Desk, O=Salesforce.com Inc, L=San Francisco, ST=California, C=01
Malware scanTRUSTED
Websitehttp://www.desk.com
Contact[email protected]
Privacy policyView
What's new
We fixed a bug causing macros with replies not to execute successfully.
Description
Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure.
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.)
Features:
• Use Desk.com on your Android phone or tablet
• Automatically sync with your Desk.com site
• Reply to and resolve customer requests
• Search across cases by keyword, customer name, or case ID
• View all of your customer inquiries
• Check in on your support queues
• Add internal notes for only colleagues to see
• Add quick replies and actions (macros) to cases
• Set case status and priority
• Assign cases to agents and groups
• See detailed customer and company information
• Find out about new cases with push notifications
Required features
- Faketouch android.hardware.faketouch
- Screen Portrait android.hardware.screen.portrait
Permissions (9)
Desk.com requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Authenticate Accounts android.permission.AUTHENTICATE_ACCOUNTS
- Get Accounts android.permission.GET_ACCOUNTS
- Internet android.permission.INTERNET
- Manage Accounts android.permission.MANAGE_ACCOUNTS
- Use Credentials android.permission.USE_CREDENTIALS
- Wake Lock android.permission.WAKE_LOCK
- Com Desk Android Permission C2d Message com.desk.android.permission.C2D_MESSAGE
- C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE
