Desk.com

Use the Desk app from a phone or tablet and never lose touch with your customers

Salesforce.com, inc. · com.desk.android

Not rated yet 10K+ downloads v2.1.3 5.3 MB Android 4.1+ PEGI 3 · Everyone

Download APK 5.3 MB All versions

At a glance

Latest version: v2.1.3 (93)
Updated: Jun 12, 2024 (2 years ago)
APK size: 5.3 MB
Requires: Android 4.1+ (API 16)
CPU support: Any (no native code)
Category: Business (app)
Listed since: Mar 11, 2021 (at least)
Permissions: 9 (1 sensitive)
Website: desk.com
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

Desk.com is an app by Salesforce.com, inc. in the Business category, listed since at least March 2021. It has no native code, so it runs on any Android processor.

It asks for 9 permissions, 1 of them sensitive: find accounts on the device.

What's new in v2.1.3

We fixed a bug causing macros with replies not to execute successfully.

Description

From the listing uploaded by “appupdater”.

Whether you're on the road or just in the conference room, the Desk.com mobile app will help you stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It's that easy and it's always safe and secure. Use this app from your Android phone or tablet and never lose touch with your customers, even when you’re on the go. (The Desk.com mobile app is also available for iOS.) Features: • Use Desk.com on your Android phone or tablet • Automatically sync with your Desk.com site • Reply to and resolve customer requests • Search across cases by keyword, customer name, or case ID • View all of your customer inquiries • Check in on your support queues • Add internal notes for only colleagues to see • Add quick replies and actions (macros) to cases • Set case status and priority • Assign cases to agents and groups • See detailed customer and company information • Find out about new cases with push notifications

Security & authenticity

Security rating: Trusted

Signing certificate

Certificate issued to “Salesforce.com Inc” The developer's name — though anyone can put any name in a certificate.

Store checks and file details

Developer signature verified Jun 12, 2024
Signed byCN=Sashi Bommakanty, OU=Desk, O=Salesforce.com Inc, L=San Francisco, ST=California, C=01
Signing certificate (SHA-1)99:FB:1E:1D:38:8A:EB:A6:AC:4B:29:31:D2:E2:B3:61:6B:81:1F:E5
File MD5de5b5ab74da2d83b52817568068e9458
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures. AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (9)

Desk.com requests 9 permissions, 1 of them sensitive.

Find accounts on the device Sensitive android.permission.GET_ACCOUNTS
Authenticate accounts android.permission.AUTHENTICATE_ACCOUNTS
Full network access android.permission.INTERNET
Manage accounts android.permission.MANAGE_ACCOUNTS
Prevent the device from sleeping android.permission.WAKE_LOCK
Push messaging (app-defined) com.desk.android.permission.C2D_MESSAGE
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Use credentials android.permission.USE_CREDENTIALS
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Basic touch input android.hardware.faketouch
Portrait screen android.hardware.screen.portrait

Desk.com APK: questions and answers

Can I install this APK over the version I already have?

Only if it is signed with the same certificate as the copy on your phone and isn't an older version. If Android says “App not installed”, the certificates differ; uninstalling your copy first works but deletes its data unless it is backed up.

Is the Desk.com APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. After downloading, check that the file's MD5 is de5b5ab74da2d83b52817568068e9458.