使い方サポート

Usage support supports customers' convenient and comfortable smartphone life.

KDDI株式会社 · com.kddi.newsupport

5.0 out of 5 (1 rating) 5M+ downloads v8.2 93 MB Android 6.0+ PEGI 3 · Everyone

Download APK 93 MB All versions

Signature matches the Google Play version Details

At a glance

Latest version: v8.2 (161)
Updated: Oct 10, 2026 (today)
APK size: 93 MB
Requires: Android 6.0+ (API 23)
CPU support: ARM 32-bit, ARM 64-bit
Category: Tools (app)
Listed since: Nov 29, 2022 (at least)
Permissions: 38 (12 sensitive)
Website: au.com/mobile/service/tsukaikata-support
Developer contact: [email protected]
Privacy: Developer's privacy policy

About this APK

使い方サポート is an app by KDDI株式会社 in the Tools category, listed since at least November 2022. It includes native code for ARM 32-bit and ARM 64-bit, so it runs on practically every phone.

Since version 7.0, the APK grew from 38.1 MB to 93 MB and the minimum Android version rose from 5.0 to 6.0. It asks for 38 permissions, 12 of them sensitive, including precise location, camera and record audio. It asks for the same permissions as version 8.1. The app can read the advertising ID that ad and analytics services use.

What's new in v8.2

いつもご利用ありがとうございます。前回のリニューアルを踏まえ、より快適にご利用いただけるよう改修を行いました。リニューアルでは、デジタルライフをもっと便利にする情報「つかトピ」を追加し、画面デザインも新しくしました。また、「電話予約」「今すぐ電話」で、アドバイザーからのインターネット電話に対応しました。これに伴い、プライバシーポリシーを一部変更しました。今後とも使い方サポートアプリをよろしくお願いいたします。

Description

From the listing uploaded by “appupdater”.

Our user support service offers a wide range of support, including the distribution of "TsukaTopi," information to make your digital life more convenient, smartphone diagnostics, peripheral device and remote support, and consultations via phone and chat. *This app is only available to au or UQ mobile customers with an auID (not available to povo customers). *The chat function is compatible with Android™ 7.0 and above. ~Main Features~ 1. Useful Information - Check information (TsukaTopi) to make your digital life more convenient. - Quickly find the information you need from the FAQ and digital user guide in the user support app. 2. Inquiry and Inquiry Reservation Function - Inquiry function via phone and chat, and reservation function for phone inquiries. 3. Smartphone Diagnostic Function - Easily diagnose smartphone symptoms and malfunctions, and provide easy-to-understand solutions. 4. Network Speed Check Function - Is your internet speed slow? By measuring your network speed when you feel the need, you can understand your usage environment and receive advice on how to improve your speed. 5. Operation Support - We provide easy-to-understand guidance on how to use apps you're interested in, as well as how to connect and operate devices that connect to your smartphone or tablet, such as TVs and audio equipment. 6. Initial Setup Support - Our expert advisors will assist you with initial setup and data migration when you purchase a smartphone or tablet.

Version history

6 versions are listed, going back to v7.0. New versions arrive here about every month. Since v8.0 it requires Android 6.0+.

v8.2 LATEST Oct 10, 2026 93 MB TRUSTED v8.1 Oct 1, 2026 93 MB TRUSTED v8.0 Sep 17, 2026 89.7 MB TRUSTED v7.2 May 14, 2026 38.1 MB TRUSTED v7.1 Apr 1, 2026 38.1 MB TRUSTED

All 6 versions

Security & authenticity

Security rating: Trusted

Signing certificate

Signature matches the Google Play version Checked by the source store on Oct 10, 2026.
Certificate issued to “Asurion Japan” This is the certificate of the Google Play version.
Same certificate as the 2 other versions checked

Store checks and file details

Developer signature verified Oct 10, 2026
Validated against Google Play Oct 10, 2026
Signed byCN=Asurion Japan, OU=Asurion Japan, O=Asurion Japan, L=Tokyo, C=Japan
Signing certificate (SHA-1)F3:FF:AD:3E:B5:63:A3:45:8B:11:9E:B5:5E:D1:89:A4:4B:8E:E1:AC
File MD5c8d8590953770cc1e7e2180138185d9d
Uploaded by “appupdater” Gold tier · 117,810 followers · uploading since 2020

Scans and ratings come from the source store; the certificate comparisons are AAPKs's own, made from the files' published signatures (2 other versions compared). AAPKs doesn't scan files itself — compare the MD5 and signer after downloading.

Permissions (38)

使い方サポート requests 38 permissions, 12 of them sensitive.

Access all files Sensitive android.permission.MANAGE_EXTERNAL_STORAGE
Approximate location Sensitive android.permission.ACCESS_COARSE_LOCATION
Bluetooth connect Sensitive android.permission.BLUETOOTH_CONNECT
Bluetooth scan Sensitive android.permission.BLUETOOTH_SCAN
Call phone Sensitive android.permission.CALL_PHONE
Camera Sensitive android.permission.CAMERA
Modify shared storage Sensitive android.permission.WRITE_EXTERNAL_STORAGE
Nearby wifi devices Sensitive android.permission.NEARBY_WIFI_DEVICES
Precise location Sensitive android.permission.ACCESS_FINE_LOCATION
Read phone status and identity Sensitive android.permission.READ_PHONE_STATE
Read shared storage Sensitive android.permission.READ_EXTERNAL_STORAGE
Record audio (microphone) Sensitive android.permission.RECORD_AUDIO
Access adservices ad id android.permission.ACCESS_ADSERVICES_AD_ID
Access adservices attribution android.permission.ACCESS_ADSERVICES_ATTRIBUTION
Advertising ID com.google.android.gms.permission.AD_ID
Bluetooth android.permission.BLUETOOTH
Bluetooth admin android.permission.BLUETOOTH_ADMIN
Change network state android.permission.CHANGE_NETWORK_STATE
Change wifi multicast state android.permission.CHANGE_WIFI_MULTICAST_STATE
Change wifi state android.permission.CHANGE_WIFI_STATE
Control vibration android.permission.VIBRATE
Foreground service microphone android.permission.FOREGROUND_SERVICE_MICROPHONE
Foreground service phone call android.permission.FOREGROUND_SERVICE_PHONE_CALL
Full network access android.permission.INTERNET
Google Play install referrer com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
High sampling rate sensors android.permission.HIGH_SAMPLING_RATE_SENSORS
Internal broadcast protection (app-defined) com.kddi.newsupport.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Kill background processes android.permission.KILL_BACKGROUND_PROCESSES
Manage own calls android.permission.MANAGE_OWN_CALLS
Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS
Prevent the device from sleeping android.permission.WAKE_LOCK
Read sync settings android.permission.READ_SYNC_SETTINGS
Receive push notifications com.google.android.c2dm.permission.RECEIVE
Run foreground services android.permission.FOREGROUND_SERVICE
Show notifications android.permission.POST_NOTIFICATIONS
Use full screen intent android.permission.USE_FULL_SCREEN_INTENT
View Wi-Fi connections android.permission.ACCESS_WIFI_STATE
View network connections android.permission.ACCESS_NETWORK_STATE

Required hardware & features

Bluetooth android.hardware.bluetooth
Basic touch input android.hardware.faketouch
Location android.hardware.location
Microphone android.hardware.microphone
Portrait screen android.hardware.screen.portrait
Telephony (SIM) android.hardware.telephony
Wi-Fi android.hardware.wifi

使い方サポート APK: questions and answers

Is there a version of 使い方サポート for older Android phones?

The current version needs Android 6.0 or later. Version 7.2 is the newest listed build that installs on Android 5.0 and later. Get version 7.2 · All versions

Can I install this APK over the version I already have?

Yes, if your installed copy is older. It is signed like the Google Play version, so Android installs it as an update and keeps your data.

Is the 使い方サポート APK safe?

No one can promise that a file is safe, but some things can be checked. The source store rates this file Trusted. Its signature matches the Google Play version. It is signed with the same certificate as the 2 other versions checked. After downloading, check that the file's MD5 is c8d8590953770cc1e7e2180138185d9d.