UpdatedApr 23, 2026
PublishedJul 21, 2021
Packagecom.ca.casmmobileapp
MD58c8a500ec6539d7b2cf5bd02257265ad
SHA1 (signer)12:38:38:56:AE:38:84:C9:59:D5:5D:C1:C2:0A:B6:37:DA:64:D4:CD
Signed byCN=CA Technologies, OU=ITSM, O=CA Inc, L=Islandia, ST=NY, C=US
Architecturesx86, x86-64, armeabi, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://www.ca.com
Contact[email protected]
Privacy policyView
What's new
CA Service Point is now enhanced to login using Siteminder SSO and also contains defect fixes
Description
The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 and 17.3 release of CA Service Management.
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting
a service.
. Call your Service Desk with a single click via the auto dialer
With CA Service Point mobile app, you can:
. Use natural language to report an issue, anywhere anytime
. Receive context-based suggestions
. Manage tickets, including adding comments and modifying and closing tickets
. Track ongoing activity
. View, download and add attachments
. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting
a service.
. Call your Service Desk with a single click via the auto dialer
Required features
- Faketouch android.hardware.faketouch
- Location android.hardware.location
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
- Wifi android.hardware.wifi
Permissions (16)
CA Service Point requests the following Android permissions:
- Access Coarse Location android.permission.ACCESS_COARSE_LOCATION
- Access Fine Location android.permission.ACCESS_FINE_LOCATION
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Access Wifi State android.permission.ACCESS_WIFI_STATE
- Camera android.permission.CAMERA
- Foreground Service android.permission.FOREGROUND_SERVICE
- Internet android.permission.INTERNET
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Receive Boot Completed android.permission.RECEIVE_BOOT_COMPLETED
- Record Audio android.permission.RECORD_AUDIO
- Use Biometric android.permission.USE_BIOMETRIC
- Use Fingerprint android.permission.USE_FINGERPRINT
- Wake Lock android.permission.WAKE_LOCK
- Write Media Images android.permission.WRITE_MEDIA_IMAGES
- Write Media Visual User Selected android.permission.WRITE_MEDIA_VISUAL_USER_SELECTED
- Com Android Vending Check License com.android.vending.CHECK_LICENSE
