ANEEL Consumidor
Official App of Aneel for complaints, suggestions, compliments and complaints.
Governo do Brasil · br.gov.aneel.ouvidoria
UpdatedSep 4, 2025
PublishedOct 28, 2022
Packagebr.gov.aneel.ouvidoria
MD53a3ad3df278e439a8df694d05562369e
SHA1 (signer)3C:BD:E8:7A:CD:76:3D:E0:D7:A4:1E:25:AA:45:3B:AD:14:FE:BD:B9
Signed byCN=Jackson Naz?rio Salvador Guimar?es, OU=ANEEL, O=Capgemini, L=Brasilia, ST=Distrito Federal, C=BR
Architecturesx86, x86-64, armeabi, armeabi-v7a, arm64-v8a
Malware scanTRUSTED
Websitehttp://www.aneel.gov.br
Contact[email protected]
What's new
-Ajuste relacionado a abertura da câmera para anexar fotos nas solicitações.
-Atualização do horário de atendimento do call center 167.
-Atualização do horário de atendimento do call center 167.
Description
ANEEL Consumer
If you had a problem with an electricity company, in this app you can:
- Register a complaint about a company to the National Electric Energy Agency (ANEEL);
- Monitor responses to registered complaints;
- Check information on electricity tariffs, consumer rights and duties;
- Check the assessment of the electricity company with ANEEL;
- Make suggestions, compliments and complaints.
Before filing a complaint with ANEEL, try to resolve the problem with the energy company. If the problem is not resolved, write down the company's service protocol. This information will be requested when registering a complaint with ANEEL.
ANEEL will analyze the complaint and send it to the energy company for clarification and solution of the problem.
The application was developed for consumers in Brazil. For users who are outside of Brazil and who happen to have the app installed on their mobile device, we inform you that access to this application, as well as the links contained therein, must occur through a VPN (virtual private network), a technology that protects and encrypts data transmitted over the internet. We recommend using a reliable VPN to ensure the security of your information. the VPN must be connected to a server in Brazil.
If you had a problem with an electricity company, in this app you can:
- Register a complaint about a company to the National Electric Energy Agency (ANEEL);
- Monitor responses to registered complaints;
- Check information on electricity tariffs, consumer rights and duties;
- Check the assessment of the electricity company with ANEEL;
- Make suggestions, compliments and complaints.
Before filing a complaint with ANEEL, try to resolve the problem with the energy company. If the problem is not resolved, write down the company's service protocol. This information will be requested when registering a complaint with ANEEL.
ANEEL will analyze the complaint and send it to the energy company for clarification and solution of the problem.
The application was developed for consumers in Brazil. For users who are outside of Brazil and who happen to have the app installed on their mobile device, we inform you that access to this application, as well as the links contained therein, must occur through a VPN (virtual private network), a technology that protects and encrypts data transmitted over the internet. We recommend using a reliable VPN to ensure the security of your information. the VPN must be connected to a server in Brazil.
Required features
- Faketouch android.hardware.faketouch
- Microphone android.hardware.microphone
- Screen Portrait android.hardware.screen.portrait
Permissions (7)
ANEEL Consumidor requests the following Android permissions:
- Access Network State android.permission.ACCESS_NETWORK_STATE
- Camera android.permission.CAMERA
- Internet android.permission.INTERNET
- Read External Storage android.permission.READ_EXTERNAL_STORAGE
- Read Media Images android.permission.READ_MEDIA_IMAGES
- Record Audio android.permission.RECORD_AUDIO
- Write External Storage android.permission.WRITE_EXTERNAL_STORAGE
