Zoho Desk APK

Version 2.2.8 - com.zoho.support
Last updated: Sun, 07 Mar 2021 22:10:49 UTC
zoho,support,business,desk:

Context-rich help desk software that lets businesses focus more on the customer.

APP Information

Download Version 2.2.8 (39)
Apk Size14.68 MB
App DeveloperZoho Corporation
Malware CheckTRUSTED
Install on Android4.1.x and up
App Packagecom.zoho.support.apk
MD52ac04062dac938773fcb140b73a3a79b
Rate5
Website https://www.zoho.com/desk/

Download Zoho Desk 2.2.8 APK

App Description

Zoho Desk is zoho,support,business,desk, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit Zoho Corporation website who developed it. com.zoho.support.apk apps can be downloaded and installed on Android 4.1.x and higher Android devices. The Latest Version of 2.2.8 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 90+ times on store. You can also download com.zoho.support APK and run it with the popular Android Emulators.

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.

 

Key features:

 

- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.

 

- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.

 

- Tickets are displayed as conversations, so agents can stay updated on ticket activity.

 

- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.

 

- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.

 

- Perform frequent ticket actions like  edit, close and move with quick swipes.

 

- Create, view, edit and delete tickets from any department.

- Add and update comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other team members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and view attachments on tickets.

- Save responses as drafts, access, edit and send them later. 

App ChangeLog

  • We've squashed a few bugs in this update

App Screens

Zoho Desk App Screen 1

com-zoho-support-39-42548941-2ac04062dac938773fcb140b73a3a79b.apk

Apk scan results


Apk Scaned By TotalVirus Antivirus,com.zoho.support.apk Was Pure And Safe.

Scan Stats:failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:12|undetected:60|
Name:com-zoho-support-39-42548941-2ac04062dac938773fcb140b73a3a79b.apk
SHA-1:6ef8b33b3c58314f2ba39412e3504b637fd5797f
SHA-256:c3a4d06f3effacf974d99e3cbce0959e87779d1dd39cededa7adf3263fd2ce96
SSDEEP:393216:P55C7P2hu8swVMj3mmeHn+ZotsDkVAx9ROkgg5:Pn3NcmdHnShkVWKkD
File type:Android
Magic:Zip archive data, at least v2.0 to extract
File size:15396346
Uncompressed Size:16834156
Contained Files	:3454
Contained Files By Type:MF:1,PNG:1,RSA:1,SF:1,css:2,dex:1,gz:1,js:4,otf:3,png:563,pro:1,so:14,ttf:25,txt:14,xml:310,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_NETWORK_STATE: Allows an application to view the status of all networks.
android.permission.AUTHENTICATE_ACCOUNTS: Allows an application to use the account authenticator capabilities of the Account Manager, including creating accounts as well as obtaining and setting their passwords.
android.permission.DOWNLOAD_WITHOUT_NOTIFICATION: Unknown permission from android reference
android.permission.GET_ACCOUNTS: Allows an application to access the list of accounts known by the phone.
android.permission.INTERNET: Allows an application to create network sockets.
android.permission.MANAGE_DOCUMENTS: Unknown permission from android reference
android.permission.READ_EXTERNAL_STORAGE: Allows an application to read from external storage
android.permission.READ_SYNC_SETTINGS: Allows an application to read the sync settings, such as whether sync is enabled for Contacts.
android.permission.RECORD_AUDIO: Allows application to access the audio record path.
android.permission.SYSTEM_ALERT_WINDOW: Allows an application to show system-alert windows. Malicious applications can take over the entire screen of the phone.
android.permission.USE_CREDENTIALS: Allows an application to request authentication tokens.
android.permission.USE_FINGERPRINT: Unknown permission from android reference
android.permission.VIBRATE: Allows the application to control the vibrator.
android.permission.WAKE_LOCK: Allows an application to prevent the phone from going to sleep.
android.permission.WRITE_EXTERNAL_STORAGE: Allows an application to write to the SD card.
android.permission.WRITE_SYNC_SETTINGS: Allows an application to modify the sync settings, such as whether sync is enabled for Contacts.
com.google.android.c2dm.permission.RECEIVE: Unknown permission from android reference
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE: Unknown permission from android reference
com.zoho.support.permission.C2D_MESSAGE: C2DM permission.
view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

create accounts and set passwords
Allows the app to use the account authenticator capabilities of the AccountManager, including creating accounts and getting and setting their passwords.

download files without notification
Allows the app to download files through the download manager without any notification being shown to the user.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

manage document storage
Allows the app to manage document storage.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read sync settings
Allows the app to read the sync settings for an account. For example, this can determine whether the People app is synced with an account.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

use accounts on the device
Allows the app to request authentication tokens.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

toggle sync on and off
Allows an app to modify the sync settings for an account. For example, this can be used to enable sync of the People app with an account.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Certificate

Certificate Issuer:C:US, CN:Zoho Corporation, L:Pleasanton, O:Zoho Corporation, ST:California, OU:Zoho
Certificate Subject:C:US, CN:Zoho Corporation, L:Pleasanton, O:Zoho Corporation, ST:California, OU:Zoho

Activities

com.zoho.support.ZohoSupportActivity
com.zoho.support.SSOLoginActivity
com.zoho.support.DownloadActivity
com.zoho.support.view.PortalActivity
com.zoho.support.view.CustomViewActivity
com.zoho.support.view.LookUpActivityNew
com.zoho.support.view.DepartmentLookupActivity
com.zoho.support.module.settings.feedback.FeedbackActivity
com.zoho.support.module.settings.SettingsActivity
com.zoho.support.module.settings.AboutActivity
com.zoho.support.view.ShortCutActivity
com.zoho.support.view.LookupAddNewDetailsActivity
com.zoho.support.module.tickets.TicketAddResolutionActivity
com.zoho.support.module.tickets.list.TicketsSearchableActivity
com.zoho.support.module.tickets.details.TicketDetailsInformationActivity
com.zoho.support.module.tickets.agents.AgentsListActivity
com.zoho.support.module.tickets.mail.ComposeActivity
com.zoho.support.module.contacts.ContactsDetailsActivity
com.zoho.support.view.DetailViewActivity
com.zoho.support.util.DeepLinkingActivity
com.zoho.support.module.tickets.mail.TemplateActivity
com.zoho.support.module.attachments.view.AttachmentsBrowserActivity
com.zoho.support.module.attachments.view.ImagePreviewActivity
com.zoho.support.module.comments.AddOrEditCommentActivity
com.zoho.support.module.tickets.followers.TicketFollowersActivity
com.zoho.support.ssologin.HandleRedirectActivity
com.zoho.support.module.settings.PrivacySettingsActivity
com.zoho.support.timeentry.view.TimeEntryListActivity
com.zoho.support.timeentry.view.TimeEntryFormActivity
com.zoho.support.module.settings.OpenSourceLicenseActivity
com.zoho.support.tickets.view.TicketFormActivity
com.zoho.support.lookup.view.LookupFormActivity
com.zoho.support.module.tickets.blueprint.BlueprintFormActivity
com.zoho.support.module.tickets.blueprint.BlueprintFormEditActivity
com.zoho.support.module.notification.TicketNotificationActivity
com.zoho.zanalytics.ShakeForFeedbackActivity
com.zoho.zanalytics.ZAnalyticsSettings
com.zoho.applock.PasscodeSettingsActivity
com.zoho.applock.PasscodeLockActivity
com.zoho.deskportalsdk.android.activity.DeskMainActivity
com.zoho.deskportalsdk.android.activity.DeskNewTicketActivity
com.zoho.deskportalsdk.android.activity.DeskNewTicketArchActivity
com.zoho.deskportalsdk.android.activity.DeskSolutionFeedBackActivity
com.zoho.deskportalsdk.android.activity.DeskAttchmentsPagerActivity
com.zoho.deskportalsdk.android.activity.DeskNavigationActivity
com.zoho.deskportalsdk.android.activity.DeskTicketReplyActivity
com.zoho.deskportalsdk.android.activity.DeskTicketDetailsActivity
com.zoho.accounts.clientframework.WebViewActivity
com.zoho.accounts.clientframework.ChromeTabActivity
com.zoho.deskportalsdk.android.activity.DeskCommunityTopicAddCommentActivity
com.zoho.deskportalsdk.android.activity.DeskCommunityNewTopicActivity
com.zoho.accounts.zohoaccounts.ManageActivity
com.zoho.accounts.zohoaccounts.WebViewActivity
com.zoho.accounts.zohoaccounts.ChromeTabActivity
com.zoho.accounts.zohoaccounts.GoogleNativeSignInActivity
com.zoho.livechat.android.ui.activities.SalesIQActivity
com.zoho.livechat.android.ui.activities.ArticlesActivity
com.zoho.livechat.android.ui.activities.ChatActivity
com.google.android.gms.auth.api.signin.internal.SignInHubActivity
com.google.android.gms.common.api.GoogleApiActivity

Providers

com.zoho.support.provider.ZohoSupportContentProvider
com.zoho.support.provider.TicketSearchRecentSuggestionsProvider
android.support.v4.content.FileProvider
com.zoho.deskportalsdk.android.provider.DeskPortalFileProvider
com.zoho.livechat.android.provider.ZohoLDContentProvider
com.zoho.livechat.android.provider.MobilistenFileProvider
android.arch.lifecycle.ProcessLifecycleOwnerInitializer
com.google.firebase.provider.FirebaseInitProvider
com.zoho.zanalytics.ZAnalyticsProvider

Services

com.zoho.support.service.ZohoSupportIntentService
com.zoho.support.service.InitialDownloadService
com.zoho.support.service.ProductsSilentDownloadService
com.zoho.support.module.notification.DeskInstanceIDListenerService
com.zoho.support.service.ZohoSupportGCMIntentService
com.zoho.support.module.notification.RegisterNotificationService
com.zoho.support.module.attachments.FileUploadService
com.zoho.support.module.attachments.FileDownloadService
com.google.firebase.messaging.FirebaseMessagingService
com.google.firebase.components.ComponentDiscoveryService
com.google.android.gms.measurement.AppMeasurementService
com.google.android.gms.measurement.AppMeasurementJobService
com.google.firebase.iid.FirebaseInstanceIdService
com.google.android.gms.auth.api.signin.RevocationBoundService
com.zoho.zanalytics.SyncService
com.zoho.zanalytics.ZAnalyticsAuthenticatorService

Receivers

com.zoho.support.util.NotificationBroadcastReceiver
com.zoho.zanalytics.ZAnalyticsInstallReferrer
com.zoho.livechat.android.NotificationDeleteReceiver
com.google.android.gms.measurement.AppMeasurementReceiver
com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver
com.google.firebase.iid.FirebaseInstanceIdReceiver

Interesting Strings

http://
http://schemas.android.com/apk/res/android
https://
https://accounts.
https://accounts.google.com/o/oauth2/revoke?token=
https://accounts.zoho.com.cn
https://accounts.zoho.com.cn/login
https://accounts.zoho.com.cn/signin
https://accounts.zoho.com/u/h
https://app-measurement.com/a
https://desk.zoho.com
https://desk.zoho.com/
https://jproxy.localzoho.com/
https://jproxy.zoho.com/
https://jproxy.zoho.com/api/janalytic/v3/mapdcdeviceid?dc=
https://jproxyv2.localzoho.com/
https://mani-4772.csez.zohocorpin.com:8443/
https://mproxy.zoho.com.cn/
https://mproxy.zoho.com/
https://mproxy.zoho.com/mlogin?appname=ZohoSupport/
https://mproxydesk.
https://pagead2.googlesyndication.com/pagead/gen_204?id=gmob-apps
https://play.google.com/store/apps/detai ls?id=com.zoho.crm
https://play.google.com/store/apps/details?id=
https://play.google.com/store/apps/details?id=com.android.chrome
https://play.google.com/store/apps/details?id=com.zoho.crm
https://plus.google.com/
https://prejproxy.zoho.com/
https://premproxy.
https://premproxysupport.zoho.com/
https://profile.localzoho.com
https://profile.zoho.com
https://profile.zoho.com.cn
https://www.
https://www.google.com
https://www.googleapis.com/auth/games
https://www.googleapis.com/auth/games_lite
https://www.vineshraju.com
https://www.zoho.com
https://zohodiscussions.com/

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. The Mother Shipp-avatar

    The Mother Shipp

    2021-03-05T16:32:59.660Z

    I discover new functions every single day in this app. ZohoDesk specifically focuses on how to increase the level of customer service you can provide, because due to the software's robust workflows and templates to make the administrative part of ticketing so much more efficient. I'm not paid, I have just worked in the front end tech support sector with a lot of different systems and I love this product. their support is great too.

  2. Terry Russell-avatar

    Terry Russell

    2021-03-08T21:02:54.653Z

    Really handy, but I haven't figured out how to access knowledge base articles to send to users, like in desktop version.

  3. Ellison Eb-avatar

    Ellison Eb

    2021-02-03T22:08:52.309Z

    It's keeping me on top of my projects when I'm away from my desk and the home office does any communication with me on my work. A great tool to have in your tool box...

  4. Angel Gonzalez-avatar

    Angel Gonzalez

    2020-11-24T12:51:16.610Z

    App keeps crashing when trying to reply to a ticket. Please fix ASAP. It's driving me nuts. Device being used: Samsung S9 plus.

  5. Charybdis Scylla-avatar

    Charybdis Scylla

    2020-02-20T16:04:57.980Z

    Grabage. Constant pop-ups claiming I don't have permissions, when I do on the desktop site. Just another tech company trying to sell an overly convoluted service to companies with more money than critical thinking skills. Just a huge time sink. Then, the developer responding with a dozen reasons why it isn't their shite service, or that they'll fix it. Why are you selling a product that isn't workable?

  6. Jonathan Noorman-avatar

    Jonathan Noorman

    2020-08-19T06:22:36.465Z

    Good program. Integration with zoho subs all but useless though. Thought it might allow the customers to be synced over but no. You have to import/export the old fashioned way. This app needs an android widget to be more useful. That would really help. I will update once i use it more.

  7. Trevor Brady-avatar

    Trevor Brady

    2020-11-24T17:15:27.923Z

    Useful if only managing email based tickets. Or as a glorified notification app. Can't make outgoing calls using the CS number or sms tickets

  8. Jon Black-avatar

    Jon Black

    2020-07-07T04:04:39.356Z

    I am liking the look and feel for ticketing but my big issue is that it only lists customers with a ticket history. I cannot create a new ticket or lookup a customer unless they have had a ticket created in the desktop app first. I imported my customer list via the desktop and expected to see them in my android view. Disapointing.

  9. Vedaj J Padman-avatar

    Vedaj J Padman

    2020-06-10T02:43:13.126Z

    I've been using different apps to manage my organization's interactions with my clients. But this one has proven to be the best suited for my business. Kudos to the Zoho team for coming up with such an elegant solution!

  10. Jamison White-avatar

    Jamison White

    2019-02-14T11:45:56.266Z

    This app used to work but doesnt anymore. Get an error every time I try ro reply to a ticket. "some error occured, pleaae try again". App no longer works.

  11. Zachary Wander-avatar

    Zachary Wander

    2019-05-25T15:35:18.500Z

    So far it's pretty great. I can access tickets from all the organizations I'm in and reply to them straight from my phone. The only thing I'm missing is a dark theme.

  12. Vicente Agama-avatar

    Vicente Agama

    2020-04-04T07:33:59.626Z

    Love the app. Good way to access my tickets and reply plus update on the go. Another great product from Zoho.

  13. Chris O'Dell-avatar

    Chris O'Dell

    2019-04-12T15:45:13.488Z

    Unable to reply to tickets, every attempt from this app fails with an error.

  14. Hellen Guedez-avatar

    Hellen Guedez

    2021-02-28T18:27:52.241Z

    This is the best working tool so far. It's predictable and easy to use. Helps me answer so fast and find everything related to an specific client.

  15. Nabid Khan-avatar

    Nabid Khan

    2021-03-10T10:42:09.265Z

    works like a charm. better than the web version. however you can only view contacts that you own which is horrible

  16. Chris Terrington-avatar

    Chris Terrington

    2021-04-19T13:09:09.940Z

    Excellent app for Zoho Desk, almost everything available that is in browser vn.

  17. Mohammed Khalid-avatar

    Mohammed Khalid

    2021-03-10T07:01:06.393Z

    Awesome, need some more speed and all attachments download on single click.

  18. Muhammad Ahsan Khan-avatar

    Muhammad Ahsan Khan

    2021-03-05T15:34:26.690Z

    Great app for ticketing and customer support!

  19. Donna Clarke-avatar

    Donna Clarke

    2021-01-15T01:21:36.565Z

    Simple and easy to use.

  20. Benjamin Weir-avatar

    Benjamin Weir

    2019-09-16T16:50:37.777Z

    General its nice and functional. HOWEVER, I never get any notifications when new tickets arrive. This is decidedly frustrating when away from my laptop as I have to continuously open the app and refresh. Please can this be addressed. It would easily make this a 5* review! (also; dark theme... please)

  21. Martin Kostov-avatar

    Martin Kostov

    2019-09-01T11:18:14.137Z

    So far so good. A dark theme for the app would be awesome. I'm only waiting for zoho to apply an SSL certificate to my helpdesk, hope it won't take long :) Edit: wow! The SSL certificate got applied literally minutes after I requested it. Awesome service, recommended!

  22. Keith Burke-avatar

    Keith Burke

    2020-08-12T16:13:16.500Z

    Why redirect login using Google Chrome rather than my default browser, Firefox? Signing into Zoho using Office365 SSO, Zoho asks for way too many permissions. Why do you need to read my contacts list, my files, all of my users basic details among many many more? This is enough for me to cancel my account.

  23. Pranav Dave-avatar

    Pranav Dave

    2021-02-20T18:30:43.282Z

    Good Experience and user friendly

  24. Ken Fitzgerald-avatar

    Ken Fitzgerald

    2019-11-27T03:58:50.506Z

    Since the new update I have been unable to listen to any voice mails. It won't load them at all. They will it work through my pc which is a real pain when travelling.

  25. Sunil Tak-avatar

    Sunil Tak

    2021-01-05T13:26:35.958Z

    All the features ( options) not available in this application. When you use laptop it can be done.

  26. taher talikoti-avatar

    taher talikoti

    2020-08-12T03:59:45.797Z

    Hi team, The product is awesome. Recently I have facing the issue in closing multiple tickets. Please fix this issue.

  27. S Benignus-avatar

    S Benignus

    2019-05-20T19:35:43.920Z

    Event adding option is not available in this app. In webbase app event adding option is available. So if create the ticket using this app means ,i have to open the same ticket in webbase app to create the event. Add the event option in the next update.

  28. sukumar jonnalagadda-avatar

    sukumar jonnalagadda

    2019-11-11T22:44:06.908Z

    New Field values are not getting updated automatically, work around is to uninstall and reinstall the app. Hope you will fix this soon.

  29. Garry Jowett-avatar

    Garry Jowett

    2019-10-02T03:00:05.944Z

    Works well but missing a few valuable features that prevent us from using sone settings on the web application like Snippets for quick ticket replies.

  30. Mark Stratton-avatar

    Mark Stratton

    2019-10-25T04:38:54.445Z

    good app one persistent bug, cannot respond to a ticket in the app. bit of a major fault meaning is a 2 not a 4. will this be fixed?

  31. Jerome Lee-avatar

    Jerome Lee

    2020-11-14T18:42:00.590Z

    Mot seeing the chat feature in the app. Its a bit inconvenient if its not there

  32. David O'Connor-avatar

    David O'Connor

    2018-09-27T23:01:37.553Z

    Great app, easy to use, but after the latest update I stopped receiving notifications of new tickets

  33. George Gilmour-avatar

    George Gilmour

    2020-04-14T09:53:35.813Z

    Had some issues with the previous version, but got in touch with Zoho who responded very quickly & an update was released soon after fixing my issue.

  34. Osman Shener-avatar

    Osman Shener

    2019-06-25T07:27:20.412Z

    Department selection for new ticket notifications doesn't work as expected, it notifies for unchecked department too.

  35. Shahrukh Khan-avatar

    Shahrukh Khan

    2020-08-17T19:33:17.324Z

    I am unable to reply on the ticket, it always gets close when I click on reply button.

  36. very pro-avatar

    very pro

    2019-06-08T23:02:16.323Z

    Does not have reporting, Task or other option that the web version has. only can see tickets and contacts..

  37. shareefah lee-avatar

    shareefah lee

    2020-02-07T14:34:00.693Z

    Does not work the same on the phone as it does on the pc. Everytime i try ans sign in i have to redo the application from scratch not helpful at all

  38. Sriram Narasimhan-avatar

    Sriram Narasimhan

    2020-06-07T05:42:08.430Z

    Zoho Desk mobile app helps me to track my tickets whenever I need. This is one of the excellent mobile app by Zoho Corporation.

  39. Lloyd Brown-avatar

    Lloyd Brown

    2020-04-23T20:23:18.597Z

    I use this integrated with zoho forms which automatically populate tickets when my staff log issues. Its great app

  40. A Google user-avatar

    A Google user

    2018-11-12T05:27:06.800Z

    I must appreciate the work of Zoho Team. This application is designed for those who aim to enhance and organize their customer services.

  41. Kirish Raj-avatar

    Kirish Raj

    2019-02-16T01:51:55.483Z

    Amazing UI. Very stable platform. works pretty fast too.

  42. rahul lalwani-avatar

    rahul lalwani

    2020-06-22T02:57:06.681Z

    why there is no option now to make agent online/ offline on zoho app, in previous update we received that option but after update no option.

  43. Smart techies-avatar

    Smart techies

    2020-01-28T16:08:00.611Z

    Log in issue unable to login if all details are given number of times

  44. Lord Aranorde-avatar

    Lord Aranorde

    2019-11-18T08:50:21.119Z

    No dark mode option for UI (or else would be 4/5) Edit 18/11/2019 STILL NO NEWS ON DARK MODE!

  45. A Google user-avatar

    A Google user

    2019-01-16T20:48:29.268Z

    Great product, until you start to use it. Use at your own risk as customer service is NON EXISTENT. Unless you consider the Class of 2019 at Mumbai Senior High a customer service department.

  46. emre cnl-avatar

    emre cnl

    2020-01-10T07:36:13.368Z

    Can not login to my account which I regularly use daily on computer. Thanks for nothing

  47. Karthik Komuravelli-avatar

    Karthik Komuravelli

    2020-05-03T18:01:16.243Z

    Always showing an error accur. Please resolve it .

  48. Paul Duffy-avatar

    Paul Duffy

    2020-05-12T01:28:27.425Z

    Short and sweet. Gets the job done perfectly!

  49. gaurav lokhande-avatar

    gaurav lokhande

    2019-11-27T06:30:27.216Z

    It's good. But why it not have all same option like Apple store

  50. Joelyne Naime-avatar

    Joelyne Naime

    2020-01-21T23:55:26.275Z

    I've installed the app but cannot seem to log in. It says that the zoho account does not exist. I use it everyday on my computer so why does it say my account does not exist?

  51. Nalin Apurva-avatar

    Nalin Apurva

    2019-03-04T15:34:06.870Z

    Ability to use text snippets is next in line :)

  52. Preity Rajput-avatar

    Preity Rajput

    2019-03-27T17:40:14.772Z

    worst app... especially in pc. takes 20 times for single reply... so irritating...

  53. Fred Williams-avatar

    Fred Williams

    2020-01-21T20:31:41.148Z

    Superb app, have used it for about a year.

  54. Raman Sharma-avatar

    Raman Sharma

    2021-02-13T18:32:43.628Z

    It's an amazing app.

  55. Clinton Asprey-avatar

    Clinton Asprey

    2020-03-22T10:00:26.239Z

    Well organized ticket system.

  56. A Google user-avatar

    A Google user

    2018-09-17T10:45:25.157Z

    Why isn't live chat available through the app?

  57. Advance-avatar

    Advance

    2020-01-07T15:37:17.292Z

    Awesome performance satisfied by service

  58. Curt Blunt-avatar

    Curt Blunt

    2020-09-12T16:02:16.709Z

    App is great need to add reports in the mobile app 👍🏻

  59. Muhammad Syukran Che Pa-avatar

    Muhammad Syukran Che Pa

    2018-11-21T09:19:01.185Z

    I cannot create a new file using this app. If using laptop can create new file

  60. Adam Brown-avatar

    Adam Brown

    2019-07-08T07:24:36.311Z

    Excellent program, Could you add Scribble attachment for android?

  61. R B-avatar

    R B

    2020-05-20T04:21:43.130Z

    Unable to download time feature. Can you help me?

  62. Chee Hoo Lau-avatar

    Chee Hoo Lau

    2020-11-24T10:06:25.172Z

    Slower than a sloth. Can't you guys just make it at least on par with your Zoho Project app?

  63. Nano Tech-avatar

    Nano Tech

    2020-08-18T20:23:57.461Z

    Very good It better that the crapy Gmail is game over

  64. Ryan Macdonald-avatar

    Ryan Macdonald

    2019-01-17T02:41:32.239Z

    sooo good. this app is the best on the go.

  65. celestine ossai-avatar

    celestine ossai

    2020-04-09T15:16:07.365Z

    Hello Team, I appreciate your support. I can view mails now. Thumbs-up

  66. Mrunali Vanjare-avatar

    Mrunali Vanjare

    2020-04-14T14:29:35.285Z

    Such a nice app and very helpful

  67. Prathamesh Gawde-avatar

    Prathamesh Gawde

    2019-05-17T19:58:55.515Z

    thanks for listening.. that was superb. looks great now

  68. SANJAY YADAV-avatar

    SANJAY YADAV

    2020-06-26T01:58:53.101Z

    Excellent App, kindly integration Zoho CRM contact to zoho desk

  69. Ryan Huisinga-avatar

    Ryan Huisinga

    2019-04-09T22:35:13.870Z

    This app and its abilities are superior.

  70. Harshit Joshi-avatar

    Harshit Joshi

    2020-10-15T12:58:57.799Z

    Lot of bugs

  71. Michael Kern-avatar

    Michael Kern

    2021-03-17T10:29:51.495Z

    ok at best

  72. Rubeel Nellikkad-avatar

    Rubeel Nellikkad

    2019-04-18T17:43:20.226Z

    Not receiving push notifications

  73. Prince Chhabra-avatar

    Prince Chhabra

    2020-12-08T11:45:14.467Z

    The best customer service I ever had experienced working with any tech company.

  74. Eunice Budiharjo-avatar

    Eunice Budiharjo

    2019-04-06T07:28:23.146Z

    It's really helpful

  75. Andrew Ahern-avatar

    Andrew Ahern

    2019-09-20T21:11:34.560Z

    No knowledge base access

  76. Er Arjun Ganachari-avatar

    Er Arjun Ganachari

    2019-02-04T02:39:08.690Z

    very no login

  77. Biswajit Dey: Founder of ESSC PRO-avatar

    Biswajit Dey: Founder of ESSC PRO

    2020-09-12T16:34:08.351Z

    Heavy to use

  78. Rajat Dhar-avatar

    Rajat Dhar

    2019-08-30T19:37:19.224Z

    It is not getting downloaded

  79. akash tk-avatar

    akash tk

    2019-02-12T16:40:27.154Z

    perfect product for an Enterprise company

  80. anonymous Anon-avatar

    anonymous Anon

    2019-01-31T12:41:45.741Z

    How employees can raise a ticket in zohodesk? Is there any app available?

  81. Naved Patel-avatar

    Naved Patel

    2021-04-25T09:45:57.290Z

    👍

  82. Sumeet Rajpal-avatar

    Sumeet Rajpal

    2021-04-06T09:27:46.159Z

    great app

  83. Chris Frank-avatar

    Chris Frank

    2021-04-11T15:42:55.213Z

    Working great

  84. Armand M-avatar

    Armand M

    2021-03-12T19:20:33.488Z

    it works

  85. Colin Comrie-avatar

    Colin Comrie

    2020-10-24T22:21:39.348Z

    Great app

  86. Mehul Vedant-avatar

    Mehul Vedant

    2021-03-02T14:15:10.948Z

    Best 👍

  87. kevin smith-avatar

    kevin smith

    2020-08-12T17:14:13.332Z

    Excellent system

  88. Reehan Maliq-avatar

    Reehan Maliq

    2020-06-07T07:09:05.856Z

    Good app

  89. Zeeshan Mukhtar-avatar

    Zeeshan Mukhtar

    2020-04-11T05:07:11.460Z

    Liked it

  90. Andy Blaszak-avatar

    Andy Blaszak

    2019-10-14T14:34:33.874Z

    Very nice app. Easy to use and intuitive. The Zoho support team is also incredibly helpful. They value feedback, incorporate comments into feature updates and personally keep you informed of their progress.

  91. Rahul solanki-avatar

    Rahul solanki

    2019-10-23T07:37:30.481Z

    Very nice

  92. Tahur Sayed-avatar

    Tahur Sayed

    2019-08-13T10:18:07.880Z

    good

  93. SHAMEEM ASHIF.I-avatar

    SHAMEEM ASHIF.I

    2019-05-26T01:20:46.761Z

    terrific

  94. Bruno Jackson-avatar

    Bruno Jackson

    2018-12-13T12:20:37.774Z

    Excellent app

  95. Mark Castrence-avatar

    Mark Castrence

    2018-11-02T22:12:50.644Z

    Well Organized!

  96. Kumaresan Kumaralingam-avatar

    Kumaresan Kumaralingam

    2018-10-20T09:55:22.314Z

    Excellent

  97. DannyShane-avatar

    DannyShane

    2018-08-28T14:20:59.215Z

    My customer service started slacking after a motorcycle accident. Now I'm able to help customers even if I'm broken up at home. Lol funny but true. Glad I started using zoho and this zoho app. Just wish it showed tasks.

  98. A Google user-avatar

    A Google user

    2018-08-20T07:04:52.940Z

    This isn't the best help desk app out there, but it gets the job done. Something with it (and the web version) is off. Usually I can type faster than it can display it. Every key press the screen flashes. Every time I click a notification and it loads into the app it says cannot download and I have to refresh until it does. Overall I think this app has a lot of room to improve significantly. I think it can be one of the best if not the best help desk or there, more so than freshdesk. Getting told they can't reproduce the problem is getting to be annoying. I can't be the only one with these issues.

  99. Alexander Gavriel Lee Reyes-avatar

    Alexander Gavriel Lee Reyes

    2018-08-24T03:56:00.450Z

    My company have an account with Zoho Desk and we have been using it for almost half. year now. However, we are not able to view the Task option using this app. I hope Zoho will do something about it.

  100. GSC Noqturnal-avatar

    GSC Noqturnal

    2018-08-08T02:11:26.307Z

    Needs a way to view tickets from all departments simultaneously instead of forcing you to filter by department as well as the ability to see custom views created on the desktop version.

  101. Vikas Patel-avatar

    Vikas Patel

    2018-07-28T22:23:28.861Z

    Notifications don't work on Pixel.

  102. Sayali Varal-avatar

    Sayali Varal

    2018-08-03T10:39:10.352Z

    Excellent

  103. Hanner franco casella-avatar

    Hanner franco casella

    2018-04-25T14:39:56.277Z

    La queja puntual Es que muchos de los servicios que ofrecen dentro del plan de pago son solo pruebas gratuitas de unos poco dias. Plus que no deberían de ser ofrecidos al cliente ya que esto es publicidad engañosa. Esto no es sólo con el desk.

  104. Nitesh Ramdin-avatar

    Nitesh Ramdin

    2018-04-20T08:37:05.775Z

    I would like to view the 'tasks' option on the app, this will help me to view tasks outstanding to help desk consultants

  105. Debashis Dash-avatar

    Debashis Dash

    2018-04-02T08:50:24.105Z

    Need much improvement but but this app does almost everything you want to do with the desktop version of zoho desk. Sometimes sends emails multiple times. Gets laggy when the conversation thread is lengthy...Overall I love it. Hope for the common bugs be fixed soon

  106. Syed Shah Zahurullah Hussaini-avatar

    Syed Shah Zahurullah Hussaini

    2018-04-16T12:08:46.795Z

    The application is great to handle tickets on the go. There should be an option for the customers to login and submit their tickets on the go which is going to be more convenient for our customers empowering them to submit any request while on the move. This is more practical to have the keys in Agent will anyhow I have to be around the computer to support where as the customer should be given the Independence to submit the ticket from wherever they are with the help of this application. There should be an option to login to our customer portal using this application for our customers. Hope this option will be provided soon

  107. Kevin Rogers-avatar

    Kevin Rogers

    2018-04-24T04:05:16.564Z

    Wonderful app. Would like to see the ability to apply macros that are available in the web version in the future, but it truly does what I need while on the go without a laptop/desktop.

  108. RB TV-avatar

    RB TV

    2018-03-23T16:26:23.261Z

    Unable to add hours in this Mobile Zoho ticketing tool?

  109. Shalom Bhopale-avatar

    Shalom Bhopale

    2018-03-09T06:00:18.493Z

    The latest update fixed the crash bug. Thanks Devs, for the rapid response.

  110. Rodrigo Murillo-avatar

    Rodrigo Murillo

    2018-01-31T19:11:59.963Z

    Nicely done

  111. Faizaan Mohammed-avatar

    Faizaan Mohammed

    2018-01-14T03:45:57.390Z

    Dear concern, I've kept round Robin policy for the incoming tickets and i changed my status from online to offline in my system, whenever I log in to zohodesk app from mobile, it changes my status to online again. How do I change it back to offline.

  112. A Google user-avatar

    A Google user

    2017-12-15T18:54:07.739Z

    File attachment option need to be give.

  113. Oscar Ml Mendez Mercado-avatar

    Oscar Ml Mendez Mercado

    2017-09-19T23:05:54.106Z

    La aplicación no actualiza los nombres de los clientes ya creados por la web, la aplicación tampoco actualiza el listado de servicios ya creados. Si agrego un ticket nuevo y creo un cliente nuevo, tampoco se visualiza el cliente nuevo ya creado

  114. Daniellovesdogs22-avatar

    Daniellovesdogs22

    2017-10-09T03:37:51.193Z

    App crashed about 30 times for no reason please fix.

  115. Ivan Dolles-avatar

    Ivan Dolles

    2017-08-11T10:40:26.750Z

    this app is awesome, but i can't merge the same ticket

  116. Manikanta s-avatar

    Manikanta s

    2017-07-27T18:10:08.779Z

    It's really awesome to make simplified the work

  117. Dineshkumar-avatar

    Dineshkumar

    2017-07-27T16:43:56.362Z

    In zoho desk Android app how to enter time entry for the tickets please give solution for me...

  118. Harpazo Ready-avatar

    Harpazo Ready

    2019-07-10T04:01:29.520Z

    Once you download it you will never be able to clear the app from your history!

  119. Islam is the answer-avatar

    Islam is the answer

    2017-03-01T09:18:09.933Z

    Cannot view tasks, only tickets.

  120. Eduardo Voloch-avatar

    Eduardo Voloch

    2018-03-24T12:51:22.260Z

    Bug was fixed

  121. Suat Tuncer-avatar

    Suat Tuncer

    2017-01-17T07:08:44.800Z

    This application is awesome

  122. Jagjivansingh Bedi-avatar

    Jagjivansingh Bedi

    2016-11-28T05:08:14.172Z

    Currently all function work fine. Just a little bit polish to perfect. Fast response.

  123. Lee Walters-avatar

    Lee Walters

    2016-11-18T06:46:32.751Z

    The new UI is much more user friendly. Thank you

  124. Chisangu Matome-avatar

    Chisangu Matome

    2016-07-30T03:14:59.644Z

    This is probably the worst app in the Zoho suite. I love the other apps, this one needs work. Sad I'll have to use an app from another provider. Would have loved to run everything on Zoho.

  125. Rushik Dave-avatar

    Rushik Dave

    2016-09-15T05:00:34.180Z

    Ridiculously slow and annoying. I can't work as fast as I used to. Please fix it.

  126. Mohd Ali Jinnah-avatar

    Mohd Ali Jinnah

    2016-09-18T19:09:15.700Z

    Superb

  127. Brad G-avatar

    Brad G

    2016-05-03T19:58:31.430Z

    This app would be tons better if it could have two of the most used functions in the web version of Zoho Support - Spam ticket and Merge Ticket function are STILL missing!

  128. Shaun Collier-avatar

    Shaun Collier

    2016-01-07T20:22:44.727Z

    Simple and basic almost to the point of useless. No Tasks, no Contact or Account Management, just simple ticket functions. Will shortly be uninstalling and sticking to the web version unless this is made much more user friendly!

  129. Steve Moore-avatar

    Steve Moore

    2016-04-06T23:05:27.290Z

    I like the fact I don't have to open up my pc to manage a ticket. Would like to see more functionality/interactive in the future.

  130. Nick McCarthy-avatar

    Nick McCarthy

    2015-11-11T04:10:20.572Z

    Seems to work fine but push notifications don't work. When I manually go into the app and look at notifications I can only see really old ones and nothing recent?

  131. A Google user-avatar

    A Google user

    2015-06-01T19:57:43.838Z

    Bought this app to use in conjunction with the zoho crm. There's absolutely no support and the app is rudimentary. Uninstalled & cancelled subscription to this particular service.

  132. Dan Berdal-avatar

    Dan Berdal

    2015-08-31T02:04:37.945Z

    I emailed support with no response and it's been a week.

  133. LeVerb Design Ltd.-avatar

    LeVerb Design Ltd.

    2015-03-18T09:42:52.380Z

    Works as it should and has most needed features

  134. Mheadsywj Gsueiehdb-avatar

    Mheadsywj Gsueiehdb

    2015-03-17T17:59:50.850Z

    Works as described, easy to use.

  135. Dan Monteau-avatar

    Dan Monteau

    2014-11-19T20:42:25.366Z

    When a new ticket is created on desktop, push notifications do not work on any devices.

  136. Guy Gordon-avatar

    Guy Gordon

    2014-09-15T23:32:21.423Z

    Does OK at viewing tickets, but crashes every time I try to edit a ticket or create a new one. Submitted crash reports for both edit & new ticket crashes. Galaxy S5 on AT&T with 4.4.2, fwiw.

  137. bob mason-avatar

    bob mason

    2014-09-06T16:33:29.380Z

    When I click open new ticket, it crashes, hopefully there is a fix soon.

  138. Amer Khalaf-avatar

    Amer Khalaf

    2014-09-07T06:43:44.562Z

    When u try to add new ticket, it crashes

  139. Patrick de Beer-avatar

    Patrick de Beer

    2014-06-01T17:39:22.883Z

    So far so good. Been waiting for this for a while now. Well done zoho!

  140. Shawn Reahl-avatar

    Shawn Reahl

    2014-06-05T14:25:57.937Z

    Thanks...this will help tremendously when I am not at my desktop PC.

  141. Ramanathan K-avatar

    Ramanathan K

    2014-05-20T06:40:01.293Z

  142. KushMasterDlux-avatar

    KushMasterDlux

    2018-03-22T00:48:44.750Z

    This app works pretty well for me. There are some issues with notifications, delays mostly... The one thing that I feel is missing from the Android app is time entry. I might be missing it, but I've looked everywhere.... We use this feature for every ticket now so I'm really missing it on the app. For the most part though, Zoho will do what you need it to do for a small to medium sized business. -Steve

  143. Michael Vanderhorst-avatar

    Michael Vanderhorst

    2015-07-17T20:24:28.527Z

    I am the only person managing the support desk. I only get a notification of it is something I am assigned to. I need a push notification anytime a new ticket comes in. If I get that, then 5 stars.

  144. dinesh dinesh-avatar

    dinesh dinesh

    2018-06-07T04:01:28.822Z

    Am unable to download this app, is there any special access required to download it.

  145. Arpit Bhalla-avatar

    Arpit Bhalla

    2016-02-28T02:25:38.356Z

    Sir I have a account on zoho support but it say you have no account

  146. Perry Wasserbauer-avatar

    Perry Wasserbauer

    2018-07-28T14:30:51.289Z

    Doesn't appear to be anyway to merge tickets in the app...

  147. Devang Vyas-avatar

    Devang Vyas

    2014-06-15T18:25:02.452Z

    Its really helping

  148. Muzammil Mukhtar-avatar

    Muzammil Mukhtar

    2017-08-09T23:49:14.755Z

    Good work team

  149. Better Me Inc-avatar

    Better Me Inc

    2018-04-18T16:49:43.523Z

    We love it!

  150. A Google user-avatar

    A Google user

    2018-10-04T06:26:39.614Z

    Asum