Zendesk Support APK

Version 2.8.13 - com.zendesk.android
Last updated: 2020-05-28
zendesk,android,business,support

Provide great support - anytime, anywhere

Zendesk Support apk

APP Information

Download Version 2.8.13 (8451)
Apk Size9.97 MB
App DeveloperZendesk
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.zendesk.android.apk
MD577e7828872aa1f1c165bc923e1527068
Rate3
Website https://support.zendesk.com/

Download Zendesk Support 2.8.13 APK

App Description

Zendesk Support is zendesk,android,business,support, content rating is Everyone (PEGI-3). This app is rated 3 by 1 users who are using this app. To know more about the company/developer, visit Zendesk website who developed it. com.zendesk.android.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 2.8.13 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 466+ times on store. You can also download com.zendesk.android APK and run it with the popular Android Emulators.

Provide great support - anytime, anywhere. Support for Android is built for agents, team leads, and managers on the move. A fast and secure productivity tool that gives you visibility of your account in real time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritised for your account.

Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organisations, notes, requests, and more.

Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support
 

App ChangeLog

  • ‧ In this release we made minor improvements and fixed bugs.

App Screens

Zendesk Support App Screen 1Zendesk Support App Screen 2Zendesk Support App Screen 3Zendesk Support App Screen 4

Permissions

requires following permissions on your android device.

android.permission.ACCESS_NETWORK_STATE
android.permission.INTERNET
android.permission.READ_EXTERNAL_STORAGE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.VIBRATE
android.permission.WAKE_LOCK
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.zendesk.android.permission.C2D_MESSAGE
android.hardware.faketouch
android.hardware.screen.portrait
view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read the contents of your SD card
Allows the app to read the contents of your SD card.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. carcandy-avatar

    The app is exceptional it is almost as good as working on their website but their are some features that I either have not been able to find or are missing from the app other than the that the app has been perfect for doing work on the go.

  2. Sivan Koren-avatar

    Mostly works but with some really weird and obvious bugs that don't get any attention year after year. 1. Almost always says there are 99+ notifications, but there are 0 when I look. Then it correctly displays none. - 2. Tickets don't show current information. This is exacerbated if you use the back button. You should never use the back button because it takes you back to a previously solved ticket, but now the latest comment will be gone and the status is now open.

  3. Joseph Bettencourt-avatar

    Joseph Bettencourt

    2020-05-01T21:19:35.316Z

    Broken after latest update. Ticket screen just shows up blank after Sept 4th Update. I can only get to tickets by selecting notifications, but if I go to any other view, no tickets are shown. Downgrading Review to One Star. I've had a ticket open on this for 7+ Months and it's still unresolved. Supposedly the engineering team is "looking into it."

  4. Rodrigo Moraes-avatar

    Best in the world... You can put some reports at mobile version. At least agent's reports.

  5. Lee Gridley-avatar

    Zendezk is a decent customer service tool but configuring dashboards is a clunky experience as are the use of terms such as macro (aka response or reply). Smacks of a noughties inspired approach to cloud sofftware development where the ’geeks' ruled and not much thought was given to the usually 'non-tech' end user's journey. Whilst an "if it ain't broke don't fix it" approach makes economic sense a basic make over surely wouldn't hurt either.

  6. Dhananjay Talekar-avatar

    Dhananjay Talekar

    2020-05-24T08:28:29.228Z

    Cannot see ticket header or details in notifications. Only see new ticket has been assigned to you. Need to open the app and see the details. Also need provision to set notification view as default screen on all launch.

  7. Adnan Aumi-avatar

    Macros wouldn't apply on this mobile app. Ridiculous when you can specially make use of it while on the go, resulting in faster response to clients. I no longer have any use for this app as I don't want to type in a reply with tiny mobile keyboard. 🤦‍♂️

  8. John Vivek Ambrose-avatar

    John Vivek Ambrose

    2020-05-15T11:07:13.804Z

    After latest update the tool got stuck/hangup in loading....not able to navigate any views. Has the issue been fixed? Because still am facing the same instance :( customer support is a joke for Zendesk firm...

  9. William Myers-avatar

    Hardly better than the clunky web application. Slow to use with a limited feature set, and unintuitive user interface.

  10. Chimda Kama-avatar

    This is a very helpful app. I get to treat tickets on the go.....

  11. ThiruMurugan R-avatar

    I love it... without this App, my life would be difficult... Thanks for the user friendly app. Please bring the reporting also to App

  12. Jermario Crawford-avatar

    Jermario Crawford

    2020-05-19T14:05:59.725Z

    Works great really like having it in my hand to see and close tickets

  13. Crystal Ewertz-avatar

    Macros are not working. Defeats the purpose of having the mobile app available for away from office

  14. Clive L-avatar

    Need dark mode, quick, im going blind slowly each time i open zendesk on my phone.

  15. Gary Lawton-avatar

    Awesome and easy to navigate.

  16. Swarnava Sengupta-avatar

    Swarnava Sengupta

    2020-05-01T11:15:55.407Z

    Nice app. 1less star because it's 2018 and you don't have deep link on your app :)

  17. Vladistlav Indranovich Saputra-avatar

    Vladistlav Indranovich Saputra

    2020-06-03T18:14:06.320Z

    Guys, please add more detail for this mobile app, like parent/child ticket, approver, user info... And WE NEED dark mode yeahh

  18. Guilherme Basso-avatar

    Guilherme Basso

    2019-12-22T15:13:31.899Z

    I tried to use the WhatsApp api but this app has the worst integration, they sell a service and deliver a totally different thing, if you want any additional, you have to pay double for it! I tried to cancel but they keep charging me!! In addition to that, the app manage customers as tickets, a very confuse way to track the customers and the solutions.

  19. Eitan Blumin-avatar

    There are a few missing capabilities that you can get in the portal but not in the mobile app. But for the most part, this mobile app is very useful and convenient and serves as a valuable companion to the Zendesk experience.

  20. Nathan Cooper-avatar

    Works great, though multi-account does not. Have lost a page of message I foolishly dictated on the phone instead of the computer.

  21. Tim Moran-avatar

    Cannot create ticket!!!!

  22. Jenny Empson-avatar

    Great for limited use... we use signature macros that don't work correctly on the phone version, like a email signature on the web app auto populates from fields into the text body, the phone macro populates the text but the fields info is missing.

  23. James Hastie-avatar

    Please add the ability to access multiple subdomains, I read on your app FAQ this was supposed to be implemented last year but I don't see any option in the app to add another subdomain. Otherwise app seems to work well.

  24. David Gomola-avatar

    It would be a lot better if there was a dark mode. Also, it's hard to find my tickets versus other team members. There's not a clear way of selecting each team members tickets.

  25. George Kastanos-avatar

    George Kastanos

    2020-03-24T16:06:25.620Z

    Love this app!!! Now my inner work-a-holic has been appeased. Now if I can access admin controls in the same app gui would be awesome.

  26. Riyaz Mahendy-avatar

    Excellent tool which allows me to monitor tickets when I am not at my workstation. Been using it for years. The benefits far outweighs any shortcomings.

  27. Beukenboomer-avatar

    Notifications are no longer reliable. I have keep checking manually. Not sure what's going on, but the notifications have been terrible for the past 4 months.

  28. Amanda Allen-avatar

    Great except for the ability to add time to the tickets/ no time prompts

  29. Alexander Welch-avatar

    Alexander Welch

    2020-02-29T22:14:46.993Z

    App works exactly as you'd expect, basically full functionality as with the web portal. Would be nice to see some other apps from ZenDesk for Explore and Guide.

  30. Iacopo Dondarini-avatar

    Iacopo Dondarini

    2020-01-24T20:24:26.584Z

    Minor bugs sometimes but for the most part very usable. Anyways a must if you want to monitor the customers requests on the go.

  31. Tom Diehl-avatar

    No dark mode Poor ux. It is not obvious how it works and grey letters on white background is very hard to read. Whoever thought that was a good idea should go back to ux design school.

  32. markland1000-avatar

    It is a good app and has all of the functionality needed, but access to features and user experience is not the same as the web version.

  33. Matt Webb-avatar

    Great support system for our website. We have been using it many years and will continue!

  34. Ivy Almirol-avatar

    The app has been very helpful esp when I am on mobile to check on some tickets. I am able to respond on time.

  35. Allan Kapten-avatar

    Brilliant app. Able to respond to tickets on the move. Lovely job guys 👍

  36. Milos Sirotanovic-avatar

    Milos Sirotanovic

    2020-02-01T16:05:25.711Z

    Great app, excellent view. Would be great to add all the features available on pc.

  37. Kader Si Abdellah-avatar

    Kader Si Abdellah

    2020-01-16T17:05:18.599Z

    Trying to log in and I am sure that the password and mail is correct but it doesnt work. Very upset.

  38. NV​-​LTE ​-avatar

    NV​-​LTE ​

    2020-01-22T19:24:27.106Z

    You guys did a great job on this update! The ability to ticket merge from mobile is amazing!!

  39. Mark Bowman-avatar

    Bulk ticket change update is nice. If next update has Macros added to the bulk edit option that would be awesome.

  40. Rick Hire-avatar

    Great options to tailor the ticket that works for you. Their support team is prompt when answering questions or assisting in a problem.l

  41. PATEL NITIN-avatar

    Superb app...simple and uncluttered systematic interface...everything neat and clean....

  42. Mitch Brown-avatar

    Easy to use. Great to support my customers from my pocket!

  43. Muhammad Zeeshan-avatar

    Muhammad Zeeshan

    2020-02-01T03:31:36.643Z

    I can't logged in on this app. When i try to log in message appears "Access has been revoked"

  44. Saad Kh-avatar

    I have been using zendesk on phone it just really helps take my hands off my computer for sometime.

  45. Jesus Mambie-avatar

    The app is great, but would be very helpful if the phone was integrated.

  46. Mutuala Mayiki-avatar

    Would be nice if we could use our macros over the phone too.

  47. MATT W-avatar

    It really helps being mobile and updating my work tickets!

  48. Toby Driscoll-avatar

    Great integration and ease of use.

  49. Talha Salman-avatar

    Easy, intuitive mobile version of zendesk

  50. Alex kabugi-avatar

    Good experience but notifications have a delay

  51. Jerem Garcia-avatar

    It's keep saying not found when i try to sign up

  52. Chade Miller-avatar

    Ui is still a little clunky.

  53. EKO ARDIYANTO-avatar

    Amazing customer care apps, available work from home 👍🏻

  54. Paula Jay-avatar

    Easy to use and very convenient

  55. Luca Melis-avatar

    Zendesk is definitely a great tool. The mobile app does pretty good but sometimes it feels a little bit slaggish when trying to enter a comment, or make other adjustments to the ticket. Again, zendesk really rocks but needs to update and modernize it's mobile app in order to shine and deliver the great features the product has. Keep up the good work!!!

  56. TellMeWhy-avatar

    It's made remote work possible and I am going to be eternally grateful for this app

  57. James Davidson-avatar

    Awesome app, great use of screen space

  58. Michael Whitbeck-avatar

    Michael Whitbeck

    2020-01-28T20:30:50.954Z

    Great system easy to use !!!

  59. John Smith-avatar

    No landscape support? No tablet support? How...?

  60. umesh S. P.-avatar

    It is user friendly and saving lot of time by avoiding connection through laptop to track the tickets.

  61. Maya L-avatar

    the notification numbers are almost never correct. when I wake up to an average of 50 emails at night I have to go down to start answering email from oldest to newset. but as soon as I reply to the oldest one and go out it takes me all the way back up. and it's annoying because I have to scroll down again and answer another email and the same thing happens again. EACH TIME. please fix these bugs asap because it's making my job a living hell.

  62. Zheny Carson-avatar

    Now all the macros are gone except personal macros. Already tried clear cache, clear data, uninstall reinstall, can no longer use this app 😡

  63. James Bova-avatar

    It has most of the features needed for some light work from a mobile device. I'd give it one more star if the app was called "Zendesk" instead of "Support". That was a terrible idea. I spent some time searching for a Zendesk icon after installing the app due to this, and thought it didn't install correctly.

  64. Tim Johnson-avatar

    Bulk edit update is laughably featureless. Features that bulk update needs to address: assignee, agent group, category, and almost any other field that I can bulk edit from the desktop app. We still need to be able to adjust notifications so we only get alerts on tickets assigned to ourselves and not the entire group. I don't need to know when someone responds to a ticket assigned to someone else.

  65. Srdjan Cajner-avatar

    Worst experience as an agent. Its like they took everything bad from other cs apps and put them together. This is my number one issue. Other stuff I can deal but its not ideal. No notification in the web app. Please. I have to use extensions just because i do not want to keep refreshing my screen like crazy. The mobile app. Only a choice of all or none for notifications. I want to se new tickets that come in but not be bothered with every reply in the entire inbox of multiple agents. Other issues: Your ratings system needs an overhaul, the fact that I cant even view a productivity report for myself if not an admin, the whole New, Open, Pending, Solved system. Everything needs a redesign in my opinion. I realise that this is not all concerning the mobile app but you asked what bothered me.

  66. stamfordhill london-avatar

    stamfordhill london

    2020-05-07T13:11:38.222Z

    Since a recent update, I'm unable to open PDF files 😡.

  67. Ritchie1 Quisel-avatar

    Ritchie1 Quisel

    2019-08-25T06:59:48.776Z

    Just last week, developers updated the app and boom! My rate of 5 stars in your app went to 1 star. Are you improving your app or you are just making it hard for us users to use it? Why the heck you group our OPEN/PENDING/HOLD tickets??? Before, it was separated under MY TICKETS.. HOPEFULLY it will be brought back. It is really hard to trace tickets one by one through play mode. Thank you.

  68. Mr Rick-avatar

    new update is best UI but still lacking... (1) No font control. (2) Comment text box should either expand or be fixed with a larger height. It is difficult to maintain a coherent thought while typing inside a small row height space. (3) background status color of ticket records in a list is much more efficient than the little status icons which are easily missed when browsing a long list. (3) Recent search capability is great and was much lacking in prior versions.

  69. Ronce C-avatar

    Quickie views not visible in mobile app 😓

  70. Steven Hope-avatar

    Great for answering customer questions from home.

  71. Amy Dear-avatar

    Since the last update in March, I am having issues. I can no longer turn on the notifications for my groups or for all in the settings. It jus takes me on and endless loop and the button will not turn on no matter what I do. please fix this!!

  72. Bandari Chik-avatar

    if i login with an AD/Work user account (365) it just pushes me to a web browser view powered by my preferred browser... i cannot get it to open in the app. Whats the point of having an app if it just pushes it into the browser and shows it the same as if i just used the browser in the first place.... redundant and stupid...

  73. Nolan Haines-avatar

    UI could use a little work in terms of where certain action items are located. Would definitely like to see some management options like SLA edits, adding a user to the helpdesk, and rule creation. The app seems a little TOO simple at this point.

  74. Auto Pilot-avatar

    It's really slow to get around and move to next tickets, the whole flow of this app is wrong if you want to get through tickets fast it's not gonna happen. It really needs reworking from the ground up to be a success

  75. Roman Kolobov-avatar

    Searches are noticeably slower than in web (e.g. dozens of seconds to execute `commenter:me` as opposed to under 5s in browser). Had some SSO login troubles with _persistent_ non-informative errors, but it seems I was using wrong corp. domain (incorrectly working alias?)

  76. John Rey Navales-avatar

    John Rey Navales

    2020-03-27T03:40:21.530Z

    Poor app . Macros not working

  77. Rodger Beard-avatar

    It's better than trying to use Zendesk in a browser on you phone. Nothing else positive to say here however. ways and means for finding a ticket by other than reading down a list should be the first enhancement.

  78. Kat Ashrafzyanova-avatar

    Kat Ashrafzyanova

    2019-05-14T12:53:46.415Z

    I tap Sign in, enter my domain name - after that Sign in button appears again with no other option. If I tap it, my domain name is required again. I repeated it 5 times, the name was correct each time. Please fix it.

  79. Georges Farah-avatar

    Much improvement after the latest updates

  80. Melissa Metcalf-avatar

    Melissa Metcalf

    2019-04-07T14:17:48.957Z

    Should be able to answer customer chats and texts from the app. No longer able to see recently solved tickets. the pull doen is not working on my Android, can only see unsolved tickets.

  81. Jorge Jalón Caro-avatar

    Jorge Jalón Caro

    2019-07-31T10:06:37.264Z

    For some reason I can't login in the app. It says "access has been revoked". Let me know how can I login with the app or fix the issue and will give you 5*

  82. Aly-avatar

    Just installed and can't even login. It writes: "not found" after I enter an email which is correct 100%. What does that mean?

  83. A Google user-avatar

    The text interface is good but you need to add the calls too.. That would be really helpful if someone is calling you and you're out of the office.

  84. Azne Ginny Montalban-avatar

    Azne Ginny Montalban

    2019-11-06T04:34:45.291Z

    Why cant i log in? The app is updated, it is the correct address, correct email and password, but it still says password is incorrect. But i can log in just fine via browser

  85. Krisztian Czako-avatar

    Krisztian Czako

    2019-05-16T07:08:30.318Z

    not bad, but could be much better. forcing portrait mode is a terrible decision.

  86. VARUN VATS-avatar

    I am unable to use this app in my phone when I login it's shows error but my ID and password is correct because I am using this zendesk on my laptop can anyone help me???

  87. Pierre Lazcano-avatar

    I would give Zendesk app a better review, but you cannot use the App in Landscape mode. The portrait mode is fine for Phone.

  88. Amanda williams-avatar

    Amanda williams

    2019-04-18T08:24:53.291Z

    what more. Am still in my trials anyway. but i kind of liking it. awesome interface and easy to understand "how tos".

  89. Philip Paxton-avatar

    Solid app for ticketing

  90. Barış-avatar

    Notification frequency part is buggy, when you select an hour from specific times's 'to' section it's choosing -1 hour that your selection.

  91. David Hoelscher-avatar

    David Hoelscher

    2019-08-28T23:24:24.189Z

    The only thing stopping me from giving a 5 star rating is the inability to sort tickets by location.

  92. Stephen Clark-avatar

    Good, but limited in functionality for agent users. Unable to merge tickets or users via app.

  93. Joe wut-avatar

    No dark mode and can't configure unique notification sound. Two must haves for a mobile app of this nature.

  94. Richard Ward-avatar

    Cannot access the app and get an error when trying to login - the access token has expired or been revoked

  95. dhanu p-avatar

    i couldn't able to login .. the login page is not loading.. i can see only white screen after selecting SSO

  96. Twono Tesdown-avatar

    Why is it not possible to enable sound and vibration for notifications?? It's useless without it.

  97. Tomer Ben Arye-avatar

    Could be better. KB search is missing. But a lot done in this year

  98. ADMIN ANNVISIONINDIA-avatar

    ADMIN ANNVISIONINDIA

    2019-08-13T09:02:24.189Z

    Worst Application I am not able to see all unsolved ticket from last one month using my user ID and pass and there is no customer support number for solving my issues

  99. chaz palio-avatar

    Much better than my previous ticket service in every way.

  100. Kelly Dutro-avatar

    App works just as well as desktop for answering questions