Virgin Trains: Tickets & Times APK

Version 3.3.8 - com.virgintrains
Last updated: Thu, 21 May 2020 14:58:46 UTC

The easy way to see train times and buy Virgin Trains tickets on your mobile.

Virgin Trains: Tickets & Times apk

APP Information

Download Version 3.3.8 (303008)
Apk Size28.22 MB
Malware CheckTRUSTED
Install on Android4.4.x and up
App Packagecom.virgintrains.apk

Download Virgin Trains: Tickets & Times 3.3.8 APK

App Description

Virgin Trains: Tickets & Times is virgintrains,maps,navigation,virgin,trains, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit website who developed it. com.virgintrains.apk apps can be downloaded and installed on Android 4.4.x and higher Android devices. The Latest Version of 3.3.8 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 368+ times on store. You can also download com.virgintrains APK and run it with the popular Android Emulators.

Fed up of sneaky hidden booking fees and awkward apps? We hear you.

That’s why if you book with us, you’ll always get the best price and zero booking fees – guaranteed. You’ll also discover live train times, platform info, mobile tickets and your own personal account that lets you manage your bookings easily. 

So, if you fancy breezing through the queue by discovering which platform your train will arrive at before everyone else, keeping up to date with any delays and reserving your seat for free, our app can make it happen. 

Take the fuss out of travel and download now

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Found a glitch or got a suggestion to improve our app? Let us know at [email protected]

App ChangeLog

  • For this release, we’ve fixed a few bugs to make sure the app runs even smoother.
  • We’re always working hard to make sure your app experience is as slick as possible, so make sure you keep an eye out for more updates in the future.

App Screens

Virgin Trains: Tickets & Times App Screen 1Virgin Trains: Tickets & Times App Screen 2Virgin Trains: Tickets & Times App Screen 3Virgin Trains: Tickets & Times App Screen 4Virgin Trains: Tickets & Times App Screen 5Virgin Trains: Tickets & Times App Screen 6Virgin Trains: Tickets & Times App Screen 7Virgin Trains: Tickets & Times App Screen 8Virgin Trains: Tickets & Times App Screen 9Virgin Trains: Tickets & Times App Screen 10Virgin Trains: Tickets & Times App Screen 11Virgin Trains: Tickets & Times App Screen 12Virgin Trains: Tickets & Times App Screen 13Virgin Trains: Tickets & Times App Screen 14


Apk scan results

Apk Scaned By TotalVirus Antivirus,com.virgintrains.apk Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:11|undetected:64|
File type:Android
Magic:Zip archive data, at least v2.0 to extract
File size:29588233
Uncompressed Size:75111822
Contained Files	:1019
Contained Files By Type:MF:1,RSA:1,SF:1,dex:1,gif:1,gz:1,png:335,so:53,ttf:5,xml:275,


requires following permissions on your android device.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.


Certificate Issuer:C:GB, CN:James Tickner, L:London, O:West Coast Trains Ltd T/A Virgin Trains, ST:London, OU:West Coast Trains Ltd T/A Virgin Trains
Certificate Subject:C:GB, CN:James Tickner, L:London, O:West Coast Trains Ltd T/A Virgin Trains, ST:London, OU:West Coast Trains Ltd T/A Virgin Trains








Interesting Strings


Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Ian .SkeLhorn-avatar

    Ian .SkeLhorn


    This is a great app for me to use have used virgin trains many times gone from London Euston to Blackpool north. Travelled first class great very quiet carriage 🚃. had great customer service care when I have travelled it has been very much appreciated from me 🍲 food and drinks in first class great and great service from very friendly staff on the 🚂 trains and platforms Loved travelling with virgin 🚂 trains it is the only way to travel. Thank u virgin trains.

  2. Alex Chong-avatar

    Alex Chong


    Initially worked really well (that's why I am not giving this one star), but recently the app became very unstable. At first, my tickets did not even show on the app under the My Tickets tab. I uninstalled and reinstalled the app and the ticket finally displayed correctly. But when I tried to download the ticket at the station, the ticket failed to download. For this reason, I even missed my train...

  3. Josh-avatar



    The app has improved in the last year. Tickets still sometimes struggle to load if the signal drops, even if they have already been downloaded. It would also be nice to be able to have the option to buy paper tickets. My account only allows digital tickets however when booking a group trip, paper tickets are preferred. Besides this the app works great and doesn't charge booking fees!

  4. Ross Brown-avatar

    Ross Brown


    Good app but doesn't have full capabilities of website. Please include ability to book specific seats on app as well as the website. Automatic delay repay is a great idea but you should be able to chose to refund to a different bank card/PayPal from the card that was used to purchase the tickets. Otherwise my employer gets refunded when my day is messed up! This is a major downside of the app and I'm seriously considering going back to conventional ticketing. Please add this functionality!

  5. A Google user-avatar

    A Google user


    ok when it works. Today for example it made me miss my train. First attempt at paying ticket "oops something went wrong" second attempt "authorization failure". Tried getting a Virgin train ticket specifically and got "no method to deliver tickets" after attempting payment (e-ticket was selected as the only option). Thanks Virgin. Fix that at least and then we can start talking about not having people who buy the same ticket every day need 10 clicks every time...

  6. Angel Cake-avatar

    Angel Cake


    Can't buy tickets no more @#!$ So what was the point of my updating it 🤭🤫🤪 App used to be very good when it was working before.

  7. Peter Lawton-avatar

    Peter Lawton


    oops! oops! oops! I'm fed up of seeing "oops". This app used to be quite reliable but now it has lost its way: changing ticket times (causing unnecessary inconvenience); failing to download tickets; failing even to log me out! come on guys, let's have much more robust testing of this application before you release it.

  8. Graham Helliwell-avatar

    Graham Helliwell


    Generally great for booking and looking up trains. To be even better, make it less tiresome to compare details of routes and prices. The only way to save a row is to buy it from what I can see. Sometimes I'd much rather add a couple of options to a list ready to compare then choose one. Or just have a screen of recent tickets looked at, with an option to revive from list maybe.

  9. Seymour Sunshine-avatar

    Seymour Sunshine


    This works well. The only hiccup is that i have to enter my security number each time I buy a ticket. It's no big deal. Tickets are delivered to my phone without fuss or delay. This is the least-clunky app I've found. I was using the GWR app, but they updated it and it now longer works properly ... a familiar story! AVOID GWR AT ALL COSTS.

  10. Sheri Lim-avatar

    Sheri Lim


    Extremely frustrating that the app forces you to use electronic tickets (some tickets don't give you a paper option), but then fails to load the ticket even if they've already been downloaded. Major oversight by Virgin app developers - I've been caught out several times not able to get through the ticket barrier, or the train conductor has gone through the whole train while waiting for my ticket to load. Only through the kindness of rail staff have I not been penalised for this failing.

  11. Peter Brennen-avatar

    Peter Brennen


    This is an excellent app, few tweaks needed to get five stars from a user experience point of view. Only one screen shows the seat reservation details for each ticket. This is key when boarding a busy train so would be better if this was larger and on the Barcode and Ticket tabs too so users don't have to scratch about for it. Especially useful when app has many tickets as you'll only need to click into that journeys ticket once to manage it.

  12. Carole Hesketh-avatar

    Carole Hesketh


    Tried to download app several times. It said to free up space which I did. It needed about 42 mb, I freed up over 200mb which is clearly is more than enough. It then said to delete 3 out 4 apps I use a lot before installation could complete. Since I need those apps and still have plenty of free space for this one...I am completely stuck and unimpressed. No wish to rate it more than 1 at the moment but will if this can be fixed. Many thanks.

  13. A Google user-avatar

    A Google user


    Beware. Even after you have downloaded and activated your ticket you still need a network connection if you let the app time out. This means if you need to show your ticket where there is no connection you are screwed. Beware .. if you have disabled app updates over mobile data connection you will not be able to download, activate or use your ticket unless connected to wifi. These are critical flaws in the application which will totally stress you out and lead to missed trains and repayments.

  14. Mark Roberts-avatar

    Mark Roberts


    Fed up of the seat preference option. I use this app all the time and it is OK. However, it's almost like the system precisely allocates the seat you don't want. I always put in aisle and table preferences for Virgin services, and EVERY time I'm allocated a non-table window seat. I understand table seats are limited of course (and there is a disclaimer about the system), but why does it ALWAYS sit me next to the window, when there are always aisle seats available - very frustrating.

  15. Leah Allegoria-avatar

    Leah Allegoria


    The app that just does the very minimum in a overall stupid system in country where 3G/4G fails you every step of the journey... brilliant way to get people to buy double tickets. Then, when you try to even get to the contact page (where only praise is allowed, God forbid they allow for constructive criticism) you are inundated with pop up pages prompting you to other pages as you are busy writing on the comment space, as you click inadvertently on it and you have to go through the entire process again from scratch. Bravo Virgin train app for making my life a little hell on top of having trains delayed... Customer journey ? Zero, customer care: zero. My customer engagement toward the brand : zero

  16. Peter Fergie-avatar

    Peter Fergie


    Just installed the app and it won't let me log in with my Virgin Trains account. Just says "Something went wrong, please try again" repeatedly. I have reset the password and logged in using a web browser to do the account updates but it still won't let me log in to the app. My account is a West Coast account not East.

  17. ജോമോൻ പാലക്കുടി-avatar

    ജോമോൻ പാലക്കുടി


    Stay away untill virgin fix the issue with its "free" seat selecetion. it just doesnt work :( I tried using this aap 7 times. Each occassion, I gave my seat preferences as Front facing, table window as I have to work while traveling and it helps to have a power plug and a table... Without exception all the seven times I got aisle seat back facing :( - Mind it I book my tickets at least two months in advance as I travel every weekend. So what I did is get on to the train and find a front acing, window seat with table. So, they did have them. Just didnt wanted to give me. It happenmed all the seven times. Then why did you gave me the offer of "FREE" seat election? I do not want to mention the other app I use, but yeah that provided me the seat I wanted almost everytime; with same rates. I am back to this app after giving trying this 7 times. Good bye!

  18. Iain Miller-avatar

    Iain Miller


    Completely useless. Train was delayed from London Euston to Manchester Piccadilly, and app updated me with thw status of "Delayed". At no point other than that did it show any status, except for "Departed". I'd missed my train. Please refrain from showing fictional train updates, it would be a lot better if you simply did not try....

  19. Ty Hayes-avatar

    Ty Hayes


    Yes virgin railways, when I buy two tickets for the same train obviously I want to have them both locked to the same device and unable to to send one ticket to one device and one to another. What technically illiterate manager imposed that restriction on your developers? And not one gate either of us tried to pass through was able to read the qr code either.

  20. Robert-avatar



    I just want to buy an anytime day ticket for a local commute travelling on any train brand like I can at the booking office or at the machine at the station so I can get the train when I'm ready and not have to choose a specific time, that's very difficult using the app as I have to work it out by experimenting with different times and identify an anytime ticket by the price which is sometimes not even possible. Also it only lets me buy a ticket about 3 or 4 times out of 5, the rest of the time it says "Something went very, very wrong" o.k. great.

  21. Ishrat Ahmed-avatar

    Ishrat Ahmed


    Really disappointed. It showed the wrong platform and when i checked the status update everything seemed fine even though everything wasn't fine. The had to change the train and use grand Central. Never updated is about the change. What is the point of the app if it can't can't keep you updated and on numerous occasions gets the platform number wrong. So annoying

  22. S Sewell-avatar

    S Sewell


    Don't trust it to hold the tickets. I activate the ticket at home but when I get to the station app has closed and I have to find my ticket again to get through the barrier. Then when the train manager comes to inspect tickets its gone off again. Very frustrating. Please stop the auto timeout.

  23. Kevin Richards-avatar

    Kevin Richards


    Ticket prices vastly more expensive than website for same journey. £22.50 vs £8 for exact same journey, same day, same time. How many people are getting absolutely stung by choosing the convenience of the app over the website. Everything that is wrong with the utterly opaque ticketing system in this country.

  24. Steph Albertina-avatar

    Steph Albertina


    Very clunky. Not possible to check train times without stating method of travel, which isn't always required as I just wanted to check times, not buy tickets. App seems to ignore requests for specific seat reservations - will book unsuitable seats despite the requested seats being available (available via Web UI but not via app). App doesn't seem to cache e-tickets properly despite tickets being downloaded - conductors advise to take a screenshot of the ticket due to this being known issue.

  25. eibi23-avatar



    When I ask to reserve a seat it doesn't work. Several times I have chosen the quiet coach only to be given a seat in another part of the train. Last time this happened I checked and there were 11 free seats in the quiet coach. Please fix this BUG!!!

  26. Derek Jones-avatar

    Derek Jones


    So long, farewell, auf weidersein, adieu Virgin, but where is Avanti app? No sign of it on launch day, is this an omen for how they will run the service? Previous version of this app suddenly lost my tickets as I was about to travel all because another unwanted update was deemed necessary. Sick of updates, think its easier to buy paper tickets....well until you need to get them refunded due to train cancellation then its just a nightmare.

  27. Ronbad F-avatar

    Ronbad F


    Terrible app,never ever ever get the seat I selected,how hard is it when u choose ,forward,table socket or aisle,be tons a seats unreserved an I'm never where I selected,seat often double booked as in only mine on app different destination on seat when get on train ,pathetic,used this app for a while AVOID AVOID

  28. Jonathan Machell-avatar

    Jonathan Machell


    This app was great up until the last update. It's now pretty much useless as it just crashes a few seconds after opening. UPDATE: a further update to the app on 4th September 2019 seems to have finally fixed the problem referred to above.

  29. Nathan Charnock-avatar

    Nathan Charnock


    The automatic refunds when you purchase and advanced ticket has never worked, despite having the tickets all through the app. Every time have to go through the email process and always takes 3-4 weeks. The trains are normally full so never get your reserved seat.

  30. Alexander Corne-avatar

    Alexander Corne


    Decent app, no complaints. Just a suggestion; having to switch between the ticket app and the rail card app can be time consuming and a bit frustrating when your tickets are getting checked. It would be great to have the two apps linked somehow or have a way to access the rail card through the ticket app.

  31. A Google user-avatar

    A Google user


    Persistent problems at Euston Station the Virgin Trains web site does not give a print ticket or pick up ticket option for Euston it insists on downloading the ticket and activating it via thos app. I travel from Euston regularily and have persisten problems in downloadung tickets in Euston Road and in the statipn via 4g on the EE network which Vitgin Mobile uses, and via the station wifi provided by Virgin media. Total farce.

  32. Théo Aiolfi-avatar

    Théo Aiolfi


    "This app can no longer be used to purchase tickets." The main raison to use this app is suddenly gone without a single word from Virgin Trains. I enjoyed using this app for a few years, but a word of goodbye and an explanation would have been warranted.

  33. Neil Davies-avatar

    Neil Davies


    Great app! Only issue I have is the ~20 second delay after clicking "My Tickets" before I can actually see any of my tickets. Results in a lot of awkward waiting whilst the train conductor is waiting to check tickets!

  34. A Google user-avatar

    A Google user


    As noted by Daniel Leca on 18/11/18, there is a problem with the latest version of the app that prevents the ticket or QR code being displayed. Virgin Trains seem to be unaware of this problem.

  35. Colin Rowat-avatar

    Colin Rowat


    two problems: (1) UX not really thought about: I have to swipe back and forth to find basic info like my seat & train times (2) occasionally doesn't find my tickets; the fix is to come off wi-fi onto phone's data plan

  36. Ishraq Subhan-avatar

    Ishraq Subhan


    This app has a serious problem where e-tickets expire too early and i can't access them. I was stuck behind the ticket barrier in Coventry because the ticket was no longer active. Luckily i had the ticket in my email but i should not have to rely on that.

  37. A Google user-avatar

    A Google user


    Let's you buy tickets easily enough, but often won't let you download them so you're stuck at the gate and miss your train. I've missed several trains now because their servers are awful. Uninstalling and going with thetrainline

  38. Jack Reynolds-avatar

    Jack Reynolds


    Not sure how but the latest version is even slower than the previous...and has now made me miss my train, now late for work, and had to buy another paper ticket

  39. Ross Wilson-avatar

    Ross Wilson


    Doesn't even let me log in, saying it doesn't recognise my password, even though I log into the desktop site with that password. Tried changing password but that didn't work either. Absolute garbage. Uninstalled

  40. Usman Shaikh-avatar

    Usman Shaikh


    Easy to navigate around and purchase tickets.. However seat reservation preferences are never honoured even when there are similar "Available" seats in the train which defeats the purpose of having that as an option..

  41. Alex Adamou-avatar

    Alex Adamou


    Delay compensation should be integrated with used tickets in app, instead of opening external URL and requiring manual entry of ticket details. At the very least, ticket details such as booking ref should by copyable!

  42. Tettra Coins-avatar

    Tettra Coins


    so slow, can take up to 5 mins to buy download and activitie a ticket. if youre on the train and thr ticket inspector comes round and you have not activated ticket, youll have to enjoy a few minutes bof awkward silence

  43. R Shawe-avatar

    R Shawe


    Great app, but we need to be able to change our seats as we can on the desktop version. I always get stuck with terrible seats if I let the app choose.

  44. Moses CP-avatar

    Moses CP


    Seriously!! I can't even make a payment. I called the bank to find out if there was a problem with my card and they said it was completely fine. Your app is not the same anymore. It's trash now🚮🗑

  45. Michael Tomkins-avatar

    Michael Tomkins


    Two issues one with the app one with the journey. My tickets disappeared in the app luckily I had printed them. The train is the coldest in the history of train travel.

  46. Anthony Earles-avatar

    Anthony Earles


    Great for booking tickets and keeping track. I would have given it 5 stars if there was the option to add the tickets to the Google Pay app instead of just Apple Pass.

  47. Arlene Magill-avatar

    Arlene Magill


    Extremely disappointed that you cannot see the seat map so you can see whereabouts in the coach you are booking. This is the only thing stopping me from using the app to actually book tickets.

  48. Ian Coleman-avatar

    Ian Coleman


    Pretty good app, but annoying that it struggles to show downloaded tickets when in poor reception area. They're downloaded, internet access should not be required.

  49. Ian SkeLhorn-avatar

    Ian SkeLhorn


    Love this app I have travelled on virgin trains many a time ⌚ and have booked disability travel great been helped on to 🚂 trains. great Love 😍 travelling first class from London Euston to Blackpool north. I would like to thank everyone who has helped me on the 🚂 trains thank u very much for your help it is very much appreciated. Ian SkeLhorn. London to Blackpool north traveller

  50. Hamza Malik-avatar

    Hamza Malik


    This app was good but where is the Avanti app! I need to book tickets for next weekend and this app has stopped working as if today. I really hope Avanti don't slow down the trains and raise prices.

  51. Daniel Leca-avatar

    Daniel Leca


    When trying to view my ticket details, it's just a stupid blank page. Virgin Trains is sinking just like the rest of the UK. Good riddance!

  52. Richard Mace-avatar

    Richard Mace


    Unusable, keeps reporting "line one must not be empty". I assume this means address line one. it wasn't empty. All other fields were completed.

  53. Chris Hale-avatar

    Chris Hale


    Unable to deselect mobile tickets. Mobile tickets mean you have to rely on your phone having power, they often dont scan, your phone is as risk of being stolen when passing through stations, you cant buy a ticket for someone else....

  54. Tom's Box-avatar

    Tom's Box


    essentially a scam since I paid for a train ticket and then missed the train because the app won't load the ticket. updated the app and now it tells me I don't have a ticket to load in the first place.

  55. John Tait-avatar

    John Tait


    All of a sudden it crashes when it's opened. Always worked fine before, now it's broken. Samsung Galaxy S7 running Android 7.0

  56. Pamela Sol-avatar

    Pamela Sol


    keeps crashing and very little help or info from the Virgin team. They encourage you to go paperless but when it crashes, no other soloution in place to help . Very poor service

  57. Peter Boreham-avatar

    Peter Boreham


    Downloaded app. Clicked on link in email. No ticket appeared. Retried several times. Rubbish. Thankfully I've been able to save the tickets somewhere else. Thanks for wasting my time and data allowance

  58. Triple-S Tv-avatar

    Triple-S Tv


    not letting me download it. I have a valid ticket in there which has gone to waste. 're installing it has permanently locked me out. What is going on?

  59. Regina Fernandes-avatar

    Regina Fernandes


    Very useful app. Easy to use. I would like to know why, oh why, one *cannot clear* the expired tickets from it!!!!! >:-(

  60. Mark B-avatar

    Mark B


    Every single time I request Quiet coach and every single time it books me in another one. It also rams all reservations in one or two carriages and leaves the others empty. Useless!

  61. Russell Williams-avatar

    Russell Williams


    Your app is currently broken. I've downloaded the latest version but keep getting 'oop something went wrong. Please try again.' I cannot book my train ticket

  62. Craig Greenan-avatar

    Craig Greenan


    App is good had to problems with it. Ticket downloads quick. Sometimes there is a short delay in bringing up ticket but that happens.

  63. Nicholas Hall-avatar

    Nicholas Hall


    Pity they are no longer running the franchise as this is was the very best train ticket booking app. Reliable, fast and far, far better than the GWR app. I'm lost without it!

  64. Kool Kat-avatar

    Kool Kat


    Used to be a great app for ticket purchases, train timetables etc... Can no longer purchase tickets renders this useless. What a shame!

  65. A Google user-avatar

    A Google user


    Cannot even register. Put details in but the button to press isn't functioning. Waste of time.

  66. Edward Smithwick-avatar

    Edward Smithwick


    The app is good and easy to use. My beef is that when I use the seat preferences option I never get any of my preferences, in fact I get the opposite.

  67. Nigel N-avatar

    Nigel N


    App wont load the ticket or display QR Code. just says your tickets will be available shortly...and 2 weeks later still nothing...and I need for my ticket to show...

  68. Chris B-avatar

    Chris B


    Now you can't book tickets from overseas. Why? Times were all over the place anyway but it was just about useable.

  69. Verity Lavender-avatar

    Verity Lavender


    The app just says I am offline. I am not. Uninstalled and reinstalled and had the same problem. Stuck unable to use my ticket!

  70. Rob Brown-avatar

    Rob Brown


    Certainly an easier way to buy than the website, but there's no option for multiple journeys, unlike the website.

  71. andy kal-avatar

    andy kal


    Useless app for the Visually impaired. no option to enlarge print or even check your booking or ticket. Start again! !!

  72. Jahrique-avatar



    I have tried logging into the virgintrain app but have been unsuccessful. I had to log into website and purchase ticket on website but can only receive it on mobile app which has refused to work. What do I do?

  73. Anna Jones-avatar

    Anna Jones


    Not finding all tickets. Temporarily none, but after reinstalling the app some tickets booked at the same time are visible. Worse than pdf reader.

  74. Peter Townsley-avatar

    Peter Townsley


    I have found the Android app useful for displaying the ticket but pot for booking and prefer to use the pc web interface, which is excellent

  75. Geof Edwards-avatar

    Geof Edwards


    After a forever stream of inexplicable "oops something went very very wrong " messages. Uninstalled this irritatingly unstable app and use the london Midland one now

  76. Iuliu Narcis Ilina-avatar

    Iuliu Narcis Ilina


    Pathetic, paid for a ticket, the app said the train leaves from platform 2A but it left from 1A. I missed the train and had other delays on my route because of it. Not going to use it again. I've raised a complaint let's see if they do anything sbout it.

  77. Keith Warburton-avatar

    Keith Warburton


    Very disappointing. Worked well for a week and doesn't work at all now. On the other hand , the London Midland app is much more reliable

  78. Luke Thompson-avatar

    Luke Thompson


    A good app. Until now. App no longer able to buy tickets so basically useless. Don't waste your time.

  79. Edson Junior-avatar

    Edson Junior


    This app every other day has a different problem, usually related to purchasing and activating tickets

  80. Dip P-avatar

    Dip P


    Since the last update the app crashes on load up every time.. Worked fine till then.

  81. Harry Lascelles-avatar

    Harry Lascelles


    UI problems on sign up on Samsung S8. Reported it and the dev team responded immediately, requesting more info and screenshots. Looks like they are on the case!

  82. Dmitri Unov-avatar

    Dmitri Unov


    It cannot show already activeted tickets if no Internet or mobile connection at a train. Absolutely unsafe and rubbish.

  83. Matt Edwards-avatar

    Matt Edwards


    laggy, does not mirror web account favorites, slow. be prepared to stare at the loading icon forever.

  84. Manesh Mathews-avatar

    Manesh Mathews


    Excellent. Do not take any booking charges. Live train times very useful.

  85. A Google user-avatar

    A Google user


    I'm also getting the 'Line 1 Is Empty' error message so app is absolutely useless.

  86. Liam Nevin-avatar

    Liam Nevin


    No booking fee. Need I say more? Easy to use, deal with and easy cancellations and changes

  87. Bobzirra de Beauvoir-avatar

    Bobzirra de Beauvoir


    It never updates my mobile tickets and I have to reinstall which is a massive problem.

  88. Finn Nech-avatar

    Finn Nech


    Download your ticket through the app the website says. Great i think. Get the app but oh whats this? Virgin trains east coast not supported it says. What a waste of time i says.

  89. Pete Dawson-avatar

    Pete Dawson


    Can't download it. simply doesn't get past a download pending state. There's no restrictions on my phone for installation from Google play. Has this app been withdrawn? How do I access the £325 tickets I've just bought?

  90. Some guy-avatar

    Some guy


    Does not allow any bookings. Fails with stupid error every time. Even after deleting cache and reinstalling.

  91. Matthew Ludkin-avatar

    Matthew Ludkin


    Cannot make payment for tickets, just gives an error 'Line 1 is empty' but the address is filled in!

  92. John O-avatar

    John O


    cannot buy mobile tickets using the app. it always says "error: no delivery method"

  93. A Google user-avatar

    A Google user


    Quick and easy, both to book tickets and to use the e-tickets when travelling

  94. NIGEL HESSING-avatar



    It pretty much does as you would expect but not as clear as Trainline. Get Virgin Red App before you book for special offers.

  95. A Google user-avatar

    A Google user


    Prices are more expensive through the app than on the Virgin Trains website for the exact same journey.

  96. Paul Jones-avatar

    Paul Jones


    Rubbish - have confirmed booked tickets but says I haven't got any tickets booked!

  97. DJ f4 wee-avatar

    DJ f4 wee


    Didn't even load my booking and kept telling me I had no bookings, call centre staff were absolutely no use either

  98. Christopher Reddy-avatar

    Christopher Reddy


    No ability to add a ticket booked as a guest.

  99. Emz-avatar



    Updated the app and now I can no longer buy any tickets because "the app doesn't allow" it.....

  100. Dan L-avatar

    Dan L


    You can't buy tickets! Where the point of a ticket app if you can't buy tickets?

  101. Katie Fraser-avatar

    Katie Fraser


    App doesnt recognise me and soesnt put a payment through! please dont use this app as it wont take your payment properly! App is not worth installing!

  102. Matthew Macklin-avatar

    Matthew Macklin


    What's the point of having a 'Download ticket' button if u can only get to the 'my tickets' page when u have data connection?

  103. Kashing Lo-avatar

    Kashing Lo


    The journeys I've made with this app throughout the years...all the memories we've made... You will be missed Virgin Trains. Goodnight sweet prince. 🚅

  104. Aleksandar Hadzhidiev-avatar

    Aleksandar Hadzhidiev


    Atrociously poor, randomly purchases tickets without letting you know.

  105. Hursty-avatar



    Keeps closing. Useless. Updates made it worse.

  106. Tim Holgate-avatar

    Tim Holgate


    The app now just crashes all the time so cannot use

  107. Carl Meehan-avatar

    Carl Meehan


    Can't buy tickets using this app anymore, which renders this app completely pointless!

  108. ujjwal kotdiya-avatar

    ujjwal kotdiya


    good app for booking but virgin flyer club points doesn't get added up

  109. Rob P-avatar

    Rob P


    You can no longer use this app to buy tickets

  110. Ben Johnson-avatar

    Ben Johnson


    Cannot buy tickets through the app anymore so essentially pointless.

  111. A Google user-avatar

    A Google user


    Used this app a lot in the past 6 months and had no issues with it

  112. Matt H-avatar

    Matt H


    use to be a good app, but since update it always crashes and cant use

  113. Muhamad Gafar-avatar

    Muhamad Gafar


    Can't buy tickets anymore. App is basically useless at this point.

  114. Andy C-avatar

    Andy C


    Great application and service

  115. Steve Kirkwood-avatar

    Steve Kirkwood


    No longer useable to buy tickets

  116. Rameez Shafsad-avatar

    Rameez Shafsad


    Issues with downloading the tickets constantly

  117. Jono D-avatar

    Jono D


    Can no longer purchase tickets on this. Why bother have it

  118. Tom Cunningham-avatar

    Tom Cunningham


    Won't give me a discount for a railcard. Not helpful seeing as literally no other app seems to do so either

  119. hebrew publishing-avatar

    hebrew publishing


    Doesn't work. Crashes all the time

  120. Rikesh Mistry-avatar

    Rikesh Mistry


    Can't book tickets so what's the point? Also even if I can't book tickets why can't I still plan my route?

  121. Ian Beeston-avatar

    Ian Beeston


    App keeps closing. Useless!!

  122. Somak Banerjee-avatar

    Somak Banerjee


    its good except if you login on multiple device

  123. Sar Son-avatar

    Sar Son


    What's the point of the app if I cant use it to purchase tickets? Nor see that trains are available

  124. Alex Parkinson-avatar

    Alex Parkinson


    The app is at least better than the train prices and services

  125. Gorby Kambay-avatar

    Gorby Kambay


    The Coventry train Station run by not well lose a season ticket it is like throwing money. No refunds, no re-printed computer basically look like a clown and get No help#NeverBuyAseasonTicket

  126. L Woff-avatar

    L Woff


    Cant buy tickets, no point in downloading

  127. M Zahid-avatar

    M Zahid


    Can't used any more to buy ticket

  128. xemnis kurai-avatar

    xemnis kurai


    Will not let you log in, and prices have gone crazy prices, disappointing with virgin Trains

  129. Graham Wells-avatar

    Graham Wells


    I cant even register my details via the app......

  130. Tan Chee Yang-avatar

    Tan Chee Yang


    No point downloading cant buy ticket

  131. Keith Jones-avatar

    Keith Jones


    Basically. Doesn't actually work!

  132. Thelma Herrera-avatar

    Thelma Herrera


    same deals as train line app waste of store in my phone

  133. Lynne Nelson-avatar

    Lynne Nelson


    good, easy and quick

  134. Rosie Cameron-avatar

    Rosie Cameron


    Train delayed refund. Ticket

  135. R-avatar



    Trash app and shocked it's still on the app store.

  136. Python R-avatar

    Python R


    very easy to use

  137. Ade-avatar



    Wrong information on app all the time

  138. vernea Simons-avatar

    vernea Simons


    Please bring back this app. This was the best app I had .

  139. Eamonn Bolger-avatar

    Eamonn Bolger


    Wonderful app.very helpful

  140. Camilo Colaco-avatar

    Camilo Colaco


    won't allow me to log in

  141. A Google user-avatar

    A Google user


    This is a real useful tool

  142. Miss Ty-avatar

    Miss Ty


    Stopped working after years of using it

  143. tanyagt-avatar



    works as well as you would expect

  144. shirish herwade-avatar

    shirish herwade


    booked train to edinburgh from manchester. but virgin didnt give the opportinuity to reserve seats. So i had stand for 3 hours with my baby as didnt get empty seat. had my worst experience with virgin train.

  145. Future Nations-avatar

    Future Nations


    The app doesn't show my bought tickets. Waste of time. Oh, and Virgin are dirty, nation-destroying globalists.

  146. Sabin Jose-avatar

    Sabin Jose


    Thank you for the excellent service that was provided

  147. charles lunt-avatar

    charles lunt


    Excellent train service

  148. Philip Hazleton-avatar

    Philip Hazleton


    Nice app but are virgin due to stop running trains?

  149. Adam Bryant-avatar

    Adam Bryant


    Virgin Trains was a great company.

  150. Tom Wilcox-avatar

    Tom Wilcox


    So long, and thanks for all the service.