Support APK

Version 4.11.2 -
Last updated: Sat, 07 Nov 2020 18:16:06 UTC

Support apk

APP Information

Download Version 4.11.2 (41102)
Apk Size16.47 MB
App DeveloperSony Mobile Communications
Malware CheckTRUSTED
Install on Android6.0 and up

Download Support 4.11.2 APK

App Description

Support is sonymobile,support,productivity, content rating is Everyone (PEGI-3). This app is rated 4.17 by 6 users who are using this app. To know more about the company/developer, visit Sony Mobile Communications website who developed it. apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 4.11.2 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 133754+ times on store. You can also download APK and run it with the popular Android Emulators.

Sony User Support 

App ChangeLog

  • We are constantly working to make your support experience even better. This update contains bug fixes and some minor changes to bring more stability to our app.
  • Happy to assist you,
  • Support app team

App Screens

Support App Screen 1Support App Screen 2Support App Screen 3Support App Screen 4Support App Screen 5


requires following permissions on your android device.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

delete all app cache data
Allows the app to free phone storage by deleting files in the cache directories of other applications. This may cause other applications to start up more slowly as they need to re-retrieve their data.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

control flashlight
Allows the app to control the flashlight.

Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

measure app storage space
Allows the app to retrieve its code, data, and cache sizes

interact across users
Allows the app to perform actions across different users on the device. Malicious apps may use this to violate the protection between users.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

manage users
Allows apps to manage users on the device, including query, creation and deletion.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

modify phone state
Allows the app to control the phone features of the device. An app with this permission can switch networks, turn the phone radio on and off and the like without ever notifying you.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

read sync settings
Allows the app to read the sync settings for an account. For example, this can determine whether the People app is synced with an account.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

use accounts on the device
Allows the app to request authentication tokens.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Garry W-avatar

    Garry W


    This app should provide a change log when an update is installed rather than the meaningless, non specific, dumbed down, nothingness it currently provides. This would (better) communicate new functionality and improvements to Sony's customers / end users.

  2. Steven Braithwaite-avatar

    Steven Braithwaite


    Sony provides (or never does in most cases) the worst support you could imagine.....I will never buy another Sony phone in my lifetime!! WiFi did not work for a year....many people had the same OS bug and yet Sony denied / would not respond to support calls. I had to fix it via a website download patch created by a fellow user having the same issue!!

  3. Tiago Mota-avatar

    Tiago Mota


    I really don't know what updates this made but I have some bugs to report. Sometimes I have no messages left to read but the icon quips alerting me that I have unread messages, and this is a trend that extends for other apps like calls. When can we see dng for the camera? And does sony will release the Photo Pro app for the previous Xperia 1/5?

  4. Chris Simon-avatar

    Chris Simon


    This has started slinging me ads via obtrusive notifications and can't turn them off. Uninstalling all updates. Goodwill has gone, won't be buying any more Sony phones. Apple respect their customers more than Sony and Google. EDIT: looks like latest system update hs restored the app.

  5. Matheus S.M.-avatar

    Matheus S.M.


    Bad: latest update (4.10.2) removed the option to check how long the device has been running since last reboot. This is the feature I used the most. It was the first info to show up as the app loaded. Also, now it takes extra taps to check battery temperature. 2nd favourite feature. Good: the optimisation feature, I guess. Recommended actions don't look very smart. I'm rolling back to the previous version (4.8.2).

  6. Glyn-avatar



    The mobile is Great. What i don't like is the adaptive brightness setting. It kept changing making the screen too dark when i was trying to look at something even when it was dark in the room. I switched it off as it was all wrong light when it was supposed to be dark and dark when i wanted it light. I now have my screen brightness set at 50% which is perfect.

  7. Charles Henry-avatar

    Charles Henry


    Xperia Support App is the most useful, pre-installed app in a Sony smartphone. I really love the features of this app especially the feature that shows you the last time you restarted the phone. This is really useful for me for I always restart my phone on a weekly basis to help it refresh and recover after a week of usage. That's why I'm giving 3 stars right now as that feature is gone with the newest update. I'll revert back to the older build for now.

  8. Yuri Sc.-avatar

    Yuri Sc.


    New modern look & improved UI is welcome, everything just works. I'm hoping that updates will now show a "detailed overview of the changes" of each update along with a similar new modern look. Overall great app.

  9. mohamed shahir-avatar

    mohamed shahir


    Where is the language changing option in email support page? I am working in Saudi arabia and my device us facing battery problems while i open support page only arabic and i don't know it how i get your support now? 😠

  10. Justine Cenal-avatar

    Justine Cenal


    the app has now become the place for cleaning my RAM and deleting trash files instead of using a third party app and i couldn't be more happier.

  11. Maikl Williams-avatar

    Maikl Williams


    Very helpful app. It will help you every time, when you need it!

  12. Jebes Zivot-avatar

    Jebes Zivot


    Why did you guys remove the optimization feature????? I used that everyday. Unbelievable.

  13. Ondra S-avatar

    Ondra S


    Last update is horrible, don't show the last restart date. Ui is bad too

  14. Shahid Manjra-avatar

    Shahid Manjra


    All the articles and guides are unavailable to access under the learn more section

  15. Dimitrius Cauchi-avatar

    Dimitrius Cauchi


    Great update from Sony! Useful features and beautiful UI

  16. Baraa K-avatar

    Baraa K


    I am very happy to update the support and add an improvement to the performance of the device It is very impressive .. You deserve a thousand starsπŸ’–πŸ’–πŸ’–πŸ’–πŸ’–πŸ’–πŸ’–πŸ’–πŸ’–πŸ’–

  17. Knot Wright-avatar

    Knot Wright


    Give the chaps who programmed this a raise. This is very useful; it eliminates the need for many other third party apps.

  18. Bridge Janani-avatar

    Bridge Janani


    Please bring back metadata option in SONY'S MUSIC app and bring back THEMES.

  19. Andrea Fanti-avatar

    Andrea Fanti


    Cannot be uninstalled. This app cannot be uninstalled completely nor disabled. This means that it consumes system resources even though i won't ever need it. And today out of nowhere it shows me an ad? I understand that it's only a single ad over a long period of time, but come on, just let me uninstall you

  20. Daniella cara Howe-avatar

    Daniella cara Howe


    Drives me insane every time there an update causes issues with how it runs after, support suggesting different ways of doing different things but always when I needed to something important or your on a call, it decides to do update and cuts u off ur call so many issues. I have an Sony Xperia L3 had nothing but issues when I had a Sony Xperia L1 there was issues continuously but not as many as now but it is bad seriously I used to think Sony Xperia phones were the best one going NOT NOW

  21. lucky final winner-avatar

    lucky final winner


    Sony Xperia is mind blowing..because Sony operating system is very easy to use.and one of the most things the audio and video music quality is very good and very powerful... Also Sony camera is pretty nice. I love Sony... And spicaly thanks to the Sony company for their good quality product.

  22. Ray Booth-avatar

    Ray Booth


    Good phone easy to use.

  23. Xavier Suarez-avatar

    Xavier Suarez


    Keep up the good work :) When bugs are fixed, please summarize the fix. Ty.

  24. Hughes Bidaite-avatar

    Hughes Bidaite


    Sends spam notifications, and won't allow you to turn off notifications (changing app notification settings is blocked). The worst kind of advertising, and the complete opposite of 'support'.

  25. Tirtho Das-avatar

    Tirtho Das


    My microphone dosen't work.On previous version I could watched how many days ago my device was boot on,now I can't.

  26. A Google user-avatar

    A Google user


    It just throws up ads and can't be turned off. You'd think after paying for a phone it wouldn't give you constant unavoidable ads, there's too much of that elsewhere as it is.

  27. Tundra Wolf-avatar

    Tundra Wolf


    Previously it just sat in the background and advised you when to reboot and when there was an update. It had suddenly started to produce spam advertisements.

  28. Constance Chan-avatar

    Constance Chan


    Hi! My xperia z1 has trouble on internet setting.When traveling to mainland china, I inserted a roaming card but it remains showed no internet. However, when I use the same roaming card on samsung phone, it automatically loaded the setting and worked ! Also, when I tried to connect my phone to a new ip camera through wifi, it kept saying" cannot detect the camera". I have another xperia z1 phone but still have the same problem. Finally I need to use samsung phone to connect and open the app.

  29. Myroslava Luzina-avatar

    Myroslava Luzina


    Update: The issue has disappeared. I left it in "Available updates", now I looked inside the Play Store again, and it has moved to "Recently updated", all by itself. I did have enough available memory before. Seems to have been a glitch in the Play Store. [Earlier version of review:] This app is in a loop of constantly showing up in "Updates available". I press update, it downloads, installs, slides down into "Recently Updated"; 5 seconds later, it's back in available updates.

  30. Richard Townsend-avatar

    Richard Townsend


    Why the heck does it need to collect personal information in order to show possible updates?? Absolutely ridiculous!

  31. T W-avatar

    T W


    Can't disable notifications. One popped up saying the handset should be restarted every 7 days. In all honesty Sony: If you fear memory leaks in the versions of Android you ship, I'd say that's something which _you_ need to do something about. Because warning me that I need to do something arbitrary due to poor quality soft or hardware, simply indicates to me I should buy from elsewhere in the future. I expect 100% uptime from a Linux based handset. And so should everybody else.

  32. Simon McGuinness-avatar

    Simon McGuinness


    Sony updates don't work, period. Phone is continuously prompting to download updates and restart phone, all to no effect. 6 attempted updates in the last 24hrs have all failed, still the notifications keep coming. Not a good introduction to an expensive new phone: Very poor user experience. Tempted to return to my old phone which actually works.

  33. Andrew Adkins-avatar

    Andrew Adkins


    Phone is rubbish, can't answer phone calls without unlocking and by the time I have done that the caller hangs up.

  34. D LS-avatar

    D LS


    Sony Xperia support is TERRIBLE. The Xperia and Xperia compact did download updates from Google play store to apps stored on phones SD card. Google play did an update about a year ago and updates of apps on SD card no longer works. Apparently Sony has not done an update to their software to be comparable to Google's update. There are hundreds of complaints about this on blogs - including a Sony blog, but Sony is ignoring. I've called and emailed Sony several times they no longer respond.

  35. Gert Benade-avatar

    Gert Benade


    Excellent app!! Sony has FINALLY managed to get an Android system that has a decent uptime with NO issues whatsoever . Same for this app. Neatly combines all the features that are already available in the menu. Also excellent for checking earwax levels during a full moon. So why can't I fully uninstall this unnecessary bloatware from my Android ?

  36. Cait-avatar



    I've had my Xperia10 for less than a year. Ever since the update - I AM ALSO - unable to hear any audio when aux/headphones are plugged in, BT works. On 3/22/20 another customer did document/stress her concerns for this identical issue. Isn't Sony world-renowned for their sound? Evidently not sound advice; Clearly by the company's 0 responses to customers: product complaints, new glitches, or their satisfaction. Grievances calculated = 1 star IN HOPES MY COMPLAINT WON'T FALL ON DEAF EARS

  37. Matt Taylor-avatar

    Matt Taylor


    Recieved an advertisement (i.e. spam) in a notification from this app. This notification type cannot be disabled. The app cannot be uninstalled or disabled.

  38. Bram-avatar



    Stop forcing spam on me. Can't turn off notifications. I don't want to know about a new available speaker from Sony. Let us turn notifications off to move up from one star.

  39. Aaron Alger-avatar

    Aaron Alger


    This app has started to pop up ads for Sony products and can't be disabled. This is now essentially malware

  40. Stuart Brown-avatar

    Stuart Brown


    You've improved the user interface and its automatic capabilities, though with an older device, like this, its reliant on google play services to get updates. Why you didn't make your 4K UHD device in 6.3", I will never know, it would have been a cheaper price and better at playing media.

  41. peter munro-avatar

    peter munro


    Awful. The latest update meant that my headphones were no longer recognised, and my phone randomly opens up odd screens while I'm on calls, or just shuts the call down. I've only had Sony Xperia phones for the last 6 years but will be buying a different brand next time sadly.

  42. J Johnson-avatar

    J Johnson


    Great app bt my device are being over powered by open source software which i didn't request

  43. Craig Roberts-avatar

    Craig Roberts


    This is a great app for 😣 ng with problems with your Sony phone.

  44. Sergey Tychkov-avatar

    Sergey Tychkov


    Why does this application show me an advertisement of a new phone? This is not what is expected from a support application. Why can't I block its notifications by the way? Unacceptable.

  45. Lester Grantham-avatar

    Lester Grantham


    Hi, I love Sony and have for most of my life. I have 1 problem though. The pie upgrade to Android has disabled the volume up button on my Sony Xperia XZ Premium as it has hundreds of thousands of not millions of other users. This issue needs to be resolved by Sony asap please. Brilliant phone till now.

  46. Maphoma Mofolo-avatar

    Maphoma Mofolo


    My Xperia is fine except for minor advanced improvements in IT technology which most elderlies are not exposed . I have problems with photos and contacts regularly deleted from my contact & photos. Unknown contacts get enlisted in my Facebook mesdenger accounts hard to delete . A lengthy process to delete yet they still remain and more added . Interfering with my leisure time .

  47. Atesua Pharaoh-avatar

    Atesua Pharaoh


    My screen is moving without touching it, it's often move upwards & downwards while I'm reading its very irritating even some programs like sky walk, star chart ect. Moves left right while it's gauge to specific star or planet This is problem from Sony software kindly fix this quickly to allow me use my phone please

  48. Emma Palmer-avatar

    Emma Palmer


    This update has messed up my morning alarms, going off at random times and still going off after I have dismissed them. Also my battery is now awful. I brought this phone a few months ago because it had a good battery life, now I cant get even 12 hours. Please fix this

  49. Gaatje Niksaan-avatar

    Gaatje Niksaan


    When I call Sony support, they tell me my phone is out of warrenty. I only got 1 Android update, 3 years ago. But they do update this annoying app that I can't uninstall, which nags me to restart the phone every 7 days! I don't want support apps on an unsupported phone.

  50. Anonymous Anonymouse-avatar

    Anonymous Anonymouse


    Now with Android quatta (slang for chocolate) every time you open this app and Bluetooth it turns on your GPS and location whether you have permissions for it or not. And the permission to never reveal location is gone! This app will be deactivated

  51. Aa Hh-avatar

    Aa Hh


    Pushes ads as high priority notifications. Totally unacceptable. Will not buy a Sony phone again. (And they seem to be desperate to sell at the cost of their reputation.)

  52. A Google user-avatar

    A Google user


    It's a support app done right - very interactive, with tons of useful device information and tests, topped off with a beautiful design. Seriously, this app is a joy to use.

  53. Satyajit Das-avatar

    Satyajit Das


    What's the point of "updating" the support app, when you are not providing any software updates in last 3 years?? Just bizarre. The developer is not even responding to app reviews. That speaks volumes about Sony as a brand.

  54. Lisa Rider-avatar

    Lisa Rider


    Latest update for my Xperia 1 Since updating my music through headphones does not work properly. Was perfect till the update Plays for a few mins stops then when I press play it plays through the phone with headphones still attached? What is up. Please patch driving me mad self isolateting and need music

  55. Michiel de Bruijn-avatar

    Michiel de Bruijn


    Deceptive crapware. Just popped up an advertisement for Sony L4 speakers, and this cannot be disabled. The contempt by Sony for their customers is limitless - buyer beware!

  56. James Keenan, Jr-avatar

    James Keenan, Jr


    This app drains my battery and always turns itself on by itself even after I force close it when I turn my cell on. I'll have to force close it a minimum of 20 times a day!

  57. Phoenix Force-avatar

    Phoenix Force


    Can't we have an option/choice to have the old design back please? The new one looks horrible with dark themes it is way too much, too bright, sticks out, doesn't blend well at all.

  58. Alaa Buhussaien-avatar

    Alaa Buhussaien


    Hi, New feedbacks for the application : 1- Supporting under count badge for updates 2- Supporting dark / black theme / mode 3- Please add the Ram with the storage ( it was available, but removed. please bring it back ) 4. An option to copy the IMEI code. Thank you for this useful application.

  59. 10 Min Gaming-avatar

    10 Min Gaming


    fingerprint test is not even working in xperia Z5 premium even the finger print options is gone after Android 7.1 update " not just me the problem happened to a lot of the Z5 premium users i hope you can send this review to Sony its been one year and can't use it .

  60. Tricia Barr-avatar

    Tricia Barr


    Updated my phone last week phone is now dropping signal and internet steady constant restart and removing and Inserting sim card.. Anyone else have this problem.. If so what did they do????

  61. SHAMS SHAJIB-avatar



    Sony Xperia is mind blowing..because Sony operating system is very easy to use.and one of the most things the audio and video music quality is very good and very powerful... Also Sony camera is pretty nice. I love Sony... And spicaly thanks to the Sony company for their good quality product.

  62. polat Alemdar-avatar

    polat Alemdar


    Very Great and prfect update great great

  63. Vladimir Nikolov-avatar

    Vladimir Nikolov


    Support app and Xperia Assist app doesn't rotate when Auto-rotate option is enabled. All other Xperia apps rotate with no problems. I hope you are gonna fix this problem in some later update.

  64. John-avatar



    Doesn't really support. Email always told me to go to nearest sony repair shop to have my phone checked.

  65. Tony C-avatar

    Tony C


    My X-Performance stops getting any updates after October 2018 while other X -Performance contiues to get updates for another year. Contacted support and got no resolution. Screen has burnt-in within the first year. Will never buy a Sony phone again.

  66. Jop Zinkweg-avatar

    Jop Zinkweg


    Sends push ads for Sony products that cannot be turned off, at least I can't do so without first accepting a privacy policy.

  67. Chris Brown-avatar

    Chris Brown


    They've made more it difficult to search by price. They randomly include "featured" or "promoted" cars in the search results which makes a mockery of searching by price. MUPPETS.

  68. levent akaydin-avatar

    levent akaydin


    Sony Xperia technical support very poor. Because Sony has many software problems, earset connection, ear sensor doesn't work properly, etc, but Sony support very poor, they don't have any solutions. Basically they don't care for Sony customers.

  69. Jonathan Morley-avatar

    Jonathan Morley


    Using support notifications which can't be disabled to display advertising is bad Sony.

  70. aaron lim-avatar

    aaron lim


    it's a good app to test all the things on xperia phone. the latest media test seems to always fail on my xperia xz even though it should be all ok. something for the programmers to look into?

  71. DIBAKAR RAY-avatar



    Very useful service. Superior. Thanks.

  72. Rob JH-avatar

    Rob JH


    Can't uninstall this app, basically adware that sends notifications trying to make you buy stuff offers no support at all.

  73. Avantika Sharma-avatar

    Avantika Sharma


    Good but main thing is every application always restart automatically black sreen then unexpected appearance of option close or report issue but nothing happen please look into this matter a professional one cant able to use a good phone of sony performance is good but bugs or something issues in xperia xz premium cell phone

  74. Eugene Adams-avatar

    Eugene Adams


    Even though this app is sorted and works sony support suck. Is it so difficult to listen to your customers. We are the one's supporting you by buying your products. We are wanting for firmware /software updates.

  75. Keith Hayles-avatar

    Keith Hayles


    This is useless. Just used it to transfer stuff off my old phone and lost phone numbers, pictures and more. Fix it!!!

  76. Kris Faulkner-avatar

    Kris Faulkner


    Spam notifications that are unblockable. Cannot disable or uninstall.

  77. Martin Slater-avatar

    Martin Slater


    Google Play Store update bug Apps on the sd card will not update on my X Compact android 8 and others. Many people have reported this bug but it has not been addressed.

  78. Cornelius cenac-avatar

    Cornelius cenac


    App is fine but my phone is not. I have a xz1 with touch issues. It works for the test and it dont work properly in the phone ui. This is very frustrating, please I need a fix sony send an update.

  79. Robert Mc Auley-avatar

    Robert Mc Auley


    Have a Sony Xperia XA2 ULTRA.. Can not Fault it at all. Great Phone And The Camera is the Best I have had So Far in any Smart Phone.. "OVER ALL BRILLIANT PHONE". My Next Phone will be a Sony..

  80. QUINCY LASSITER-avatar



    I like what you did to the battery section in this update, now i can see my actual apps usage without needing to download an extra app to do that, now this app isn't useless anymore, keep doing things like that πŸ‘

  81. Vivian W-avatar

    Vivian W


    Cannot ppen photo album and camera after update. How can this be fixed?

  82. Peter Ellard-avatar

    Peter Ellard


    This app was great up to three months ago. Now there are no competitions? Why is that?

  83. Jan Harris-avatar

    Jan Harris


    I don't see the spot where you can self troubleshoot on cellphone within this app. Can you direct me to it plz? I have a Sony Xperia 2 cellphone. Also, my wifi is not working properly that anywhere I go it's crappy. We need more towers here where I live.

  84. adam mathisson-avatar

    adam mathisson


    Started sending advertisements and isn't honoring notifications channels.

  85. charlie george-avatar

    charlie george


    new update seems cunning! you now need to allow Sony to collect data to view available updates? not fair Sony especially as that wasn't made clear in update details!

  86. Vijay Kumar-avatar

    Vijay Kumar


    Latest update broke support icon in the settings menu. Now it just shows a square box. Please fix it.

  87. David Barnwell-avatar

    David Barnwell


    How many more times will it say update the app I have done it 3 times still says update every time I switch on the device this is driving me mad I have updated on my WiFi please tell me what to do how long it carry showing on the phone

  88. Tom Evans-avatar

    Tom Evans


    Push adverts, basically. Not a support app.

  89. gavin ferries-avatar

    gavin ferries


    Entirely pointless app that can't be deleted from the phone. Takes up unnecessary space.

  90. Hussney Ara Ranu-avatar

    Hussney Ara Ranu


    This app is very useful.... But if it add more information like xperia charging and low light camera etc... Help us very much

  91. Himanshu Chaudhary-avatar

    Himanshu Chaudhary


    sony support team, Its hard to understand that why aren't you updating the mobile phone. I have sony xperia m4 aqua dual still using android version 6 marshmallow. Why aren't you give timely upadate?

  92. Tai Terrance-avatar

    Tai Terrance


    I hope Sony will add view battery capacity feature on next update,I need this feature to more understand my battery health.Thanks!

  93. Tony Mapp-avatar

    Tony Mapp


    I have not been able to run this app on my phone, I continually get the message that the app has stopped. Waste of time.

  94. Numair Adil-avatar

    Numair Adil


    Useless support forum, actually it deserves the name "Unsupport" practically .. I posted several issue regarding my device there within 3-4 months but even a single reply by sony or other users is a dream of mine.. Don't know when its become true.. πŸ™„

  95. Pourya Pourbagheri-avatar

    Pourya Pourbagheri


    Why did you change the design?? I liked previous one more Edit: well these new boxes look ugly, it was smoother in last version and it was more fit to the rest of the design

  96. JTJY-avatar



    Works very well. Now I don't need to download third party apps to test my device.

  97. Peter Rayner-avatar

    Peter Rayner


    Don't wk/connect. Uninstalled it.

  98. Saman Kahangi-avatar

    Saman Kahangi


    Hello πŸ‘‹ You're great, but my server and the application's downloads has many many problems

  99. Anish A-avatar

    Anish A


    Excellent support app from Sony!! Wish Sony developers will keep developing apps like this in future too!!

  100. Emu M-avatar

    Emu M


    Excellent for self diagnostic procedures and plenty of information about the software and app issues etc

  101. Shah Rez-avatar

    Shah Rez


    Why sony don't want to fix touch screen problems? And there is no app or setting for touch screen enhancements My Xperia Xa1 touch screen don't have any response at one cm of each side.

  102. Eamonn Slattery-avatar

    Eamonn Slattery


    It comes preinstalled on the Xperia 1 but isn't compatible?? I hope this will be fixed soon.

  103. Jaimin Trivedi-avatar

    Jaimin Trivedi


    Very poor UI. And also misleading the developer team by sending wrong bug reports

  104. Don Ovan-avatar

    Don Ovan


    No security updates for my phone since September 2017. And bootloader unlock is not possible.

  105. rosamund parker-avatar

    rosamund parker


    Yestedy I updated Xperia but I'm till getting reminders to update! So annoying.

  106. Blaze Pazkal-avatar

    Blaze Pazkal


    You can check if your Sony smartphone has issues thanks to its Xperia Tests feature

  107. Sourav Das-avatar

    Sourav Das


    some apps/features is not put on sony xperia xa1 plus. like smart connected, Walkman visualizar, Γ‘lbum senseme slideshow..

  108. A Google user-avatar

    A Google user


    Don't update any app from Sony communication, it will make your phone slow.

  109. Joy Roy-avatar

    Joy Roy


    Phone model sony xperia z3+.. Incoming call ringtone not increasing.. Please fix it..

  110. Bambaras Ni-avatar

    Bambaras Ni


    what happen? my xperia z4 alaways pop out "system ui stop" i really disappointed and until now thers no update to fix it

  111. Brett Pennington-avatar

    Brett Pennington


    Didn't want, didn't download, can't disable constantly requests updates. Just bloatware

  112. sandip bejh-avatar

    sandip bejh


    Best app.. Its so simple...

  113. Gan Kh-avatar

    Gan Kh


    sony xperia utra camera back not available restart or try again ??

  114. Bibi de Boer-avatar

    Bibi de Boer


    Support app just sent a push notification with an add for a new Sony phone

  115. Maikeru Dabittsu-avatar

    Maikeru Dabittsu


    Easy to use and smooth and responsive

  116. Mala Kas-avatar

    Mala Kas


    Great service , this guys are taking the job to the next level , best thing after sony PlayStation

  117. oliver II Paredes-avatar

    oliver II Paredes


    Who needs this? I dont think many use this so please remove this and stop updating. Post your tips on your website.

  118. Jonathan Lee-avatar

    Jonathan Lee


    Over the years, my respect for and loyalty to Sony has grown from my experience of their commitment to their customers. Sony has demonstrated to me, a commitment to maximise the use and enjoyment their customers gain from their products. This extends across their product range from Bravia 4K Android Televisions, to amazing technical advances in their Audio System platforms and now the superb new Xperia Smartphones. The Xperia Support App is the most effective self-diagnostic app I've used.

  119. Harry Rajak-avatar

    Harry Rajak


    Trying to find out how to change back from safe mode. Please tell me what to do

  120. tomtalk24-avatar



    Advert pusher for Sony products disguised as a Support app. Can't uninstall on a device I brought and own?

  121. Mark Smith-avatar

    Mark Smith


    Bluetooth and wireless keep dropping out

  122. Maurice Bant-avatar

    Maurice Bant


    Where is the Sony Xperia Home app? I did a reset on my Xperia XZ2 and now the Xperia Home app is nowhere to be found? WHERE IS IT?

  123. WhiteDire_-Wolf gaming-avatar

    WhiteDire_-Wolf gaming


    I send feed back but do not get any replies. after the recent update, my screen will no longer switch off when I close my phone case πŸ˜”

  124. Scout Deals-avatar

    Scout Deals


    Ok, but very basic

  125. Abhishek singh-avatar

    Abhishek singh


    Very good update sony Awesome

  126. John Raven-avatar

    John Raven


    Not a good enough search engine, extremely poor customer support service, good when they work throw them away when they don't because sony WILL NOT HELP YOU!

  127. A Google user-avatar

    A Google user


    junkware. forced app. no way to disable or uninstall.

  128. A Google user-avatar

    A Google user


    what does this do, besides tracking your every move?

  129. Irfan Efendi-avatar

    Irfan Efendi


    Some function unable to be used on old device

  130. Pizzy P-avatar

    Pizzy P


    Can not be uninstalled. Why is that sony

  131. Teresa Arlett-avatar

    Teresa Arlett


    New phone need to disable predictive text not explained

  132. Mohammed Hossain-avatar

    Mohammed Hossain


    On the other device couldn't load same apps

  133. Tom G-avatar

    Tom G


    Bloatware which offers no benefit over androids core features, and you can't remove it.

  134. Chris Warrick-avatar

    Chris Warrick


    I don't want advertisements for new phones in notifications from a support app.

  135. Jeremy Dobson-avatar

    Jeremy Dobson


    Great support for xperia. It also makes steak.

  136. Amitesh Chandra Roy-avatar

    Amitesh Chandra Roy


    Amazing update response.

  137. Kanwar Singh-avatar

    Kanwar Singh


    Not working presently kindly rectify

  138. Jacek Kozak-avatar

    Jacek Kozak


    Useless bloatware I never used and cannot uninstall.

  139. Christina Briscoe-avatar

    Christina Briscoe


    My account with EE on my Sony Xperia L3 is excellent value on a monthly contract. Thank you .

  140. Husam Ahmad Dwaikat-avatar

    Husam Ahmad Dwaikat


    Amazing and fantastic application it is the best

  141. Remco Kapinga-avatar

    Remco Kapinga


    unwanted unremovable bloatware from sony (yet again)

  142. A Google user-avatar

    A Google user


    Cool 😎 😎 guidance to solve mobile problems

  143. Junaid jones-avatar

    Junaid jones


    Very Useful and easy to use

  144. Nilo Lendio-avatar

    Nilo Lendio


    Very low processing of imo and typing

  145. A Google user-avatar

    A Google user


    Informative every thing you need to know about your xperia can be found at this app

  146. Scot Lennon-avatar

    Scot Lennon


    Bloatware in it's purest form. Provides no benefit whatsoever.

  147. Michael Howe-avatar

    Michael Howe


    Very easy and quick to use.

  148. Vincent Vega-avatar

    Vincent Vega


    Great support when you need it... Very reassuring

  149. Thu Nguyen-avatar

    Thu Nguyen


    Too slow, consumes too much RAM

  150. Jack-avatar



    not related to this app but can you please make pressing the camera button take screenshots ? it's much easier that way. thanks