Support for Xperia from Sony Mobile APK

Version 4.7.4 -
Last updated: 2020-04-06

Device-specific support for your Xperia from Sony

APP Information

Download Version 4.7.4 (40704)
Apk Size18.51 MB
App DeveloperSony Mobile Communications
Malware CheckTRUSTED
Install on Android6.0 and up

Download Support for Xperia from Sony Mobile 4.7.4 APK

App Description

Support for Xperia from Sony Mobile is sonymobile,support,productivity, content rating is Everyone (PEGI-3). This app is rated 4 by 5 users who are using this app. To know more about the company/developer, visit Sony Mobile Communications website who developed it. apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 4.7.4 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 130141+ times on store. You can also download APK and run it with the popular Android Emulators.

The Support application from Sony Mobile provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities. 

* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor. 

* You can get quick information about your device: software version, memory capacity, application issues and more. 

* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.

This application uses analytics software to collect and aggregate statistics to help us improve this app and our services. None of this data can be used to identify you.

App ChangeLog

  • Improved stability and performance
  • Smaller design improvements

App Screens

Support for Xperia from Sony Mobile App Screen 1Support for Xperia from Sony Mobile App Screen 2Support for Xperia from Sony Mobile App Screen 3Support for Xperia from Sony Mobile App Screen 4Support for Xperia from Sony Mobile App Screen 5


requires following permissions on your android device.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

control flashlight
Allows the app to control the flashlight.

Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

interact across users
Allows the app to perform actions across different users on the device. Malicious apps may use this to violate the protection between users.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

manage users
Allows apps to manage users on the device, including query, creation and deletion.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

modify phone state
Allows the app to control the phone features of the device. An app with this permission can switch networks, turn the phone radio on and off and the like without ever notifying you.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

read sync settings
Allows the app to read the sync settings for an account. For example, this can determine whether the People app is synced with an account.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

use accounts on the device
Allows the app to request authentication tokens.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Cait-avatar

    I've had my Xperia10 for less than a year. Ever since the update - I AM ALSO - unable to hear any audio when aux/headphones are plugged in, BT works. On 3/22/20 another customer did document/stress her concerns for this identical issue. Isn't Sony world-renowned for their sound? Evidently not sound advice; Clearly by the company's 0 responses to customers: product complaints, new glitches, or their satisfaction. Grievances calculated = 1 star IN HOPES MY COMPLAINT WON'T FALL ON DEAF EARS

  2. Glyn-avatar

    The mobile is Great. What i don't like is the adaptive brightness setting. It kept changing making the screen to dark when i was trying trying to look at something even when it was dark in the room. I switched it off as it was all wrong light when it was supposed to be dark and dark when i wanted it light. I now have my screen brightness set at 50% which is perfect.

  3. Lisa Rider-avatar

    Latest update for my Xperia 1 Since updating my music through headphones does not work properly. Was perfect till the update Plays for a few mins stops then when I press play it plays through the phone with headphones still attached? What is up. Please patch driving me mad self isolateting and need music

  4. Simon McGuinness-avatar

    Simon McGuinness


    Sony updates don't work, period. Phone is continuously prompting to download updates and restart phone, all to no effect. 6 attempted updates in the last 24hrs have all failed, still the notifications keep coming. Not a good introduction to an expensive new phone: Very poor user experience. Tempted to return to my old phone which actually works.

  5. SHAMS SHAJIB-avatar

    Sony Xperia is mind blowing..because Sony operating system is very easy to use.and one of the most things the audio and video music quality is very good and very powerful... Also Sony camera is pretty nice. I love Sony... And spicaly thanks to the Sony company for their good quality product.

  6. Andrew Adkins-avatar

    Phone is rubbish, can't answer phone calls without unlocking and by the time I have done that the caller hangs up.

  7. D LS-avatar

    Sony Xperia support is TERRIBLE. The Xperia and Xperia compact did download updates from Google play store to apps stored on phones SD card. Google play did an update about a year ago and updates of apps on SD card no longer works. Apparently Sony has not done an update to their software to be comparable to Google's update. There are hundreds of complaints about this on blogs - including a Sony blog, but Sony is ignoring. I've called and emailed Sony several times they no longer respond.

  8. Vladimir Nikolov-avatar

    Vladimir Nikolov


    Support app and Xperia Assist app doesn't rotate when Auto-rotate option is enabled. All other Xperia apps rotate with no problems. I hope you are gonna fix this problem in some later update.

  9. Final HIT-avatar

    Love my Xperia 1. Sry I forgotten to leave a ty for support. (Squeeze in a rooted option =). Would love a choice of operating system after all it is a personal device. Or unlock sim option. Pain in the rear. Cancelled service while back. was wasting 70-80$ a month for poor signal. I ask cause certain apps are very invasive 100%. Redirecting between 4 supporting each other really difficult to navigate the internet when 1 source pops up constantly cause of it. Regardless of search engine.

  10. Lester Grantham-avatar

    Lester Grantham


    Hi, I love Sony and have for most of my life. I have 1 problem though. The pie upgrade to Android has disabled the volume up button on my Sony Xperia XZ Premium as it has hundreds of thousands of not millions of other users. This issue needs to be resolved by Sony asap please. Brilliant phone till now.

  11. Keith Hayles-avatar

    This is useless. Just used it to transfer stuff off my old phone and lost phone numbers, pictures and more. Fix it!!!

  12. Emma Palmer-avatar

    This update has messed up my morning alarms, going off at random times and still going off after I have dismissed them. Also my battery is now awful. I brought this phone a few months ago because it had a good battery life, now I cant get even 12 hours. Please fix this

  13. Anonymous Anonymouse-avatar

    Anonymous Anonymouse


    Now with Android quatta (slang for chocolate) every time you open this app and Bluetooth it turns on your GPS and location whether you have permissions for it or not. And the permission to never reveal location is gone! This app will be deactivated

  14. Joy Roy-avatar

    Phone model sony xperia z3+.. Incoming call ringtone not increasing.. Please fix it..

  15. emster lin-avatar

    Cannot ppen photo album and camera after update. How can this be fixed?

  16. Mala Kas-avatar

    Great service , this guys are taking the job to the next level , best thing after sony PlayStation

  17. Jonathan Lee-avatar

    Over the years, my respect for and loyalty to Sony has grown from my experience of their commitment to their customers. Sony has demonstrated to me, a commitment to maximise the use and enjoyment their customers gain from their products. This extends across their product range from Bravia 4K Android Televisions, to amazing technical advances in their Audio System platforms and now the superb new Xperia Smartphones. The Xperia Support App is the most effective self-diagnostic app I've used.

  18. Saman Kahangi-avatar

    Hello ๐Ÿ‘‹ You're great, but my server and the application's downloads has many many problems

  19. Gan Kh-avatar

    sony xperia utra camera back not available restart or try again ??

  20. Anish A-avatar

    Excellent support app from Sony!! Wish Sony developers will keep developing apps like this in future too!!

  21. WhiteDire_-Wolf gaming-avatar

    WhiteDire_-Wolf gaming


    I send feed back but do not get any replies. after the recent update, my screen will no longer switch off when I close my phone case ๐Ÿ˜”

  22. Don Ovan-avatar

    No security updates for my phone since September 2017. And bootloader unlock is not possible.

  23. rosamund parker-avatar

    rosamund parker


    Yestedy I updated Xperia but I'm till getting reminders to update! So annoying.

  24. John Raven-avatar

    Not a good enough search engine, extremely poor customer support service, good when they work throw them away when they don't because sony WILL NOT HELP YOU!

  25. Junaid jones-avatar

    Very Useful and easy to use

  26. Vincent Vega-avatar

    Great support when you need it... Very reassuring

  27. Michael Howe-avatar

    Very easy and quick to use.

  28. E B-avatar

    Will not download at all. But I don't suppose Sony will do anything.

  29. Khululekani Mabaso-avatar

    Khululekani Mabaso


    Easy and helpful guide

  30. Denise Halbert-avatar

    Can't find ways to connect phone

  31. carl bradbury-avatar

    Great for getting help with Xperia smartphones

  32. Ho Y. Nam-avatar

    Simple and easy to use

  33. Constance Chan-avatar

    Hi! My xperia z1 has trouble on internet setting.When traveling to mainland china, I inserted a roaming card but it remains showed no internet. However, when I use the same roaming card on samsung phone, it automatically loaded the setting and worked ! Also, when I tried to connect my phone to a new ip camera through wifi, it kept saying" cannot detect the camera". I have another xperia z1 phone but still have the same problem. Finally I need to use samsung phone to connect and open the app.

  34. Myroslava Luzina-avatar

    Myroslava Luzina


    Update: The issue has disappeared. I left it in "Available updates", now I looked inside the Play Store again, and it has moved to "Recently updated", all by itself. I did have enough available memory before. Seems to have been a glitch in the Play Store. [Earlier version of review:] This app is in a loop of constantly showing up in "Updates available". I press update, it downloads, installs, slides down into "Recently Updated"; 5 seconds later, it's back in available updates.

  35. T W-avatar

    Can't disable notifications. One popped up saying the handset should be restarted every 7 days. In all honesty Sony: If you fear memory leaks in the versions of Android you ship, I'd say that's something which _you_ need to do something about. Because warning me that I need to do something arbitrary due to poor quality soft or hardware, simply indicates to me I should buy from elsewhere in the future. I expect 100% uptime from a Linux based handset. And so should everybody else.

  36. Robert Mc Auley-avatar

    Robert Mc Auley


    Have a Sony Xperia XA2 ULTRA.. Can not Fault it at all. Great Phone And The Camera is the Best I have had So Far in any Smart Phone.. "OVER ALL BRILLIANT PHONE". My Next Phone will be a Sony..

  37. Gert Benade-avatar

    Excellent app!! Sony has FINALLY managed to get an Android system that has a decent uptime with NO issues whatsoever . Same for this app. Neatly combines all the features that are already available in the menu. Also excellent for checking earwax levels during a full moon. So why can't I fully uninstall this unnecessary bloatware from my Android ?

  38. Stuart Brown-avatar

    You've improved the user interface and its automatic capabilities, though with an older device, like this, its reliant on google play services to get updates. Why you didn't make your 4K UHD device in 6.3", I will never know, it would have been a cheaper price and better at playing media.

  39. peter munro-avatar

    Awful. The latest update meant that my headphones were no longer recognised, and my phone randomly opens up odd screens while I'm on calls, or just shuts the call down. I've only had Sony Xperia phones for the last 6 years but will be buying a different brand next time sadly.

  40. Maphoma Mofolo-avatar

    My Xperia is fine except for minor advanced improvements in IT technology which most elderlies are not exposed . I have problems with photos and contacts regularly deleted from my contact & photos. Unknown contacts get enlisted in my Facebook mesdenger accounts hard to delete . A lengthy process to delete yet they still remain and more added . Interfering with my leisure time .

  41. Atesua Pharaoh-avatar

    My screen is moving without touching it, it's often move upwards & downwards while I'm reading its very irritating even some programs like sky walk, star chart ect. Moves left right while it's gauge to specific star or planet This is problem from Sony software kindly fix this quickly to allow me use my phone please

  42. A Google user-avatar

    It's a support app done right - very interactive, with tons of useful device information and tests, topped off with a beautiful design. Seriously, this app is a joy to use.

  43. Gaatje Niksaan-avatar

    When I call Sony support, they tell me my phone is out of warrenty. I only got 1 Android update, 3 years ago. But they do update this annoying app that I can't uninstall, which nags me to restart the phone every 7 days! I don't want support apps on an unsupported phone.

  44. David Barnwell-avatar

    How many more times will it say update the app I have done it 3 times still says update every time I switch on the device this is driving me mad I have updated on my WiFi please tell me what to do how long it carry showing on the phone

  45. Phoenix Force-avatar

    Can't we have an option/choice to have the old design back please? The new one looks horrible with dark themes it is way too much, too bright, sticks out, doesn't blend well at all.

  46. Sam Monther-avatar

    fingerprint test is not even working in xperia Z5 premium even the finger print options is gone after Android 7.1 update " not just me the problem happened to a lot of the Z5 premium users i hope you can send this review to Sony its been one year and can't use it .

  47. Brett Pennington-avatar

    Brett Pennington


    Didn't want, didn't download, can't disable constantly requests updates. Just bloatware

  48. Satyajit Das-avatar

    What's the point of "updating" the support app, when you are not providing any software updates in last 3 years?? Just bizarre. The developer is not even responding to app reviews. That speaks volumes about Sony as a brand.

  49. Joseph Ferguson-avatar

    Joseph Ferguson


    Brilliant App thank you so much โค it

  50. Tony Mapp-avatar

    I have not been able to run this app on my phone, I continually get the message that the app has stopped. Waste of time.

  51. Avantika Sharma-avatar

    Avantika Sharma


    Good but main thing is every application always restart automatically black sreen then unexpected appearance of option close or report issue but nothing happen please look into this matter a professional one cant able to use a good phone of sony performance is good but bugs or something issues in xperia xz premium cell phone

  52. aaron lim-avatar

    it's a good app to test all the things on xperia phone. the latest media test seems to always fail on my xperia xz even though it should be all ok. something for the programmers to look into?

  53. James Keenan, Jr-avatar

    James Keenan, Jr


    This app drains my battery and always turns itself on by itself even after I force close it when I turn my cell on. I'll have to force close it a minimum of 20 times a day!

  54. Alaa Buhussaien-avatar

    Alaa Buhussaien


    Hi, New feedbacks for the application : 1- Supporting under count badge for updates 2- Supporting dark / black theme / mode 3- Please add the Ram with the storage ( it was available, but removed. please bring it back ) 4. An option to copy the IMEI code. Thank you for this useful application.

  55. Eugene Adams-avatar

    Even though this app is sorted and works sony support suck. Is it so difficult to listen to your customers. We are the one's supporting you by buying your products. We are wanting for firmware /software updates.

  56. Tricia Barr-avatar

    Updated my phone last week phone is now dropping signal and internet steady constant restart and removing and Inserting sim card.. Anyone else have this problem.. If so what did they do????

  57. Tony C-avatar

    My X-Performance stops getting any updates after October 2018 while other X -Performance contiues to get updates for another year. Contacted support and got no resolution. Screen has burnt-in within the first year. Will never buy a Sony phone again.

  58. JTJY-avatar

    Works very well. Now I don't need to download third party apps to test my device.

  59. Chris Brown-avatar

    They've made more it difficult to search by price. They randomly include "featured" or "promoted" cars in the search results which makes a mockery of searching by price. MUPPETS.

  60. levent akaydin-avatar

    Sony Xperia technical support very poor. Because Sony has many software problems, earset connection, ear sensor doesn't work properly, etc, but Sony support very poor, they don't have any solutions. Basically they don't care for Sony customers.

  61. Xavier Suarez-avatar

    Wish the bugs would be explained

  62. Collen Rati Mkhonto-avatar

    Collen Rati Mkhonto


    Great news and things happen.

  63. QUINCY LASSITER-avatar



    I like what you did to the battery section in this update, now i can see my actual apps usage without needing to download an extra app to do that, now this app isn't useless anymore, keep doing things like that ๐Ÿ‘

  64. Cornelius cenac-avatar

    Cornelius cenac


    App is fine but my phone is not. I have a xz1 with touch issues. It works for the test and it dont work properly in the phone ui. This is very frustrating, please I need a fix sony send an update.

  65. Martin Slater-avatar

    Google Play Store update bug Apps on the sd card will not update on my X Compact android 8 and others. Many people have reported this bug but it has not been addressed.

  66. Peter Ellard-avatar

    This app was great up to three months ago. Now there are no competitions? Why is that?

  67. Jan Harris-avatar

    I don't see the spot where you can self troubleshoot on cellphone within this app. Can you direct me to it plz? I have a Sony Xperia 2 cellphone. Also, my wifi is not working properly that anywhere I go it's crappy. We need more towers here where I live.

  68. charlie george-avatar

    new update seems cunning! you now need to allow Sony to collect data to view available updates? not fair Sony especially as that wasn't made clear in update details!

  69. Vijay Kumar-avatar

    Latest update broke support icon in the settings menu. Now it just shows a square box. Please fix it.

  70. Julia Johnson-avatar

    I can't block private numbers on L2 WHY is that?

  71. Hussney Ara Ranu-avatar

    Hussney Ara Ranu


    This app is very useful.... But if it add more information like xperia charging and low light camera etc... Help us very much

  72. Numair Adil-avatar

    Useless support forum, actually it deserves the name "Unsupport" practically .. I posted several issue regarding my device there within 3-4 months but even a single reply by sony or other users is a dream of mine.. Don't know when its become true.. ๐Ÿ™„

  73. Levirries-avatar

    Give the chaps who programmed this a raise. This is very useful; it eliminates the need for many other third party apps. I only wish the battery care was manually adjustable because I have an erratic sleeping schedule.

  74. Himanshu Chaudhary-avatar

    Himanshu Chaudhary


    sony support team, Its hard to understand that why aren't you updating the mobile phone. I have sony xperia m4 aqua dual still using android version 6 marshmallow. Why aren't you give timely upadate?

  75. Terrance Tai-avatar

    I hope Sony will add view battery capacity feature on next update,I need this feature to more understand my battery health.Thanks!

  76. Emu M-avatar

    Excellent for self diagnostic procedures and plenty of information about the software and app issues etc

  77. Pourya Pourbagheri-avatar

    Pourya Pourbagheri


    Why did you change the design?? I liked previous one more Edit: well these new boxes look ugly, it was smoother in last version and it was more fit to the rest of the design

  78. Eamonn Slattery-avatar

    Eamonn Slattery


    It comes preinstalled on the Xperia 1 but isn't compatible?? I hope this will be fixed soon.

  79. Jaimin Trivedi-avatar

    Very poor UI. And also misleading the developer team by sending wrong bug reports

  80. Shah Rez-avatar

    Why sony don't want to fix touch screen problems? And there is no app or setting for touch screen enhancements My Xperia Xa1 touch screen don't have any response at one cm of each side.

  81. Pizzy P-avatar

    Can not be uninstalled. Why is that sony

  82. A Google user-avatar

    Don't update any app from Sony communication, it will make your phone slow.

  83. Bambaras Ni-avatar

    what happen? my xperia z4 alaways pop out "system ui stop" i really disappointed and until now thers no update to fix it

  84. Mohammed Hossain-avatar

    Mohammed Hossain


    On the other device couldn't load same apps

  85. Johnny Blaise-avatar

    You can check if your Sony smartphone has issues thanks to its Xperia Tests feature

  86. Sourav Das-avatar

    some apps/features is not put on sony xperia xa1 plus. like smart connected, Walkman visualizar, รกlbum senseme slideshow..

  87. oliver II Paredes-avatar

    oliver II Paredes


    Who needs this? I dont think many use this so please remove this and stop updating. Post your tips on your website.

  88. Maikeru Dabittsu-avatar

    Maikeru Dabittsu


    Easy to use and smooth and responsive

  89. malcolm wilkes-avatar

    Can't find text messages

  90. Mark Smith-avatar

    Bluetooth and wireless keep dropping out

  91. Maurice Bant-avatar

    Where is the Sony Xperia Home app? I did a reset on my Xperia XZ2 and now the Xperia Home app is nowhere to be found? WHERE IS IT?

  92. A Google user-avatar

    junkware. forced app. no way to disable or uninstall.

  93. A Google user-avatar

    what does this do, besides tracking your every move?

  94. Irfan Efendi-avatar

    Some function unable to be used on old device

  95. Tarni kumar-avatar

    Very good apps super

  96. Tom G-avatar

    Bloatware which offers no benefit over androids core features, and you can't remove it.

  97. Teresa Arlett-avatar

    New phone need to disable predictive text not explained

  98. Jeremy Dobson-avatar

    Great support for xperia. It also makes steak.

  99. Jacek Kozak-avatar

    Useless bloatware I never used and cannot uninstall.

  100. Mohammadreza Fayaz-avatar

    Mohammadreza Fayaz


    Great best app for smartphone