Smart Tutor for SAMSUNG Mobile APK

Version 1.5 (build 246) - com.rsupport.rs.activity.rsupport.aas2
Last updated: 2020-01-18 04:46:37
rsupport,activity,aas2,tools,smart,tutor

Smart Tutor for SAMSUNG Mobile.

APP Information

Download Version 1.5 (build 246) (246)
Apk Size9.83 MB
App DeveloperSamsung Electronics Co.,Ltd..
Malware CheckTRUSTED
Install on Android4.0.x and up
App Packagecom.rsupport.rs.activity.rsupport.aas2.apk
MD54745438f35f11df06d45d8535f51e5b2
Rate4.13
Website http://www.samsung.com

Download Smart Tutor for SAMSUNG Mobile 1.5 (build 246) APK

App Description

Smart Tutor for SAMSUNG Mobile is rsupport,activity,aas2,tools,smart,tutor, content rating is Everyone (PEGI-3). This app is rated 4.13 by 15 users who are using this app. To know more about the company/developer, visit Samsung Electronics Co.,Ltd.. website who developed it. com.rsupport.rs.activity.rsupport.aas2.apk apps can be downloaded and installed on Android 4.0.x and higher Android devices. The Latest Version of 1.5 (build 246) Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Smart Tutor for SAMSUNG Mobile APK Mirror. This app APK has been downloaded 1518767+ times on store. You can also download com.rsupport.rs.activity.rsupport.aas2 APK and run it with the popular Android Emulators.

Description

Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice. 

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

Benefit
• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert 
from accessing applications with customer's private information such as Gallery, Message, 
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with 
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support
 

App ChangeLog

App Screens

Smart Tutor for SAMSUNG Mobile Screenshot 1Smart Tutor for SAMSUNG Mobile Screenshot 2Smart Tutor for SAMSUNG Mobile Screenshot 3Smart Tutor for SAMSUNG Mobile Screenshot 4

Reviews From google play store

From the very first the app asks to get access to your photos, files and media. So to troubleshoot your device they need only device information, but they are using that tou usually don't read agreements and just click "agree". Samsung should be more respectful about your personal information. Couldn't use Samsung support because of this app wants access to all your data.


The app works well. Unfortunately the samsung tech didn't do anything constructive with it. Nothing changed... and the tech just left me hanging high and dry.


App allowed tech support to successfully fix problem with smart lock that appeared after recent phone update.


Very pleased with helpful assistance and outcome for dealing with my What's App.Recommend.


It worked to clean-up my Samsung Galaxy 7, with the help of a Samsung tech.


Tried to use this service twice, both times the person barely did anything and had next to no communication. Wasted an hour and got 0 support.


This is the worst mobile phone I have ever used. Constantly goes to voice mail and phone doesnt even ring. Once it completely erased my contacts and it took me alot of trouble to duplicate. Im saving for another I phone.


I am having a problem with my phone and tech support needs this app to troubleshoot. I have installed/uninstalled 5x and the app won't open. It just closes or force stops after installation-would give 0 stars if I could.


They have solved every one of my phone malfunctions for the last 2 years. They always had the right info that was needed. Very satisfied! Highly recommend.


one day i was having a problem with my phone and didnt know how to fix it so i tried to use the samsung smart tutor and nothing worked. the first time i had a problem with the photos on my phone i contacted smart tutor and they actually helped with the issue i was having. i dont think i had to do anything. all they did was fix the problem and told me that if i ever needed help again to just open the app. everytime i open the app all i get is an automated voice giving me options but no help


Allowed Samsung rep to troubleshoot my phone while I was on it talking with T-Mobile. Worked fantastically.


Worst app, no use, automatically closing everytime


Awesome!, very professional. Loved the help remotely from Samsung!


Very good app for problems solving. Everybody should use samsung.


It keeps on stopping/lagging even after updating, uninstalling, and reinstalling it.


Has not worked since instal, even after uninstalling and reinstalling. disappointing.


excellent receiving excellent respect excellent speed working excellent problem finding excellent problem solving super....!


Awesome way to take control of the situation and fix the problem fast. I love it !


Yet another SURPRISE from SAMSUNG ! every time I fool w\this ~ my fone...I discover\luck into things I had NO CLUE 2... I'm definitely not any type of Xpert \Fone Guru, but I'm beginning to 'see' why so many users, declare Samsung; headz above the rest !!!


It told me nothing. I wanted to get my apps on home screen back, they disappeared.


Why can't I make a call to the tech experts? I mean I don't see any options to call in this app. Please help


great customer service, fast and accurate help all the time. Kudos Samsung!


Can't get the app to open so I guess that makes solving my problem extra difficult.


worthless just like the three people i spoke to about my problem blame it on the does developer that takes months to fix the problem and then they don't fix it at all anyways. Time to look into switching brands of phones. i have 6 Samsung. i will never buy another one


It's really a great app to remotely access your device BUT IT ALL DEPENDS WHO YOU GET! I ON November 2, at 12 01 am in the morning, wasted so much time because a tech support person didn't know what he was doing as well as the night before. They can be great but it depends on who answers. If you feel that person will be significantly better than what you expect, than ask to remote into your phone, otherwise a BIG WASTE OF TIME AS TWO NIGHTS IN A ROW THEY JAMMED ME UP! DATES RECORDINGS ALL GONE


Yet to put down review . Installing. But i had 2 or 3 samsung galaxies use this app when all of them failed to function. The first one was J5 2016. Perhaps, this app came about awhile later after this galaxy J5 version. So, when this mobile J5 acted out, i called the Samsung Customer Care line (something like that) i found somewhere from the phone. I was instructed to install this app. Then for 1st time ever, i experienced online functionality etc of internet universe and reality. Superb.


This app is great for when you face issues and need help from customer support. It asks for permissions and stuff before letting whoever you speak to control and see what's happening or what's on your screen so it's perfect. I strongly recommend to download this 👍🏻


Fantastic, fixed major problem !


The app works fine. People who work for Samsung today had me install some master cleaner program to "fix" my phone not allowing you to check for a system update while on a phone call. Further, my issue was actually that their software updates now take over the entire screen and tell you that in order to continue using the phone, you have to install now or later for updates. Their fix? It's their policy to force users to update. That or drive 45min-1hr to Samsung store to have them block notif.


For the past 2 days, our net was slow; hence, could not download, smart tutor. Today, I have downloaded and start working; Thanks and for the Samsung support team, especially Ms.Neelam and other two persons, spoken, to us, was brilliantly gave valuable support sessions. I really thank, Samsung customer care team, for taking care of all of it's, customers. Kudos! Samsung.... Keep it up, your brilliant work.


This app is malware and cannot be uninstalled. You agree to let someone troubleshoot your device whom you don't even know, with the belief the technician is an Official Samsung representative, yet not verified, causing an interception of personal content stored on your device and now you can't get rid of it. I am waiting for a response from the devil/developers.


it's an excellent tool for support assistance.


This app is great I was having problems with my pictures when moving files to other folders I called samsung support and they informed me to download this app they were able to completely take control of the phone ( with permission first) which made everything so much easier not only because I had no idea what to look for but also because being so frustrated with everything I'm not sure if I would of been able to stay on the phone with a automated system or having to go into everything myself and explain it to the tech so it was a wonderful experience using this app and I highly recommend it to anyone . I'm not sure if my problem has been fixed yet but I was informed if it wasnt there are other options so samsung can restore everything. Great job samsung keep up the good work!


Just stops and says "Smart Tutor Keeps Stopping". Uninstalled it twice and it took 15 minutes (so far) to uninstall the 2nd time. It's still uninstalling as I'm writing this. And I just need this to fix ANOTHER Samsung product...absolute nightmare software team over there apparently!


That was not cool, one would think it should look exactly as pictured as below. Mine didn't, and ACCESS was a little bit scary. If you are being accessed by what you hope is a Samsung tech, one should be allowed to keep a copy of the conversations. Why didn't any other tech bring this app up ever, after complaining for over a year of being hacked or spoofed or compromised. Now, the person is still connected and the program crashed. It just DIED on me the INFO they saw I just wanted to know if I was hacked. I still know something isn't right but till I figure out myself it will never be fixed. I cannot be hacking myself and be on 3 devices with one in another country same IMEI they spoof my phone to make it look like it's me And it's not. I'LL WAKE UP AND The phone is NOW AI (Artificial intelligence) doing its own thing. So, next time I'll make sure i have a video of the phone doing its own thing.


Very Useful app.


WOW! Vince fixed my S8+ while we talked on it. Best yet.. No moronic scripted instructions! Just had to hit yes to share as he tested out my issues. Still F-ing HATE the new AI upgrade but @ least I can see the text & use my camera now!


Boy, did this come in handy today. I had scoured documentation, blogs, videos, to figure out an issue with my Edge Panel on the new Samsung Galaxy 10+.. Using smart tutor, a 20-minutes phone call, finally realized I had uncovered a glitch. The tech finally landed on the right solution, which was not documented. Sol, here is my tip. If you enable Easy Mode for the display on the Samsung Galaxy S10+, it may completely hide the Edge Screen panel. I thought I had tried switching back and forth, between Easy and Standard mode. But, watching the tech do that remotely, we finally saw the edge bar. Use Standard Mode. or, we could just blame Mercury in Retrograde.


My phone is alive! It does things without my fingers!!! Seriously. I needed help to discover why my applications will not work offline since the latest update. I could see the tech making selections on screen like remote assist for the computer. Problem remains unsolved. I ate a sandwich. It was fun, but I recommend limited exposure. Loss of one's control leads to sense of worthlessness and bloating.


Worked as advertised, alowed Samsung to remotely access my S3 Tablet and correct the problem. I didn't uninstall for seversl months cuz, I had forgot what It was. Strongly recommend uninstalling this program agter initial use, it can always be downloaded again "If" needed, left installed it takes up a lot of unnecessary space and, it is yet another way for ppl to gain access to your device (I`m not saying they can with Smart Tutor just, why take the risk) and gain access to you personal info.


Horrible and incompetent service from Samsung. I have a problem with notifications after an update on S9. I tried the chat for about 20 minutes. I was disconnected after they remotely accessed my phone and obviously didn't know what to do. No resolution and their responses were in broken English and hard to understand.


You must call the Samsung support number given. This app allows the Samsung support rep to assist you in resolving issues and filing reports to help replace any damages on Samsungs part but also assists you if you permit , by actually repairing issues via remote access. They then make sure you understand before doing anything they ask you steo by step very professionally and they do not end the call without your complete resolution. To further insure you, as a Samsung customer, are completely satisfied they call you back and then a few days later in case their solution did not result in your complete satisfaction. They also leave you with phone numbers and website address and encourage you to contact them if for any reason your Samsung product is not functioning as promised. I dont see how anyone who used this app could have one negative word to say about Samsungs awesome customer service. Professional, skilled, well trained and efficient. What more could you ask for? They all but come to your door to help you..well..in fact ...they sort of do ...via remote access ,with your permission of course! Samsung is now thee only brand I purchase for myself my family my friends and anyone who wants to own a product that the company still stands behind once it leaves the store. Thank you Samsung, you earned this review. Old school customer service with modern high tech ingenuity winner winner, chicken dinner.


Provides excellent quick service


Friendly app to use, easy but my video recording did not work. the camera did but red record button did not. When I use messages.


This service was very helpful.


I have been an iPhone user & I am still getting acquainted with Samsung. Everyday is a learning experience, often with guidance from other Samsung users. Nevertheless, I am delighted with my progress & congratulate you for the excellent picture quality. I experience this with my TV at home & I am truly delighted to have chosen Samsung. I lost the pen to my Notebook & hope to find one to replace it so I can get to use it one day. Thank you for an excellent product.😊Marvin Bunting.


Wonderful service. I went to my T-Mobile store and after about an hour one of the technician suggested I should contact T-Mobile technical support. They suggested I add the Samsung APP. Voila!. A lady helped me. I gave her permission for her to work my phone. In less than 10 minutes, it was fixed. I've had others help me with the same concept but I never thought there was this service in Cell Phones. Thank you!. I always liked the Samsung brand but from now on, I'll be using Samsung.


keeps crashing and doesn't work


When I had a problem with my cellphone, I just called up support and the rep took remote control of my phone and fixed the problem I was having. While watching, I learned how to fix the problem myself, and the service was free!


Great app. Couldn't get rid of a ringtone was driving me crazy. They took over my phone and fixed it to where it was gone. Will turn to this app the next time I have problems with my phone


The app helped me with the issues I had. It ended up not even being an issue that required the app. I am glad I downloaded it since it help with troubleshooting.


my files disappeared from secure folder on my new Note 9. Samsung use this app backup my files to their sever, never my preference, i backup files to computer. I was given impression they need my data for investigation, so I proceed. Found out it was a pure bckup fro after my files lost. obviously this is not a solution and now my data is in server. issue not resolved and no one from Samsung can explain why this happened and how to prevent it. Very disappointed and frustrated


Makes your problems easy than Samsung always makes your problem there's plus it's faster for both parties.


This app keeps crashing and will not open. The previous version of this app was just fine on android 8.0. The app now seems completely unstable and continues to crash and will not open on android 9.0, Pie.


This did not help with the lastest update where is screwef up my calendar. Lost all my appointments dates and times and nothing was resolved. Session ended without explanation. my phone is still screwed up.


On mobile network, app keeps crashing. Will not allow rep to connect.


, I downloaded this stupid app so I could have my phone factory reset. How the heck do I have it done? No instructions!


Using the smart tutor is extremely helpful. With the printing being smallish on this phone the smart tutor is a God send for older eyes. Thank you.


The ap needed special handling to get it installed, then the Samsun rep just vanished after they couldn't fix the issue (software bug i believe). After 15 minutes with no response i hung up and un installed the ap.


It's is a very good aap the executive ask me download this app then she operated my device from there and within a second my problem was solve I had a problem with the sound in my device very nice app and service


Smooth. Allowed the Samsung technician to remotely access my note 10+ to diagnose a problem...


Absolutely usless. Someone remoted into my phone, did random settings changes that i had already tried, and didnt fix my issues. Then made it seem like it was my fault bc it wasn't working.


POOR.. on phone with two different agents for help to disable Bixby vision at least 2 and half or 3 hrs! Not able to disable that Bixby vision OFF my camera to take pictures.. This began a week ago.. Never had this on phone prior ! Was disconnected from Smart Tutor contact agent .. Very upsetting


Very good. It help to allow your Samsung device to get checked online with Samsung people. No need to visit service center.


I DID NOT like having to go the animated voice prompts!!! I was extremely happy when a very respectful tech name Josias helped me fix my problem!


The person I spoke to on the phone was dedicated to resolving a difficult issue. He spent a very long time researching the problem and did resolve the issue. my my thanks to her.


I am going to change my brand phone! The app does not support Uzbekistan, however, the people here are the true fun of Samsung. But this is a carelessness and disrespectfulness for customers! As a have serious issues with alarm clock the online website also did not have J6+ support!


I used this app today for first time,I was at my wits end and the tech took over fixed everything,the best app I've ever had,wouldn't be without it


Great app. Only issue, is the font size is to small and not adjustable in the app only.


What the hell is happening with all useless Samsung mobile unnecessarily ads always shown on screen not happened in MI mobile which I was using from last 3 years but Samsung just loosing their customers. I don't wanna rate even single 🌟


installed the new update..phone would not connect via blue tooth...it was quickly sorted by a member of the STAR team...great app ..great service..


great service via the helpdesk phone number and remote ph access via the app. made it very easy to see what the issue was and fix it


I've had I.T. do remote access at work, so it was useful to use on my phone. He did in minutes what would have taken me hours to resolve. He fixed a major glitch in my phone very efficiently. And I was able to watch. Thanks Samsung!


Why have they to look in my phone? I just receive no SMS from Samsung for the 2-way verification code. I receive SMS from everyone else, no issue about that!!!


Excellent. the gentleman was very nice, very helpful. organised my settings to end my issue of dialing contacts accidentily.


Was very helpful in resolving my problem I would use this application again. I will refer friends to get this application. Very satisfied.


Customer care was very patient explaining directions. Great service! Thank you Samsung!


they did solve the problem I was having with deleting files, I think it's a good app, but a little scary the way they enter my phone like that


Samsung j8 has a worst screen resolution don't buy it at first I thought there's glitch in the other app but they coud'nt resolve it worst phone ever


good except disconnected and review was filled out when my survey came up think my phone is hacked since June 26.2029


Chelsea was great to work with. Resolved issue. 100% satisfied.


The smart tutor App.is the best one out there. It's way ahead of its time.The best technical support you can get love it .


a good app too have in your pocket. if you get suck with your phone.anywere. I've had acation too use the service when first had my Samsung Galaxy s9.keep up the good work guys


It was boring waiting on them to tell me if my phone could use Google Wallet or not. They seemed nice at first...but then seemed annoyed with me when I was like ummmm, you there??😣


No help. Not enough space left to follow instructio to down load tutor. Trying to free up space but can't because pictures have been copied to Samsung cloud.


I was a big fan of Samsung !!!! I'm no longer a fan the worst app ever please do not install on your phone a waste of time text support got access to my phone went through my entire files I just uninstall the app don't do it


The technician was professional and knowledgeable. His patience and clarity were very commendable. Mohamed used experience and intuition to resolve the issue I had with my samsung galaxy.


Keeps Crashing. I just upgraded to S10+ amd Android 9 is pre-installed and the app keeps crashing. Useless.


Samsung customer service did a phenomenal job in finding the app that was causing adware in my phone!


Testing lang! 😂 Smart TyuTah


Very Good Samsung Smart Tutor App


I am not yet assisted all the ads not yet removed still here i was told to stay on the line but not yet assisted am very disappointed


wont run, error msg, says app keeps closing.


successfully deleted manufacturer's screensaver that was constantly on and costantly draining power.


THIS IS THE BEST APP FOR ALL ....WELL.... FOR EVERYTHING IF YOU HAVE A QUESTION THEY HAVE AN ANSWER!!!!! BIG HELP!!!!!!


Load of old pony. Keeps stopping every time after authorisation option.


i had a great tutour he had to do most of the work but sorted my problem out quickly and without losing his patience with my poor technical knowhow


caused broken sessions over and over after Samsung remote access last week.


I had an issue with my phone and with this app I was able to resolve it easy...


Great to have! Needed the space


Permissions

requires following permissions on your android device.

android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH_ADMIN
android.permission.CALL_PHONE
android.permission.CAPTURE_SECURE_VIDEO_OUTPUT
android.permission.CAPTURE_VIDEO_OUTPUT
android.permission.CHANGE_NETWORK_STATE
android.permission.CHANGE_WIFI_STATE
android.permission.DELETE_PACKAGES
android.permission.DUMP
android.permission.EXPAND_STATUS_BAR
android.permission.FOREGROUND_SERVICE
android.permission.GET_ACCOUNTS
android.permission.GET_TASKS
android.permission.INJECT_EVENTS
android.permission.INTERNET
android.permission.KILL_BACKGROUND_PROCESSES
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.NFC
android.permission.PACKAGE_USAGE_STATS
android.permission.READ_FRAME_BUFFER
android.permission.READ_LOGS
android.permission.READ_PHONE_STATE
android.permission.READ_PRIVILEGED_PHONE_STATE
android.permission.READ_SYNC_SETTINGS
android.permission.REAL_GET_TASKS
android.permission.REORDER_TASKS
android.permission.RESTART_PACKAGES
android.permission.SYSTEM_ALERT_WINDOW
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
android.permission.WRITE_SETTINGS
android.permission.WRITE_SYNC_SETTINGS
android.hardware.faketouch
view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

change network connectivity
Allows the app to change the state of network connectivity.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

expand/collapse status bar
Allows the app to expand or collapse the status bar.

GET ACCOUNTS
Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

retrieve running apps
Allows the app to retrieve information about currently and recently running tasks. This may allow the app to discover information about which applications are used on the device.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read sensitive log data
Allows the app to read from the system's various log files. This allows it to discover general information about what you are doing with the phone, potentially including personal or private information.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

read sync settings
Allows the app to read the sync settings for an account. For example, this can determine whether the People app is synced with an account.

reorder running apps
Allows the app to move tasks to the foreground and background. The app may do this without your input.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

toggle sync on and off
Allows an app to modify the sync settings for an account. For example, this can be used to enable sync of the People app with an account.

Older Versions

More Android Apps to Consider