Smart Tutor for SAMSUNG Mobile APK

Version 1.5 (build 259) -
Last updated: 2020-09-22
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Smart Tutor for SAMSUNG Mobile apk

APP Information

Download Version 1.5 (build 259) (259)
Apk Size10.72 MB
App DeveloperSamsung Electronics Co.,Ltd..
Malware CheckTRUSTED
Install on Android4.0.x and up

Download Smart Tutor for SAMSUNG Mobile 1.5 (build 259) APK

App Description

Smart Tutor for SAMSUNG Mobile is rsupport,activity,aas2,tools,smart,tutor, content rating is Everyone (PEGI-3). This app is rated 4.19 by 16 users who are using this app. To know more about the company/developer, visit Samsung Electronics Co.,Ltd.. website who developed it. apps can be downloaded and installed on Android 4.0.x and higher Android devices. The Latest Version of 1.5 (build 259) Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 1673756+ times on store. You can also download APK and run it with the popular Android Emulators.


Smart Tutor is an easy, quick and safe means of consulting for Android™ smart phone and tablet series. It can be used to diagnose your device remotely in order to optimize device performance and give functional advice. 

Diagnoses can be requested for the following:
• Data transfer, backup and restore
• New features advice
• Software update check
• Account settings (Samsung/Google™/email/etc.)

How to get started
1. Download the "Smart Tutor" from Google play store and install on our Android device.
* From Galaxy S5, please download Smart Tutor via the Galaxy Essential widget
(this features may differ by region or nations.)
2. Make a phone call to the SAMSUNG Contact center. After agreeing "Terms and Conditions",
the phone number of contact center will be displayed.(Because it is depending on country)
3. Enter the 6 digits connection code given by a tech expert.
4. Once connected, a tech expert will diagnose your mobile.
5. If you want to terminate "Smart Tutor", please tap "Disconnect" menu.

• Safety & Reliable
Don't worry about exposing our private information."Smart Tutor" restricts a tech expert 
from accessing applications with customer's private information such as Gallery, Message, 
e-mail and other throughout special features.
• Convenient & Easy
Provide remote support from our Android device quickly and easily if we can use 3G/4G or Wi-Fi.
• Features
Screen Share / Chat / Screen Lock / Application Lock

Requirement & Note
1. "Smart Tutor" works with Android OS(Above Android 2.3.6)
2. "Google Experience Device" is not supported such as "Galaxy Nexus"
3. Connection in 3G/4G Network will be chargeable according to your network data fee agreement with 
your operator/Telecom. Before the connection, ensure to check Wi-Fi availability for free support

App ChangeLog

App Screens

Smart Tutor for SAMSUNG Mobile App Screen 1Smart Tutor for SAMSUNG Mobile App Screen 2Smart Tutor for SAMSUNG Mobile App Screen 3


Apk scan results

Apk Scaned By TotalVirus Antivirus, Was Risky.Detected 1 From 55 Scan.
Scan Stats:confirmed-timeout:0|failure:1|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:9|undetected:63|
File type:Android
Magic:Zip archive data, at least v1.0 to extract
File size:11243173
Uncompressed Size:21067594
Contained Files	:510
Contained Files By Type:MF:1,RSA:1,SF:1,crt:1,dex:1,png:297,so:19,txt:1,xml:162,


requires following permissions on your android device.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

change network connectivity
Allows the app to change the state of network connectivity.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

expand/collapse status bar
Allows the app to expand or collapse the status bar.

Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

retrieve running apps
Allows the app to retrieve information about currently and recently running tasks. This may allow the app to discover information about which applications are used on the device.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

control Near Field Communication
Allows the app to communicate with Near Field Communication (NFC) tags, cards, and readers.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read sensitive log data
Allows the app to read from the system's various log files. This allows it to discover general information about what you are doing with the phone, potentially including personal or private information.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

read sync settings
Allows the app to read the sync settings for an account. For example, this can determine whether the People app is synced with an account.

reorder running apps
Allows the app to move tasks to the foreground and background. The app may do this without your input.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

toggle sync on and off
Allows an app to modify the sync settings for an account. For example, this can be used to enable sync of the People app with an account.


Certificate Issuer:C:KR, CN:Samsung Cert, L:Suwon City, O:Samsung Corporation, ST:South Korea, OU:DMC, email:[email protected]
Certificate Subject:C:KR, CN:Samsung Cert, L:Suwon City, O:Samsung Corporation, ST:South Korea, OU:DMC, email:[email protected]






Interesting Strings


Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Vhonda Carter-avatar

    Vhonda Carter


    Was given three different numbers for support. In plain english...given the run around! Every single rep (of the 6) I spoke to, told me to call the exact same number previously called. In each case, once the app was downloaded, it would never connect...Five thumbs down. Worthless. Wouldn't even give it one star, if I didn't have to.

  2. Arissongs Music-avatar

    Arissongs Music


    app Great app to have when you have a problem with your phone that a technician can activate then troubleshoot and make repairs from his office with. Works well.

  3. Hello-avatar



    app download Brilliant! Extremely helpful! Samsung help centre are also brilliant!

  4. Elaine Wong-avatar

    Elaine Wong


    download Due to the "CRIMINAL VIOLATIONS" like "HACKINGS" on my "SAMSUNG" "GALLERY" "SECURE FOLDER" & used "EXCLAMATION POINT", that I had already "TURNED OFF", the "PERMISSIONS", a "LONG LONG TIME" ago, using "HARASSMENT" signs that I already "FOLLOW" on their "PROPER" "PROCEDURES", "OCCUR" to "ME", by their "SAMSUNG TECH. SUPPORTS" particularly in "PHILLIPINES", my "SMART TUTOR" got "ILLEGALLY" "INTENTIONALLY" "DISCONNECTED" & "SOMETIMES" for "MANY MANY TIMES" because they are "AFRAID" to get "FIRED"

  5. Eduardo Rivas-avatar

    Eduardo Rivas


    apk App requests access to phone calls and contacts. I don't know why if it's a app to support and checking configurations. App is very invasive

  6. Russel Taylor-avatar

    Russel Taylor


    free download Great experience. The tech kept trying until we found a solution.

  7. Tracy Wolff-avatar

    Tracy Wolff


    smart tutor samsung phone The tech support person, Brianna, was terrific in every regard. She was professional, knowledgeable, nice, and very efficient.




    para que serve This app was instrumental in getting the support from my Samsung technician that was needed to diagnose my Galaxy J3. What a group of intelligent, friendly and knowledgeable individuals that do an astounding job! You could ask for nothing more from the help these people provide. I,for one, was highly impressed with the level of professionalism with which the member addressed my situation. 10 stars fir this app and the entire Samsung community at large. I highly recommend this application!

  9. Karen Griffin-avatar

    Karen Griffin


    nedir Smart Tudor... also known as Remote Access. I had to call Samsung the other day to get help with something on my tablet... the representative walked me through the process via Smart Tudor. I never knew Remote Access could be done on a portable tablet. The representative was very helpful. Smart Tudor is a great thing to have. I had to install it from the Google Play Store though.

  10. Whitney Heath-avatar

    Whitney Heath


    Experience: Really helpful and great customer service. The app gave me the possibility to visualize the assistants that the customer service rep was repairing or fixing on my phone.

  11. Barbra Harrington-avatar

    Barbra Harrington


    Did not fix problems in January /February

  12. Arlene Romero-avatar

    Arlene Romero


    I have a terrible experience with my big win casino game it has not been loading since January 1st of 2020, it's been 2 month..I have talked with google about 50 times and I have emailed the developer and the developer is not responding to my emails and they are not fixing my game...I will be requesting all my money back and just a fair warning for everyone out there do not expect these games to be in your favor..the developer is not reliable and possibly they will just take your money..

  13. Aruntv Babu-avatar

    Aruntv Babu


    Good app for slove every problem with in a second

  14. Drew Andrews-avatar

    Drew Andrews


    This was a great experience! 10/10 Samsung Customer service was unbelievable, helpful in every way, absolutely determined to solve my problem!

  15. Katherine McLoughlin-avatar

    Katherine McLoughlin


    Love this app! It's so easy to use and the help provided is excellent and essential for fixing problems with my Samsung Galaxy phone!

  16. Mary Fielitz-avatar

    Mary Fielitz


    Brilliant woman. Fixed everything perfectly. My brand new phone was totally screwed up at the Spectrum store and wouldn't work right. She's a genius.

  17. B L DUNCAN-avatar



    Smart Tutor is a great way for connecting with Samsung techs for issues & problem solving. Great app. Continue updating & improving....

  18. Darlene floyd-avatar

    Darlene floyd


    Awesome job helping me with my phone. Recommended app. :)

  19. Melissa Toko-avatar

    Melissa Toko


    Exceptionally superb! Very understanding and very professional. My experience with the team was awesome. I gave them my trust and they helped me with ease.

  20. Atish Panja-avatar

    Atish Panja


    Useless application...can't connect to the technical team.

  21. Milad DeSouza-avatar

    Milad DeSouza


    I spoke to Samsung customer support agent ... Incredibly control my smart phone remotely and got resolved the issue !!! ⭐5stars to the agent support !! NO⭐ Stars for Bixby Samsung ! I might sale, get rid of my Samsung note 9 due BIXBY button

  22. Joe Palomo-avatar

    Joe Palomo


    I'm not smart phone savvy, I don't need this. All reviews I read don't have anything good to say about it. So it is disabled know. Thanks for helping Samsung.

  23. TracyAnne72-avatar



    This app is amazing, Samsung has great customer service..

  24. Brett Lynden Everingham-avatar

    Brett Lynden Everingham


    Great thanks for option real life saver..

  25. Jesse Woods-avatar

    Jesse Woods


    The assistant was very helpful and very patient would rate 10

  26. Kenwin Smith-avatar

    Kenwin Smith


    app don't want to open

  27. Jaynie-avatar



    Great app! It's used when you call Samsung and instead of them trying to just explain what to do, they can just do it themselves. Yes it asks for permission to a lot of things but that is so the agent can help you best and it asks for a code at the beginning and you disconnect at the end of the call and the whole time you can see what the agent is doing and it asks for permission basically every step along the way, which is kind of annoying BUT its for security reasons. Definitely recommend.

  28. Maria Alexander-avatar

    Maria Alexander


    App takes way too long to open. Samsung sucks.

  29. Anu Moolchandani-avatar

    Anu Moolchandani


    Best experience on our website nd solved my problem Thank u so much

  30. Lucy Æðelred-avatar

    Lucy Æðelred


    This app helped save my sanity. Lost my memos, containing three semesters worth of class notes, and Vin helped me get them back via ST. Thank you, thank you, thank you!

  31. Joseph Leon-avatar

    Joseph Leon


    Very Satisfied... Very cool idea for enabling SamsungTechnical department to access your phone(with a little help from you)using a given passcode number for them to use to get into your phone and repair it from wherever the tech person is located! This is an app EVERYONE SHOULD DOWNLOAD on their phone! It's a MUST....

  32. Deliah Boles-avatar

    Deliah Boles


    Samsung support/google was not able to help me add custom notifications to my device. This is very disappointing to me. I really like customizing and hearing the different ringtones and notifications I selected for different apps settings like phone, voicemail, text, gmail and email. I have an $1100 phone in which I have limited control of. I rate this app and Samsung/ Google support 1 star.

  33. Munni Ahuja-avatar

    Munni Ahuja


    best app for solving samsung mobile problems

  34. Mukesh Padia-avatar

    Mukesh Padia


    Very helpful. Takes you through guided hands of ecpert

  35. keith Hall-avatar

    keith Hall


    Extremely helpful, courteous, professional, easy navigation, & QUICK as well. 10, 10, 10!!

  36. Rachell Christine-avatar

    Rachell Christine


    So every since I had help from this, my phone has NOT been the same. They will still invade your privacy. Since this happened, my phone clicks on random things. As if someone is controlling my phone Then I seen a computer mouse on my screen. YES A COMPUTER MOUSE. So DO NOT DOWNLOAD THIS APP. I reset my whole phone and I believe they reached my phone again.

  37. Linda Smith-avatar

    Linda Smith


    I had the reps from my phone use this to try to find a problem with my phone ..saved me a trip and didnt have to return my phone to get checked out.

  38. Sylvia Sakakalauskas-avatar

    Sylvia Sakakalauskas


    That was not cool, one would think it should look exactly as pictured as below. Mine didn't, and ACCESS was a little bit scary. If you are being accessed by what you hope is a Samsung tech, one should be allowed to keep a copy of the conversations. Why didn't any other tech bring this app up ever, after complaining for over a year of being hacked or spoofed or compromised. Now, the person is still connected and the program crashed. It just DIED on me the INFO they saw I just wanted to know if I was hacked. I still know something isn't right but till I figure out myself it will never be fixed. I cannot be hacking myself and be on 3 devices with one in another country same IMEI they spoof my phone to make it look like it's me And it's not. I'LL WAKE UP AND The phone is NOW AI (Artificial intelligence) doing its own thing. So, next time I'll make sure i have a video of the phone doing its own thing.

  39. A Broughton-avatar

    A Broughton


    It helps to resolve your phone issues. Thanks Jason for correcting the problem. I'm happy 😊

  40. Joyce Muhammad-avatar

    Joyce Muhammad


    This app is great I was having problems with my pictures when moving files to other folders I called samsung support and they informed me to download this app they were able to completely take control of the phone ( with permission first) which made everything so much easier not only because I had no idea what to look for but also because being so frustrated with everything I'm not sure if I would of been able to stay on the phone with a automated system or having to go into everything myself and explain it to the tech so it was a wonderful experience using this app and I highly recommend it to anyone . I'm not sure if my problem has been fixed yet but I was informed if it wasnt there are other options so samsung can restore everything. Great job samsung keep up the good work!

  41. Eric Mcdow-avatar

    Eric Mcdow


    Horrible after using with tech support my whole display was distorted and remnants of the connection with tech support remained on my screen indefinitely required me to seek additional support . Meaning it fixed one problem and created another. That I feel I'm not gonna be able to fix without a store visit

  42. Jaxom Renard-avatar

    Jaxom Renard


    Application was buggy, and the tech was worse. Their "solution" was to factory data reset a phone I had had for 1 day (not even a full 24 hours yet). 0/10 Will never install again.

  43. elly nicole-avatar

    elly nicole


    I needed help solving an issue I had with my Samsung S10plus phone and with this app a technician from Samsung customer service was able to take control of my phone and help me out solving the problem. Pretty helpful app.

  44. Laura Stewart-avatar

    Laura Stewart


    Boy, did this come in handy today. I had scoured documentation, blogs, videos, to figure out an issue with my Edge Panel on the new Samsung Galaxy 10+.. Using smart tutor, a 20-minutes phone call, finally realized I had uncovered a glitch. The tech finally landed on the right solution, which was not documented. Sol, here is my tip. If you enable Easy Mode for the display on the Samsung Galaxy S10+, it may completely hide the Edge Screen panel. I thought I had tried switching back and forth, between Easy and Standard mode. But, watching the tech do that remotely, we finally saw the edge bar. Use Standard Mode. or, we could just blame Mercury in Retrograde.

  45. Cu Bt-avatar

    Cu Bt


    The app works fine. People who work for Samsung today had me install some master cleaner program to "fix" my phone not allowing you to check for a system update while on a phone call. Further, my issue was actually that their software updates now take over the entire screen and tell you that in order to continue using the phone, you have to install now or later for updates. Their fix? It's their policy to force users to update. That or drive 45min-1hr to Samsung store to have them block notif.

  46. M W-avatar

    M W


    My phone is alive! It does things without my fingers!!! Seriously. I needed help to discover why my applications will not work offline since the latest update. I could see the tech making selections on screen like remote assist for the computer. Problem remains unsolved. I ate a sandwich. It was fun, but I recommend limited exposure. Loss of one's control leads to sense of worthlessness and bloating.

  47. Kenneth Schmidt-avatar

    Kenneth Schmidt


    Worked as advertised, alowed Samsung to remotely access my S3 Tablet and correct the problem. I didn't uninstall for seversl months cuz, I had forgot what It was. Strongly recommend uninstalling this program agter initial use, it can always be downloaded again "If" needed, left installed it takes up a lot of unnecessary space and, it is yet another way for ppl to gain access to your device (I`m not saying they can with Smart Tutor just, why take the risk) and gain access to you personal info.

  48. Teresa Orwell-avatar

    Teresa Orwell


    Horrible and incompetent service from Samsung. I have a problem with notifications after an update on S9. I tried the chat for about 20 minutes. I was disconnected after they remotely accessed my phone and obviously didn't know what to do. No resolution and their responses were in broken English and hard to understand.

  49. John Rhodes-avatar

    John Rhodes


    Experience with Great Dane gotten my phone and found out that my phone is too old and is really nothing I can do about it.

  50. Vishal Mishra-avatar

    Vishal Mishra


    Best support app ever this is the service which only Samsung can give not even apple the remote control feature is so much helpful

  51. Sony S-avatar

    Sony S


    From the very first the app asks to get access to your photos, files and media. So to troubleshoot your device they need only device information, but they are using that tou usually don't read agreements and just click "agree". Samsung should be more respectful about your personal information. Couldn't use Samsung support because of this app wants access to all your data.

  52. Tina Potter-avatar

    Tina Potter


    The tech worked with me to resolve my issue. After it was resolved, I uninstalled the app.

  53. Kamarul Saiful Yazan-avatar

    Kamarul Saiful Yazan


    Yet to put down review . Installing. But i had 2 or 3 samsung galaxies use this app when all of them failed to function. The first one was J5 2016. Perhaps, this app came about awhile later after this galaxy J5 version. So, when this mobile J5 acted out, i called the Samsung Customer Care line (something like that) i found somewhere from the phone. I was instructed to install this app. Then for 1st time ever, i experienced online functionality etc of internet universe and reality. Superb.

  54. Gary Rokuta-avatar

    Gary Rokuta


    It's really a great app to remotely access your device BUT IT ALL DEPENDS WHO YOU GET! I ON November 2, at 12 01 am in the morning, wasted so much time because a tech support person didn't know what he was doing as well as the night before. They can be great but it depends on who answers. If you feel that person will be significantly better than what you expect, than ask to remote into your phone, otherwise a BIG WASTE OF TIME AS TWO NIGHTS IN A ROW THEY JAMMED ME UP! DATES RECORDINGS ALL GONE




    For the past 2 days, our net was slow; hence, could not download, smart tutor. Today, I have downloaded and start working; Thanks and for the Samsung support team, especially Ms.Neelam and other two persons, spoken, to us, was brilliantly gave valuable support sessions. I really thank, Samsung customer care team, for taking care of all of it's, customers. Kudos! Samsung.... Keep it up, your brilliant work.

  56. Marvin Bunting-avatar

    Marvin Bunting


    I have been an iPhone user & I am still getting acquainted with Samsung. Everyday is a learning experience, often with guidance from other Samsung users. Nevertheless, I am delighted with my progress & congratulate you for the excellent picture quality. I experience this with my TV at home & I am truly delighted to have chosen Samsung. I lost the pen to my Notebook & hope to find one to replace it so I can get to use it one day. Thank you for an excellent product.😊Marvin Bunting.

  57. Tamara Kennedy-avatar

    Tamara Kennedy


    You must call the Samsung support number given. This app allows the Samsung support rep to assist you in resolving issues and filing reports to help replace any damages on Samsungs part but also assists you if you permit , by actually repairing issues via remote access. They then make sure you understand before doing anything they ask you steo by step very professionally and they do not end the call without your complete resolution. To further insure you, as a Samsung customer, are completely satisfied they call you back and then a few days later in case their solution did not result in your complete satisfaction. They also leave you with phone numbers and website address and encourage you to contact them if for any reason your Samsung product is not functioning as promised. I dont see how anyone who used this app could have one negative word to say about Samsungs awesome customer service. Professional, skilled, well trained and efficient. What more could you ask for? They all but come to your door to help fact ...they sort of do ...via remote access ,with your permission of course! Samsung is now thee only brand I purchase for myself my family my friends and anyone who wants to own a product that the company still stands behind once it leaves the store. Thank you Samsung, you earned this review. Old school customer service with modern high tech ingenuity winner winner, chicken dinner.

  58. Rufus Akers-avatar

    Rufus Akers


    This app is malware and cannot be uninstalled. You agree to let someone troubleshoot your device whom you don't even know, with the belief the technician is an Official Samsung representative, yet not verified, causing an interception of personal content stored on your device and now you can't get rid of it. I am waiting for a response from the devil/developers.

  59. Anthony Arrington-avatar

    Anthony Arrington


    one day i was having a problem with my phone and didnt know how to fix it so i tried to use the samsung smart tutor and nothing worked. the first time i had a problem with the photos on my phone i contacted smart tutor and they actually helped with the issue i was having. i dont think i had to do anything. all they did was fix the problem and told me that if i ever needed help again to just open the app. everytime i open the app all i get is an automated voice giving me options but no help

  60. Lorena-avatar



    This app is great for when you face issues and need help from customer support. It asks for permissions and stuff before letting whoever you speak to control and see what's happening or what's on your screen so it's perfect. I strongly recommend to download this 👍🏻

  61. Larry Mullenax-avatar

    Larry Mullenax


    When I had a problem with my cellphone, I just called up support and the rep took remote control of my phone and fixed the problem I was having. While watching, I learned how to fix the problem myself, and the service was free!

  62. Marina Bass-avatar

    Marina Bass


    Wonderful service. I went to my T-Mobile store and after about an hour one of the technician suggested I should contact T-Mobile technical support. They suggested I add the Samsung APP. Voila!. A lady helped me. I gave her permission for her to work my phone. In less than 10 minutes, it was fixed. I've had others help me with the same concept but I never thought there was this service in Cell Phones. Thank you!. I always liked the Samsung brand but from now on, I'll be using Samsung.

  63. Kathy S-avatar

    Kathy S


    Great app. Couldn't get rid of a ringtone was driving me crazy. They took over my phone and fixed it to where it was gone. Will turn to this app the next time I have problems with my phone

  64. Ibironke Bolarinwa-avatar

    Ibironke Bolarinwa


    The app helped me with the issues I had. It ended up not even being an issue that required the app. I am glad I downloaded it since it help with troubleshooting.

  65. Sean Jackson-avatar

    Sean Jackson


    I call samsung and was directed to download this app, after the tech played with my phone for twenty minutes he put me on hold several times then hung up and terminated his connection to my phone not fixing the problem. I called back and was told he didn't make notes on my file. The new tech was even more useless than the first telling me its my fault I didn't read the terms and conditions of an update which ended several features I had. I WILL NEVER BUY SAMSUNG AGAIN! WAIST OF MONEY.

  66. MarLou Lee-avatar

    MarLou Lee


    my files disappeared from secure folder on my new Note 9. Samsung use this app backup my files to their sever, never my preference, i backup files to computer. I was given impression they need my data for investigation, so I proceed. Found out it was a pure bckup fro after my files lost. obviously this is not a solution and now my data is in server. issue not resolved and no one from Samsung can explain why this happened and how to prevent it. Very disappointed and frustrated

  67. S Ann Turner-avatar

    S Ann Turner



  68. Ian Kennedy-avatar

    Ian Kennedy


    I had trouble with my android phone and the tech from samsung used this to fix the problen for me i rate this as very good. Ian.

  69. Joanne Crawford-avatar

    Joanne Crawford


    Great app, for getting handset issues sorted by the friendly and helpful staff at Samsung

  70. PRS-avatar



    This app keeps crashing and will not open. The previous version of this app was just fine on android 8.0. The app now seems completely unstable and continues to crash and will not open on android 9.0, Pie.

  71. A Google user-avatar

    A Google user


    This did not help with the lastest update where is screwef up my calendar. Lost all my appointments dates and times and nothing was resolved. Session ended without explanation. my phone is still screwed up.

  72. Veena Gulati-avatar

    Veena Gulati


    Worst application,, whenever I open its failed even the Customer support team is pathetic

  73. Thomas R. Hartshorn Jr-avatar

    Thomas R. Hartshorn Jr


    This is the worst mobile phone I have ever used. Constantly goes to voice mail and phone doesnt even ring. Once it completely erased my contacts and it took me alot of trouble to duplicate. Im saving for another I phone.

  74. Deb Edwards-avatar

    Deb Edwards


    I am having a problem with my phone and tech support needs this app to troubleshoot. I have installed/uninstalled 5x and the app won't open. It just closes or force stops after installation-would give 0 stars if I could.

  75. Adams Missy-avatar

    Adams Missy


    WOW! Vince fixed my S8+ while we talked on it. Best yet.. No moronic scripted instructions! Just had to hit yes to share as he tested out my issues. Still F-ing HATE the new AI upgrade but @ least I can see the text & use my camera now!

  76. Stephanie Hapner-avatar

    Stephanie Hapner


    They have solved every one of my phone malfunctions for the last 2 years. They always had the right info that was needed. Very satisfied! Highly recommend.

  77. Jeff Hanson-avatar

    Jeff Hanson


    The ap needed special handling to get it installed, then the Samsun rep just vanished after they couldn't fix the issue (software bug i believe). After 15 minutes with no response i hung up and un installed the ap.

  78. Dis Fool Here-avatar

    Dis Fool Here


    Absolutely usless. Someone remoted into my phone, did random settings changes that i had already tried, and didnt fix my issues. Then made it seem like it was my fault bc it wasn't working.

  79. Charlene Gingrich-avatar

    Charlene Gingrich


    POOR.. on phone with two different agents for help to disable Bixby vision at least 2 and half or 3 hrs! Not able to disable that Bixby vision OFF my camera to take pictures.. This began a week ago.. Never had this on phone prior ! Was disconnected from Smart Tutor contact agent .. Very upsetting

  80. Cathy VanDyke-avatar

    Cathy VanDyke


    This worked perfectly for tech support to work through my phone! Excellent app.

  81. Fran Cremins-avatar

    Fran Cremins


    Samsung has the best support people that I have came in contact with. I never have to call twice for a problem.

  82. AGNLucy Cloud-avatar

    AGNLucy Cloud


    It asked me to call a number for a 6 digit security code. The number is not reachable. Pff...

  83. Jayve Yadao-avatar

    Jayve Yadao


    Ok very good and the service is available for download from my house

  84. Jo'raali Solijonov-avatar

    Jo'raali Solijonov


    I am going to change my brand phone! The app does not support Uzbekistan, however, the people here are the true fun of Samsung. But this is a carelessness and disrespectfulness for customers! As a have serious issues with alarm clock the online website also did not have J6+ support!

  85. Peter Kennett-avatar

    Peter Kennett


    Using the smart tutor is extremely helpful. With the printing being smallish on this phone the smart tutor is a God send for older eyes. Thank you.

  86. A Google user-avatar

    A Google user


    It's is a very good aap the executive ask me download this app then she operated my device from there and within a second my problem was solve I had a problem with the sound in my device very nice app and service

  87. A Google user-avatar

    A Google user


    I used this app today for first time,I was at my wits end and the tech took over fixed everything,the best app I've ever had,wouldn't be without it

  88. Devender Yadav-avatar

    Devender Yadav


    What the hell is happening with all useless Samsung mobile unnecessarily ads always shown on screen not happened in MI mobile which I was using from last 3 years but Samsung just loosing their customers. I don't wanna rate even single 🌟

  89. Fran Roa-avatar

    Fran Roa


    Best experience I have had with Samsung tech Martin. He is very experienced and worked diligently until this my tablet was fixed. I recommend Samsung to everyone.

  90. A Google user-avatar

    A Google user


    installed the new would not connect via blue was quickly sorted by a member of the STAR team...great app ..great service..

  91. Duncan Thomas-avatar

    Duncan Thomas


    great service via the helpdesk phone number and remote ph access via the app. made it very easy to see what the issue was and fix it

  92. Jose Guilez-avatar

    Jose Guilez


    Tutor your self and need to know what goes on in front of u and make it to happen to make things the way u might see them and not see them it's called focus on thing u get more out of that focus on all of it .

  93. Star Trek-avatar

    Star Trek


    I've had I.T. do remote access at work, so it was useful to use on my phone. He did in minutes what would have taken me hours to resolve. He fixed a major glitch in my phone very efficiently. And I was able to watch. Thanks Samsung!

  94. ANDREW LEE-avatar



    I m not able to install. Why? Stop at 99%. Samsung Note 8.

  95. Rajarshi Das-avatar

    Rajarshi Das


    Very good. It help to allow your Samsung device to get checked online with Samsung people. No need to visit service center.

  96. Roxi Green-Iyawe-avatar

    Roxi Green-Iyawe


    I DID NOT like having to go the animated voice prompts!!! I was extremely happy when a very respectful tech name Josias helped me fix my problem!

  97. Joan Schirk-avatar

    Joan Schirk


    Excellent. the gentleman was very nice, very helpful. organised my settings to end my issue of dialing contacts accidentily.

  98. Kelly Dueck-avatar

    Kelly Dueck


    Friendly app to use, easy but my video recording did not work. the camera did but red record button did not. When I use messages.

  99. Joyce Sibbitt-avatar

    Joyce Sibbitt


    The app works well. Unfortunately the samsung tech didn't do anything constructive with it. Nothing changed... and the tech just left me hanging high and dry.

  100. Beverely Nichols-avatar

    Beverely Nichols


    Was very helpful in resolving my problem I would use this application again. I will refer friends to get this application. Very satisfied.