Postmates - Local Restaurant Delivery & Takeout APK

Version 5.23.0 - com.postmates.android
Last updated: Sun, 11 Apr 2021 19:44:12 UTC
postmates,android,food,drink:,

Postmates - Local Restaurant Delivery & Takeout apk

APP Information

Download Version 5.23.0 (524)
Apk Size21.15 MB
App DeveloperPostmates Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.postmates.android.apk
MD59ebc18a0b7ffd6493d88ed828e30cc9b
Rate3.74
Website http://www.postmates.com

Download Postmates - Local Restaurant Delivery & Takeout 5.23.0 APK

App Description

Postmates - Local Restaurant Delivery & Takeout is postmates,android,food,drink, content rating is Everyone (PEGI-3). This app is rated 3.74 by 23 users who are using this app. To know more about the company/developer, visit Postmates Inc. website who developed it. com.postmates.android.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 5.23.0 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 31169+ times on store. You can also download com.postmates.android APK and run it with the popular Android Emulators.

Food delivery from your favorite restaurants, 247, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it.

Order burgers, sushi, pizza and more with Postmates:

• 500,000+ local and national restaurants and retailers. 
• 650,000+ Postmates on the ground, ready to bring you anything.
• 4,200+ cities and counting in the U.S.
• Real-time order tracking, keeping you updated on your delivery progress.
• Free delivery on all orders over $12 with an Unlimited Membership.
• Use Postmates Pickup for takeout orders, skip the line and the fees.
• New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees!

GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver nearly anything from your favorite restaurant or retailer in minutes.

BRANDS YOU'LL ONLY FIND ON POSTMATES
Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more.

GOOGLE ASSISTANT
You can now use Google Assistant to save taps when you reorder, find something new, browse nearby merchants, or track orders all the way to your door. Finally, you can talk to your food.

NATIONAL PARTNERS
Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more.

ALSO GET DELIVERY FROM
McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more.

DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it.

FAST DELIVERY
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.

POSTMATES UNLIMITED
Join Unlimited for $9.99month and you’ll get free delivery on orders over $12. Love the offer? Save more than 15% when you sign up for an annual plan. 

CUSTOMER SERVICE
Need help? Our world-class customer service team is available 247. You can always reach us at: help.postmates.com

ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula  Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.

WAYS TO PAY
Google Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.

PROMOTIONAL TERMS
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice. 

App ChangeLog

  • Here’s what you'll find in our latest update:
  • • Bug fixes and improvements

App Screens

Postmates - Local Restaurant Delivery & Takeout App Screen 1Postmates - Local Restaurant Delivery & Takeout App Screen 2Postmates - Local Restaurant Delivery & Takeout App Screen 3Postmates - Local Restaurant Delivery & Takeout App Screen 4Postmates - Local Restaurant Delivery & Takeout App Screen 5Postmates - Local Restaurant Delivery & Takeout App Screen 6

Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.READ_CONTACTS
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.SYSTEM_ALERT_WINDOW
android.permission.VIBRATE
android.permission.WAKE_LOCK
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
android.hardware.faketouch
android.hardware.location
android.hardware.screen.portrait
android.hardware.wifi
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

GET ACCOUNTS
Allows access to the list of accounts in the Accounts Service.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Jake Lemley-avatar

    Jake Lemley

    2021-03-31T22:09:19.374Z

    I have tried using this app twice now and have yet to get food. The first time was because they listed a restaurant that was actually closed, I had to call customer service to cancel the order. Just now, I ordered two sandwiches from subway. They said it was taking longer than normal because supposedly Subway needs more than an hour to make two sandwiches. They told me "Logan" was at the restaurant. 20 minutes after the "latest delivery time," my order was cancelled due to lack of drivers. Awful

  2. Christopher LCP Mendes-avatar

    Christopher LCP Mendes

    2021-03-27T01:20:12.337Z

    We ordered food from this app on Friday March 19, 2021. One week later the app still shows the driver as out for delivery and I can see their exact address 600 miles away. It seems like the driver never delivered the food because we were tracking them and they headed in the opposite direction after picking the food up. We contacted the restaurant who confirmed they picked it up. We complained to PostMates via the app who never got back to us. We tried their public number as well. Busy signal.

  3. Victoria Goodwin-avatar

    Victoria Goodwin

    2021-03-27T20:51:12.444Z

    If you enjoy paying more then 3x the amount of an order this is the service for you. Also over 90% of the time our orders are wrong. If im paying $60(+tip for driver) for a $20 order it should be right. It has made me enjoy going to get the food myself and making sure it was right before I get home. So I repeat if you like paying 3x the amount for the wrong order go for it.

  4. crix stix-avatar

    crix stix

    2021-03-29T04:43:02.151Z

    Their coupons aren't accurate. They offered 30% off and I had an $87 order but they only offered to take off $6 which were only the delivery fees. 30% would be a $26 discount but they only wanted to decrease the price by $6. They should have just offered free delivery since that's the only thing they were willing to cover. Their service fees are way too high!

  5. Barry Allen-avatar

    Barry Allen

    2021-03-30T12:16:05.946Z

    I wish I could sit here and tell you this app used to be good. But for a 20 dollar order at any restaurant or less you'll be paying above 50 for it here. The food 75% will be wrong, or cold, or contain some level of food poisoning. The customer service is a joke, had a $40+ order where the food I received was genuinely lawsuit worthy. I don't recommend this overpriced app that steals money left and right. Honestly surprised there isn't a class action already.

  6. Kaula Kaleikini-avatar

    Kaula Kaleikini

    2021-03-19T02:58:15.801Z

    Poor service. If you don't get your full order, they do nothing about the items you're owed. That was one incident that happened. Another issue I had is, I purchased drinks from T4. The driver dumped my whole order. I was refunded the amount. I tried reorder the same exact order. It cost more than the refunded amount. Some bull.. Why should I be charged for another person's mistake? Needless to say I deleted the app and won't be using it again.

  7. alex Ramirez de Arellano-avatar

    alex Ramirez de Arellano

    2021-03-25T16:15:54.273Z

    The app lies constantly. Says the merchant is taking longer than expected with your order, but when you call the merchant they inform me that the food has been ready and waiting. When I was finally reached out to by postmates support, which take their time replying, they then informed me that drivers are not in the area. Then they try to ask if u wana cancel the order after waiting 2 hours for the food. No I dnt wana cancel the order, I wana eat food. It's why I ordered. There's always an issue.

  8. Pythias of Mallus-avatar

    Pythias of Mallus

    2021-04-02T10:40:54.630Z

    Would give 0 stars if possible, absurd insane fees. Didn't used to be there. Now there's an upcharge on every single item (via postmates, not the actual restaurant), the booking fee or whatever they call it (which should go directly and entirely to the driver. Does not, they get a percentage based on whether you tip), then some random and unexplained "taxes and fees", which can literally add 46% of the subtotal to the final total with no explanation of why or what that charge does. Insanity.

  9. Soular Corpse-avatar

    Soular Corpse

    2021-03-15T02:26:40.215Z

    In my experience of honestly probably over 100 orders, it's been about 65/35 on my order actually being correct. The 65 being incorrect. I've used other delivery apps and have had better luck, still common mistakes but nowhere near as much as postmates. During a pandemic this is especially frustrating, if you have covid you can't go out at all. And if you're order is incorrect there is nothing you can do but order again or put others at serious risk.

  10. Melissa Shorter-avatar

    Melissa Shorter

    2021-03-08T16:16:41.413Z

    1/2 star. I live in an area that doesn't have postmates. When I visit my son in another city they have it and I have ordered from them that was some months ago. Tell me why when I opened the app to see if anything changed, they charged me 9.99 for a membership. I didnt ask for the membership. I contacted postmates and they said that they wont refund my money. I am so pissed. Why would I want a membership or pay monthly for a membership I can't use when using your card! SCAM

  11. Krislyn Stark-avatar

    Krislyn Stark

    2021-03-12T07:01:20.366Z

    Probably the worst delivery app out there, use DoorDash or UberEats if you're looking for cheap dining, especially at night. This company will upcharge almost double the amount for delivery ($18, for a place not even 2 miles from me). Yes I understand that is due to how many people are available to deliver... but I then decided to cancel, as my coupon only took off $6 (due to their "Blitz" at the time being). I then could not use the coupon for another order, although I did not order any food.

  12. Matthew Steinwert-avatar

    Matthew Steinwert

    2021-03-13T03:24:53.830Z

    Horrible customer service. Our order was missing an item and when we called customer support our wait time was 45min. Waited about 20 minutes and then got a notice our wait time was now 50min. It's been over an hour and still waiting and it keeps saying estimated wait is 40-55 min. Then my wife found on their support site that if an item is missing or damaged you need to take it up with the restaurant. I'll stick with doordash.

  13. jenn frazier-avatar

    jenn frazier

    2021-03-27T00:21:50.690Z

    Awful! Worst experience ever! I would give Postmates a negative rating of possible. Very first time using, and an hour and half after i ordered the food I am informed my order was canceled, no driver. So not only is my dinner not arriving, now the price of my order can take 7 days to reverse the charge???? I am sorry I wasted my time and money.

  14. Sound Light-avatar

    Sound Light

    2021-03-07T03:42:19.493Z

    The cost for delivery is wildly questionable. I ended up just buying into the 10.00 a month free delivery, i think that was they're plan with that anyway, i see you "postmates". I feel when placing your order there should be a better section for "add on", or extras. I mean for the ending total to be kind pricey some times you should let the person have a better say in if the want extra pickles. Just my thoughts in 500 letters, or less.

  15. Heather klug-avatar

    Heather klug

    2021-03-22T13:10:40.623Z

    Just downloaded the app and made my first order. Not only do they change the delivery fee when you review your cart to order but they also assigned my order to a driver over a half hour away. So by the time I'd get my food it would be gross and disgusting. I can't even cancel the order cause theyll charge me for it since the restaurant has already started preparing it! This is complete bs! Will be deleting after I get my money back!

  16. Alexis Austin-avatar

    Alexis Austin

    2021-03-22T20:27:43.738Z

    This app is horrible. There is basically no way in getting contact with customer support. They also charged me $30 for a slice of pizza before tax and delivery. They then tried to say the merchant prices went up but upon calling the merchant the item is $5. Worst customer service and will never use the app again because of it.

  17. Jose Rangel-avatar

    Jose Rangel

    2021-03-23T03:00:38.563Z

    I like the app but postmates does overcharge you quite a bit. For example, the other day I was going to place an order which came out to be $41 before taxes. I have unlimited (free deliveries), decided to go in person and place the exact same order instead, my total came out to be $33 out the door. So postmates was going to over charge me by $10, plus the tip to the driver. So I saved at least $15 dollars by going myself. Might cancel my subscription now.

  18. Crimson Avian-avatar

    Crimson Avian

    2021-03-30T05:14:56.425Z

    I'm honestly considering unsubscribing from the unlimited membership because it just isn't worth having cold food and missing items each time. I ordered subway thinking "what could go wrong? Atleast what I want can't get cold." So I of course had to add an extra drink to avoid the small cart fee, only for them to never give me any of the drinks I ordered. Don't even get me started on the horrible wait times for delivery, probably why all your food shows up cold...

  19. Kara Cruz-avatar

    Kara Cruz

    2021-03-12T15:21:08.398Z

    Not only are they overpriced, but, they also charge temp authorization payments on every order, which it takes nearly 5 days to come back on your card... They also locked me out of my account when I was trying to order something for no reason and never helped me to unlock it, even after two weeks of calling/emailing. You're better off getting your food delivered elsewhere, like Doordash or Grubhub.

  20. bigo-avatar

    bigo

    2021-03-26T19:58:50.850Z

    This app is a disgrace. I have postmates unlimited subscription and I had 3 drivers misteriously disappearing with my order THIS MONTH. Can't contact the drivers or talk to a human in customer service. They auto refund and that's it. No compensation for wasting one hour of your time, no "we screwed up again and here is what we are doing to make it right". It's like "yeah.. this happens, take your money back in credit so u can order again and have the same terrible experience'

  21. Tammi Tan-avatar

    Tammi Tan

    2021-04-04T01:18:15.512Z

    This is the absolute worst in user experience amongst the food ordering apps. The app keeps crashing when I don't allow using location. When I follow the ad online and try to order, it doesn't take the advertised promo code and also keeps routing me back to input my address. Absolute worst. Given the fees are the most expensive at least you can offer a more seamless experience?

  22. Jim Paul-avatar

    Jim Paul

    2021-03-13T22:39:43.873Z

    First time using, easy to use. I watched my driver go the opposite direction and took about 25 minutes longer. I believe he had a delivery from same restaurant but different platform like Grubhub. Food got here finally, but it was ice cold. Tried microwaving it up but it just had that left over food taste now. Contact support, never contacted me back. Use GrubHub, they are easy to contact for problems.

  23. Shadow91507-avatar

    Shadow91507

    2021-03-27T00:08:42.373Z

    3/26/21: Can't delete an address. 3/12/21: After receiving order, app takes you through the tip and feedback process. If you hit Back w/o leaving tip, the app completely closes the tip option. So I accidentally wind up not being able to tip my Deliverer at all. And I lose sleep over that, figuratively... _ 2/12/21: Right before you place the order, there should be a "Special Instructions" section, so you can write something like "page for John" or "ring the doorbell NO MORE THAN THRICE".

  24. Parker CP-avatar

    Parker CP

    2021-03-22T02:23:48.532Z

    Experience lots of problems with this service. Delays, food delivered to the wrong address, delivery drivers not following instructions, drivers disappearing with my food, etc. The delivery times on the app are way off, it is usually double the time that it says, and sometimes more. Do not expect the food to be warm! It's a good idea but needs a lot of work on Postmate's part to be more streamlined.

  25. Candice Shook-avatar

    Candice Shook

    2021-03-16T23:38:36.476Z

    An error happening once, twice, okay, but after that, your app has a coding/algorythem issue. Your app has chosen a location much further away, you dont have all food options availble..even when avl. I've now been waiting to eat for almost (3) hrs due to your system errors & poor resloution through customer service line. Love constantly having cold food from you in LA. Oh, and my last delv.in Venice they left it next door w/no text it was delivered; had to figure it out Too many issues, deleting

  26. Michelle Smith-avatar

    Michelle Smith

    2021-03-14T03:12:52.910Z

    The app is great. However the customer service is terrible. My postmates driver didn't drop off all of my items, I was supposed to get two bags and I only got one with the drinks in it. When I made the report requesting to get the refund back postmates denied my claim and refused to refund me. I suggest dont let your postmates driver leave before you check to make sure you received everything.

  27. Tim Driessen-avatar

    Tim Driessen

    2021-03-28T03:12:38.513Z

    I placed two orders on March 19th, waited for two hours on each order and only one of them was delivered, the other canceled after waiting for 2 hrs and 10 mins. I tried to contact support through the app on 2 separate occasions but neither was answered. Once you submit a request for help, you can't change it and you can't contact them in any other way. What is this? 2007?

  28. Forrest Sandefer-avatar

    Forrest Sandefer

    2021-03-10T18:19:54.750Z

    If given the opportunity negative 5 stars! I've unsubscribed from the unlimited over 3 months ago, and I've been consistently charged for their unlimited membership, after searching for over 30 minutes I finally found the customer service number(they must be hiding it for a reason) and when on the line I was charhed again! If you want to waste money and receive a headache for no reason please use their service!

  29. Clarence Beutel-avatar

    Clarence Beutel

    2021-03-13T09:12:21.355Z

    Good luck reporting an issue (like the restaurant you ordered from is closed). The text box is broken and you can't actually tell them what's wrong. There's also a notable lack of a phone number to call with corner-case issues. Edit: Ended up having my bank dispute the charge for 'services not rendered' which ended up with Postmates freezing my account. This didn't stop them from charging me for another month of premium though. I will now have to wait for the month to end and dispute that charge as well. This company is a mess and support is awful. Avoid at all costs. Edit 2: Apparently Postmates was bought by Uber in mid 2020 which explains why it all went downhill. My original recommendation stands. Avoid at all costs.

  30. Chris Heartley-avatar

    Chris Heartley

    2021-03-19T04:08:39.190Z

    Wait times are always insanely high, as are delivery fees as compared to other apps. Had unlimited to avoid the hefty fees ($20 to deliver from a place not even a mile away, with the sevice fee already being $10?), no clue why i didn't cancel before now. I know Uber is the parent company now but honestly the ubereats delivery and fee charges are lower as are wait times, plus an actual functional system in place to cancel orders BEFORE the restaurant closes and I can't even drive to get my food.

  31. Brennzilla-avatar

    Brennzilla

    2021-03-12T02:59:39.223Z

    The app was great for a while but recently they changed it. I used to be able to order double of an item but now it won't let you order. You have to select 2 different items to be able to continue or however many is required. Edit: It's gotten even worse. I can't order double of anything without it copying over from the original item and not letting me change things. Had to switch to DoorDash. Might cancel my subscription too.

  32. Jessie Something-avatar

    Jessie Something

    2021-03-13T04:34:23.871Z

    Sometimes no postmates in area and it still allows an order to go thru(even tho no postmates available), charge a card, and you have to wait for a refund even tho it was a cancelled order.. also, sometimes the order is NOT correct and pistmates only wants to do a 5$ (or so) credit... if an order is incorrect then u shouldn't be given a $5 refund... this has happened to me more times than not....

  33. Janie Newton-avatar

    Janie Newton

    2021-03-30T18:43:39.922Z

    Yesterday, and for the fourth or fifth time AT LEAST, my drinks were not delivered. The app allowed me to submit this problem and then lists the problem as resolved- without doing anything. THEY LITERALLY STEAL YOUR MONEY. They don't have any navigation to simply contact representatives about the issues. Not only that but many drivers have deli my food to the wrong addresses and left-not following any of the delivery instructions. It's pretty risky to use an unreliable company like this.

  34. Travis Parsons-avatar

    Travis Parsons

    2021-03-20T18:52:00.297Z

    Postmates sends you random promotions all the time that don't actually save you the amount they say they will. My last code said "save 50% on your next order". My total savings once everything is said and done? 30%. No terms and conditions to say why the full promo amount didn't apply, no customer service response for a week now, and this just happens again and again. Plus prices are marked up for every item you order compared to in store. Google "honest delivery services" and use them instead

  35. Traci Snow-avatar

    Traci Snow

    2021-03-16T17:34:50.470Z

    Be VERY careful using this service. I have used multiple times without issue, but today, I order 3 meals for myself & a couple of co-workers. An entire $10 meal was missing, but Avery with customer support "generously"offered to deduct $2.53 from my total. Hopefully, I will only be charged for what I received, but I'm not feeling good about it. Also, sometimes Postmates holds only a few $s extra & sometimes (today) they hold double. BEWARE!!!

  36. Jenavi conspiracy-avatar

    Jenavi conspiracy

    2021-03-17T19:28:59.171Z

    Horrible, I ordered my food and it was over an hour and switched drivers 5 times and then cancelled on me. Then I ordered for a different place and had to wait another hour and the time it said it's coming and no one has even picked up the order and it's been over an hour now. Either get more drivers , have more communication with the restaurants, or just stop using this all together. I think for now on we will be using a differently delivery app. Not to mention the drivers are rude.

  37. Subzero008 qwertyuiop-avatar

    Subzero008 qwertyuiop

    2021-03-30T00:20:04.709Z

    This is the worst delivery app I've ever used. Items constantly come with missing items, or don't arrive entirely, and YOU DONT GET REFUNDED FOR IT. I've ordered from my local Tacos place four times, all of them arrived more than an hour late and I only got my order twice, and I've never been refunded despite trying to contact support. Do not use this app.

  38. A Google user-avatar

    A Google user

    2021-04-01T22:15:47.174Z

    When the restaurant you want is available, Postmates is great. The problem we have is trying to understand why some restaurants are listed as "No Postmate Nearby", but they would have to pass that specific restaurant to deliver from one that is currently available. We would love an explanation for this issue.

  39. Beau Sheidenberger-avatar

    Beau Sheidenberger

    2021-03-23T22:43:40.465Z

    For whatever reason, my account was shadow banned from getting orders. I imagine it's because a couple of times the driver would never show or the food was completely incorrect and I would file reports. Suddenly my orders would be cancelled an hour after placing them every time. I was a long time user and ordered several times a week through here, but this policy of alienating good customers with bad experiences is just beyond dumb

  40. Queen DuBois-avatar

    Queen DuBois

    2021-03-28T02:05:17.842Z

    My overall experience with this app has been wonderful. There have been a few issues with drivers marking my order as delivered when, in fact, it hadn't been. This issue, however, has been far and few in between. Customer service has, thus far, resolved every one of those situations to my satisfaction.

  41. Stewart Hall-avatar

    Stewart Hall

    2021-03-21T02:59:30.996Z

    I've used postmates many times. Sometimes it works well. But many times the food was over an hour late and cold. They have no customer service number so you are hung out to dry once your order is placed. Good luck. Out of all the delivery services this is one of the worst. Most of them at least have a way to contact customer service.

  42. RICKY SPANISH-avatar

    RICKY SPANISH

    2021-03-21T21:45:43.264Z

    Until recently I have had good experiences with Postmates, however as of late I have been charged twice for an order that I only ordered once, so far I'm up to 3 orders being charged twice in the same week for the same exact amount so instead of being charged for 3 orders i have been charged 6 times. I email'd Postmates and there has been one response with a message talking about pending charges which I am aware of. What is new and frustrating is the repeated attempts from them to charge 2x.

  43. Shannon Anderson-avatar

    Shannon Anderson

    2021-03-28T16:32:14.520Z

    If you can actually get your order accepted, good luck getting it delivered without being canceled 6 times. And when the food may actually arrive, your order will be wrong and the food will be luke warm at the very best. This app over charges and is NOT anywhere close to consistent. You are better off ordering somewhere else.

  44. Victoria Elizabeth-avatar

    Victoria Elizabeth

    2021-03-21T15:56:26.607Z

    Cancellations after waiting an hour! I have had multiple situations now where I order, and am waiting for food and about an hour after I order, it gets cancelled! You need to change your procedure to make sure this is fixed. It you are going to cancel, do it sooner! Maybe within 15 minutes so I can order from somewhere else without waiting an entire hour!

  45. Stephen Callaway-avatar

    Stephen Callaway

    2021-03-17T18:28:24.448Z

    Signed up for unlimited because of a promotion for 3 months. My credit card expired before the end of the promo. When I tried to cancel I was only given the option to update my credit card, absolutely no option to cancel the stupid expensive service at all. I sent an email but, only ever get automated responses. It said in the email to reply to get a person and never got a reply. Then they charged me through Google pay which I did not approve and never used Google pay for the service.

  46. Cindy Ruiz-avatar

    Cindy Ruiz

    2021-03-09T22:30:47.432Z

    Love the convenience of having food delivered to me. I especially like that Postmates has frequent discount codes you can apply to your order. It's just annoying that if you click on the notification for the code and you're not exactly using it at the moment that it seems to disappear. So when you finally do want to order it is not automatically applied and I tend to forget what the code was. Now I take screen shots of the notifications to refer back to later.

  47. Jason R.-avatar

    Jason R.

    2021-03-14T01:49:53.377Z

    Postmates cancels half my orders and the other have arrive cold and wrong. The support staff are not friendly or helpful. Last time my order was wrong, he said to take it up with the restaurant because it's not their problem if the order is wrong. The app only refunded me $2 and change on a $35 order. When they cancel orders, they don't do it immediately, they wait an hour and then cancel it. Usually by that time, all of the other restaurant options are closed.

  48. Nightshade-avatar

    Nightshade

    2021-03-14T02:09:34.103Z

    It's almost like the app is set up for delivery drivers to easily get away with stealing orders. Had an order stolen and there is no option for a refund, only postmates credit. There isn't even a way to contact anyone aside from email, which is pretty sketchy in my opinion. I do not want to continue using an app that won't even refund stolen items. I've had items not show up on other apps and they are quick to issue a refund. This app will straight up steal from you.

  49. Eugene Tan-avatar

    Eugene Tan

    2021-03-06T06:24:12.589Z

    This app is incrediblly intrusive I only want notifications when I place an order. I do not want any other notifications. You can not select the notifications you want to turn off. It will always say there is a network connection error. There is no error as I uninstalled and reinstalled the app to debug. The only conclusion is that postmates wants to keep spamming you.

  50. K B-avatar

    K B

    2021-03-13T18:05:02.533Z

    This app interacts poorly with Google maps. Customer and merchant addresses are poorly updated if ever, which leaves you driving to what you believed to be restaurant only to find an empty lot or blank building. The app plays the mario world game over music whenever an order gets canceled which imo is the first hint that this app is clearly not for adult use. AVOID using postmates if you value your time.

  51. Ryan Bertsche-avatar

    Ryan Bertsche

    2021-03-24T04:20:06.867Z

    This app used to be one of the better delivery apps. In the past 10 orders I have made with them there were either missing items or delays so long the food is no longer safe to eat in every single one. The customer service is pathetic. After I failed to receive multiple items totally more than 20 dollars I was offered a 2 dollar delivery credit rather than a refund. Do not waste your time. This app will only bring you pain.

  52. Toya Shae-avatar

    Toya Shae

    2021-03-23T13:54:13.718Z

    Postmates is a rip-off! Delivery fees are false. It may say, 99cent delivery for example, but then when you go to checkout, the fees are 3-6xs higher than originally stated. Then the last few times my orders were canceled. I just deleted the app. Never again! I hope postmates goes out of business!

  53. O'Neale Atkinson-avatar

    O'Neale Atkinson

    2021-03-24T02:22:21.140Z

    Just used for the first time and was very disappointed. After waiting an hour with the app saying the meal was being prepared. Once the latest delivery time hit, the app updated to say the restaurant needed extra time to prepare my order. After another 15 minutes I called the restaurant and they said they never received my order. If there was an issue with driver availability then say that, don't lie and say the restaurant needed more time.

  54. Kate Chiasson-avatar

    Kate Chiasson

    2021-03-17T18:14:05.243Z

    Postmates is awesome, however, half of the time my order gets recycled to 3 different people or I'm waiting over an hour for food (I live in a small area, so no reason for that) and I can't cancel the order without paying full price. I really feel like some Postmates will intentionally take forever to deliver in hopes the customer cancels, just so they can get free food. There should be a way to contact the Postmate.

  55. Anthony Laskowski-avatar

    Anthony Laskowski

    2021-03-18T04:49:20.671Z

    Consistently incorrect orders. I have used all of the food delivery apps but Postmates is the only one where they constantly get your order wrong (mostly because the driver orders the food instead of the order going to the restaurant). What is the point of food delivery when I have to drive back to the restaurant to dispute the order?

  56. Super Saiyan Squirrel With A Knife-avatar

    Super Saiyan Squirrel With A Knife

    2021-03-21T20:58:02.466Z

    The app works fine, the service sucks. Super slow and they like to cancel orders in the middle of the day because they dont have drivers available...but only after you've already placed the order and waited at least a half an hour. Don't bother reaching out to customer service, either, as this business is apparently run entirely by automated messages. Straight Trash

  57. Morgan Wright-avatar

    Morgan Wright

    2021-03-07T00:45:24.283Z

    Ok, but only half the time. Almost every other time I try to order something, right as I hit send, it hits me with a "there aren't any postmates close enough"(I live downtown in a very large city). Or after I order well over an hour before a restaurant closes, then an hour later when my food hasn't arrived i check the app and my order was canceled because "they're not open" even when I call and they are open. I'm so tired of getting through the entire ordering process for nothing.

  58. Dana Cosby-avatar

    Dana Cosby

    2021-03-29T00:52:12.328Z

    Multiple orders canceled at the proposed delivery time, so no time to make reasonable alternative arrangements. My husband had an order that the driver said they delivered 12 HOURS later, but even then order was not received. We were unable to cancel on our end because we'd be charged. Unable to get ahold of anyone at customer service/billing. Definitely would not recommend, uninstalling now.

  59. Chris Bratti-avatar

    Chris Bratti

    2021-03-18T22:52:19.205Z

    Never get my full order, orders always take longer than expected, and the app is always glitchy. It will let me go all the way through an order just to tell me that there is no Postmate nearby, it will not show my promo codes, and other issues. Also, lately delivery fees have been $15+. That is so beyond ridiculous it's laughable. You want to charge me $20 delivery for a $25 order? No thanks, won't be using the service again

  60. A. Rey Pamatmat-avatar

    A. Rey Pamatmat

    2021-04-03T02:29:01.185Z

    This is really one of the worst apps/services ever. If you don't get your order or get the wrong order there's nothing you can do except get a refund. I waited 50 minutes for a burrito and ended up with bubble tea left at my door. You can't send it back, you can't get your original order. There are also so many other hidden fees that unlimited isn't actually a deal. On top of that, there's no way to actually know or guess what everything will cost until you're just about to pay. NOT WORTH IT.

  61. David W-avatar

    David W

    2021-03-06T18:05:32.792Z

    As far as the UI, great and well designed. As far as the service the app provides, questionable at best. Between markups and fees it's become less and less practical over the years as they've had to start charging more of what the service actually costs to provide. Imagine if they had to actually employ their contracted drivers... Still a very convenient service though, and that's quite the addicting quality.

  62. Eric Brown-avatar

    Eric Brown

    2021-03-20T17:37:19.571Z

    So, I'm fine with most apps notification prompts to try and get you to use it for whatever reason. However, I disagree with the message "pb&j isn't lunch. Order instead" appearing on my push notifications. I just don't feel it shows good form. Sorry guys, not for me.

  63. Kristy Witherspoon-avatar

    Kristy Witherspoon

    2021-03-19T22:57:12.194Z

    POSTMATES IS THE WORST! Two orders canceled within two weeks. First order, after waiting one 1/2 hours was told they couldn't find a delivery person. Second order canceled stating restaurant was having issues with credit card payments. I called the restaurant only to find out this was not true! Do not waste your time or money with POSTMATES, you will regret it!

  64. Joana Figueroa-avatar

    Joana Figueroa

    2021-03-14T03:18:00.829Z

    It was good the first month.. then I kept having an issue with each order I made. Mostly was getting my order delayed. Or something was wrong with the whole order. Usually had the same problem with the same place I'd order from. If I could, I'd give half a star...

  65. Alec F-avatar

    Alec F

    2021-03-21T19:00:19.360Z

    Pros: The custom menu item option is really useful for ordering. It has a wider map/range to order from than other delivery stuff. Cons: Sort of disorganized. If you order something and they don't have a driver or the restaurant isn't open they'll still take two hours to let you know your order isn't coming. They also list a lot of restaurants that are now permanently closed. Even when drivers cancel the order cause the restaurant doesn't exist anymore, the site still keeps it up as an option.

  66. Jessica L Townshend-avatar

    Jessica L Townshend

    2021-04-03T21:18:39.125Z

    Customer service has been extremely slow. No way to actually call and talk to anyone, you have to submit a report and wait (and wait, and wait) to hear anything back. I had a driver call me and tell me I needed to cancel my order because they accepted it by mistake, then said they couldn't get to the restaurant. No way to reach customer service to try to get this resolved more quickly and I've now had that money tied up for a week (b/c it counts against me for cancelling).

  67. Sarena Campbell-avatar

    Sarena Campbell

    2021-03-15T20:41:50.525Z

    If the restaurants or drivers mess up your order too many times you will get an email saying due to your account history you will no longer receive refunds. Yet they give no way for you to prove the order was wrong so you'll be stuck paying full price for missing or wrong items. Meaning you could be a family of five and receive food for one and still have to pay for the missing food. This is even if you pay for their monthly plan.

  68. Aaron Ijams-avatar

    Aaron Ijams

    2021-03-29T21:21:24.440Z

    it's great, if your food shows up. just as over priced as all the apps. the "discount" codes seem to refresh the total to a higher amount, bringing it back to the original price once applied. if your order is cancelled/ can't be fulfilled, the drivers don't communicate, and when you reach out to them, they Always try to get YOU to cancel on your end, causing a fee.

  69. Wraith Dtrane-avatar

    Wraith Dtrane

    2021-03-18T14:44:24.283Z

    I had ordered from Applebee's and the delivery time was updated twice after an hour of waiting. I tried to get my money back but they charged me over $40 for canceling and only gave me $3 credit in my account. This is the second issue I've had in a row with this app. Would not recommend this app to ANYONE.

  70. Montray TV-avatar

    Montray TV

    2021-03-25T00:41:57.547Z

    I put a 1 star when in reality I didn't want to give it NO star. This app is horrible to the max!! I do not recommend anyone to use this as a source to deliver food. They will steal your food and have no remorse about it. I called the driver and she just sat on the phone listening to me ask her where is my food? Then hung up in my face.

  71. Amanda Klein-avatar

    Amanda Klein

    2021-03-28T21:35:16.940Z

    Waited over an hour. Asked them to just cancel it and they said they couldn't because it was online through postmates. Went to cancel it online and it wouldn't let me so I waited another 20 min. Went back in and they threw the food away and said they canceled it. Very disappointing. Will NEVER go online to order.

  72. Lexi-avatar

    Lexi

    2021-03-18T04:43:16.898Z

    If your driver takes your food to the wrong place, they won't just contact the driver or anything to see where it is. They'll just refund you in the next day so you don't get your food at all and have to reorder entirely. Super inconvenient for people working late who don't get the option to reorder at all by the time they tell you your food has been delivered when it hasn't. This is the second time I've had to miss a meal entirely because of this issue and not everyone is able to go out.

  73. Ash Estrada-avatar

    Ash Estrada

    2021-03-22T02:08:29.148Z

    I tried using this app I have given it chances for 2 years now to fix their problems. They never have every time I order it like going to the casino but instead of chance to get money you try to geuss what part of you're order you wont be getting. Now I have tried to drive for postmates and that is a whole nother can of worms but even still I know it's not that hard and yet I still only get the full order half the time this is down unacceptable. Dont waste you're money on this rip off app.

  74. Shawna Rodriguez-avatar

    Shawna Rodriguez

    2021-03-24T03:26:31.598Z

    Frustrating to use for delivery! Placed order for food 2 hours later stairs still shows place was finishing up and I finally messaged them thru Twitter and after sending message got alert order canceled😞seriously 2 hours after and it takes me messaging them. So $70 is held for 3 days and I get a stinking$5 credit for that...... better off picking it up myself at least I know I'll get my food!

  75. Ryan Eales-avatar

    Ryan Eales

    2021-03-24T00:09:47.412Z

    EVERY order has had an issue so far. First order arrived late and was freezing cold.. Postmates support was not at all helpful and offered me a $2 refund on a $50+ order!! Second time i ordered.. A post mate driver accepted the order but then never picked it up. An hour after i placed my order, i get a notification that my order has been canceled because it was never picked up. Postmates DOES NOT vet their drivers. DoorDash and GrubHub are MILES ahead of Postmates. I will NEVER use them again.

  76. Tomeia Morales-avatar

    Tomeia Morales

    2021-03-27T21:40:26.719Z

    Very Good ! Even though restaurants cancel a little to often for the most part its usually a pretty Good experience and the ppl that pick up and delivery you your food are usually very kind and Nice and on time ..........I.already said its pretty Good could always improve as can anything else But I like it....!................................................................... .. ...................!!!!! ........................................ ......... ............... ........

  77. Shannon Cidona-avatar

    Shannon Cidona

    2021-04-01T05:31:14.741Z

    When downloaded I was given a $30.00 credit. Postmates canceled my order after restaurant confirmed it and took my credit from me. Then I invited a friend to postmates. They ordered and I wasn't given the credit advertised for referring them. This app is a constant RIP OFF of promotions!!!!! I'm deleting it and never using it again!!!

  78. Raquel-avatar

    Raquel

    2021-03-12T08:33:13.466Z

    Love that you can schedule ahead of time. Love that there are options to drop off food. I just hope later in future that they give you the option to get refunded or remake food to be delivered again. Without waiting for a refund. Refund can take to long to get back on card. Everything comes hot fresh and ready to be delivered.

  79. Tj Phillips-avatar

    Tj Phillips

    2021-03-17T05:45:06.769Z

    Between Postmates, Uber Eats, and Grubhub, Postmates has got to have the most unhelpful and aggravating customer service options. I ordered food from a restaurant less than 5 minutes from my house, a driver accepted the order and then stayed parked in the restaurant parking lot for one whole hour. After thirty minutes I reached out to support and received nothing back. The driver finally showed up with a fish sandwich that was hard as a brick, and now I cannot get a refund from Postmates.

  80. Chalena Venegas-avatar

    Chalena Venegas

    2021-03-08T03:00:20.428Z

    My experience with Postmates unfortunately has been terrible. If I could give 0 stars I would. I have been not delivered to too many times consistently. I paid for unlimited and thought I would be given better service but I was wrong. I am going to cancel and just pick up my food from now on. They need to find better couriers who will utilize their GPS to find the right house, or atleast call you when and if they can't locate it.

  81. Jose Segui Jr-avatar

    Jose Segui Jr

    2021-03-28T23:45:55.716Z

    Changing rating to 1...once I paid for the yearly membership everything went downhill. Canceled order after cancled order. All from places I've ordered repeatedly from. No phone number for customer service and email that take forever to get a response too. When I finally do get a response its a generic "oh well " response. Won't even refund me my yearly membership, not even prorated one. Use a different food delivery app!!

  82. Yvonne Benitez-avatar

    Yvonne Benitez

    2021-03-29T05:15:13.140Z

    I 100 percent believe the drivers should get a working wage but it has gotten to be so expensive coupled with 60+ minute wait times that cause the food to be cold or soggy. I'm finding over and over again that even though I would like to indulge in the convenience for the cost it isn't worth to to pay that when the food arrives inedible.

  83. Ryan Reeves-avatar

    Ryan Reeves

    2021-03-26T15:19:03.725Z

    Paid forbtje unlimited because delivery charges were almost $20 additional to food. I've had 2 order canceled after waiting almost 2 hours for each. What's the point of showing restaurants near you that you can order from then it take over 2 hours to have food delivered and no choice to cancel the order after waiting two hours or it will charge you.

  84. Tyler Corson-avatar

    Tyler Corson

    2021-03-23T23:19:17.687Z

    Postmates is the most garbage delivery services app I've used in this century. The app would screw it up even if I held it's hand through every micro-detail of it's pitiful miserable existence. Seriously, f you Postmates. Update several months later, still trash. Food got delivered to wrong place and still had to pay the tip to the delivery driver that gave someone else my food. Love, An unsatisfied customer

  85. Jason McGranor-avatar

    Jason McGranor

    2021-03-21T22:21:34.555Z

    Don't ever use this service! You can't get a hold of customer service at all. If you do place an order and cancel immediately like they tell you u can they still automatically charge it to whatever card you use and just let it stay pending in your account for days. They also charge you like 10$ extra of what you spend but will take it off whenever the feel like it. I would never recommend this service to anyone!

  86. Charles Hogue-avatar

    Charles Hogue

    2021-03-21T00:43:07.880Z

    Don't use if your from OK, over the last 3 months I have had to report every order for issues, from food not being what I ordered to the drivers not being able to find my place which I have given specific instructions on how to find it. Drivers don't attempt to contact you & they will leave the food somewhere random, not only a waste a food but its essentially littering. Delivery training needs to be updated or changed! Quite unacceptable considering Uber eats doesn't have this issue here.

  87. Danny Robertson-avatar

    Danny Robertson

    2021-03-15T02:14:38.843Z

    Good service post of the time, I have had very good experiences with customer service regarding issues I have had in the past. orders can be hit or miss as with any sort of fast food orders. I find most of the delivery drivers (postmates) to be very friendly.

  88. Jeremy H-avatar

    Jeremy H

    2021-03-07T00:15:32.959Z

    At first, Postmates Unlimited seemed nice. It was pricey, but we have food delivered and avoid masking. However, the issues we've had have been too numerous to justify the hefty fees. We've had many meals mischarged, changed or cancelled after confirmation. Get your act together Postmates.

  89. Lyn Ross Photography-avatar

    Lyn Ross Photography

    2021-03-16T13:52:42.605Z

    We are deleting our account with Postmates and will not be returning. We placed an order at the beginning of this month and our food was never delivered. When we reported it in the app they just gave a credit for our purchase amount for a future order. I contacted customer support 3 times by email (that's the only contact option available) requesting that I be refunded my money. They have not responded once and have basically stolen my money. I've reported it to my bank and will not be back

  90. Brent Pimper-avatar

    Brent Pimper

    2021-03-29T19:52:22.486Z

    Too many times have I ordered food for it to be canceled an hour later, showing up way too late or showing up incorrectly. This isn't necessarily a direct problem with postmates, but this technique of ordering food is not a viable, reliable or effective way to order food in my major city.

  91. Giselle Leon-avatar

    Giselle Leon

    2021-03-13T02:17:20.444Z

    I would love to be able to give 0 stars. Please dont even bother. They never have drivers to pick up orders and sometimes orders will change drivers multiple times. I posted my last order today and I've been waiting for it at least 1 1/2 hours. Never again. Save yourself from constant headaches.

  92. trappedunder ice-avatar

    trappedunder ice

    2021-03-24T09:07:40.497Z

    Do not order food through Postmates!!! When your order arrives and it's messed up, there's nothing you can do! I placed in order earlier this evening that came to almost $100. Only $80 of it arrived. When I contacted them they offered to give me a $5.70 credit. First of all that's not nearly enough, and what good is credit when I'm never going to order from them again? Guess I'm just out 20 bucks. Oh wait, thirty bucks because tipped driver 10! Do not order food through Postmates!

  93. Nikita LeBlanc-avatar

    Nikita LeBlanc

    2021-03-21T00:25:38.338Z

    There are so many issues with this app. Nearly every time I use it something goes wrong. I have had food take hours to get to me and I live in the middle of my city. Edit: tried again with this app and it was marked in progress for around 45 minutes before it suddenly canceled itself. This app is deeply terrible for both customers and drivers.

  94. David Kurland-avatar

    David Kurland

    2021-03-27T14:36:53.208Z

    Often when trying to enter a code it does not want to accept it so you need to keep entering it a bunch of times (I have been havingthis problem a lot lately) , also some times it doesn't want to let you use the code so double check before you complete ordering.

  95. Esther Huynh-avatar

    Esther Huynh

    2021-03-17T02:38:29.130Z

    Order was marked as "delivered" from a restaurant, food no where to be found. Called the restaurant, the owner of the restaurant says they do not do take out food of any kind. Why was their menu even on this app? Now Postmates wants to give me credit instead of a refund. Stay away!They are literally a scam!

  96. Peter Zielinski-avatar

    Peter Zielinski

    2021-03-27T21:58:30.340Z

    Second time in a row that I am having issues with this app. 30 minute late delivery first time. This time my delivery time is pushed back an hour, and after an hour and a half, My delivery has changed drivers 3 times and still hasn't left the resturant! Uninstalling app. More convenient for me to drive and get my own food.

  97. Salvador Martinez-avatar

    Salvador Martinez

    2021-03-10T08:45:56.420Z

    Postmates has a policy where they'll just refuse to issue refunds if you report too many order issues. I certainly understand the need for such a policy, especially in these weird times where people abuse refunds, but with mistakes being more common you're bound to reach their mysterious limit. Be prepared to pay for things you did not receive. Expect late night orders to arrive late. DO NOT order from Jack in the Box, they rarely get an order right.

  98. Andrew Azael Mora-avatar

    Andrew Azael Mora

    2021-03-15T02:02:45.330Z

    Made me wait and hour, 20 minutes of which the food was waiting at the restaurant for a driver, the cancelled the account after I submitted a help request. They don't have a phone number to call. Wouldn't defend my order but gave me a credit instead. Had to drive over to the restaurant myself.

  99. Koko Platek-avatar

    Koko Platek

    2021-03-11T03:28:56.150Z

    My first experience with postmates was ok. This last time though I place an order around 8:20-8:30, they accepted the order, made the food, and then 5 minutes before the "latest arrival" time which was an hour later they cancelled the order. Now it's too late to order anything from a different app because it's pick up only. There's a reason I was ordering delivery.

  100. Juanita Franco-avatar

    Juanita Franco

    2021-03-08T03:15:23.747Z

    My order was canceled after nearly 40 minutes the whole time saying my delivery driver was waiting on my food. Absolutely ridiculous! Too bad I cant put 0 stars. This is not the first time something similar has happened. Will definitely not be using postmates in the future!

  101. Sergio Suarez-avatar

    Sergio Suarez

    2021-03-23T23:45:53.263Z

    Multiple times my orders have been canceled 45 minutes after it's been accepted. CANNOT delete payment methods off of the app. You have to delete your whole account which is a process that's unnecessarily complicated. Which is what I did. DO NOT USE THIS DELIVERY SERVICE.

  102. Aaisha Ali-avatar

    Aaisha Ali

    2021-03-27T18:09:33.170Z

    I never received my very expensive order. It was delivered to the wrong address and I am STILL waiting for my refund after 3 days nows. Funds should've been released immediately! You also get charged double for unlimited so don't sign up and you can't unsubscribe. Unacceptable.

  103. Ashtin Fuentes-avatar

    Ashtin Fuentes

    2021-03-29T01:49:47.200Z

    1) 9 times out of 10 Uber Eats beats them at pricing like $10 cheaper for the same place and meal 2) they got glitches when it comes to location for example if you order from a restaurant 5 miles away it'll say you're to far away 3) less options and the ones they display will often say unavailable when you click on it 4) wayyyyyy to long of delivery times In conclusion this app will let you down quicker than Rose did to Jack in titanic

  104. WAYNE CADDELL-avatar

    WAYNE CADDELL

    2021-03-16T02:57:20.231Z

    Once again Postmates can cancel an order, but if you do this there's a charge. And they cancel at the same time the delivery is scheduled to arrive, so you have to wait almost an hour to even know if you're going to get your food. If Postmates can't guarantee your food, then don't accept the order in the first place.

  105. Jade-avatar

    Jade

    2021-04-02T14:03:10.954Z

    It's been fine up until the update. Now I can't even open the app. I've gone through 3 different internet connections and used data and somehow it still says something is wrong with the connection or the app just crashes. EDIT 04/02/21 Keep canceling various orders for BS reasons and never applied "credit" to the account for their cancelations. Will be removing the app and will not attempt use again.

  106. Mary McCullen-avatar

    Mary McCullen

    2021-03-20T02:33:38.649Z

    Edit: W.t.f. happened to postmates? We started using this app like 7 months ago and it was GREAT until about 6 weeks ago. Every. Single. Order. Wrong. Since then. Cancelled, late, missing, won't refund. Previous rev Have been using postmates about once a week for several months - not sure what happened recently but the service has dramatically declined. Cancelled orders, late orders, orders half left off, long delays. Did somebody just buy this company and decide to strip it of its every worth?

  107. Michael Soerjanto-avatar

    Michael Soerjanto

    2021-03-07T04:51:40.561Z

    Lots of bugs for simple features, and they charge absurd high delivery fees although I am an unlimited member, what's the point of the membership tiers? I use it a lot in the past since they were considerate with refunds when there are issues with the order but even that is changing. Consider using a different food delivery app with a better deal when you pay a subscription.

  108. Ray Sykes-avatar

    Ray Sykes

    2021-03-22T23:26:25.213Z

    The idea is good, but it's too bad they insist on screwing the delivery people and the restaurants while also charging a ton. Also I am so sick of apps/websites that think it's ok to constantly interrupt you with stupid whole screen dialogs. I guess the lack of respect for your workflow shown by stupid interruptions popping up as you're trying to do stuff reflects the lack of respect for anyone but their investors.

  109. Mal Dehoyos-avatar

    Mal Dehoyos

    2021-03-28T17:48:42.360Z

    Very slow and their fees are crazy high. What would cost 9.00 cost 18.00! Their is no customer support. Just a list of questions and answers. If your order goes wrong their is nothing you can do about it. They also do not give a full refund. They sent my order to the wrong house and i did not get a full refund. The call center will answer your call after a 59 minute wait.

  110. jason wilson-avatar

    jason wilson

    2021-04-03T23:22:58.515Z

    I used postmates for a while and it was good at first. Lately my order gets canceled a lot. It wouldn't be that bad but they wait about 45 minutes before telling you it's canceled. I also have items constantly missing. I'm done with this app

  111. David Flores-avatar

    David Flores

    2021-03-08T07:32:11.819Z

    Ehh, used to be my favorite app to order food. Seems like ever seems it was bought by UberEats, it's gone downhill. Driver's take long to bring food and by the time I get it, it's cold. It's gotten a bit pricer as well. Using Door dash more now.

  112. Zainab Kheraluwala-avatar

    Zainab Kheraluwala

    2021-03-06T03:06:09.182Z

    Terrible service and app does not have any options to follow up on a order. This was my first time using this service and I have now spent 2 hours trying to trace an order which was mentioned as already delivered. All the support personal do not have any clue how to help or trace the driver who did this. I cannot imagine how these many people actually benefit from this service. Wish there were negative 5 stars with google

  113. Lupie R-avatar

    Lupie R

    2021-03-18T23:37:59.604Z

    Only good thing about this is the choice of restaurants. Otherwise I don't recommend it. Orders would get cancelled after 40mins of waiting, missing items, delivery left at the wrong address despite specific instructions and on top of that if you're help careful they want you to tip the driver good money. What a joke. If they would at least deliver at the right place it wouldn't mind giving a good. Not to mention the person delivering the food isn't always who the app says is delivering.

  114. nicolette wallis-avatar

    nicolette wallis

    2021-03-21T01:05:51.988Z

    Food is literally always delivered cold and anywhere from 5 minutes to literally an hour after the promised "latest arrival time". If the food is way way late and still haven't arrived, you can't cancel the order without still being charged. From what I can tell their system for paying drivers encourages drivers to pick up several orders and then deliver them around the city as they get cold in the car. Doordash has a much better customer experience.

  115. Katie Schmalz-avatar

    Katie Schmalz

    2021-04-02T00:27:54.350Z

    Love the variety of options. Fees are kinda high and its hard to customize your order as much as you would in the restaurant itself. Also, its hard to find a driver late at night. Food is always hot and packagint is clean!

  116. Carol Brasington-avatar

    Carol Brasington

    2021-03-06T14:11:44.800Z

    Disappointed in the lack of efficiency. In 1 month the quality of service has spiraled down. My last 2 orders were cancelled by Postmates after being accepted by restaurants. In both cases, I waited about an hour before I was notified. Postmates had cancelled my orders due to NO drivers in the area! Yet I pay for a service that literally CAN'T DELIVER. Was told I wasn't charged and was given a credit for my trouble. LIES! Had to wait 24 hours for return of my money and NO credits! Now I CANCEL.

  117. Corey- H-avatar

    Corey- H

    2021-03-14T01:46:34.837Z

    If I could leave no stars I would. I've used the App alot and it's getting worse. They double up orders on the drivers so the food is always late, I've had several drivers deliver the wrong orders to me and this last time I ordered the app showed the driver sitting at the restaurant for an hour. I called the restaurant and the driver had left with the order and postmates couldn't reach the driver either. The driver stole the order and left me wondering and waiting for 2 hours before they finally

  118. Jodi Bonner-avatar

    Jodi Bonner

    2021-03-23T02:36:19.283Z

    8 months later tried again. Almost 2 hours late. Food cold, soggy, inedible. Gave a $9.95 CREDIT for $25 worth of garbage. which will never be used on this worthless app. The drivets are morons. Food is ALWAYS late, if it arrives at all. Most recently itbwas an hour late, cold, and missing items, and the only response they offer is "sorry it didnt go well." South of seattle

  119. Ricardo Poveda-avatar

    Ricardo Poveda

    2021-03-24T20:55:03.266Z

    Terrible. Used once and I was overcharged, subtotal didn't added up to my order. There is no number to contact and submited a complaint by email twice without getting any responce. Besides the referral code I used didn't gave me the free delivery I was offered. Just terrible service. Don't recommend to anyone

  120. SaucyBac0n-avatar

    SaucyBac0n

    2021-03-06T22:13:46.594Z

    You're better off going with literally any other food delivery app. Less overall options than others like uber & doordash, and higher prices to boot. Support is non-existent, so good luck fixing any issues that will arise with delivery or your account. Also note: If you try their free delivery subscription, you'll be charged month-after-month even after canceling. Seriously avoid postmates like the plague.

  121. Evita Freeman-avatar

    Evita Freeman

    2021-03-14T19:50:26.607Z

    DO NOT USE THIS PLATFORM!! I ordered a $44 meal. After their 'taxes and fees' my meal came to $72. That's the START. the driver delivered the wrong meal after not even knocking to tell me it had arrived, and I reported it (you can only email) and I get a $64 refund. I ask them2resend my order at the restaurant I drove to and they just stopped emailing me. The other person who's food got switched ordered through Doordash and got great service. It turns out the meal was $36, no $44. So lying also

  122. Taffy Shenoy-avatar

    Taffy Shenoy

    2021-01-17T04:58:51.395Z

    There's no way to fix a messed up order. The restaurant always tells me to go through Postmates, yet Postmates says the restaurant must deal with botched orders. This has happened so many times. Attention restaurants: if you are using Postmates, I will not buy from you. It's not worth the risk. Also: it's exorbitant. Delivery fees plus service fee plus automatic tip plus tax? Tack on $20 or more to your burger orders.

  123. Abigaill Rodriguez-avatar

    Abigaill Rodriguez

    2021-04-03T19:02:51.978Z

    Deleting this app right after writing this. I ordered from a restaurant. Wait a whole hour and my order is canceled. The whole time it said someone was picking up my order, but then by the time my food was supposed to be delivered they cancel it due to lack of drivers. I tried again, then I see someone picking up my food but then their photo disappeared and again after an hour my delivery was canceled. Honestly worse experience I've had.

  124. Alexander Lawrence-avatar

    Alexander Lawrence

    2021-03-30T15:39:45.180Z

    So actually I kinda see the issue everyone else is experiencing and it kinda sucks. Spending over $40 each meal to almost 1 out of the 3 time it gets delivered. There excuse is there's no drivers... then hire more? Plus there tax and delivery fee is CRAZY!!! And I thought Doordash charged alot...if they do not fix these things I don't think I will really recommend postmates anyone...

  125. Sean C-avatar

    Sean C

    2021-03-10T23:18:40.912Z

    I've had terrible experiences with postmates. They are good a quarter of the time, but sometimes your order shows up with a fraction of the items and the deliverer basically tells you to take it up with corporate. Bad practice, going to every other delivery service now👎

  126. Dave-avatar

    Dave

    2021-03-31T17:13:54.623Z

    Please add an ability to see if there are drivers available in the area before ordering. Finding too many times I place an order, wait 45-50 minutes just to be told the order was canceled due to no drivers in the area. Biggest time waster.

  127. Erica Higley-avatar

    Erica Higley

    2021-01-21T16:38:29.687Z

    Uninstalled. The small cart fee of $2.00 is applied to orders less than $15.00 now. They add another $2.50 fee if you live in CA. Then you pay tax, a service fee, and a delivery fee. I put in a order of $13.00 and after all their fees, they tried to charge me $20.00 after FREE delivery! And on top of all this I am assuming they want me to tip. Don't waste your money on this app. Instead support local businesses by picking up and tipping them directly. Cut out the greedy middleman.

  128. GameBird-avatar

    GameBird

    2021-03-26T03:40:16.900Z

    Postmates has betrayed my trust too many times. At this point, they've changed so much, I almost always prefer other apps to this. The only reason I keep returning is for the weekly deals and those have a lot of strings attached.

  129. Alex Mikaelson-avatar

    Alex Mikaelson

    2021-03-11T18:48:02.450Z

    Do not download this app. I downloaded it because it was supposed to be the only app that would let me buy things from pharmacies like CVS and Walgreens, but its just food. Why advertise that you can deliver anything if you don't do it in every area. I've worked for postmates before. You don't need a contract or agreement with a store/resturaunt. Postmate drivers get a card to use for buying deliveries. So why am I not allowed to place orders anywhere? This app is sad. Just Doordash it.

  130. Kelsey Byers-avatar

    Kelsey Byers

    2021-03-01T07:52:20.960Z

    Do not waste your time with this app. If you order something and the item isn't there, they will still charge you for it, not contact you and make it impossible for you to contact them. Absolutely awful for restaurants, too. Please do your community a favor and order directly with the location. You're the worst of all the delivery apps, Postmates. Hope you go under.

  131. Daniel Huerta-avatar

    Daniel Huerta

    2021-01-24T18:46:45.173Z

    I really enjoy this app, but somethings need to change. I ordered food from burgerking and for 2 hours my order stayed on "preparing your order". I wanted to cancel the order and try some other place, but if I did, I had to pay the original amount. 3 hours passed and then it was close to 4. IF I HAVE TO WAIT THIS LONG TO GET MY FOOD, THEN THERE SHOULD BE SOMEWAY TO FIX IT. At least penalize stores that do this, because this is the third time its happened to me.

  132. Marvin F.-avatar

    Marvin F.

    2021-03-15T03:00:51.345Z

    Literally the worst delivery app. I rarely leave reviews but three issues in a row was the last straw. Its impossible to get a refund bc the email responses are terrible and slow. I got two emails i responded and its been a week a nothing. They owe me at least $40 in a span of 2 weeks give me my money back

  133. Darden Harmon-avatar

    Darden Harmon

    2021-03-02T18:17:46.169Z

    They consistently have more fees and higher prices than other apps like grubhub. My total+tip is always cheaper on grubhub than the total without tip is on Postmates. Having driven for postmates I can also say they treat their drivers worse than other apps do, you can wait for weeks sometimes for a person to tip you and you have no idea what you will make on an order when you accept one. Support lines are a nightmare. All of these companies are shady but Postmates is more so than the others.

  134. Samuel Fewster-avatar

    Samuel Fewster

    2021-03-12T22:07:04.669Z

    This app has dodgy ui. My pizza cost $12 more than I realized, by which time the order had been placed and it was too late to cancel. Make sure the customer sees the final total before taking their money. Buyer beware.

  135. chant86k-avatar

    chant86k

    2021-04-01T17:55:25.955Z

    WORST COMPANY EVER. Still fighting w/ them over their fraudulent charges. Edit: Come to find out that they double charged me every month, for my Postmates Unlimited. I've contact them repeatedly, but they don't even respond. Terrible customer service. Slowest delivery out of any of the apps I've tried, and the highest fees. Sometimes the orders don't arrive at all. If they do arrive, there's usually items missing. Don't expect a refund if you contact them about it. They'll just ignore you.

  136. Christian Moser-avatar

    Christian Moser

    2021-04-03T20:16:49.354Z

    3 days ago I got a call from my postmates driver telling me that my order could not be completed because they were out of pretty much everything I order, I still got charged for things that they didn't have in stock to even sell in the first place. Also my order has only been right once out of the any times I've bought from them

  137. Shyann Miller-avatar

    Shyann Miller

    2021-03-28T17:42:41.319Z

    More time than not my order is cancelled because there are no drivers or no one picks up orders. Can't wait an hour and a half for my order to eventually cancel. It messes up my whole work schedule for my lunches. When the order is cancelled, I usually dont eat for the rest of the day.

  138. Amanda Melendez-avatar

    Amanda Melendez

    2021-03-28T04:01:56.882Z

    Evidently postmates is SOOO CRAZY BUSY you might want complete your order with UberEats, Grub Hub, neighborhood dope man Some other way then postmates if you're hungry. I just had a $90 order from KFC get canceled after a full hour for waiting for it. Without any other word. Or inconvenience fee, ect. NOTHING AT ALL.

  139. Kaylin Zink-avatar

    Kaylin Zink

    2021-01-23T07:40:59.481Z

    I've always found Postmates horrible and they can never deliver orders or pick up orders. I have had it twice in one night my order was dropped off and I did not receive it. I even selected to meet outside to have it handed to me and it was said delivered even though no one came to me with it. I have tried to even call them but they have no number to do so. The email on the account is old so I can't even receive the emails telling.me whether or not they can help me. Never use this app!

  140. Evelynn Lam-avatar

    Evelynn Lam

    2021-03-14T03:48:30.210Z

    Terrible experiences with drivers. I've had a driver NOT deliver my food to my own house so some lucky person got a free $50+ order of dinner, and just recently my driver didn't pick up my entire order so I only got some of my food. This is very frustrating since the purpose of ordering delivery is for the sake of convenience and not having to make the trip yourself, but I've ended up having to do so anyway because of incompetent drivers. So thanks postmates.

  141. chris s-avatar

    chris s

    2021-03-12T22:23:13.489Z

    Maybe the only app that allows tipping after delivery. Once you download app go straight to settings and change notification settings. You will get an email every day. It's pretty excessive the amount of emails I've received.

  142. Hector Castillo-avatar

    Hector Castillo

    2021-04-02T06:52:28.162Z

    For about 2weeks now the delivery fee has been over 20$ wich ends up costing more than the actual food which makes makes me not want to use their services anymore, on top of that their customer service is horrible I got charged for food I never received and it was a pain to try and get my money back they wouldn't Reply to my email so I called them and I had a wait time of 2hours just to be able to talk to someone

  143. Sandra Homola-avatar

    Sandra Homola

    2021-01-23T01:04:24.339Z

    The customer service for this app is THE WORST!!! I would give them 0 stars if I could. My order was missing the entree which was the main part of my meal and ost $13. When I reported the missing item, all Postmates support did was say they would give me a $5 credit! They made no attempt to refund me for the missing item, and when I followed up to ask why they didn't refund the item, no one ever responded to me!! To top it off, they never even gave me the $5 credit. USE GRUBHUB INSTEAD!!

  144. Angela Richardson-avatar

    Angela Richardson

    2021-02-26T23:11:57.203Z

    This service is HORRIBLE!!!! I have only used it twice. The first time I had missing items from my order. Granted that was resolved, however the next time I ordered delivery from a restaurant. The app changed it to pickup and I was waiting for my food. but realized it had changed to pick up. I contacted support and was told that they could do nothing for me, and that I needed to contact the restaurant. Now they just auto charged me $9.99 for some for membership fees. I have not used this in a yr

  145. Ch333-avatar

    Ch333

    2021-03-21T05:17:47.159Z

    Terrible service. I have been cursed at my the employees that work for postmates, and countless times missing items from orders. And all you will get is an automated email saying they're sorry they can't do anything. Using anything else before using postmates again.

  146. Jacob Porto-avatar

    Jacob Porto

    2021-04-02T16:02:34.784Z

    If you order anything at all just know that money is gone and never coming back no matter the reason. Driver had my food for 90 minutes and drove past my home twice, so it was over 2 hours since i ordered. I canceled and they said too bad. Its not refundable

  147. Mandie B-avatar

    Mandie B

    2021-02-25T17:23:06.302Z

    The app has lots of issues. You have to check your location before and after you order. It switched my location, and I ended up losing around $40 on food, because it set my location 2 hours away after I added food to my cart. They don't offer refunds due to errors like these. Their customer service contact is hard to navigate. They did however contact me back within 24 hours after I complained about the location switch issue. I will never order food from this service again.

  148. Matt Leiv-avatar

    Matt Leiv

    2021-01-10T23:52:58.757Z

    I had a major problem with a significant order of 150$ and after weeks of attempting to contact customer service, it was never resolved. I reached out to every email of theirs I could find multiple times each, not a single response. If something happens more complicated than can be handled through the little help menu, good luck, you're on your own. I've never had this issue with apps like Grubhub so I'll keep all my orders there from now on, they actually respond to, and solve, problems.

  149. Sterling Horner-avatar

    Sterling Horner

    2021-03-25T01:26:30.100Z

    Haven't had too much trouble with the app or deliveries. But, I got the "unlimited " and learned that they still charge an exorbitant service fee. I made a $100 order and they added another $25 on top of it. Made same order on Uber Eats and only $4.95 added....scam?

  150. Michael Fingers-avatar

    Michael Fingers

    2021-01-27T15:45:09.668Z

    The app itself takes forever to load information about restaurants near me. Then either it gives incorrect open hours or fails to show the whole menu of a location. The app also constantly bothers me with stupid full screen ads for their subscription services. Then when you make an order you have the crapshoot of what kind of person is going to make your order and what kind of person is going to deliver your order.

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