Postmates - Local Restaurant Delivery & Takeout APK

Version 5.3.15 - com.postmates.android
Last updated: 2020-01-20 05:30:03
postmates,android,food,drink,

Local Restaurant Delivery & Takeout. Order Food to Your Door! Pizza, Sushi, etc.

Postmates - Local Restaurant Delivery & Takeout apk

APP Information

Download Version 5.3.15 (444)
Apk Size19.55 MB
App DeveloperPostmates Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.postmates.android.apk
MD55374e87ecc0d92b58894dee89d506a87
Rate3.74
Website http://www.postmates.com

Download Postmates - Local Restaurant Delivery & Takeout 5.3.15 APK

App Description

Postmates - Local Restaurant Delivery & Takeout is postmates,android,food,drink, content rating is Everyone (PEGI-3). This app is rated 3.74 by 23 users who are using this app. To know more about the company/developer, visit Postmates Inc. website who developed it. com.postmates.android.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 5.3.15 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Postmates - Local Restaurant Delivery & Takeout APK Mirror. This app APK has been downloaded 27340+ times on store. You can also download com.postmates.android APK and run it with the popular Android Emulators.

Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates gets you what you want, when you want it. Just Postmate it.

Order burgers, sushi, pizza and more with Postmates:

• 500,000+ local and national restaurants and retailers. 
• 300,000+ Postmates on the ground, ready to bring you anything.
• 3,000+ cities and counting in the U.S. and Mexico.
• Real-time order tracking, keeping you updated on your delivery progress.
• Free delivery on all orders over $15 with an Unlimited Membership.
• Use Postmates Pickup for takeout orders, skip the line and the fees.
• New! Postmates Party section where trending places around you are updated every 5 minutes and have no delivery fees!

GET ANYTHING DELIVERED
Postmates is the first app to deliver whatever you want when you want it. We deliver food from any restaurant and merchandise from any store. 

BRANDS YOU'LL ONLY FIND ON POSTMATES
Sugarfish, Sweetfin, Blaze Pizza, Salt & Straw, The Coffee Bean & Tea Leaf, Bluestone Lane, KazuNori, HiHo Cheeseburger, Uovo, Alfred Coffee, Trejo's Tacos, Joan's on Third, Hot Wings Cafe, Backyard Bowls, Roscoe's House of Chicken and Waffles, Pink Dot, 800 Degrees Neapolitan Pizzeria, Moon Juice, and hundreds more.

NATIONAL PARTNERS
Chipotle, sweetgreen, Shake Shack, Subway, Tender Greens, Popeyes, Jack in the Box, By Chloe., Blaze Pizza, Denny’s, PF Changs, IHOP, Walgreens, The Halal Guys, Panera Bread, Jamba Juice and hundreds more.

ALSO GET DELIVERY FROM
McDonald's, Burger King, Taco Bell, Del Taco, Wendy’s, Chick-fil-A, Wingstop, The Cheesecake Factory, Starbucks and hundreds more.

DELIVERY ANYWHERE, ANYTIME
We’ll deliver to your home, dorm, office, the park, or your next dinner party—wherever you’re at, whenever you want it, just Postmate it.

FAST DELIVERY
Our delivery platform takes time and distance into account to ensure your order is assigned to the best possible Postmate, for the fastest possible delivery.

POSTMATES UNLIMITED
Join Unlimited for $9.99/month and you’ll get free delivery on orders over $15. Love the offer? Save 17% when you sign up for an annual plan. 

CUSTOMER SERVICE
Need help? Our world-class customer service team is available 24/7. You can always reach us at: help.postmates.com

ACTIVE IN ALL MAJOR US CITIES
Albuquerque, Atlanta, Austin, Baltimore, Bellevue, Boston, Brooklyn, Charlotte, Chicago, Cincinnati, Columbus, Cleveland, Dallas, Denver, Detroit, East Bay, Evanston, Fort Lauderdale, Honolulu, Houston, Indianapolis, Jersey City, Kansas City, Las Vegas, Long Beach, Los Angeles, Louisville, Madison, Miami, Milwaukee, Minneapolis, Nashville, New Orleans, Newark, New York City, Oklahoma City, Omaha, Orange County, Orlando, Palm Springs, Philadelphia, Phoenix, Pittsburgh, Portland, Queens, Raleigh, Sacramento, San Antonio, Santa Barbara, San Bernardino, San Diego, San Francisco, Salt Lake City, Seattle, SF Peninsula / Bay Area, St. Louis, Tampa, Tucson, Virginia Beach, Washington DC.

WAYS TO PAY
Google Pay, Credit Card, Debit Card. Major Credit Cards: Visa, American Express, MasterCard, Discover. All transactions are 100% digital, no need for cash.

PROMOTIONAL TERMS
$100 in delivery fees terms and conditions: Offer valid for first-time customers only. Service fees may vary and apply. Store and offer availability based on user location. Limit 1 use per customer. Offer is not sharable or transferable. Offer only valid for 14 days after redemption. Maximum offer value up to $100. Offer cannot be redeemed for cash or like exchanges. Postmates reserves the right to modify or terminate this offer at any time without notice.
 

App ChangeLog

  • Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability.
  • Here’s what you'll find in our latest update:
  • • Some minor fixes under the hood

App Screens

Postmates - Local Restaurant Delivery & Takeout Screenshot 1Postmates - Local Restaurant Delivery & Takeout Screenshot 2Postmates - Local Restaurant Delivery & Takeout Screenshot 3Postmates - Local Restaurant Delivery & Takeout Screenshot 4Postmates - Local Restaurant Delivery & Takeout Screenshot 5Postmates - Local Restaurant Delivery & Takeout Screenshot 6

Reviews From google play store

This app checks most of the boxes for me - easy to navigate, layout is intuitive, ordering is easy to do. HOWEVER, at least half the time I use it, the person who delivers my food is NOT the person identified in the app. This is very confusing and, I think, presents a risk to both users and Postmates, especially if I have problems with a delivery person I can't identify. Postmates, PLEASE FIX THIS.


Room for improvement. For example, often, not all menu items are listed, even when restaurants have been offering items for years. There also should be some way to provide a message directly to the delivery driver in advance. As it is, if I want an extra thing tossed in the bag, like ketchup packets, sauces, seasonings, etc, I have to hope I get a text message from the delivery driver before I can ask for it. And sometimes the order has already been picked up and driver has to go back!


App is poorly designed and hard to navigate. Go back and you lose your entire order and have to recreate. Cannot update expired cards due to some glitch in the payments tab and no option to update during checkout. If the restaurant sends you the wrong food or missing food, they just give a small credit that doesn't even fully cover fees on the order... you are still stuck with wrong or missing food, but hey, at least you get to eat the lost money! Their CS team will offer lots of free apologies.


I really love the convenience of this app, but the temporary authorization charges are insane, and many times the orders end up costing twice as much as they should. Most recently I was provided a receipt with my order showing the total to be 25 and some change, the final charge was 66. When I contacted support, they asked for the receipt, but completely disregarded it and said the total was nearly double what the receipt showed.


Very good for ordering food when you are lazy. Although it needs way more pictures for food items on the list and the gps accuracy needs improvement when tracking drivers like kind of like uber's. Also, having an option to see where there are multiple post mates in the area would be a great benefit since you aren't sure if there is anyone late / early mornings to order food around a particular area.


Promo codes do not work in the app. They are always rejected because they are "for new customers only". I've reached out to support many many times and they say "you have to click on 'order now' in the email". But when I do that it just takes you to the play store to download the app. Their customer service has gotten worse and worse and their prices keep going up. Use other delivery services.


Postmates definitely has a larger variety of restaurants. The app is efficient for tracking & confirming when the order arrives. The 3 stars is for the estimated cost of items which should be more defined or approximate. This is very misleading as to final costs for orders. Total of $16 for an order that ended up being $26 when picked up. No itemized receipt received & order still shows anticipated cost no updated cost. The svc. fee appears to be based on cost of food & not provided svc.- Sucks


Easy to use. I use it some times to get food at work. The problem is sometimes food is missing. Especially drinks. Also I recently had a driver just not deliver my food. I saw her drive around the building, and keep going. Then the app said it was delivered. If she couldn't see the large sign on the the building she could have called or texted but no luck for me. I also notice if i order 🍟 or onion rings i only have a few left when it is delivered. I got an order one day with only 4 tots.


The way the option for pick up and delivery is set up it can be a little confusing. I accidentally ordered for pick up on one of my orders. I'm pretty tech savvy, so I am guessing others may have had this issue. I think the problem arose for me when I did a search for a place that was not offered up graphically on the app.


Works great if you don't have any issues. Driver forgot my drink. No big deal right? Tried to message the driver but I can't. Tried to message Postmates so I could get the drink. Was provided no options and given a refund. There's no way to contact anyone at postmates because they decided to save $0.78 on having all help be by AI bot, you can't actually get help.


Used the app twice, it didnt work twice. Once my food was late (on the order of hours) and the most recent time the food never came. On top of that, they just gave me postmates credit, which is the most audacious thing I think someone can do after taking your money. Something along the lines of "hey I know you ordered a service from us, but we're not gonna do that, come back next time and here's that amount in credit". This app is the digital equivalence to gamestop for a trade in.


I always thought their tacked on fees were excessive, but continued to order from them due to the fact they went to restaurants other apps didn't and got random free delivery credits to use that I felt made up for part of it. Well, after my experience yesterday I can accurately say that the app is deleted from my phone and I will no longer be ordering from them. I made an order yesterday with my co-workers to Smoothie King (it was Friday, they do 32oz $5 & $6 drinks!) because we cannot leave work easily during the day. Two of us ordered 32oz drinks and the other a 20oz. The app obviously did not show the special pricing for being Friday since it wasn't one of their partner restaurants, which is fine. The drinks arrived and I asked the Postmate if they knew whether or not the price would drop when it posted since they were cheaper in store than on the app, they said 'I don't know for sure, but I got a drink because I didn't realize they were $5 today!" - thus confirming to me that they indeed paid less than the price listed on the app. Fast-forward to today, I got my email with how much was charged to my card and it was the full amount - $41.43 for 3 drinks (that's including a $5.50 tip). It said the total before taxes, fees, and tip was $26.76. According to my calculations, it should have been around $18 before tax and fees. I emailed customer support, they responded saying that $26.76 was correct. I asked for a picture of the actual receipt and they sent me their own 'itemized receipt' that is a Postmates template that they type prices into. They did not send me the actual receipt from Smoothie King (as other delivery apps will do) and thus proving nothing to me about the actual amount spent at Smoothie King, just that they can easily fabricate their prices. I did not continue to argue with them as it seemed fruitless, but I think others should know that they are not charging the right prices for what they are paying. TL;DR: I got overcharged for items and their customer support did nothing to prove or justify why. I urge everyone to be very mindful and careful of this.


There ALWAYS seems to be a road block to use my credit with little explanation. The app is NOT user friendly and they take forever to FINALLY respond via email. My account is suspended due to suspicious activity but I was literally emailing support WHILE ordering lunch for work smh! My account will probably be back AFTER the $15 off credit expires which is tomorrow. These order processing apps are more difficult than they're worth smh


This was my 1st time using a delivery app that wasn't delivery straight from a restaurant. I was quite surprised at the amount I was spending on Fees. I wanted to order the Family Meal but the more you spend on food the higher the fees go, then you add more on top of the fees for delivery. Food was decent but probably won't use very often because of all the fees. Then on top that they want you to tip too.


The first time I ordered it took way too long even though it showed the driver would get here in way less time. And the second order was the wrong size. Also the app's way of selecting the order options isn't user-friendly because it keeps resetting the options to default every time you go back to correct one of the options only.


This app is terrible. I've had many issues spanning from them not accepting my card to glitches and most recently terrible customer service from Postmates. I gave them a second chance after deleting it previously and am regretting it. Better of using any of the other number of delivery services out there, deleting this one for good.


Postmates is a scam. You have taken 9.99$ monthly subscription fee from account on 3 separate transactions. Each time I've contacted Postmates customer support by phone and via email. I was told 3 times my issue will be escalated. Also I removed the card from the app and attempted to disable the subscription to no avail. It only gives me the option to change to 99.99$ yearly subscription. Scam Scam Scam. I will never order from you guys again. Big Fail Postmates 💩👎🏾


Postmates would be better if I wasn't always missing one thing. The problem is I'm always missing something from the order at least 80% of the time. You can get your money back but that doesn't really make up for it, it's only food so it's not a big deal but when it's clearly over charged it's really annoying and when I ordered today I was missing like half the order and the driver sent their kid to the door and she was just confused. If your debating on getting this I recommend you just don't.


Postmates' fees are grossly overpriced. I get their premium service paid for by my credit card company and I still don't use their services. When closing out my transaction, I was being charged a service fee that amounted to 20% of the total. Additionally, the app stated that I saved 5.99 from delivery. If I didn't have the premium subscription, fees would have totaled upwards of 50%. I do not recommend this service.


Love how you can order almost anything, but there overcharge you , on there menu. Ive saw it myself, buy going into place and opening the app, to see the same food in the restaurant on postmates $2 higher. Also some delivery fees are $5.99, and the tax is a bit high also, then they ask for a tip of 10%, but its optional. Tried grubhub, seems its less fees


Received a gift card to try it out. After I sent off my order I went to look at the reviews and immediately was a bit freaked out at what I saw. But that was not the case. My delivery driver arrived on time and with everything I paid for. Will definitely use again!!!


Lots of restaurants have menu issues that do not get fixed. For instance for one place, choosing a custom pizza should have drop down menu to choose as many toppings as you like, but the drop down incorrectly is a choose only one type. Also tip is not optional as it says when you order.


Garbage app. Food came wrong, the app doesn't let you open a complaint, tried to issue one and it kept saying the issue was resolved and unable to do anything about it. This happened seconds after even attempting to open complaint. Won't be using again. Horrible rip off for food that I didn't order.


I would stay away from this app since they pretty much scam you. I made an order and items where missing so I filed a ticket,I only got refunded for 1 item and not for the other so filed another ticket. Still no refund for the 2 missing items. I understand they charged a bit,but if I have to pay around $10 for their service and for the driver I better get a refund on the items I didnt get not for 1 missing item out of the 2.


I got the app because it was the only one that would deliver for a specific restaurant. My first time using the app my food never arrived, I put in a complaint trying to get my money back. They'll only give me in app credit that expired in one month. So I used the credit to buy one of my regular meals only the delivery fee as higher than the app I usually use. So I still had to cover the difference. Not using it again.


Absolutely awful. First time using the app I try and order something from wings n' things approves it then immediately cancels and puts a hold on my account and now wants me to contact my payment card company and get confirmation from them to remove the suspension. A terrible first time. I recommend using you own two feet over this awful app.


The app works fine but the Postmates service is a joke. I had food arrive 10 minutes late and the bread on my burger was crusty cold. I had driven home from my local Habit Burger and 1000% guarantee that my food was never that cold. The driver must have been out delivering multiple orders. I reached our to Postmate to air my thoughts and all I ever received was auto replies. I removed this app and will never use this service again. App should be called Coldmates.


Love it very convenient most of the times but sometimes very late. Not today, today was great and on time but there has been times where the driver takes longer than they take to make the order and I also don't like the fact that some other drivers will sit there and wait for another order while the other is getting cold and the customer waiting longer.


Rarely descriptions, never menu item photos and the menu often has errors. But, most of these delivery sites are the same.


The app won't let me put in my correct address. I contacted Postmates and their solution is for me to place orders and then call the driver to give them my address. Just easier to use a different app. Deleting.


Won't send verification code after several attempts. I can't even sign in now so I'm done using this app, it's become too much of an annoyance.


This was my first and my last time to use Postmates. Apparently I didn't use one of their preferred partners and so therefore my pricing was much higher oh, there was nothing on the website that stated this and when I contacted customer support, which by the way was extremely difficult to find out how to contact them and they have no phone number option. I was given no customer service at all, just ate sorry but this is how the the application works and we're not going to do anything


My wife was having serious issues with the app on her account/phone, so I signed up and it worked fine for me. Now we're ready in future should it happen again.


Some new glitch sent me hundreds of texts for an upcoming scheduled order. I have 50 texts: Your scheduled order from Beard Papa's is set to arrive by 11:00 starting at 09:52.... No food ratings/restaurant ratings visible. Very tough to navigate. Need more descriptions and pictures of food items. Some places highly rated by the infatuation have no menu items, description, or price, just "tell your Postmate what you want"... Also, I paid for unlimited delivery thinking it would save me in the long run but I still get charged outrageous service fees on top of sales tax and tips. So, you will pay an inflated restaurant item price, a packaging and commissions service charge, a delivery fee to pay for the Postmates fuel and transportation, plus a tip. Some places up to $20 extra.


I love this app it works great for me the only issue was the restaurants do dumb stuff I order popeye's and the restaurant was closed I had no idea because this was what the driver said ..plus my chicken was cold but that wasnt postmates fault it's the damn restaurants because they need to keep their information updated with the apps company for efficiency


Sucks. They constantly send email offers but when I tried to create an account they say my email is already in use and I can't reset the password. Don't use this app! Obviously a scam


So far so good. What separates Postsmates from UberEats and Doordash is the free delivery of group items. If you're patient you can knock off $5.00 off your order and that is an awesome option for users. The other apps don't do that.


Menus are not updated with store availably. Couldn't get a basic thin crust cheese pizza for pick up without forced substitution or could of waited (7-10 business days) for refund. Items are billed for hold when ordering, then again bill for final charge upon pick up - so make sure you have at least double bill total available on card before ordering.


The service is too unpredictable. Whenever I ordered using this app I have to accept that there is a high probability that in 2 hours I will get a message saying that my order has been cancelled. Today I decided to uninstall it for good.


Out of 12 times using this app compare to other delivery app, only 2 times has the food been on time. I order food I know I can warm up without an issue. And if you call customers service, they will tell you, they can do anything for cold or late food. But beware of (not the smartest drivers) soup is usually on the side, so in directions I always dress the driver the fact have soup and it could spill.


Just try to order the total came up to $20 and 37 cents I have $30 on my card and it told me you couldn't process it cuz I didn't have enough and to use another card! Wow! how much do you need to hold onto? On top of that I signed up for the membership of free delivery it's not really free they make up that money in there little hidden service fees, tax was only a dollar 47 but the service fee came up to 6.95? Talk about hidden rip off!


The worst user experience of any app I've ever used. Every order gets an "Oh no! Your Postmates order can't be completed" error, no matter what substitutes I select.


Great service. Working gps location would be cool as i live in a complicated apartment complex, but first world problems... Anytime there is an issue with the order postmates corrects immediately! Amazing system for order mistakes


Honestly would rather use any other delivery service. Every single time I order any food, I get a "temporary authorization" on my debit card for the same amount as the food I ordered or sometimes is even higher. If I order food and it comes to $50, I also get charged a temporary authorization of $50. So I'm basically spending $100 until I get that $50 back. Very very inconvenient and dumb. Shouldn't be any reason to have to authorize the same card 100+ times.


Really like the app really, but there's just to many issues. My main issue is that you get mixed orders and Postmates doesn't give your money back, and the fact that when you want to cancel your order when is not your mistake (when the restaurant has technical issues or something like that) you still HAVE to pay for the order, like that's definitely not on me.


I too was charged almost double what was listed in the app's prices and got no help -- watch out for this devious practice. Then I wrote a review for the app sharing this information and it seems to have been deleted. I'm going to keep posting reviews until one sticks because what Postmates is doing is unfair to customers.


Very good when it works. Also you can tip in cash and select 0.00 in the app so you can get past that screen.


I LOVE THIS APP! The food is on point when you put in for delivery and nothing is missing and when any issues customer service is there to help you out I love this app so much!


Got this app and signed up for unlimited service which is offered in my area but there are never enough drivers to fill an order. Have tried multiple times and no drivers are found leading to my order being canceled about 10 minutes later. Tried to contact their support but its all just a bunch of robots with no real responses. Never use this service


Hey i got a suggestion for you guys. Instead of letting us scroll through a long ass menu, let the different categories/sections minimizable


Horrible refund policy. They seem to pick and choose when you should get a "proper" or less than what it is worth randomly. Multiple orders that were incorrect or complete handled poorly we only credited a small sum compared to the whole meal sometimes being ruined.


Postmates has been wonderful to work with and if there were ever any issues they fixed it right away. I definitely recommend Postmates to everyone and will continue using them.in the future.


App works fine, but there are a fair amount of times that the service sucks. A good example of poor service came from about two weeks ago. ETA was 20-35 minutes (+/-) Once the food was picked up, it took almost an hour for the food to get to me and it was stone cold when it arrived. The driver said he was doing multiple orders. Multiple problems there, I didn't join a delivery party, and if the food quality suffers that should be a no go. That was the first driver I didn't tip and rightfully so.


Of the numerous other apps out there. This pretty much failed all the way around. Cold food, no food, late food, wrong food. Next to impossible to contact customer service. 27 min wait time on phone, plus wait time for the meal, pretty much defeats the convenience. If you are diabetic gauge your needs appropriately as your meal delivery times are variable and some what of a gamble. Can't say that I could recommend the service.


The "pending authorization" charges are ridiculous and sometimes twice the order total, plus they put a pending charge on your card even when you are using credit. The app doesn't appear to register properly when restaurants are closed, so I ended up putting in an order for a place that wasn't even open and was charged anyway after I canceled (I had to Google their customer service number bc it's not in the app, and then only got a credit, not a refund.). Not worth the headache.


Great app overall. However, if something goes wrong with the order and the app prompts you to make a change, making said update/change is not intuitive at all. I literally lost my whole order once due to the location not having an item in stock. Frantically trying to figure this out is the only reason why I'm giving 4 instead of 5 stars.


Lately - like the past 6 months - the app hasn't been working well. We've had trouble placing orders and there's been incorrect info on the app (saying a restaurant is open or closed when it isn't). We mentioned the issue to one of the restaurants, and they said they've also been having issues using PostMates. It used to be so reliable...


I had this app for several months. It started off great. I liked that you can track your order. As months went by my orders had more and more errors. Postmates doesn't credit you for damaged items. I was a member, so I wasn't charged delivery fee. But you are charged with a Merchant Fee and a Service Fee. I canceled my membership today. I also compared an order from Postmate with Grubhub and Postmated was about $10 more.


This service can be absolutely amazing until you have to reach out to their customer support who can barely choose the correct email template and then ignore all future emails you send them trying to clarify your request because they were not even remotely close. I tried to sign up for a trial of Postmates Unlimited which ended up charging me right away so I guess they just tricked me to buy the service. I sent an email right away indicating I was looking for the trial and did not want to pay for this service right away so they responded a couple days later stating they have cancelled the membership and refunded me. That was my only somewhat positive experience with customer support because every following month I was charged for Unlimited even though I was not signed up and it didn't even reflect on my account. I reached out to customer support again after the first charge asking why I was being charged, they responded with an email template saying my refund for the original trial signup should process after 10 days. It was a month after that and I clearly stated this was a new charge for the membership renewing but they couldn't care less. I responded to the email to clarify and got no response so I reached out to them on Twitter and whoever run those accounts said they would escalate the issue which I'm sure they did because I got another email, ignoring my previous email I sent responding, and the ask for some info to see if they can find the charges in their system. I sent them the information and I never got a response, it's been 3 months since the second charge and absolutely nothing has happened except two more charges. My first 3 credit card disputes have been against Postmates and my first stop payment because they refuse to help so now I'm waiting for them to delete my account because their support is terrible. TL:DR - Their customer service is horrible and everything is based off of email templates. Their agents are just as bad for putting in so little effort in trying to resolve issues however this could be a system and/or management thing. There is a chance you'll have to dispute false charges and put a stop payment on this company because they don't care about resolving system issues.


Like the app but I wish they would update the menu items to include meat alternatives at restaurants that have them like dunkin donuts, burger king and tgi fridays. They have the impossible burger and beyond burger but you can't order that on postmates. What a shame


If I could give this app, and the company for hiring the developers, negative stars, I sure would! This app will get stuck on an old delivery, or will put you in a loop that forces you to tip the old driver again in order to place a new order. The online site will get stuck on a phone number, even if one number is incorrect, and will not allow you to go back to correct it. Btw, NO WAY TO REACH CUSTOMER SERVICE. Going GrubHub now. This sucked and I'm still hungry!


Great app! A few things I'd like added: tab view for categories and a delete item button in review orders page. Best


I really don't get this app. The prices are significantly higher (not just a little, like competition) than the locations themselves and they charge a TON of fees. It is nice there are options outside of restaurants, like CVS available, but it's just too expensive and the wait times are crazy. 60+ minutes for a place I can see from my office? Competition does it in 16. Tons of discount emails, but that's to be expected since I doubt many people use them when other companies are cheaper and faster


My first times was terrible but they work with you and solve problems. Its a good service to use when you want something you cant reach.


The search filter is very bad and you can never search for restaurants that are currently open.


I wanted to love this. Order arrived and order was prepared incorrectly. I tried to contact postmates..email only. With Email you cant reply or send them an email. Went on browser and the postmates app for Help. Help option worked incorrectly. Couldnt push "Done" after posting my issue. Cant call or talk to someone. Still had to tip 10% without fixing issue. I was going to tip 20% because I'm out of state and wanted to surprise family with donuts


App was really good. A little confusing, but I wish there was a way to contact the postpate deliverer so I could make an additional purchass.


The app is great. If there is any issues they are great about refunding my money back. Some drivers have made a couple of mistakes with my order but most of the time i have no issues. Just noticed some places charge more for food which i find to be very greedy. Like Mcdonalds or jack in a box. Charging people $3 for a $1 sandwich which is outrageous.


The service is generally good. Drivers are always wonderful. UX of the app and the method for flagging issues can be frustrating. We spend a lot of money on Postmates. I wish they would make it easier to pull up past orders in the app. Also to contact customer service immediately when major issues arise. Automatic credit being applied doesn't feed my kids on a given night, you know?


My only criticism is that sometimes the menu displayed doesn't include everything for some places and there doesn't seem to be an option for leaving comments such as asking for extra items or special instructions for the order. Other than that, the app is great! It's easy to use and delivery is always faster than I expect it to be. The best part is the variety of restaurants, something most other food delivery apps lack.


Worst Service ever! I use the app a few times over a year ago and now they charge me $99. An email from their customer service said nothing can be done . I logged in and there is no option to remove my credit card off their file. Only way to avoid the charge is cancel your credit card and report it lost/stolen. I will never use this service again and will recommend no one else does. I have filed a complaint with the BBB and a dispute with my bank. Instead of postmates use GrubHub or doordash.


I keep going back and using this app even though they disappoint every time. This time my food showed up nearly an hour past it's original estimated time, super cold, and meanwhile I watched my (bike peddling) delivery person go the opposite direction from me for over 35 minutes. Download doordash or some other app not this thing


Great service, Arrived early and friendly despite the bad weather.


This app is pretty useful. Just a few things are kind of annoying, there is no way to contact your driver so if you live in a neighborhood that requires instructions you have to hope they call you. Also the amount they temporarily charge your card for can be pretty far from your orders total. For example one of my orders totaled 20.73 and I was temporarily charged 28.43 for awhile. Overall a good app with these two issues being the only I can think of.


Things shouldn't be so aggravating and or difficult, had to jump through way to many hoops to get to order process and by the time I finally did decided to go get it myself, not worth my wait and money, I have have used before and generally somewhat satisfied, however, I've always had some issues in one way or another, I believe that this is the last!


Very easy navigation and beautiful UI. Delivery is usually pretty slow, understandably (45-80 min). Just make sure you plan ahead. Postmates gives accurate updates on your order as it is being prepared. One of my orders had an item missing, but the issue was resolved within minutes with a refund.


Honestly, the idea is amazing! But the constant orders being cancelled after an hour of waiting not worth it.$5 credit because you waited an hour for no food and to only to see your card was charged for nothing and you won't get that money back for a couple days.. it's also worth noting I had enough for the original order but because they took out the money from the first order I have no money to order again. I'm so over this. If customer support is anything like the food. I'll be here waiting.


I used the app for the first time and ended up getting charged 10 dollars more than what was in my cart without any clarification. Apparently it wasn't a partnered place which I didn't know. Apparently the menu wasn't accurate which I didn't know. So I was charged that plus the 12 dollars for using the app plus the tip. Which was more than the food itself said it was going to be. I got on this app because it was the only way to have popeyes delivered. It was NOT worth it. Eat it postmates.


It's not a bad app for convince. But just know there will be price differences. Like for example - Chick-fil-A. A wrap costs $9+ on this app. In store it's only $5.99. A lot of the items have about a $2-3 mark up on them. I haven't compared other restaurants yet.


Horrible app. I'm always getting a 'glitch ' at the moment of checkout. And this is usually when putting in a code from a special that was sent by email. Why send it if I can use it. I'll stay with Doordash, never had a issue them. The reason why I'm trying this with Postmates is because the place I want to order from only use Postmates. 👎


Delivery was quick, lots to choose from, easy to order.


Always fast and friendly. Love the party orders! Great customer service! By far my favorite delivery app!


As others have mentioned, delivery service is inconsistent, but actually the app has been giving me enough trouble recently that I've started calling or using other services. Mainly order items would disappear randomly during selection or hidden items would be driving up the cost, the app should not be that hard to get right.


I love the app, i use it frequently. Sometimes the drivers dont read my note with directions and get lost in my complex but otherwise its worked well. Until today, i paid the yearly rate for free delivery and was charged delivery. I also received the message it was holding a certain amount on my credit card, like it did before i paid the subscription when i was a new user


Great service. Fast, reliable and the food menu from restaurants are updated. Great app my wife loves it!


It is a great service to get food late at night when you don't want to go out, esp when you want something that is downtown pgh and you don't want to drive into town late at night. It really helps to get a variety of food delivered other than pizza and hoagies. Love the service!!!


Friendly and quick delivery persons, good communication when substitutions are necessary. No complaints


All out great app and better alternative to DoorDash. But does not seem to care about if your order does come incorrectly. I ordered 5 sandwiches on different occasions and got refunded 4 times. I'm picky so I like my sandwich a certain way. This last time I got rejected for a refund because I "was abusing the refunds" keep in mind I only reported as incorrect and would only get a partial refund. I'm now quiting because if I had an alergy to the ingredient, I could be hospitalized.


Never heard back after being unable to load account despite still recieving emails on the account that didn't exist. Had used multiple times in past. Created new account with same info. Never recieved confirmation when attempting to place order, showing both no recent orders and activity in recent order history. No direct contact info and no response after 45 min. Looking at alternatives.


Unlike all of the other food delivery service apps I use (Uber Eats, Doordash, etc.) this is the only app that puts 2 holds on your account. I have a pending hold both for my actual purchase amount and a $50 hold that Postmates automatically applied to my account. The additional hold is unnecessary and ties up additional funds for no reason. I will never use this app again.


I love this app because I don't have to worry about cash or card, because you can pay and even tip through the app itself


I usually use door dash but this was faster.! Thank you.


This app works well, especially with keeping track of my orders, with searching different cuisines or items, with collecting feedback and allowing me to tip AFTER I've received my order. Some things I wish it had-- more room to write specifics, for ALL restaurants. Some restaurants don't allow any comments at all (like dressing on the side, bacon crispy, etc.) What also would be cool is a way to check restaurant reviews without leaving the site. Thanks Postmates.


"Uh oh, something went wrong, please try again in a few minutes" I get this every time I try starting it up. This was after signing in once, it getting my address wrong with the GPS, and then not letting me change it. Yeah no thanks.


Tried to order lunch from place only available thru this app. Logged in w/ Facebook, verified account, put in order for the office, added cc, placed order. Get message order cancelled. Try again, get message account suspended. Try to contact customer service, only email available so no way to get a fast response. End up going to restaurant to order and pick up. Why bother verifying account if they will immediately suspend it. If we're ordering lunch we don't have time to wait for an email back!


Service was quick and effective! Food was delicious as always.


They have hidden fees and charges (like doubling the price of your order and not telling you until after its delivered). Horrible experience time and time again. And they decided to add the "unlimited" feature without my consent, which costs 100$. Horrible app. Horrible customer service!


They're always getting my address wrong no matter how many times they come..& I use this app a lot. I'm a premier member when I make complaints I see no resolutions only lip service. I use it for the convenience but I hate the late delivery, cold food, & messed up orders!!


Been using the service for years but for few months there has been a significant decline in response to receiving incorrect orders. Often I have registered a complaint that goes unheard, dismissed or responded to as if I had submitted a completely different question. I'm sick of it and will try to find another service that responds to legitimate complaints. I might sound like a Boomer right now, but I want to spend my money somewhere that owns up to their business model's inherent errors.


Really convenient and cheap compared to other delivery services. Quick and easy to use. Forgot the party was BYOB? No problem, get your drinks delivered. Starving at 10pm. No problem. Craving a breakfast burrito but stuck at work? No problem. I love it. Sometimes you get a weird delivery driver, but it always makes for a good story.


Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.INTERNET
android.permission.READ_CONTACTS
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_PHONE_STATE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.SYSTEM_ALERT_WINDOW
android.permission.VIBRATE
android.permission.WAKE_LOCK
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
android.hardware.faketouch
android.hardware.location
android.hardware.screen.portrait
android.hardware.wifi
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

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