OneService APK

Version 5.4.1 -
Last updated: 2020-06-24

OneService apk

APP Information

Download Version 5.4.1 (102)
Apk Size13.81 MB
App DeveloperMinistry of National Development (Singapore)
Malware CheckTRUSTED
Install on Android6.0 and up

Download OneService 5.4.1 APK

App Description

OneService is oneservice,tools, content rating is Everyone (PEGI-3). This app is rated 5 by 3 users who are using this app. To know more about the company/developer, visit Ministry of National Development (Singapore) website who developed it. apps can be downloaded and installed on Android 6.0 and higher Android devices. The Latest Version of 5.4.1 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 347+ times on store. You can also download APK and run it with the popular Android Emulators.

This application is a service of the Singapore Government.

The "OneService" mobile application is part of the Government’s on-going efforts to provide a convenient channel for reporting municipal issues within Singapore. The application provides for common categories of municipal issues and more features will be offered under subsequent updates.

Date of Official Launch: 25 January 2015

To provide feedback on the application, please e-mail us at

App ChangeLog

  • - New Pull-out menu
    - Updated weather display with 24-hr weather forecast

App Screens

OneService App Screen 1OneService App Screen 2OneService App Screen 3OneService App Screen 4


requires following permissions on your android device.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

control flashlight
Allows the app to control the flashlight.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. trulyGabriel low-avatar

    trulyGabriel low


    interesting concept, intent and purpose 10/10 ... but app has high latency and poor programming - considering we have been preaching digitalisation mastery for the nation, for quite awhile What happens to feedback is also a big questionmark. My feedback on covid breaches disappear and there is no log of submission /what happens to them So maybe sending an email may be more effective .... if you can decipher where on gov websites you can do this correctly

  2. Fa Frozenfa-avatar

    Tried to submitting safe distancing cases. After submitting, Report section shows empty. I don't even know if my submission was for real or it didn't get sent through since it didn't appear under Report. -_-

  3. Noah Chan-avatar

    Hits and misses. Whilst it worked pretty well for issues within the housing estate, it seems unsuitable for issues in the wider surroundings. For example, there are no avenues for dealing with noisy sports car engines roaring in the middle of the night on Ganges Avenue. Also, reports on Social Distancing disappeared after it was submitted.

  4. Mohamad Sofian Kemat-avatar

    Mohamad Sofian Kemat


    Lately always having problem in logging into the app....can the developer of this app do something about this?? This is atrocious.

  5. Christopher Ong-avatar

    Christopher Ong


    Almost impossible to upload photos taken earlier and stored in the phone gallery. When you want to submit a case and upload a photo, the option to get a photo from the phone gallery opens up a page showing all my photos in a very haphazard manner. It doesn't give any option how you want the photos sorted out. Impossible to find the photo I want to upload in all that mess. Whoever manages this app should try out all the various means themselves.

  6. Horatio Fong-avatar

    Had to force stop and clear cache EVERYTIME I want to use it to report anything. Otherwise logging in via SingPass will cause the app to REPEATEDLY try to refetch profile/data, which will certainly FAIL. When finally able to log in, all your records are either gone or there is no updates about your previous reports. Getting a location is very troublesome as well, the POINTER doesn't seem to work. FIRST world country, THIRD world app.

  7. Joanna Loh-avatar

    Whilst the app is easy to use, it's clearly an token gesture with no real function. When reports are made about some people gathering to drink and play music, without masks, nobody did anything about it. Even today, more than 3 hours after reporting, the group was still there. What's the point of having this app then?

  8. Tan Isaac-avatar

    When the purpose of this app is to shorten & making the feedbacks to the respective agency to work more efficiently. But yet when a case was being raised, it seems that nothing has been done not to mention whether there is any updates to the one who made the feedbacks. And the problem is still there. At least have some integrity to show some efficiency in the work & help making this dot a better place to live in. If not why this app is created for?

  9. philly philly-avatar

    Just downloaded the app today to submit a case about mosquito breeding. The app worked well and the photos were easy to submit. Although yet to see the requested work being done, afterall I only submitted today, and it's the circuit breaker period now, I'm quite satisfied with process.

  10. HT Chin-avatar

    No problem from registration to submission of cases, in fact quite smooth without any lagging, but after submission of case it does not appear in the history menu even after few hours. Would have rated 5 stars if history is updated instantly.

  11. Bala K T-avatar

    Sir/Mdm, Its a feedback only!. Sign-in with high hope to communicate, however, after Login, system showed wrong GPS location/address, try correct it no success and system hang up!. Could the authority look into to resolve issues therein. No use having system that does not work. Good example is signing in with Singpass, great stuff to work with these days. Thanks.

  12. Lawrence Lim-avatar

    Hit or miss. Have to log in again from time to time because the app apparently can't remember the user. Other times the app suggests that I have "connectivity issues" when my Internet is working well. If this is how the Smart Nation initiative is being rolled out, we are definitely NOT getting there anytime soon

  13. Fishdips-avatar

    so I made a report about a month ago to this useless app. they basically took a month to reply on something as urgent as nation's security matters. to make things worst. Stan Lau , municipal services office, said as it is a private matter they can not do anything about it and went ahead to close my case without first asking me is there anything else he can do for me. I think either this guy is getting rusty from working from home that his brain cells have efficiently deteriorated to nothing or h

  14. Eric-avatar

    Takes forever to load pages. Error reported in certain sections saying unable to retrieve. Small time app developers can produce better more responsive app than whoever the Government paid to develop this oneservice app for a premium $$$. I expected a Gov municipal app to be more polished than this.

  15. Stanley Lim-avatar

    None of the social distancing cases I reported appeared in the app history. It is as if nothing happened. What's the point of this function if it doesn't work. Half-baked effort will only cause more problems. Also, there is only option for HDB neighborhood, what about private residence neat city?

  16. nyet kiew-avatar

    Using singpass login either fails or takes over 1 minute to respond....with a failure to login (unable to connect to server). I've tried 5 times, looks like your server is really not available on Sundays?

  17. SK Foo-avatar

    frustrating experience because 1) problem finding user profile 2) claim my phone has connectivity problem when all other apps are fine otherwise if it's working well it's good. suggestion: to add a follow up/update button to close the case from user end.

  18. Finn Eng-avatar

    This app open a window for us to feedback but the agency will reply either useless reply or non related reply without clarify with the end user and just close the case themselves. Do not understand what the use of feedback and the agency's close the cas e themselves without solving... Maybe this app is created to as a smoke.. So u can't say got no platform to feedback but no solution too.

  19. Lawrence K-avatar

    Very slow and buggy. Freezes up often. Not intuitive, for instance, a notification to use the app to find out about dengue clusters doesn't have a quick link to take you to said function, you have to navigate through the app to find out yourself.

  20. Fearless Idealist-avatar

    Fearless Idealist


    When i try to login via singpass, it keeps directing me to the signup page after successful singpass sign-in. When i give up and try to sign up, i get error message.

  21. Alan Law-avatar

    Not even Covid-19 helpful. I reported multiple times about people breaching the CB and are mingling to play a AR game called 'Pokemon Go' near my block but no action has been taken. It seems that people can just get away with going outside since no enforcement is taking place.

  22. Billon Deal-avatar

    How can an gov app created with this poor standard? The app was lagging slow after login, page loading was so slow too. Got a hard time signing up also, I almost tried verify my sms failed for 6times and I am sure I did the correct step.

  23. L.K. Lim-avatar

    Worst app i ever used, cant ever uninstall. What the heck is this certificate issues?? Cant even select location when want to report case. Can dont force that as criteria or can i just simply input location myself?

  24. kay yong Choo-avatar

    Used to be working last year. Recently it said my phone redmi note 4 is jailbroken. Why suddenly such error message? My phone is not rooted. Why said jail broken? It is just a feedback app, why embed such nonsense?

  25. Emi Supati-avatar

    Useless App.. Takes so long to login and UNABLE TO CONNECT TO SERVER when tried to submit problem/issue.. real surprise Ministry still allows this app to be made available after bad reviews.. Should terminate the developer and overhaul app.. Very frustrating..

  26. Karen Law-avatar

    Repeatedly showed me to the Sign Up page after I logged in with Singpass. From the reviews, it seems like this bug has not been resolved despite other users reporting it weeks ago. Totally disappointing

  27. jeremy aruldoss-avatar

    jeremy aruldoss


    Tried to access twice today via Google login..unable to load due to server error. Receive Gov SG WhatsApp updates for the One Service App to report infringements earlier..but the app is not loading. Was there any server issues or was it an Android or iOS issue?

  28. Skylar Chia-avatar

    When I open the app, whole screen turn white and nothing happened, hanged. Can't even exit the app immediately when press Back button on my phone.

  29. JT chin-avatar

    Unable to register, unable to log in, unable to connect to the server, no response when pressing Register button, take long time to receive the verification code.

  30. User-avatar

    Unable to even create a login ID. Otp was slow in appearing, even with 4-5 tries. While waiting for otp, app keep showing that unable to connect to server. Makes me wonder how did the 700 reports of safe distancing even come about.

  31. Marie Tan-avatar

    This apps sucks. Try to register n twice were unable to submit as server not responding. 3rd time, try to register n said my phone number is taken so i went to check my email, i did not receive any confirmation

  32. Kenneth Koh-avatar

    Can't even logon after successfully connection to Singpass. Error "502 - Web server received an invalid response while actiing as a gateway or rproxy server". Also cannot logon via Google account.

  33. Chua KY-avatar

    Had to keep submitting cases, 2 times already, because issue not resolved and they just closed the cases. No estimation of schedule to resolve the issue. Guess have to submit case every month. Weird operation flow.

  34. Tony See-avatar

    Whatever new case i reported it will not reflect on the home tab anymore. Please solve this issue. Thank you.

  35. Jasline tan-avatar

    The options are limited... For example, want to report cases that out of the options also dont know which one to choose. For example smell and noise. How to report case.

  36. Heinz Eric Budinger-avatar

    Heinz Eric Budinger


    Can't open the app, says my phone is jailbroken, if it is, then not by me! Can't uninstall either, rather pointless. Besides, I didn't install the app and suspect it came from my Telco.

  37. David Wong-avatar

    The page that requires a pin from phone disappeared when you go to retrieve it. Then one got to log in again and the same problem replay.

  38. Shamu Dearie-avatar

    Not sure if the app works. I have reported few cases but does not reflect of the pending case or history. I am not sure if action has been taken yet. I do see the problem still

  39. Diana Tan-avatar

    Can't even register. Kept saying my user ID and phone number taken already when I haven't even registered. Login with SingPass also failed. Blah.

  40. Yingster C-avatar

    There's a pop up that says cannot locate certificate esp after tapping on location on map. Then it hangs.

  41. William Ng-avatar

    Unable to register. Claim that my email was taken but when I tried forget ID, my profile doesn't exist. Can't use at all.

  42. Mark Carter-avatar

    Impossible to create a user id! I click on the create user I'd link. Put in my phone number and it says user does not exist! Priceless. No way to go forward from there so cannot use the app. Oh dear.

  43. Kho WeeHaur-avatar

    Unable to submit case. System just continues showing you have internet issue. But I have no issued with all other apps.

  44. Gabriel Lee-avatar

    Worst app ever, fails to connect to SingPass. Slowest app ever and also kept saying I have connection issues when my WiFi is totally fine..

  45. Wesley Ting-avatar

    Here's another 1 star review. tried to sign up multiple times but all i get is: (Oops! unable to connect to server)

  46. merv zheng-avatar

    Cannot even get pass singpass. Until singpass turn expired and throw out error.

  47. C Yee-avatar

    BTP town council takes 3 days to respond. NEA takes 2 weeks and still have yet to respond on dengue issue. App should allow reopening of cases by submitter if issue is not resolved although it is closed by an agency because they have "told" someone to handle it but no one actually resolved it, and no one checked that it is actually done.

  48. Chee Wee-avatar

    There is no reason for this app to detect whether a device is jailbroken or not. This is simply an app for reporting issues.

  49. Alaster Leong-avatar

    Useless app as after reporting a case we will not know whether the authority will take action or not. I've reported a social gathering case but I still see people gathering after two weeks. Wasting all my time taking photos and write the report. Useless app...sigh 😫

  50. Tan Yu Da, Benjamin-avatar

    Tan Yu Da, Benjamin


    App always cannot login. Able to login once awhile but feedback not taken seriously by authority. Always close case prematurely to meet KPI. Nothing solved.

  51. Hear Hear-avatar

    Can neither sign up nor login with email or mobile phone number. Your app state "User Profile does not exist". Crab! Got to uninstall.

  52. Wee Kiong Tan-avatar

    Singpass log in error with aif server error.

  53. Dennis Tay-avatar

    Have tried a few time to submit cases but was put off by the app not being able to submit when the button was pressed. Something wrong with the apps?

  54. teckseng low-avatar

    Slowest apps. Tried for more than 10 mins still unable to connect to the server.

  55. Tony NHC-avatar

    Useless. After registration, it just shut down. Try Login and it shut down again

  56. Izwan Joe-avatar

    Non responsive. Tried submitting a case of not keeping safe distancing rule. But the case disappear in history despite sucessfully submitting

  57. Kok Kee Quek-avatar

    Today totally down. Say got connectivity issue. Past cases & location cannot display. Suspect servers down.

  58. Mohamed Sarjoon-avatar

    Mohamed Sarjoon


    Not able to login using Singpass, Facebook and can't register user. So how? Test before release

  59. Dennis Lim-avatar

    Can't even log in with facebook or singpass, whenever I click log in with facebook or singpass the app shuts down itself.

  60. Valencia Chia-avatar

    Unable to sign up and keep having Error say unable to connect to the server. Poor app..

  61. WP Tan-avatar

    Absolute rubbish. Can't even create an account. Keeps saying server error.

  62. Roy Nara-avatar

    Not even working. Tries to sign in Thru singpass unable to do so.

  63. Priyadarshini Singh-avatar

    Priyadarshini Singh


    I tried to report incidences 2 times , but it just keeps going back to login page despite successful login

  64. Fahmi Pawi-avatar

    Useless app. Reported but there's no way to check the status of it. Emailed them too but to no avail.

  65. Patrick Lee-avatar

    Full of bugs, should be fully tested before pushing out to production.

  66. MiniCooper AS-avatar

    Unable to submit reports. Shows error message of unable to connect to server whenever submitting

  67. Shankara Velusamy-avatar

    Shankara Velusamy


    Can't sign up .. received "Can't connect to server" error message.

  68. Rui Fa Lin-avatar

    System seized whenever trying to verify OTP. Notwithstanding it was developed quickly, developers need to test it vigorously before pushing it outm

  69. Nicholas-avatar

    Issue certificate error etc etc. The latest update make this app not usuable.

  70. Ken Teo-avatar

    how can this be a government app when its forever loading and cannot connect at all.. really disappointing..

  71. Kelvin Teo-avatar

    Always have error when logging in using singpass.

  72. hobeverly1212-avatar

    The otp dun work! Now cannot even log in. Whats the point of asking people to download when the app doesnt work!

  73. Chai Boon Chua-avatar

    Just downloaded e app but can't login using FB .. it says cannot connect to sever despite several tries

  74. Lina-avatar

    Unable to log in even after several attempts.

  75. Stephan Schuster-avatar

    Stephan Schuster


    Itcrashes all the time. Absolutely useless.

  76. Hockswan Chan-avatar

    Submit button cannot be used.Map showing wrong address after correcting it.Not friendly use

  77. 啓示Keiji-avatar

    Can't login with singpass, and can't create account?!

  78. low yew hee-avatar

    Downloaded but unable to register or login, keep on replying on server error.

  79. MY-avatar

    Certificate issue, can't submit case when locating location

  80. scorpion sting-avatar

    Terrible apps cannot sign up! Kept on prompt invalid email or username

  81. PEACE IN THE WORLD கலாம்-avatar



    I appreciate this app.i use this app to rectify our street lights. Once I complained 2nd week settled everything

  82. Wei Liang Chia-avatar

    Unable to sign in via singpass. System error.

  83. Xie Jiayao-avatar

    always having difficulty logging in or accessing the features

  84. yingfu wong-avatar

    I reported a case, they closed it and say they've resolved it by removing the object. I looked down from my window, the object still there. ok can.

  85. Yew Chin Toh-avatar

    Now cannot login w Singpass mobile. Fix it guys!

  86. Eugene Chan-avatar

    Useless App Waste Time Cannot Post Case Cannot Review!!! Pls Remote This App.

  87. Sheyanne Yow-avatar

    Easy to use and very responsive

  88. Yunting Su-avatar

    Can't even register. Kept having errors.

  89. Kelvin Lee-avatar

    Lousy app. Need to keep launching and very slow.

  90. Archergod-avatar

    App kept logging me out and fail to refetch my profile.

  91. Ivan Lew-avatar

    Keep tripping after update while trying report cases as at 31.05.20

  92. Jayson Wan-avatar

    Crashed my phone a few times already. Uninstalled.

  93. tan eric-avatar

    Is this app content to different agency also no improvement.

  94. HockEng Loo-avatar

    Map not working. Cant report a new case

  95. Yana Omarie-avatar

    Crappy apps! -Login twice using my SingPass, 1st time it hang. EXITED the page AS IT indicated that my login not successful. Tried 2nd time, click on Login with SingPass, page automatically went to waiting for OTP page. - SingPass login successful but page still require me to create account. -Create account using email add & hp no. Manage to see the full content of the apps. Log out. Try to login again, was promoted to create account as my User ID is not registered!!!???? HOW SAFE IS THIS?

  96. Isketampolar-avatar

    Please allow us to edit our submitted cases... Sometimes the address are "auto location"

  97. kaikai xin-avatar

    Complete form on social distancing but when i hit submit case there is no respond at all. App is wasting my time.

  98. Isaac Chung-avatar

    Having login issue, app keep restarting.

  99. vivian chua-avatar

    Cannot even submit...useless apps when you want to submit case

  100. Audrick Wong-avatar

    Very buggy. Always cant logged in