My Zong APK

Version 4.2.3.7 - com.zong.customercare
Last updated: Thu, 10 Sep 2020 14:37:59 UTC
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All Your Needs, Just one Tap Away. Download My Zong App and Start the Experience

My Zong apk

APP Information

Download Version 4.2.3.7 (17)
Apk Size22.87 MB
App DeveloperCMPak - Zong
Malware CheckTRUSTED
Install on Android4.1.x and up
App Packagecom.zong.customercare.apk
MD530e3b5130b028406c38a04fd42548b9f
Rate4.2
Website https://www.zong.com.pk/misc/my-zong-app

Download My Zong 4.2.3.7 APK

App Description

My Zong is zong,customercare,communication, content rating is Everyone (PEGI-3). This app is rated 4.2 by 15 users who are using this app. To know more about the company/developer, visit CMPak - Zong website who developed it. com.zong.customercare.apk apps can be downloaded and installed on Android 4.1.x and higher Android devices. The Latest Version of 4.2.3.7 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 60571+ times on store. You can also download com.zong.customercare APK and run it with the popular Android Emulators.

My Zong App is a One-Stop Destination for Managing your Zong Account, Checking remaining free resources, Activate/Deactivate bundles or Packages, Check internet History Details, Recharge Your Account, Get Recommendations for Internet Bundles, Entertainment & much more.
Now you can login up to 5 numbers simultaneously with simple steps.
With My Zong App, Prepaid, postpaid, MBB & Internet SIM customers can avail following features in 3 languages: English, Urdu and in Chinese.

Manage Your Zong Account
View Ownership Details of SIM
Postpaid Customers can now check detailed Ebill of last 3 months. 
Check Current Balance & Its Expiry Date
Active Package Plan & Promotions Information for both postpaid and prepaid
Manage your MBB device & activate MBB bundles directly from MY ZONG APP
Activate Internet SIMs bundle 
View Internet Usage
View Call & SMS brief history details.
Data Manager for Recommendation of Data Bundles Based On Usage
Activate or Deactivate Zong Promotions/Packages/VAS 
Recharge Your Account through scratch card or Recharge online
Become Zong User
Entertainment
Videos
Games & Apps
Find Us
Reconnection campaign Check
Book 4G Devices
Zong CSC & Franchise Addresses Map
Zong Helpline Details
PayMax agents search
Zong Social Media (Facebook, Twitter & Chat)
 

App ChangeLog

  • - New attractive User Interface
    - Easy Access to latest Games / Videos Application.
    - Separate Internet SIM Bundles.
    - Minor bugs fixed

App Screens

My Zong App Screen 1My Zong App Screen 2My Zong App Screen 3My Zong App Screen 4My Zong App Screen 5My Zong App Screen 6My Zong App Screen 7My Zong App Screen 8My Zong App Screen 9My Zong App Screen 10My Zong App Screen 11My Zong App Screen 12My Zong App Screen 13My Zong App Screen 14My Zong App Screen 15

Apk scan results


Apk Scaned By TotalVirus Antivirus,com.zong.customercare.apk Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:11|undetected:64|
Name:
SHA-1:03f6d8ad4306c772b96aa4b41875b1106884bdae
SHA-256:32abe0eeb8f7c7df7cf6e94e88c4be0e8a57ee74bfb8582baedef315ef600f8d
SSDEEP:393216:bJChVUDLd++K+dDdkvMXIJnK/VDnK/VicqQ0KtuJ1gphoMEVEQbVr8WBSLM3g:bJChodsMXAK/VrK/VVwAk1gprES2VryB
File type:Android
Magic:Zip archive data, at least v2.0 to extract
File size:23976980
Uncompressed Size:43927305
Contained Files	:1726
Contained Files By Type:MF:1,RSA:1,SF:1,TTF:1,dex:2,gz:1,png:504,so:19,ttf:2,txt:1,xml:124,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.INTERNET
android.permission.READ_APP_BADGE
android.permission.READ_PHONE_STATE
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.VIBRATE
android.permission.WAKE_LOCK
com.anddoes.launcher.permission.UPDATE_COUNT
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
com.htc.launcher.permission.READ_SETTINGS
com.htc.launcher.permission.UPDATE_SHORTCUT
com.huawei.android.launcher.permission.CHANGE_BADGE
com.huawei.android.launcher.permission.READ_SETTINGS
com.huawei.android.launcher.permission.WRITE_SETTINGS
com.majeur.launcher.permission.UPDATE_BADGE
com.oppo.launcher.permission.READ_SETTINGS
com.oppo.launcher.permission.WRITE_SETTINGS
com.sec.android.provider.badge.permission.READ
com.sec.android.provider.badge.permission.WRITE
com.sonyericsson.home.permission.BROADCAST_BADGE
com.sonymobile.home.permission.PROVIDER_INSERT_BADGE
com.zong.customercare.permission.C2D_MESSAGE
com.zong.myzong.offnet.MAPS_RECEIVE
me.everything.badger.permission.BADGE_COUNT_READ
me.everything.badger.permission.BADGE_COUNT_WRITE
android.hardware.faketouch
android.hardware.location
android.hardware.screen.portrait
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Haider Kazmi-avatar

    Haider Kazmi

    2020-04-14T10:15:24.333Z

    Thank you issue resolved in 01 hour. I posted the below mentioned review and now the issue resolved. As far app is concerned it is awesome but coverage of 4G MBB device is getting worse and worse. I am receiving only 0.09 to 1.8MBPS and after complaining for more than 4 times, it is getting worse and worse day by day

  2. Hasaan Mustafa-avatar

    Hasaan Mustafa

    2020-04-01T17:42:11.176Z

    app download I am going to give a suggestion to improve the user experience... Include an option to temporarily disable a package when you have more than one packages activated. So that one can consume one package completely rather than consuming both at the same time. When this option is included in the app ill give it ⭐⭐⭐⭐⭐.

  3. Asad Jameel-avatar

    Asad Jameel

    2020-04-12T13:38:02.964Z

    apk Zong App do not show the history of calls. It shows the number of calls and duration. But what number was called could not be traced. Further more zong deducts balance for no reason. I mean I am not using zong data but charged for using data on daily bases. Volume consumed is 0.0001 mb and charged for Rs. 4.8 every day (twice a day few times) till my balance was 0. Also shows a call of 10-12 Min but no details and amount is deducted against call as well. Tried to contact C.S several times but there was no response. Hope you can clarify the situation and stop deducting balance for no reason.

  4. Abdul Majid-avatar

    Abdul Majid

    2020-03-30T09:36:52.820Z

    app apk I have online recharged thought this application and it gave me error. I tried 2nd time it gave me error again and after one day it recharged amount of both attempt to my number. when I don't need it anymore. If application gives error. It should not Recharge after one day this is cheating.

  5. Sheharyar Ali-avatar

    Sheharyar Ali

    2020-04-09T11:57:58.710Z

    my zone login Update: issues still not fixed after a month. Changing my rating to 1* until it gets fixed. Great app but doesn't give you the option to resubscribe a monthly package to roll over your current resources to the next month. Only option is to unsubscribe. Also there is no option to Auto-Subscribe and i have lost Rs.500+ many times because my package expired and i forgot to resubscribe.

  6. Bilal Awan-avatar

    Bilal Awan

    2020-04-08T20:13:17.437Z

    app offer Dear Zong team your app is fantastic but unfortunately the latest update doesnot work with Android 10. It just hangs on language select screen. Kindly resolve this issue. Thanx Edit: The app becomes unresponsive with no error message. Touch becomes inactive. I have found that problem was due to screen color calibration which I use to protect my eyes. My Zong app fails to receive touch input when “draw over apps“ is being forced by other apps. The previous version did not have this problem.

  7. Sameer Siddiqui-avatar

    Sameer Siddiqui

    2020-02-21T14:10:13.640Z

    app download uptodown The new look is a lot better than the old one. Good work! However, it is still a pain to use more than one account. It keeps asking for the pin numbers again and again every time you switch. And then gives error messages sometimes, saying the pin and number doesn't match. Please fix this. And allow multiple accounts to be added on same device. -- The developer responded to this request as follows: "your complaint regarding My Zong App has been catered. Upon switching account, you have to enter Pin each time" Seriously?? Secondly, the more I use, the more bugs I find. There is no way you could check your usage history for a date range. You can only pick one date at a time. If you view one date, and then select another one, the results are all mixed up, and duplicates. The date column is missing from the table, so there's no way for you to know which records are correct. I have already reported it to the developer. But by the looks of it, I may get a similar response like above.

  8. Rafique Abdullah-avatar

    Rafique Abdullah

    2020-04-09T09:18:01.831Z

    apps 1. Get e-bill is working partially. Unable to view previous month bill. 2. How to set default account when multiple accounts are added? Currently first account is default and switched back to first account after restarting. 3. How to remove any single account from multiple accounts? Billing details should be available as bill is changing, so user can explore how he is being robbed.

  9. Mubeen Mazhar-avatar

    Mubeen Mazhar

    2020-04-15T10:40:45.493Z

    apk download Overall experience is good. I just have one suggestion, "unsubscribe" button should be in red color not green. I am new to zong and just unsubscribed the package mistakenly. Replying "Y" at 3982 was helpful to recover the package's resources.

  10. Mashhood Hussain-avatar

    Mashhood Hussain

    2020-04-04T14:07:51.712Z

    app old version Its very rubbish, the speed is poor, the worst internet i've ever used, literally the Zong is stealing its user's data. We can't use more than two mobiles simultaneously. Service centres staffs poor, they are there just to listen the user's problem not to solve it, moreover we can't play online game as the latency is always high. In the short I suggest people not to use it, its just a waste of money. #poor bandwidth. #poor service Poor everything, lol. zong 4G just a name....

  11. Arslan Baig-avatar

    Arslan Baig

    2020-04-06T16:17:46.617Z

    Zong, what is wrong with your app? My balance has decreased from 176 to 110 automatically. I haven't even used the balance. I prefer to mostly use Telenor Internet, but I see my Zong's balance decreased whenever I sign into the Zong app. What's the matter? Restore the balance or I'll stop using Zong and ask many, many others to stop using it.

  12. R.I.P FuN-avatar

    R.I.P FuN

    2020-04-09T06:45:53.397Z

    App is Good, but Internet service is so poor, I thought zong have the best internet but I was wrong from the day I get your sim I'm facing new problems. I also call your help Center and exactly do what he said but it doesn't change anything net is still poor, I purchased your sim because I want to play games and now I can't even open FB or Insta my device is 4G and sim is also a 4G, I downloaded this app and it gives me 4GB free net when i open mobile data net is not working so plz help 🙏

  13. Shariq Khurshid. official-avatar

    Shariq Khurshid. official

    2020-02-17T18:46:52.455Z

    This new app has amazed me surprisingly. Awesome and brilliant piece of art. It is so simple, so easy to understand all of your enquiries, bundles, usage, balance at a glance. Really appreciate the I.T team to bring it on. I have been finding this kind of One touch app for a decade. Genuine hatsoff to you guys. Keep enhancing it. Regards. Shariq khurshid.

  14. Umer Writes-avatar

    Umer Writes

    2020-02-08T08:19:13.715Z

    The update you made is very bad and no packages, usage proper details shown and also also day by day your network is degrading.... Why this is happening, sometimes internet speed is good but for few minutes only, I'm using Zong from last 2 years but know I'm thinking for a change because your network is no more Good..... Please improve Anyway I'm giving you 5 star because my last two year experience is very good with you....

  15. Wajid Ali-avatar

    Wajid Ali

    2020-03-05T03:49:00.384Z

    Fabulous App... I just need a functionality in this App.. Hope the developers will respond positively. I need that Average Remaining Data be shown on the App. For example: If there is 24000 MB data remaining and the package is going to expire in 10 days, then Average Remaining Data (per day) will be 24000 ÷ 10 = 2400 MB (per day remaining) be shown somewhere on APP. I'm sure this feature is easy to implement and will be liked by a lot of users.

  16. Muhammad Farhan-avatar

    Muhammad Farhan

    2020-03-15T07:07:15.441Z

    The new update is cool only to the extent of GUI. One major bug I have noticed and which is irritating me is that if you open the app after a day or two, you will be automatically logged out and will be asked to enter pin. Resend pin option won't work in situations when you extremely need the app like for package subscribing or else. Once you log in, there must be no reason to be logged out itself. Develepors should fix this.

  17. Syed Ullah-avatar

    Syed Ullah

    2020-03-17T07:14:05.888Z

    New my app is 3rd class as compared to previous one. Also processing is too slow. I personally recommend restore the old one. Thanks. I appreciate your concern and will try to convince you to my suggestion. Old one had each n everything in one page with all the information. The last date for the package was not hidden. Operation to subscribe was easy n quick. Was quick to show balance.

  18. Xperia Neov-avatar

    Xperia Neov

    2020-04-05T16:36:45.300Z

    I had the issue and tried contact us feature through live chat but couldn't connect to any representative.i waited for more than 10 minutes. Approximate time was 1-2 minutes with only 2 peoples in the queue but no CR connected even after 10 minutes. Also I activated monthly WhatsApp bundle through app but when I am going to deactivate the bundle now due to balance deduction daily it's not allowing me to deactivate the bundle from App..

  19. Babar Khan-avatar

    Babar Khan

    2020-02-08T09:49:23.907Z

    New app, though has better interface, but is buggy. Welcome screen and language selection appears each time app is opened and has to be skipped. No way to check 'dont ask again'. Moreover, have to enter OTP every time the account is switched (for registered multiple accounts). App, as of now, is more of a nuisance than service.

  20. Muhammad omair-avatar

    Muhammad omair

    2020-04-11T05:01:04.620Z

    the worst problem in zong network is the Packages get automatically subscribed, the person forgets which Package he subscribed in the past and by loading balance it automatically subscribes the package and takes away all the balance, remove this automatic subscription this is the worst flaw in zong Connection, a way of stealing your balance in other words

  21. Raja Jani-avatar

    Raja Jani

    2020-02-17T10:51:07.953Z

    Two circles are revolving and revolving but not not getting ready so aap could be used. Restarted the cell phone, uninstalled the app and reinstalled, but nothing worked. My internet is working fine but App is not responding 😠. Before current update it was working fine. Please resolve the issue. My Cell Phone is Xiaomi Mi A1.

  22. Yasir Aftab-avatar

    Yasir Aftab

    2020-02-15T17:15:24.875Z

    Wow the new update is just amazing, alot better than previous version, just for more improvement of the app, kindly consider changing the internet icon (where it says internet remaining, it's a wifi icon which confuses the user you can use the 4G icon etc) and also consider changing the social paclage icon (the one that has thumbs up, you can use icon of what's app/Facebook, because it also confuses the user a bit) other than that the app is very improved now👍🏻

  23. Fasih Khaan-avatar

    Fasih Khaan

    2020-04-07T13:22:47.951Z

    This app is very good and hlepful for me because it hlep me in finding my Favorite pkg and tell me the Exact time of my pkg and when it will expire and And Very Easyly we can see our balance and it is very Easy to use . I like this app . Keep it up my zong app .😉😍😘

  24. Imdad Khan-avatar

    Imdad Khan

    2020-04-15T07:19:34.616Z

    There is no choice available to renew an already subscribed bundle like the previous version had. There is onlu Unsubscribe button and no option to subscribe. We have to renew the bundle via sms. Previous versions were good.

  25. Isha Basharat-avatar

    Isha Basharat

    2020-04-14T11:15:22.865Z

    New updated app is not working well. i activated an other network call offer from my zong app and use the offer but it was not activated and my balance got Zero.This app is also not showed new balance as my balance decrease but it show the old balance. it create more confusion.kindly improve your app

  26. Khalid Chan-avatar

    Khalid Chan

    2020-02-11T22:07:35.844Z

    This new update made this app the worst of it's kind & when I opened it after new update, somehow it managed to subscribe itself for ZongGPALY services for which I had to pay from my account. I called the service center for unsub process, they told me that some 3rd party app links made the successful subscription for ZongGPALY by themselves, eventually I had to pay 2 times. Too many bugs and this is not giving the details of Internet usage etc.

  27. Imtiaz Hussain-avatar

    Imtiaz Hussain

    2020-02-17T19:04:29.312Z

    I am using my zong app from almost 3 years, but this version disappointed me a lot, as I am experiencing many issues like OTP required whenever I switch from one account to another how can we get OTP again and again when we need to switch quickly? Moreover we have to select language every time we open this app as wel as we have to skip app ad. When we stuck to OTP then we leave with only 2 options whether to entre OTP of desired number otherwise delete all accounts, why should we delete all a/c?

  28. Ti Tan-avatar

    Ti Tan

    2020-02-21T11:22:52.729Z

    All things are managed good, but i suggest add one more option for payment directly from visa cards, like when we are going to subscribe an offer it will be subscribe by our balance, but if we have zero balance in our sim it will not be subscribe, add a button/option for directly pay from visa card or mobile balance while we are going to subscribe an offer. Thanks

  29. tariq ali-avatar

    tariq ali

    2020-03-03T10:20:47.616Z

    Update problems so had to uninstall and reinstall then update. Not good app updates. The update notification would not go away, so I selected to update after which I restarted the app and the same notification came again. I did this 5 times. I could bit use the app because of this notification. In the end I uninstalled the app and reinstalled for it to work. Wasted my time and I could not get usage an package information while this was happening.

  30. Aimee Khan-avatar

    Aimee Khan

    2020-03-15T08:39:05.220Z

    worst Update . Feeling not happy from the new update. Always want login again and again every time whenever i want to login. I think Developers or the designer don't know anything about UI&UX because if they knew then they will understand that user needs login only at first time when the user want to login. But here user have to login before open the application.

  31. Awais Farhad-avatar

    Awais Farhad

    2020-02-10T10:18:56.787Z

    New app design is better but I was already sick of the advertisement messages from zong, now it is giving me ad notifications too. There should be an option to in subscribe and limit them to only low balance/end of bundle notifications.. . Also have weekly nationwide offer activated but it shows in only "remaining sms" and not in "remaining minutes". There should also be notification for when the bundle ends or near to end the way ufone does

  32. Dr.Iftikhar Ahmed-avatar

    Dr.Iftikhar Ahmed

    2020-02-18T05:54:21.946Z

    After 2 yrs of togetherness with zong 4G device I finally separated. These two years I experienced many problems to the extent that I have to change my device. There were problems of signals. But the main fault was in their device which sometimes refused to start, sometimes it was open but couldn't connect wifi with my mobile, I complaint ao many times to the franchise but they refused to get it repaired and told that device is not entertained by zong. Seriously yar its insane that you are sell

  33. Said Bad Shah-avatar

    Said Bad Shah

    2020-02-17T16:05:14.124Z

    This app has an error. That is, it shows the social media internet in one place. For example, in a month's package, YouTube and WhatsApp's Internet can be seen in one place. Ie WhatsApp 2500+ YouTube 1000 = 3500 Lets see That means only 3500 views. This does not indicate how much of WhatsApp and YouTube's Internet remains Also include the package tax in this app so we know how much the tax is.

  34. Siraj khan-avatar

    Siraj khan

    2020-02-28T15:48:00.674Z

    Repeatedly the same problem has been reported but Zong probably doesn't need the customer just to make money, ashamed when 4G is up but running at 2G speed, there is a feature inside the application that can give feedback as well. Doesn't work Dear Zong Your network problem will be solved by how long it may be. Shame on you but not

  35. Arif Qureshi-avatar

    Arif Qureshi

    2020-03-23T08:31:03.848Z

    The update from February 27, 2020 freezes the application when launched. I'm running Android 10 on Pixel 4. It just stays on the first screen for selecting language and no option can be selected. STILL THE SAME APP FREEZING ISSUE WITH THE MAR 15 UPDATE

  36. Syed Mudassir Ali Shah-avatar

    Syed Mudassir Ali Shah

    2020-03-04T04:52:39.172Z

    Every time I switch between my numbers, the app again want to send a 6 digits code to the number, even after you register your numbers in the app. This is absurd. This even causes more annoyance because if you don't enter the code the app does not even let you using the number in your hand.

  37. Aleezy Ahmed-avatar

    Aleezy Ahmed

    2020-04-08T14:38:58.511Z

    This app and this network zong is not as good as i think and heard, i am very disappointed by its pkgs and feathers so that they are very costly and rubbish, i am seriously thinking about to convert my sim on telenor or any other network... Also I am not satisfied by its 4G speed as well

  38. Ashfaq Khan-avatar

    Ashfaq Khan

    2020-04-09T17:49:37.649Z

    Zong super card bundle have roll over option but with this app one have to unsubscribe his previous bundle to subscribe again. There should be an option of re-subscribe along with option of unsubscribe. Overall, this app is improved a lot over a time.

  39. Abdulghaffar ghaghro-avatar

    Abdulghaffar ghaghro

    2020-04-09T04:09:34.470Z

    App is good but their service is poor. Internet speed is going too slow to do anything. Just imagine download speed is 5 to 6 kb/s. In this speed, how one can attend online classes. When I contact them using Facebook they don't reply. (Ab chaloo zong internet ore sub kedo...........).

  40. Muhammad Harris-avatar

    Muhammad Harris

    2020-02-16T16:57:10.504Z

    No service in the app for International Roaming for Germany and other European countries. (1 star deduction) No service in the app to unsubscribe from offers/packages-oriented marketing messages. The weblink doesn't work either. (2 star deduction) Two stars for the excellent outlook of app and all other features.

  41. Tariq John-avatar

    Tariq John

    2020-03-02T16:00:09.934Z

    The app gets lot of updates. When there is a new update, u cannot use the old version app unless u turn off your internet, enter the app and then turn on the internet. Please fix it, so that people could also use the old version of the app sometimes.

  42. Khan Baba-avatar

    Khan Baba

    2020-03-24T07:22:53.771Z

    The new one is not simple and easy to understand the remaining free resources each separately. The previous version was much better than the new one. Please restore the old style and simplicity. Thanks!

  43. M. Ramzan-avatar

    M. Ramzan

    2020-03-31T14:54:21.131Z

    As you well know we have been given these two buttons so that we can have our own custom package.I want you to stop the package and update the buttons in this application such that the user can automatically pause one package and use another package. It costs MBs of weekly package even though it is a social package.

  44. Ayesha Binte Habib-avatar

    Ayesha Binte Habib

    2020-04-01T15:21:31.147Z

    I've been using mobile data for a week and it's really really really really slow and most of the time would stop in between showing "E". Please fix your bugs and errors or any kind of problem regarding internet issues.

  45. All in one-avatar

    All in one

    2020-04-13T10:20:35.416Z

    It could not work it just working on processing after filling the number nothing were shown on the screen after 5 minutes it shown the massege like as 'dear customer you number is invalid' kindly do something and fix this problem immediately.

  46. محمد عباس-avatar

    محمد عباس

    2020-02-22T13:09:32.350Z

    Repeatedly the same problem has been reported but Zong probably doesn't need the customer just to make money, ashamed when 4G is up but running at 2G speed, there is a feature inside the application that can give feedback as well. Doesn't work Dear Zong Your network problem will be solved by how long it may be. Shame on you but not

  47. Rehman Akbar-avatar

    Rehman Akbar

    2020-02-11T17:34:32.127Z

    UI of new app seems better but there are hell alot of bugs in it. From the day it has updated I am unable to see free resources I have as it shows all of them as Zero. I have sent email on the mentioned ID but no response. I called their helpline but in vain. Pathetic App.

  48. Javaid Abid-avatar

    Javaid Abid

    2020-02-14T15:17:56.469Z

    - LiveChat not connecting at all even waited whole day. No agent available. Disappointed. - Attachment icon in LiveChat not working - Hybrid Packs don't have all the information required - App not adjusted to P30 pro resolution. You can't see what you typing in chat section (covers under dial pad). I'm using Huawei P30 Pro.

  49. Sounds Of soul-avatar

    Sounds Of soul

    2020-03-15T06:17:20.769Z

    The new update is not working well.. overall it was good but there's a problem that it take a lot to refresh. Or sometimes it doesn't refresh and don't show the accurate statistics of remaining balance, data,etc.

  50. Israr Hussain-avatar

    Israr Hussain

    2020-03-27T15:38:34.472Z

    Since update, the app is not working properly. It does not show the subscribed packages even after the lapse of considerable time, the subscribed packages, used and free resources.

  51. Noman Khan-avatar

    Noman Khan

    2020-02-19T13:17:09.894Z

    Actually the app look is better but zero performance, app is not showing actual data. I mean I recharge balance and app is not even updating, not showing actual usage of data etc etc. Kindly resolve the issue. Old version was better than the new one. Regards Noman Khan

  52. Aqib Mehmood-avatar

    Aqib Mehmood

    2020-03-10T07:55:59.397Z

    I'd rate 4.5 after the UI improvements But I'd like to have my own personalized profile photo . Also the app is missing one of the most highly demanded features in this era " the dark mode theme", almost every app has it , feels so much pain to open this app in the night & have those white themed pixels ruin your sleepy mood.

  53. Humdum bhai-avatar

    Humdum bhai

    2020-03-22T07:05:38.540Z

    Now very nice app easy to use. But need improve only one thing. Should be open this app free of cost. Even no have cradit and internet package. You should be give free internet access same like facebook. We can use facebook free even no have internet access package.

  54. Noman Qadeer-avatar

    Noman Qadeer

    2020-03-01T07:38:29.215Z

    Poor interaction with system. Packages are not activated through app rather activated through manual code. On Feb 16, I tried to activate monthly Punjab offer through app and had to over recharge but every time i got msg of low balance but when i tried manual code it activated instantly. Now i hv extra balance in my account. This system should be more efficient Manual codes should also be mentioned with each offer in app.

  55. Misk Onus-avatar

    Misk Onus

    2020-03-03T19:26:43.234Z

    The new update is futile. The bundle tab has no options at all despite of refreshing again and again. I recharged 500 rupees and the bundle activated automatically, when I unsub the bundle, the balance remained the same and again asking for more balance. I lost my 500 rupees due to this app. Very bad experience from zong.

  56. Awais Yusuf-avatar

    Awais Yusuf

    2020-04-08T05:06:56.670Z

    There's problems with refreshing the app As well as internet package using priorities are not good Please try to improve these things Thanks in advance The app is not working fine . There's a lot of issue regarding refreshment And internet consumption. Kindly look for that

  57. Malik Aneeq-avatar

    Malik Aneeq

    2020-04-03T17:38:34.219Z

    if i had subscribed mega data offer and facebook bundle together.....So wh at the time ofmega data offer means froma 1am to 9pm ever i used facebook mb's deducted from facebook bundle why not from the mega data offer as of that time i am using that offer.....This situation irritates me alot.....i called on helpline number they talked with me very arrogantly and thier behaviour was not bearable....

  58. ADNAN CHAUDHARY-avatar

    ADNAN CHAUDHARY

    2020-02-13T16:39:07.558Z

    Everything was working fine, there was no need of update to new version. However new version have good user interface but widget of for monitoring on screen remaining balance and other details removed. Which should be back because I am totally dependent on zong widget.

  59. Malik Riaz-avatar

    Malik Riaz

    2020-02-11T10:33:18.117Z

    There is a problem in new ui update. It does not load packages page. That page looks empty at all. Unexpected response shows after every 20 seconds and some others bugs are also present. Please fix it soon. And please add dark theme in it as it is the need of today life.

  60. Faraz Ahmad-avatar

    Faraz Ahmad

    2020-02-20T18:06:30.461Z

    User Interference in easy and friendly to me... Far better than the older one thing i want you to change is the data prices keep them down as much as possible, weekly offers are good enough but Monthly are the worst, l am always like switching between jazz and zong while looking for some monthly data pkgs

  61. Umar Azam-avatar

    Umar Azam

    2020-03-03T09:47:24.754Z

    Though UI has been updated but it s not productive. Now it takes more time to subscribe a packgage. Also, whenever I open an app, real time stats seems to lag. Apart from this, they should also mention the total price with tax. Hiding it makes me suspucious everytime.

  62. Nazneen Idrees-avatar

    Nazneen Idrees

    2020-03-23T20:53:33.434Z

    It was offered that on downloading of My Zong app, the consumer will get 4 GB. But I did not get. Another thing. App is good and facilitating app. But app should work when consumer has not balance and want to get more data (any package).

  63. Ehtisham Sarwar-avatar

    Ehtisham Sarwar

    2020-03-26T09:55:27.106Z

    It's a nice way to keep record of your packages and balance but it has got a problem as the app does not immediately update the balance left and data remains you have to manually refresh to see what's your current stat

  64. Farhan Riaz-avatar

    Farhan Riaz

    2020-04-04T00:12:52.738Z

    It totally becomes unresponsive many times... what the hell i mean what the hell are you doing behind any update when you can't even handle these minor errors... am so angry right now... still app is hanged and unresponsive...

  65. Zain ullah Zain ullah-avatar

    Zain ullah Zain ullah

    2020-04-05T20:49:25.536Z

    Very bad and useless compony with very weak signal in my area unfortunately im using zong sim but i am sure im close it quickly i advise all that dont activate zong sim and anyother which you like but dont this very very bad useless and waste compony You may activate jazz sim which is very best compony useful and with best data network and signals in pakistan

  66. Junaid Khan-avatar

    Junaid Khan

    2020-04-08T18:47:31.643Z

    At the starting it was the best but now a days not working as required. I means not updating the information about used data. Its required improvement. Old version was better to this new version.

  67. mirza kumait-avatar

    mirza kumait

    2020-02-16T20:44:39.993Z

    The new app contain lot of glitches. It doesn't send code on my mobile number for registering. I don't know why they need to do some changes in app. While previous update already working fine.

  68. Fasih ur Rehman-avatar

    Fasih ur Rehman

    2020-02-27T14:31:45.252Z

    The new updated mobile app is horrible. Very poor service. They have removed the details for packages. I tried to subscribe to weekly supreme offer and the apps always show me a "recharge required" message. My balance more than 350. When I checked the website on desktop this package does not even exist. Looks like Zong is soon going to loose customers. They don't know what they are doing. Very disappointed 😞

  69. Abdul Haleem-avatar

    Abdul Haleem

    2020-03-02T15:23:04.820Z

    2 stars for this version. although UI is improved but it forces updates now. one cannot use it if he/she doesn't have extra data left to update this damn app. think about all the use cases before you shove your policies down the throats of your users.

  70. Dosti Studio-avatar

    Dosti Studio

    2020-03-12T08:46:08.310Z

    It's somehow difficult to use. And it should have daily free mbs reward and it take much data to open or seeing offers. I can't do anything with 3G internet even 4G also doesn't work properly to open this app. It should require less internet and should have free MBs daily reward

  71. Muhammad Affan-avatar

    Muhammad Affan

    2020-04-09T06:21:22.975Z

    This app update is way better then the previous. I just want to say please do add some bundles/Packages for online gaming like PUBG. Just gaming bundle like no WhatsApp no Facebook no YouTube no browsing. It will be great if u add this bundles.

  72. Shehroz Akbar-avatar

    Shehroz Akbar

    2020-03-16T19:28:07.310Z

    App should work without Data when there is no data package subscribed.it will help the customers to subscribe data packages and other survices. I experienced inconvenience multiple times when I didn't have data package and wanted to subscribe by Using d balance. If this is resolved,this app will deserve 5 Stars.

  73. Al Huda Pakistan-avatar

    Al Huda Pakistan

    2020-02-13T03:41:22.478Z

    That's a good update but doesn't deserve 5 star.. haven't added tax in bundles yet... And Plz add free minutes or mbs as reward for daily app login.. That will famous your app and incourage other users to use your network and subscribe bundles... Waiting for next update to see free rewards in this lovely app and packages prices with tag (incl. Tax).

  74. Rizwan Afzal-avatar

    Rizwan Afzal

    2020-04-07T04:58:25.191Z

    Still app is having few bugs. When app is open it shows old status of balance data. I have to refresh it multiple time to get actual status of remaining data because most of the time a single refresh doesn't work.

  75. Umar Hayat-avatar

    Umar Hayat

    2020-03-02T18:26:00.412Z

    When we subscribe any package for a week or month, zong rewards free MBs for 2- 3 days duration, Which we can't consume until we don't finish our bought data. This app should add option to select data, where consumer can choose what they want to use first.

  76. Abdul Rehman Chaudhry-avatar

    Abdul Rehman Chaudhry

    2020-03-16T14:00:20.485Z

    In monthly zong unlimited call package the last date of the package is not showed correctly. It shows every day is the last day but at 12am it changes it to the next day is last even the package last date is so far the end. So, kindly check it and correct this issue in next update as soon as possible. Thanks!

  77. Huzaifa Sanjrani-avatar

    Huzaifa Sanjrani

    2020-03-17T21:33:23.581Z

    This app is useless it's just stuck at one place enter your mobile number it's sucks i tried thousand times but nothing happend it stucks at one place and it's not updated app show me my 11 march data usage and since 11 march it's not updated so i uninstall it and download once again but it stuck at one place please do something

  78. Bilal Ahmed-avatar

    Bilal Ahmed

    2020-03-27T04:22:47.460Z

    Response is very slow by server . Packages are are also expensive. Like other networks' app there is no discount or special offer on zong app. Speed is not enough for good network . In short it's rubbish. I want to give zero .......!

  79. Usman Ramay-avatar

    Usman Ramay

    2020-04-02T10:32:39.150Z

    So far this app is quite complex. Instead of showing the last date of the monthly voice offer are told at 12pm daily. We do not know what date will end our monthly voice offer.

  80. Abdul Rehman 285-G-avatar

    Abdul Rehman 285-G

    2020-02-18T19:41:19.592Z

    New update is pretty good than previous version but now days dark mode is in mostly apps, but you never thought about that if you bring that dark mode feature with your new UI update that will be very exciting update, overall this new UI is ok but think about dark mode surely...!

  81. J-Solutions-avatar

    J-Solutions

    2020-02-17T03:44:51.737Z

    UI is now better ... but there must be an option for detailed summary of our call sms and internet usage like which number i have called on what time... detailed report... but instead of detailed report showing false result that 100 mintues you have consumed, this should be changed...

  82. Paisa Banao-avatar

    Paisa Banao

    2020-03-02T09:01:52.357Z

    The new version is pathetic. Just updated it and still got a message to update it and it ain't moving forward. Uninstalled it even but the same issue. I think I need to uninstall it FOREVER. Your customer service is pathetic as well.

  83. Irfan Hussain Jamal-avatar

    Irfan Hussain Jamal

    2020-03-20T06:11:37.294Z

    There should be the facility to design our own package according to our needs ,like how many SMS, minutes mbs we need ib a week or month and company should charge accordingly...This is available in Telenor app if you could have a look please.Telenor has much better app than yours...

  84. Hamza Arshad-avatar

    Hamza Arshad

    2020-03-26T15:42:06.914Z

    It's working better now. But make some improvements as there are still some glitches in the system. The app before this was quite nice and easy to access. Make it a bit more user friendly.

  85. Waseem Akram-avatar

    Waseem Akram

    2020-02-25T14:05:20.346Z

    Sir old App is very nice but new app interface is very nice. In a old App you manage your account in a single click. In this new app when you Goto another account then you need pin for this. This is not good in my opinion.

  86. Imran Ali-avatar

    Imran Ali

    2020-03-12T08:05:50.327Z

    The previous version was much better and clearer than this one. I want to know all details separately about my officers and packages with a single click. This app is so ambiguous now. Not good.

  87. usman zafar-avatar

    usman zafar

    2020-03-15T15:21:45.789Z

    Bad experience they just made things worse.... if we have multiple acccount and one of these accounts need varification, we can not switch between accounts. Also it requires varification of accounts each time you login into app. Why to varify account each time as one account is varified.

  88. Zulfiqar Ali-avatar

    Zulfiqar Ali

    2020-03-23T04:10:30.701Z

    I think the team have not tested the app before launch. It doesn't refresh automatically or even i swip again and again it shows the same content. If i want to subscribe bundle it show that you cannot purchase or says that insufficient balance even i have enough

  89. Hacker Guy-avatar

    Hacker Guy

    2020-03-29T13:52:23.932Z

    Very very bad..! (Please add the option free daily MB reward claim. 1day. 25mb 2day. 50mb 3day. 75mb 4day. 100mb 5day. 125mb 6day. 150mb 7day. 200mb ) Because this option That's why not many people ues it..! Please improve this app...!

  90. Rana Asees-avatar

    Rana Asees

    2020-04-05T18:27:21.868Z

    This application is very good. Zong Internet speed is very fast than other networks. My experience is very good. I'm using this application after 3 years.

  91. Fazli Quddus-avatar

    Fazli Quddus

    2020-04-08T06:23:25.164Z

    This is ridiculous why you have put too much unnecessary thing in the app? The performance is super poor the new updates has to improve it not slowing it down after using zong from the beginning now i will look for alternative. Not Recommended the new updates

  92. Muhammad Abdullah-avatar

    Muhammad Abdullah

    2020-04-10T09:53:23.686Z

    This app is very helpful so far. My friends used this app since last two years they also convinced me to purchase zong sim because zong is one of the most fastest network in pakistan.so I not like only this app I also like zong network.

  93. Famous BroadCasting-avatar

    Famous BroadCasting

    2020-02-16T13:27:46.678Z

    The old version was better, the new version is not working well there is no any detail & information about any thing. For example. Bondles, packages, profile information etc. It is too much boring.

  94. Ahtasham Ul haq-avatar

    Ahtasham Ul haq

    2020-02-25T06:24:16.850Z

    This app and ZONG whole system is gliched. It does not show original balance just says balance is not sufficient . Fix this and do something about 4G speed in ISLAMABAD. I am so angry on ZONG and there are alot of other issues that i didn't mentioned. You take the money and dont do anything satisfying your customers.

  95. Haseen Ullah-avatar

    Haseen Ullah

    2020-02-23T14:37:11.687Z

    The new update is the worst thing. Please tell me how can I get back the older version. This version is not listing how much resources I have and how much I spend clearly. The new interface is also just a mess. I want to remove this update.

  96. Raheel Rv-avatar

    Raheel Rv

    2020-02-26T15:45:20.943Z

    I am using My Zong app since 1 year .there were no issue of using this app . but on 21-feb-2020 my zong app comes with new update i updated this app Yesterday and after that i am facing this problem( Unfortunately my zong has stoped ) ??? Why this message is coming again and again PLEASE HELP ME.

  97. Amir khalid Naqshbandi Shazli-avatar

    Amir khalid Naqshbandi Shazli

    2020-02-28T14:21:04.258Z

    This new app is total gapshap previous was good because. My package finished and expired.. This app still showing the usage while i rechaged and got new pakage there is no deatils of current usage... This new update do not update resources which i used it strucked on my last data pakage while i would like to unsubcribe the older one my new pakge become unsubcribed... I lost my all pakage before use...

  98. Asad khan-avatar

    Asad khan

    2020-03-30T07:00:14.665Z

    ever best app... you will stay informed about your all pkgs and new offers, as well as I got 4 GB data for 1 weak after installing it for first time, and then few days later I got 4 GB data more for 3 months..

  99. ENTERTAINMENT WITH ME-avatar

    ENTERTAINMENT WITH ME

    2020-04-05T21:45:48.236Z

    Best app for in telecommunication world in Pakistan my zong app update you every second you can check your balance free internet and remaining data of the active bundles You can also subscribe and unsubscribe any packages using my zong app So my experience with zong app up to 3 years is very good my zong app never disappoint me So I say freely this is the best app in Pakistan mobile users of zong customer download it and enjoy it up

  100. Hassan Saqib-avatar

    Hassan Saqib

    2020-04-13T15:46:07.373Z

    Worst app.. Worst navigation.. Stucked 20 minute for payment completion.. Restarted app, cant place new order.. Too many details to fill just to renew a package.. Cant you even autofill my mobile numbe? .. Never expect such worst usability from a top telco..