Guide Me APK

Version 2.1.374 - com.motorola.genie
Last updated: 2019-11-20 12:21:24
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Moto Help provides you with a whole product life cycle service experience.

APP Information

App Download Version2.1.374 (20100374)
Updated2019-11-20 12:21:24
Apk Size5.92 MB
App DeveloperMotorola Mobility LLC.
Malware CheckTRUSTED
Install on Android4.0.x and up
App Packagecom.motorola.genie.apk
MD5c500c46d67409c2578001692b07a6995
Rate3.1
Website http://www.motorola.com/support

Download Guide Me 2.1.374 APK

App Description

Guide Me is motorola,genie,comics,guide, content rating is Everyone (PEGI-3). This app is rated 3.1 by 40 users who are using this app. To know more about the company/developer, visit Motorola Mobility LLC. website who developed it. com.motorola.genie.apk apps can be downloaded and installed on Android 4.0.x and higher Android devices. The Latest Version of 2.1.374 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Guide Me APK Mirror. This app APK has been downloaded 2046700+ times on store. You can also download com.motorola.genie APK and run it with the popular Android Emulators.

Guide Me 

App ChangeLog

  • New icon.
  • Bug fixes and stability improvements.

App Screens

Guide Me Screenshot 1Guide Me Screenshot 2Guide Me Screenshot 3Guide Me Screenshot 4Guide Me Screenshot 5Guide Me Screenshot 6Guide Me Screenshot 7Guide Me Screenshot 8

Reviews From google play store

Moto Help does just what it's advertised to do. Having a direct line of communication with Moto keeps my phone and phone service in good operation. Moto simultaneously cleans itself of useless data files and boosts your phone's performance. Also, I was not finding a way to comfortably handle it's unique design parameters, so instead of shagging the maid again, I proposed we each had our haircut with this bi-man's mom. One smart phone, our mobile and a few ingenious strokes of the pen, made an a


I have only used this Moto G6 without phone service, until just last month, I just found this opportunity to report that when I answer a call, the speaker phone becomes automatically engaged as I put my ear to the speaker thinking I am answering normally, and blowing out my ear drum. This is a serious concern!! and for precaution, I am only able to answer calls away from my ears Also, downloading the newest version, my screen brightness has decreased and more


Since the latest hardware update fire Motorola my phone had been slow and shuts down apps before they even open. i tried using help to free up space on my phone but moving things to a memory card but the information provided doesn't exist. so everything that help told me to do was a waste of time because the places are need to click on weren't there.


the app is all good enough,but we have not get any new update after February. I have problem about some apps which keep closing many times and stopped working,. dear Motorola service provider kindly fix that all.....


The new Pie update is a disaster. My phone freezes constantly, takes forever to load some apps and some settings wont even load. Motorola Help is laughable.


after the pie update moto x4, getting very low sound from the speaker call,music everything. a lot of people are annoyed by this ( checked on forum), but motorola is saying reset or visit service centre which is not helping at all


I simply don't understand why you guys remove proper working functionalities. I got a MotoZPlay and have updated the Os & well the app to the latest version you guys have. Earlier i had option of Disabling apps on Startup under Device Health(now Moto Care) - Hardware diagnosis - App info - App running at Startup. What use does this app has now if I can't disable a cetain app to start by itself to speed up my phone rather than having it uninstall. fix this mess that you created.


good app by moto.... .only thing you need to add is moto forum/community app with proper updates showing when will consumers get their updates by dates whether software updates or android security updates of old and new cellphones by moto.. and bring new smartphones soon not too late


Not displaying warranty, cleared cache and restarted my phone but still not showing. Even uninstalled to Android version and says cant find warranty info. Only way to view it is logging in to my account and checking it there.


Cast not working in my motog5 splus as there is no option to enable cast. Fix it


Can't scroll just bought this stupid phone. Everything was ok until I took the Motorola update. Can't even scroll input this complaint


So useful - has some great features which j use the whole time - the torch gesture, screenshots and peek display. WOULD IT BE POSSIBLE TO CUSTOMISE THE PEEK DISPLAY? e.g. change clock or colour of battery ring. Otherwise is perfect!


please provide screen mirroring feature in moto g6 and improve loading speed and please update the android pie to android 10.


sometimes camera of my moto one power, stops working and quality of picture is blurred at upper corner


Always shutting my phone down and rebooting since the last Google update.


Please fix a name for the app..🙏🙏 Device help or moto help? Also add direct chat with support through app and not thru a web chat


this application is good it has info about device to make sure everything is working it has contact Motorola support and other stuff


since downloading the new update, my phone's performance has slowed down a lot!! don't download!!!


Good,Very helpful, like it, I suggest five star's.


ever since the'update' Android auto won't connect, and i lost my Google weather frog. the update messed every thing up


Another pretty much useless preloaded app that can't be uninstalled fully.


The microphone went out in my e5Cruise, and was replaced very quickly! Thanks so much!


Useless Bloatware provided by Motorola which cannot be removed.


my moto g4 plus display used to hang and doing improper function while increasing the brightness...so help me ASAP...Thank you


Call waiting not Working on Sim slot number one Fix the same


A Perfect App For Testing & Getting Helps About The Device! Every Manufacturer Should Have This App


Hi team, How can i cast moto g5s to lg smart tv pls revert because was many times trying for cast my moto phone to lg tv but could,t done !!!


great inbuilt hardware testing app from moto to know your device better.this gives satisfaction😍


It is very good app to learn our Motorola device and to perform hardware test.


From the date of purchase i am unable to get the warranty status. it always say " try after some times". do fix it ASAP


Put in slow motion options in to Camera


Wifi speed and mobile data speed is false ! This is a dummy app made to fool us.


low voice on calls pls debug the proble and fix it


Very easy to use and very helpful


Why l can't upload any picture/documents while its urgent....plz plz help me out.


thankyou for updated mobile system one request for you we are need call end tone and the received tone please kindly update this future


very difficult to use user forum option in the app everytime it redirects to chrome


add some options from moto help in quick tile for Android pie


very good app it also provides updates frequently ..


good but compass app does not work in this moto phone


It's showing out of warranty status for some reason


Doesn't allow device to comply with anybother apps permission


nice but charging issue


It's unable to show the warranty status, gives out the following error - "Failed to get warranty info. Tap to retry." Everything else works fine.


its a good application and have to improve other things


Why didnt this come already loaded on the device?


not bad but its wants more development.


i used to have a phone where I can use CPU data usage because it used to look cool on my other phone and i couldn't figure out how to turn it on but thank you.


I am facing problem in my moto g4plus and this app doesn't seem to help in any way.


i have a moto E4+, phone is good. but a small defective in this model it was no auto call regarding. other than apps are not working correctly.


I have Moto one power, my overall experience with this device is quite good. But i have problem with its camera, there is no option given for slowmotion video recording, time lapse video, potrait mode is hard to use, and the camera interface is not so good, although camera quality is great. please provide an update to resolve these.


Useful App ,For carefully handling by reading in details the notification carefully then handling is useful


After updating today, Nov-6-18, app states can't find IMEI! Seriously! Very oddly, does not show in app list! States cannot connect to internet to see privacy policy before my having to agree to it despite phone's internet access working fine. Rolled back (uninstall) to before update and IMEI, GPU, RAM info, etc. are there and app now appears in app list. Last update seems to have created problems, needs a rework.


What does Moto care do? It just rotates and nothing happens. Earlier I could see the type of sensor my phone carries ,after the update everything seems to be gone now. Update is to bring something new not to take off prior information. Not sure what Moto has in it's vision .now I need to download a third party app to see what kind of sensors my phone has. A basic thing which Motorola provided as feature I am not sure what might have inspired Motorola to take if off. Please put back the module which would show all the sensor information which a phone carries.


does not do anything what's wrong. may have to take it off my phone


There are problems with this phone which you have known about for more than a year and you have NOT fixed it! You can use 2 SIM cards and assign 1 to use for calls and SMS and a the other for data, great idea EXCEPT the DATA CARD DISABLES THE VOICE/SMS card. It took me a month to work out why the card DIDN'T WORK! I like Lenovo but I am NOT IMPRESSED that you have NOT FIXED THIS PROBLEM FOR OVER A YEAR! VERY DISAPPOINTED!!! Now I CAN use the phone but ONLY WITH ONE SIM CARD! DON'T BUY THIS PHONE: LENOVO MOTO E4!!!


fantastic and very use full


Moto G4 Plus came with Device Help. provided an excellent overview of basic functions, How To's for the neophyte user, Hardware Tests, How to Fix, etc. After the Nougat upgrade it still was flawless. The phone was only ordered 3/12/18. The app changed to THIS after Oreo update 3/20/19. This only showed OUT OF WARRANTY. Any learn option gone. No warning anywhere. Options to contact support present. But its the app that should provide information. It doesn't. Read the caveats in the description.


my device is in warranty but it is again and again showing out of warranty.


This app opens to three screens that tells me what the app will do, but when I get to the end it will not let me click on "Got It" and go into the app itself. I just spoke to tech support and they were of no help. I am using a Moto G 5S Plus with Android version 8.1.0.


I have bought this phone almost 2 years back charging is draining like anything the phone off getting switched off like any thing.. no proper customer service.. Moto M model


This app seems to be getting less and less useful as the updates progress. I know that a user like me doesn't NEED to see CPU usage, memory usage and the like, but if I wanted some magic black box that just somehow worked, I'd have bought an iPhone.


Dear Sir I am a user of Google pay and I am using Moto X4 with Android version 9 having function NFC. So I want to pay through this function but unable to remit payment . My device detect the payment device but It shows a massage " Your device isn't compatible with this version" Kindly help me in this Thanks


I just got this update on my phone, (from this app) and I am FURIOUS! I cannot even use my KEYBOARD for certain games! This company beeds to fix this NOW! And not only that, but the fackt that this app is supposed to help fix you're phone and updates... but this app it self is a bug! It wipl not help me in any way and I currently, want to get a new phone that does not have this update. (Which I do not want to have to buy) THIS. APP. IS. HORRIBLE.


There's a bug on the 'learn' screen. Was working ok a few days ago now when selected just comes up with HTML text. Have restarted phone and still showing this HTML text. Unable to use the 'learn' screen until fixed. Did the hardware test as well but to no avail.


I have written for support as on 13 Nov 2018 but not satisfied by Support team also visited Service center as on 14 Nov 2018 but during two months my device get unlocked and can't able to start. I requesting to unlock my device so I can self help to restart my device. Very poor service centers of Moto.


This is probably the most horribly created app ever! It is extremely convoluted and confusing to use. I had to post something on the forum and took hours to figure out the same. Lenovo has truly destroyed Motorola! #bringbacktheoldmotorola


i having wifi connection drop out very frequently on my moto g6 androi 9,even with very strong wireless connection


I really have not had any problems using it except once I accidentally pushed Bluetooth on this phone so it showed up as failing because there is no Bluetooth place to put in this phone is so Moto Z Droid force that doesn't have a Bluetooth connection to it so that was my fault it works pretty good


Still waiting for a "Clear Cache" feature. Should be an easy way to clear all caches at once.


missed some contacts in phone and bug file add in contacts repeat names in different numbers fixed this type of problems so many persons are face the same problem slove this type problems


Can't even get past the Moto intro screen! Open the app, Slide the three screens over, and then that's it. Can't even back out of the screens, so have to quit the app completely. (DM 2) Uninstalling.


This is awesome, and very helpful


Worst mobile phone after warranty period...moto will never set their legacy...boo


My mic had problem. I tried to test the mic, it worked fine in the app but had problems while calling. After taking it to moto service centre they said the mic has special problem undetectable by any app.


I was just looking at Device Help as I can't remember my voicemail password. There were instructions there for resetting my password but just as I was reading them the app updated to Moto Help and voicemail help is no longer there. Please add this back, ASAP!


Good app, full information about phone. very hepl full app


This is a good app. The only downside is that the new update doesn't show cpu and ram usage on my moto x play. Please check for bugs.


very good update now can see Ram usage


hi team in last softwate update it was writen that we will get face unlock in moto one power but we didn't recived that also when we expect to get slow motion video? slow motion video is already available with moto g4...


Most Useful. Thanks


problem still continues . Rebooting is being fone when i notice BSNL line is not available but others vant contact me. Is there any other method to find fault


great step by step process on how to work and or use your droid turbo two. works great. thanks.


After recent update to motoG5 plus phone is not working properly. Apps are getting hang, incoming and outgoing calls getting hang kindly send update


the learn section always gives the message "failed to load content". Uninstalled update and it works fine. Currently running android 9.


there is no option to change sim for contacts if once select default sim for calling


This update doesn't work. Read everyone's comments.We can't get past the 3 screens. I have G4 and the update doesn't work. Can you fix it?


this doesn't work or something is shut off but i can't get anything from or help etc like app says in play store on my phone to work like said please help


I cannot see my phone status (CPU usage, RAM usage, etc.) by the software. Furthermore, I can't find it in my programs list.


I think the previous version feature where we can watch current state of Utilization of Processor and RAM is missing in this version


after capture a photo its not adjustable rotate any mode please give this feture


Installed update on 1 Nov 2018, now it will not allow one to get past the 3 preliminary screens ...


update must be need for a 21sec,atleast give those features which are helpful for this time.schedule power on/off is not coming by moto g5 , it's a most important feature for rest of phone when we rest so,pls MOTO.


its a good app two have around to check your system does whats is supposed to do its very accurate.downfault is does it no two much if maleware gets your device or something is wrong with your phone is it safe??? u be the judge of that.


This app on the Play Store is version 3.4.8 The app on my device (Moto G5S) is 3.5.3. I've had the phone for months. Iol-Low effort, Google!


When I select Learn, I get a blank page. When I select Debug, I get a page that just says "us".


my phone motorola one power is goes to vibrate mode in every few hours and incoming calls ringtone is not working properly please fix this bugs immidiatly


App won't open. I have tried numerous times but won't. The got it button won't work.


Good app for learning own device, also it helps to fix issues.. i appreciate Motorola work...


Lots of tests and features to diagnose your Motorola device.


Apk scan results


Apk Scaned By TotalVirus Antivirus,com.motorola.genie.apk Was Pure And Safe.

Scan Stats:failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:2|undetected:58|
Name:com.motorola.genie-1.apk
Name:GuideMe.apk SHA-1:4e1d439637dc5b1be2f974e8d1aad6252a525f27 SHA-256:b3f1b2b8d419ccccab5c852fa8eccb0db7063f3f76b42a925a6c6bdb8d2eac77 SSDEEP:98304:DATsGYcpdUwnafsQt5reZbLs9CKo7P2T7VSbS5OZj/Qtrr+ZbLffE80BXgk:O2cJnaf/t5roPxPs7VS2g2trrIPXQ3 File type:Android Magic:Zip archive data, at least v2.0 to extract File size:6208559 Uncompressed Size:6777311 Contained Files :667 Contained Files By Type:MF:1,RSA:1,SF:1,dex:1,png:503,xml:159,

Permissions

requires following permissions on your android device.

android.permission.EXPAND_STATUS_BAR
android.permission.INTERNET
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.SYSTEM_ALERT_WINDOW
android.permission.VIBRATE
android.permission.WAKE_LOCK
android.permission.WRITE_SECURE_SETTINGS
android.hardware.screen.portrait
android.hardware.touchscreen
expand/collapse status bar
Allows the app to expand or collapse the status bar.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.

Certificate

Certificate Issuer:C:US, CN:Common MotoBLUR 2-1, L:Libertyville, O:Motorola, ST:Illinois, OU:MMI
Certificate Subject:C:US, CN:Common MotoBLUR 2-1-1, L:Libertyville, O:Motorola, ST:Illinois, OU:MMI

Activities

com.motorola.genie.app.GetStartedActivity
com.motorola.genie.app.InitialScreenActivity
com.motorola.genie.app.GenieMainActivity
com.motorola.genie.quests.buttondemoapp.PowerDemoActivity
com.motorola.genie.quests.buttondemoapp.ButtonDemoActivity
com.motorola.genie.quests.touchdemoapp.TouchDemoActivity
com.motorola.genie.quests.notificationdemoapp.NotificationDemoActivity
com.motorola.genie.quests.imedemoapp.IMEDemoActivity
com.motorola.genie.quests.addremoveapp.AddRemoveAppsSimulationActivity
com.motorola.genie.quests.buttondemoapp.LockScreenDemoActivity
com.motorola.genie.quests.calldemoapp.AnswerCallActivity
com.motorola.genie.quests.calldemoapp.IgnoreCallActivity
com.motorola.genie.quests.calldemoapp.IgnoreCallAndTextActivity
com.motorola.genie.quests.calldemoapp.SilenceCallActivity
com.motorola.genie.quests.contactsapp.ContactsAppQuestLauncherActivity
com.motorola.genie.quests.customizewallpaperapp.CustomizeWallpaperSimulationActivity
com.motorola.genie.quests.customizewallpaperapp.WallpaperQuestCompleteActivity
com.motorola.genie.quests.carrierquests.LaunchVerizonActivity
com.motorola.genie.quests.dialogquests.DialogQuestActivity
com.motorola.genie.quests.dialogquests.DialogQuestBrowserActivity

Providers

com.motorola.genie.model.GenieContentProvider

Services

com.motorola.genie.model.QuestTrackerService
com.motorola.genie.quests.buttondemoapp.PowerDemoOverlayService
com.motorola.genie.quests.buttondemoapp.LockScreenOverlayService
com.motorola.genie.quests.imedemoapp.GenieInputMethodService

Receivers

com.motorola.genie.model.PackageMonitor
com.motorola.genie.app.GenieCheckinStatusReceiver

Interesting Strings

http://www.motorola.com/hc/help.aspx?m=

Older Versions

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