Guide Me APK

Version 2.1.374 - com.motorola.genie
Last updated: 2020-06-16

Moto Help provides you with a whole product life cycle service experience.

APP Information

Download Version 2.1.374 (20100374)
Apk Size5.92 MB
App DeveloperMotorola Mobility LLC.
Malware CheckTRUSTED
Install on Android4.0.x and up
App Packagecom.motorola.genie.apk

Download Guide Me 2.1.374 APK

App Description

Guide Me is motorola,genie,comics,guide, content rating is Everyone (PEGI-3). This app is rated 3.1 by 40 users who are using this app. To know more about the company/developer, visit Motorola Mobility LLC. website who developed it. com.motorola.genie.apk apps can be downloaded and installed on Android 4.0.x and higher Android devices. The Latest Version of 2.1.374 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 2283565+ times on store. You can also download com.motorola.genie APK and run it with the popular Android Emulators.

Guide Me 

App ChangeLog

  • New icon.
  • Bug fixes and stability improvements.

App Screens

Guide Me App Screen 1Guide Me App Screen 2Guide Me App Screen 3Guide Me App Screen 4Guide Me App Screen 5Guide Me App Screen 6Guide Me App Screen 7Guide Me App Screen 8


Apk scan results

Apk Scaned By TotalVirus Antivirus,com.motorola.genie.apk Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:2|undetected:58|
Name:GuideMe.apk SHA-1:4e1d439637dc5b1be2f974e8d1aad6252a525f27 SHA-256:b3f1b2b8d419ccccab5c852fa8eccb0db7063f3f76b42a925a6c6bdb8d2eac77 SSDEEP:98304:DATsGYcpdUwnafsQt5reZbLs9CKo7P2T7VSbS5OZj/Qtrr+ZbLffE80BXgk:O2cJnaf/t5roPxPs7VS2g2trrIPXQ3 File type:Android Magic:Zip archive data, at least v2.0 to extract File size:6208559 Uncompressed Size:6777311 Contained Files :667 Contained Files By Type:MF:1,RSA:1,SF:1,dex:1,png:503,xml:159,


requires following permissions on your android device.

expand/collapse status bar
Allows the app to expand or collapse the status bar.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.


Certificate Issuer:C:US, CN:Common MotoBLUR 2-1, L:Libertyville, O:Motorola, ST:Illinois, OU:MMI
Certificate Subject:C:US, CN:Common MotoBLUR 2-1-1, L:Libertyville, O:Motorola, ST:Illinois, OU:MMI








Interesting Strings

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Phulchand Ram-avatar

    When i download free fire in my device (motoe5plus) 4GB RAM and open free fire there is always a downlod process. When i resume download it say starting and not open the app.

  2. Darla Reese-avatar

    For some reason since the last phone update this phone minimizes apps while I'm in them randomly. I'm not the only one, I've looked online and see lots of forums but no answer to what is causing it or how to fix it. Just now while typing my keyboard disappeared. I'm so frustrated. I have cleared cache, I have freed up a ton of space. Nothing has worked.

  3. Keith Davidson-avatar

    I love this phone it's a very nice phone and it has an all day battery life and even more, the Moto help center has helped me out alot. I. Love the phone and would recommend it to anyone who has problems with phone's that die quickly and the camera is really good on it too. All in all a great phone and easy to use and the help center has given me some great insight.

  4. Emma T-avatar

    Love how with whatever you need help with this app helps with everything.

  5. Nicole G-avatar

    Most recent update causing my phone to make a rapid clicking sound when on lock screen. I factory reset and went through each pre-installed app, disabling them one by one and the noise stopped when I disabled this app

  6. Alvin Billips-avatar

    Swim has been good so far it's great with interacting with with the experts I would rate it very good.

  7. PREM KUMAR-avatar

    Worst brand!! No call recorder, No video call dialer, No screen mirroring. Other brands provides these important features.

  8. Subhasis Shil-avatar

    Everything is fine but their is a problem after Android 10 update pubg and other game is not playing in full screen. Please resolve this issue. Motorola one action.

  9. Darryl How-avatar

    Way to many Apps Running On Start-up Eating way to much data without My Permission..Need to Stop Apps Unless I Open Them myself or give them permission..

  10. John Phelps-avatar

    Easy to use, many useful tips the most complete support applicatuon of any phone I have owned previously. Excellent.

  11. Keesha Stewart-avatar

    This app makes you wait 60 days before you can borrow $. If I had 60 days I wouldn't be trying to get $ from them uninstalled!

  12. Suresh Kripalani-avatar

    Suresh Kripalani


    Chrome cast. Not working after update to 10

  13. karanjeet kumar raider-avatar

    karanjeet kumar raider


    Sir,this is good,but till now there is no any update on camera

  14. Saptaswa Dey-avatar

    User friendly interface. Highly recommended.

  15. Bryan Vockie-avatar

    Very thorough help app..... It has helped me best utilize my skills and experience thank you

  16. Hassaan Haider-avatar

    Not a great app also warranty got expired without any reason! Why?

  17. Katherine Mascher Patchen-avatar

    Katherine Mascher Patchen


    Sound keeps turning off with no way to fix it

  18. MILAN M.J.-avatar

    I am not satisfied with the software update. The company's failure to provide system updates is affecting all functions of the phone.

  19. Brenda Valentine-avatar

    Brenda Valentine


    I really liked this app was very easy to use and very helpful thank you

  20. Ayush Verma-avatar

    Nice application in helping with mobile problems.

  21. Terri Carlisle-avatar

    New software update for the Moto g7 sucks, and I can't find the contact information.

  22. Chad Parker-avatar

    Helpful app. I like the features.

  23. Jay DeCamp-avatar

    Have to log in to google, Leveno, or Facebook and enter your passwords.

  24. Linda-avatar

    This is a very helpful feature.

  25. Martin Doswell-avatar

    More rubbish. No help at all. It seems that Motorola don't give a damn!

  26. Rajat Negi-avatar

    You should add CALL RECORDING FUNCTION to the phone app(dialer app). Sometimes it is necessary to record and relying on another apps to do it is not acceptable.. every other company provides this feature.

  27. JwulamX Brown-avatar

    NO STARS,ONLY"FORCED", TO ADD 1. Can't remove from apps/games, I watched as the playstore app keeps jumping. So now i know for a fact,that all is being watched on each person's phone, computer etc... device didn't help at all,calling so many times, ABSURD, MORTIFIED!! apps still blocked.. refund my money as I never used "ALL"of my apps/data etc.™✓still haven't been able to use app since purchase 9/19. 12/13/19.refund.

  28. Mayank Gehlot-avatar

    I love to use my Moto mobile. And this app very helpful for user to learn about how product works and how you can use. Love Moto ❤

  29. Julia Grauel-avatar

    They don't answer and they've, "upgraded' my phone but TAKEN away SPEED and CHOICES!!! I NO LONGER can give personalized sounds to ANYTHING, I can't use an equalizer on my Dolby app anymore WH/IS ONE REASON I BOUGHT THIS PHONE!!!!!! I operate a Presonus Board!! I WAN'T CHOICE!!! The presets SUCK!!!!! AND my phone is slower than ever. 😠 So, 1. They Stole my choices of sounds 2. Phone runs SLOWER!!! 3. NO MORE EQ-ING for DOLBY: PRESETS SUCK!!!! REFUSE to fix things too way they were!!! Meanies.

  30. Jennifer Russomanno-avatar

    Jennifer Russomanno


    Free trial should have more features that scan more of the hard drive and software as well as apps and features and should not be unfree or for monthly or annual this should be a free app when it comes to any Android phone. However there is a 14 free day trial for all malicious and malware software as well as a complete full scan of your phone as well as $1000000 protection of identity fraud.worth the free download of 14 day free trial as long as you make a note to delete the free app and go back

  31. lucky gandhi-avatar

    I am very disappointed with Motorola. I have a Moto G4 Plus device and I am waiting for the new Oreo 8.1.0 update of this device. I have not received that update yet. Face some problems in this phone.

  32. Abhi Aladangady-avatar

    Abhi Aladangady


    Android 10 is total waste Android 9 was better then 10

  33. Sarah Razee-avatar

    I absolutely love this app.One of my favorite on Motorola devices.Duu2the fact that it helps with any diagnostic be ossues etc&if there's an issue w/the phone it will tell you right then&there. W/hesitation I ABSOLUTELY recommend this applocation. I have to admit I haven't had it long enough to give you a defiant A++++ But it's an easy 5🌟🌟🌟🌟🌟's‼️W/FULL&UTTER CONFODENCE 5🌟'S‼️

  34. Rebecca or Becky Alarcon-avatar

    Rebecca or Becky Alarcon


    This app? I'm not sure it can be called an app has been nothing but a pain in my ***. It came pre-loaded on my phone taking up space in storage that I'd rather use for something else and it has never done anything for me. I tried to use the bot it was useless and when I spoke with an actual person they apologetically told me they could not help me because I did not get the Motorola warranty. I opted for one from the store where I bought the phone. USELESS

  35. Ole Eskildsen-avatar

    There are problems with this phone which you have known about for more than a year and you have NOT fixed it! You can use 2 SIM cards and assign 1 to use for calls and SMS and a the other for data, great idea EXCEPT the DATA CARD DISABLES THE VOICE/SMS card. It took me a month to work out why the card DIDN'T WORK! I like Lenovo but I am NOT IMPRESSED that you have NOT FIXED THIS PROBLEM FOR OVER A YEAR! VERY DISAPPOINTED!!! Now I CAN use the phone but ONLY WITH ONE SIM CARD! DON'T BUY THIS PHONE: LENOVO MOTO E4!!!

  36. Rich Kellogg-avatar

    I have only used this Moto G6 without phone service, until just last month, I just found this opportunity to report that when I answer a call, the speaker phone becomes automatically engaged as I put my ear to the speaker thinking I am answering normally, and blowing out my ear drum. This is a serious concern!! and for precaution, I am only able to answer calls away from my ears Also, downloading the newest version, my screen brightness has decreased and more

  37. Techno Fun & Earn-avatar

    Techno Fun & Earn


    Please improve service your Moto e6s phone

  38. A Google user-avatar

    Moto G4 Plus came with Device Help. provided an excellent overview of basic functions, How To's for the neophyte user, Hardware Tests, How to Fix, etc. After the Nougat upgrade it still was flawless. The phone was only ordered 3/12/18. The app changed to THIS after Oreo update 3/20/19. This only showed OUT OF WARRANTY. Any learn option gone. No warning anywhere. Options to contact support present. But its the app that should provide information. It doesn't. Read the caveats in the description.

  39. Derek Sparks-avatar

    More bloatware I can't uninstall. Thanks for taking memory from me I could be using. This is the reason folks root there device.

  40. Amit jha-avatar

    I have Moto one power, my overall experience with this device is quite good. But i have problem with its camera, there is no option given for slowmotion video recording, time lapse video, potrait mode is hard to use, and the camera interface is not so good, although camera quality is great. please provide an update to resolve these.

  41. Gil Morris-avatar

    Not showing anything. Constantly trying to download information it never comes.

  42. yopogio-avatar

    After updating today, Nov-6-18, app states can't find IMEI! Seriously! Very oddly, does not show in app list! States cannot connect to internet to see privacy policy before my having to agree to it despite phone's internet access working fine. Rolled back (uninstall) to before update and IMEI, GPU, RAM info, etc. are there and app now appears in app list. Last update seems to have created problems, needs a rework.

  43. Puru Khilari-avatar

    I simply don't understand why you guys remove proper working functionalities. I got a MotoZPlay and have updated the Os & well the app to the latest version you guys have. Earlier i had option of Disabling apps on Startup under Device Health(now Moto Care) - Hardware diagnosis - App info - App running at Startup. What use does this app has now if I can't disable a cetain app to start by itself to speed up my phone rather than having it uninstall. fix this mess that you created.

  44. Robin Mittal-avatar

    What does Moto care do? It just rotates and nothing happens. Earlier I could see the type of sensor my phone carries ,after the update everything seems to be gone now. Update is to bring something new not to take off prior information. Not sure what Moto has in it's vision .now I need to download a third party app to see what kind of sensors my phone has. A basic thing which Motorola provided as feature I am not sure what might have inspired Motorola to take if off. Please put back the module which would show all the sensor information which a phone carries.

  45. R J-avatar

    Moto Help does just what it's advertised to do. Having a direct line of communication with Moto keeps my phone and phone service in good operation. Moto simultaneously cleans itself of useless data files and boosts your phone's performance. Also, I was not finding a way to comfortably handle it's unique design parameters, so instead of shagging the maid again, I proposed we each had our haircut with this bi-man's mom. One smart phone, our mobile and a few ingenious strokes of the pen, made an a

  46. SoMusicNy-avatar

    Since the latest hardware update fire Motorola my phone had been slow and shuts down apps before they even open. i tried using help to free up space on my phone but moving things to a memory card but the information provided doesn't exist. so everything that help told me to do was a waste of time because the places are need to click on weren't there.

  47. Christopher MacDonald-avatar

    Christopher MacDonald


    This app seems to be getting less and less useful as the updates progress. I know that a user like me doesn't NEED to see CPU usage, memory usage and the like, but if I wanted some magic black box that just somehow worked, I'd have bought an iPhone.

  48. Cyprien Zabrocki-avatar

    Cyprien Zabrocki


    A good tool for checking if the phone works well after some hardware repairs. Pretty handy.

  49. Stephanie Bernhagen-avatar

    Stephanie Bernhagen


    This app opens to three screens that tells me what the app will do, but when I get to the end it will not let me click on "Got It" and go into the app itself. I just spoke to tech support and they were of no help. I am using a Moto G 5S Plus with Android version 8.1.0.

  50. Aiki Teresa-avatar

    I miss Motorola Assist. The read sms out loud when at home was such a great feature that no other app has.

  51. LaReigna Mona-avatar

    After updates my phone functionsnbadly and after every update rhe phone dunctions less&less.

  52. Rosemary Byrd-avatar

    I really have not had any problems using it except once I accidentally pushed Bluetooth on this phone so it showed up as failing because there is no Bluetooth place to put in this phone is so Moto Z Droid force that doesn't have a Bluetooth connection to it so that was my fault it works pretty good

  53. Richard Keyworth-avatar

    Richard Keyworth


    Great camera, includes video pause. Could do with some smaller resolution size options, a default resolution option and a as system setting for location.

  54. Mary McCourt-avatar

    There's a bug on the 'learn' screen. Was working ok a few days ago now when selected just comes up with HTML text. Have restarted phone and still showing this HTML text. Unable to use the 'learn' screen until fixed. Did the hardware test as well but to no avail.

  55. Sophia Hogan-avatar

    I just got this update on my phone, (from this app) and I am FURIOUS! I cannot even use my KEYBOARD for certain games! This company beeds to fix this NOW! And not only that, but the fackt that this app is supposed to help fix you're phone and updates... but this app it self is a bug! It wipl not help me in any way and I currently, want to get a new phone that does not have this update. (Which I do not want to have to buy) THIS. APP. IS. HORRIBLE.

  56. Vivek Maithil-avatar

    Dear Sir I am a user of Google pay and I am using Moto X4 with Android version 9 having function NFC. So I want to pay through this function but unable to remit payment . My device detect the payment device but It shows a massage " Your device isn't compatible with this version" Kindly help me in this Thanks

  57. Suki Niko-avatar

    Can't even get past the Moto intro screen! Open the app, Slide the three screens over, and then that's it. Can't even back out of the screens, so have to quit the app completely. (DM 2) Uninstalling.

  58. gibin thomas-avatar

    This is probably the most horribly created app ever! It is extremely convoluted and confusing to use. I had to post something on the forum and took hours to figure out the same. Lenovo has truly destroyed Motorola! #bringbacktheoldmotorola

  59. Nanasaheb Kadam-avatar

    Nanasaheb Kadam


    I have written for support as on 13 Nov 2018 but not satisfied by Support team also visited Service center as on 14 Nov 2018 but during two months my device get unlocked and can't able to start. I requesting to unlock my device so I can self help to restart my device. Very poor service centers of Moto.

  60. yogesh chaudhari-avatar

    yogesh chaudhari


    In my phone batery is lagging in 1 to 2 hour after phone switchoff kindy guide to resolve problem

  61. Abhay-avatar

    It's unable to show the warranty status, gives out the following error - "Failed to get warranty info. Tap to retry." Everything else works fine.

  62. Pow Wow-avatar

    Moto has unfixable bugs... Need to stand behind products better.

  63. Saswata Das-avatar

    My mic had problem. I tried to test the mic, it worked fine in the app but had problems while calling. After taking it to moto service centre they said the mic has special problem undetectable by any app.

  64. RANVIJAY KUMAR-avatar

    the app is all good enough,but we have not get any new update after February. I have problem about some apps which keep closing many times and stopped working,. dear Motorola service provider kindly fix that all.....

  65. Robert Ellis-avatar

    I was just looking at Device Help as I can't remember my voicemail password. There were instructions there for resetting my password but just as I was reading them the app updated to Moto Help and voicemail help is no longer there. Please add this back, ASAP!

  66. Rajnish Dhull-avatar

    after the pie update moto x4, getting very low sound from the speaker call,music everything. a lot of people are annoyed by this ( checked on forum), but motorola is saying reset or visit service centre which is not helping at all

  67. Will Powell-avatar

    So useful - has some great features which j use the whole time - the torch gesture, screenshots and peek display. WOULD IT BE POSSIBLE TO CUSTOMISE THE PEEK DISPLAY? e.g. change clock or colour of battery ring. Otherwise is perfect!

  68. Dilip Goyara-avatar

    Cast not working in my motog5 splus as there is no option to enable cast. Fix it

  69. julie ann-avatar

    Horrible. It's never worked one time that it didn't shut down.

  70. ankur malik-avatar

    good app by moto.... .only thing you need to add is moto forum/community app with proper updates showing when will consumers get their updates by dates whether software updates or android security updates of old and new cellphones by moto.. and bring new smartphones soon not too late

  71. AZADSNEH@ SNEH@N-avatar



    i have a moto E4+, phone is good. but a small defective in this model it was no auto call regarding. other than apps are not working correctly.

  72. SG Saxena-avatar

    This is a good app. The only downside is that the new update doesn't show cpu and ram usage on my moto x play. Please check for bugs.

  73. Steve Farris-avatar

    Not displaying warranty, cleared cache and restarted my phone but still not showing. Even uninstalled to Android version and says cant find warranty info. Only way to view it is logging in to my account and checking it there.

  74. Nikhil Dandekar-avatar

    Nikhil Dandekar


    hi team in last softwate update it was writen that we will get face unlock in moto one power but we didn't recived that also when we expect to get slow motion video? slow motion video is already available with moto g4...

  75. edward banda-avatar

    i used to have a phone where I can use CPU data usage because it used to look cool on my other phone and i couldn't figure out how to turn it on but thank you.

  76. Shawn Mathews-avatar

    Stupid update took HOURS to download! Never used! Should NOT be a forced update

  77. Amit Verma-avatar

    New update is not for old phone because motorola is not providing security update and Android update on old phone . U will start loosing ur customers soon.

  78. Abhilash Devunori-avatar

    Abhilash Devunori


    I have bought this phone almost 2 years back charging is draining like anything the phone off getting switched off like any thing.. no proper customer service.. Moto M model

  79. jacobus groenewold-avatar

    jacobus groenewold


    since downloading the new update, my phone's performance has slowed down a lot!! don't download!!!

  80. Cheril-avatar

    The new Pie update is a disaster. My phone freezes constantly, takes forever to load some apps and some settings wont even load. Motorola Help is laughable.

  81. Yashwant Potnis-avatar

    Yashwant Potnis


    problem still continues . Rebooting is being fone when i notice BSNL line is not available but others vant contact me. Is there any other method to find fault

  82. RITESH VORA-avatar

    Finger sensor Need more option in finger sensor.... Menuback option and all that you give in Lenovo vibe k4 note

  83. Ashish Shah-avatar

    After recent update to motoG5 plus phone is not working properly. Apps are getting hang, incoming and outgoing calls getting hang kindly send update

  84. Goutham G A-avatar

    Please solve Dolby audio issue after upgrade to Android 9 version in Moto g6.

  85. Dewayne Townsend-avatar

    Dewayne Townsend


    This device is really helpful and I appreciate everyone that use it play games with people that loved them

  86. Shivendra Pratap Singh Bhadauria-avatar

    Shivendra Pratap Singh Bhadauria


    i having wifi connection drop out very frequently on my moto g6 androi 9,even with very strong wireless connection

  87. eileen gerrish-avatar

    Still waiting for a "Clear Cache" feature. Should be an easy way to clear all caches at once.

  88. bala gopal reddy pala-avatar

    bala gopal reddy pala


    missed some contacts in phone and bug file add in contacts repeat names in different numbers fixed this type of problems so many persons are face the same problem slove this type problems

  89. Manju Prakash-avatar

    If you download new app or uninstall existing app it takes 3-5 days to appear/disappear from display icon

  90. Priyanka Vast-avatar

    i cant update security patch and also cant get android version 10. give solution on it

  91. Santali Mashups-avatar

    Santali Mashups


    Contact through Whatsapp future is not working with Whatsapp Business Account. Please fix it for the use of everyone..

  92. A Google user-avatar

    great step by step process on how to work and or use your droid turbo two. works great. thanks.

  93. Yogiraj Patil-avatar

    I think the previous version feature where we can watch current state of Utilization of Processor and RAM is missing in this version

  94. Brian Bucholtz-avatar

    the learn section always gives the message "failed to load content". Uninstalled update and it works fine. Currently running android 9.

  95. Sheila Snyder-avatar

    This update doesn't work. Read everyone's comments.We can't get past the 3 screens. I have G4 and the update doesn't work. Can you fix it?

  96. Jackie Newsom-avatar

    The microphone went out in my e5Cruise, and was replaced very quickly! Thanks so much!

  97. Nikita Mishra-avatar

    I am facing problem in my moto g4plus and this app doesn't seem to help in any way.

  98. MojaveMike Pirate2U-avatar

    MojaveMike Pirate2U


    This app on the Play Store is version 3.4.8 The app on my device (Moto G5S) is 3.5.3. I've had the phone for months. Iol-Low effort, Google!

  99. rockon Hyderabadi-avatar

    rockon Hyderabadi


    my phone motorola one power is goes to vibrate mode in every few hours and incoming calls ringtone is not working properly please fix this bugs immidiatly

  100. Deb C-avatar

    ever since the'update' Android auto won't connect, and i lost my Google weather frog. the update messed every thing up