Grab - Transport, Food Delivery, Payments APK

Version 5.95.1 - com.grabtaxi.passenger
Last updated: Thu, 15 Apr 2021 6:13:17 UTC
grabtaxi,passenger,maps,navigation,grab:, apk,

Enjoy safe and reliable rides, food delivery and cashless payments in one app

Grab - Transport, Food Delivery, Payments apk

APP Information

Download Version 5.95.1 (50950014)
Apk Size123.84 MB
App DeveloperMyTeksi
Malware CheckTRUSTED
Install on Android4.4.x and up
App Packagecom.grabtaxi.passenger.apk
MD5ade2377b04fd57c04c8ecc62413edf02
Rate4.09
Website https://grab.com

Download Grab - Transport, Food Delivery, Payments 5.95.1 APK

App Description

Grab - Transport, Food Delivery, Payments is grabtaxi,passenger,maps,navigation,grab, content rating is Everyone (PEGI-3). This app is rated 4.09 by 170 users who are using this app. To know more about the company/developer, visit MyTeksi website who developed it. com.grabtaxi.passenger.apk apps can be downloaded and installed on Android 4.4.x and higher Android devices. The Latest Version of 5.95.1 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 1497320+ times on store. You can also download com.grabtaxi.passenger APK and run it with the popular Android Emulators.

Grab is Southeast Asia's #1 ride-hailing app, food delivery service, and cashless payment solution all in one. With the new Grab app, you'll get the most convenient booking service for private cars and taxis from the largest community of drivers in the region, food delivery from your favourite restaurants to satisfy any craving, and cashless payments in-app and at merchants across the city. Whatever you need, Grab has you covered.

Grab's wide selection of services are available in 8 Southeast Asian countries (services vary by city):

Rides for any occasion and budget
• JustGrab: Get the nearest car or taxi at an affordable upfront fixed fare
• GrabCar, GrabCar Plus & GrabCar Premium: Affordable everyday private car or luxury ride; ride solo or with a crew up to three
• GrabTaxi: Get a Taxi with an upfront fixed fare wherever you are, whenever you want
• GrabShare: Share a ride with another party headed in the same direction and save money
• GrabHitch: Social carpooling; Schedule your ride in advance and get a shared lift at half the usual price
• GrabBike: On-demand bike service; best choice to beat traffic quickly and safely
• GrabTrike, GrabThroneBane, GrabTukTuk, GrabRemorque: Three-wheeled transport option which provides convenience and flexibility with upfront fixed fares
• GrabFamily: Family-friendly ride with a child booster seat for your little ones, ages 1-3 or 4-7 years
• GrabAssist: Extra assistance ride for seniors or people with disabilities; Agency for Integrated Care (AIC) trained drivers
• 6-seaters: Ride with friends; book a car that comfortably fits up to six
• GrabCoach: Book a minivan or bus whenever, wherever you need it
• GrabShuttle and GrabShuttle Plus: Book a seat on fixed route or on-demand shuttles
• Rent: Book a GrabCar with a dedicated driver by the hour

Food delivery for any craving
• GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Parcel delivery on-demand
• GrabExpress: Affordable, fast and reliable courier service with insurance for your items

Grocery delivery, convenient and reliable
• GrabFresh: Handpicked groceries delivered from store to door within an hour or at a scheduled time

Cashless payments, seamless and simple
• GrabPay: A safe and secure mobile wallet where you can easily pay for your rides, food delivery, and at local merchants with just a few taps on the Grab app

Rewards just for using Grab
• GrabRewards: Earn rewards points for every dollar you spend and use them to redeem awesome deals in the GrabRewards catalogue

Did you know:
You can use the same Grab app in 8 countries: Singapore, Indonesia, Malaysia, Thailand, Vietnam, Philippines, Cambodia and Myanmar.

--
Find out more about us at https://www.grab.com/ 
Follow us on Facebook (https://www.fb.com/grab), Twitter (https://twitter.com/grabsg) and Instagram (https://www.instagram.com/grab_sg)
 

App ChangeLog

  • Last week marked the start of Ramadan. For a month, our Muslim friends will be fasting from sunrise to sunset. To those who are observing this season, we wish you happiness and safety for you and your loved ones.
  • Let the Grab app support you at this time with food and grocery deliveries to break your fasting. You can also send care packages with GrabExpress delivery to friends and family observing Ramadan.
  • Update your app to version 5.95.

App Screens

Grab - Transport, Food Delivery, Payments App Screen 1Grab - Transport, Food Delivery, Payments App Screen 2Grab - Transport, Food Delivery, Payments App Screen 3Grab - Transport, Food Delivery, Payments App Screen 4Grab - Transport, Food Delivery, Payments App Screen 5Grab - Transport, Food Delivery, Payments App Screen 6

YjRZJA6m6NPBSx5tJWZe20200430-115182-15b0ros

Apk scan results


Apk Scaned By TotalVirus Antivirus,com.grabtaxi.passenger.apk Was Risky.Detected 1 From 55 Scan.
Scan Stats:confirmed-timeout:0|failure:1|harmless:0|malicious:0|suspicious:0|timeout:14|type-unsupported:10|undetected:50|
Name:YjRZJA6m6NPBSx5tJWZe20200430-115182-15b0ros
SHA-1:9a835552f9fec19ab95ee7187242c1109f04cb04
SHA-256:9364f25ba10bc1d268df3b5d614fb161b32804b8893150212fa479a02dde65a7
SSDEEP:1572864:3L7fNKEtmCygct3ZX/N90qYM9vkRjZuNQ2Pju36iT06dUh0hyO8ibJ:77VsCYn/N9QtjZuS246EDqhjxAJ
File type:Android
Magic:Zip archive data, at least v2.0 to extract
File size:129856339
Uncompressed Size:9937510
Contained Files	:12738
Contained Files By Type:MF:1,RSA:1,SF:1,gif:1,js:826,otf:5,png:69,svg:9,ttf:7,txt:1,xml:1,

Permissions

requires following permissions on your android device.

android.Manifest.permission.RECORD_AUDIO
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.CHANGE_WIFI_STATE
android.permission.FOREGROUND_SERVICE
android.permission.GET_ACCOUNTS
android.permission.INTERNET
android.permission.MODIFY_AUDIO_SETTINGS
android.permission.READ_CALL_LOG
android.permission.READ_CONTACTS
android.permission.READ_PHONE_STATE
android.permission.READ_PROFILE
android.permission.READ_USER_DICTIONARY
android.permission.RECORD_AUDIO
android.permission.SYSTEM_ALERT_WINDOW
android.permission.USE_BIOMETRIC
android.permission.USE_FINGERPRINT
android.permission.VIBRATE
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
com.android.launcher.permission.INSTALL_SHORTCUT
com.google.android.c2dm.permission.RECEIVE
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE
com.google.android.providers.gsf.permission.READ_GSERVICES
android.hardware.camera.any
android.hardware.location
android.hardware.microphone
android.hardware.screen.landscape
android.hardware.screen.portrait
android.hardware.telephony
approximate location (network-based)
Allows the app to get your approximate location. This location is derived by location services using network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine approximately where you are.

precise location (GPS and network-based)
Allows the app to get your precise location using the Global Positioning System (GPS) or network location sources such as cell towers and Wi-Fi. These location services must be turned on and available to your device for the app to use them. Apps may use this to determine where you are, and may consume additional battery power.

view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

directly call phone numbers
Allows the app to call phone numbers without your intervention. This may result in unexpected charges or calls. Note that this doesn't allow the app to call emergency numbers. Malicious apps may cost you money by making calls without your confirmation.

take pictures and videos
Allows the app to take pictures and videos with the camera. This permission allows the app to use the camera at any time without your confirmation.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

GET ACCOUNTS
Allows access to the list of accounts in the Accounts Service.

find accounts on the device
Allows the app to get the list of accounts known by the phone. This may include any accounts created by applications you have installed.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

change your audio settings
Allows the app to modify global audio settings such as volume and which speaker is used for output.

read call log
Allows the app to read your phone's call log, including data about incoming and outgoing calls. This permission allows apps to save your call log data, and malicious apps may share call log data without your knowledge.

read your contacts
Allows the app to read data about your contacts stored on your phone, including the frequency with which you've called, emailed, or communicated in other ways with specific individuals. This permission allows apps to save your contact data, and malicious apps may share contact data without your knowledge.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

read your own contact card
Allows the app to read personal profile information stored on your device, such as your name and contact information. This means the app can identify you and may send your profile information to others.

read terms you added to the dictionary
Allows the app to read all words, names and phrases that the user may have stored in the user dictionary.

record audio
Allows the app to record audio with the microphone. This permission allows the app to record audio at any time without your confirmation.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

control vibration
Allows the app to control the vibrator.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

install shortcuts
Allows an application to add Homescreen shortcuts without user intervention.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

read Google service configuration
Allows this app to read Google service configuration data.

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Arnie C-avatar

    Arnie C

    2021-04-11T11:22:26.937Z

    The app doesn't display pictures properly, so I mostly see blank placeholders. When highlighted, your support team insists that I need to provide TWO(!) screen recordings as proof that my connection is not the problem. First off, buddy, that's really inconvenient. Second, my connection works for everything except your app, so why do I need to prove anything? If your tech team is unable to solve my problem and suggest asinine solutions, well, bless them. Here's a 1 star review for your trouble.

  2. Peter Nguyen-avatar

    Peter Nguyen

    2021-04-07T04:43:23.266Z

    apk Okay for rides, but the lunch time food delivery is pretty terrible. Never know if I'm going to get food. I try to order earlier each time and still waste 15 to 20 minutes waiting for drivers just to end up having to eat out somewhere else.

  3. Khanh Nguyen-avatar

    Khanh Nguyen

    2021-04-01T02:39:47.691Z

    I used grab for 2 years in Bangkok with no issues. I returned to Bangkok in Feb and got a new Thai number so I made a new account with that number and but my credit card would not work because it was linked to my old account. I contacted customer service and we got the new account working. Then 2 days later my account was suspended for no reason and apparently the cause is because I had 2 accounts. The customer service cannot do anything and their reply to my appeal provided no solutions.

  4. Solera Spiritual Channel-avatar

    Solera Spiritual Channel

    2021-04-11T09:06:16.424Z

    I love grab! It is super convenient. I like the app better than food panda. Food panda doesn't show clear photos of what the food is. It is very annoying. Grab overall gives me a better experience of buying what I want.

  5. TheTMKF-avatar

    TheTMKF

    2021-04-02T13:38:38.607Z

    The worst customer service I've ever experienced. Three times now they just try to get me off the phone and then never follow up. They offer no way to talk to a supervisor or return with the same CSP, and they clearly never added any notes to my ticket. I am a project manager for web apps, so I know how to troubleshoot problems and solve them. If there is an actual problem in the app or your account, they can't help you. They just tell you to reinstall over and over and try to get rid of you.

  6. Veronica Morra-avatar

    Veronica Morra

    2021-03-28T12:08:10.162Z

    Most times the app is fantastic. Twice they have misinterpreted where I am, which made me look like a-no-show. Other than that drivers are expert navigators and I feel very safe at a reasonable rate. FYI: I AM 71 years young riding on the back of a motorcycle.😂

  7. Abed Elaziz Shehadeh-avatar

    Abed Elaziz Shehadeh

    2021-04-02T07:03:49.626Z

    Had the worst experience using this app to order food. Grab allows the rider to handle multiple orders at the same time. So it is normal to get your food late and super COLD.

  8. AlexP Su-avatar

    AlexP Su

    2021-04-10T06:47:51.331Z

    Too many ads and pop up. Very annoying. Becoming an ads platform. Farangs cannot have eWallet from KBank? So what's the point GrabWallet? Better talk to your partner KBank to open up for all AC holders. RabbitLineWallet available for all.

  9. Howell Flores-avatar

    Howell Flores

    2021-04-06T14:22:17.378Z

    2 food orders in a row with missing items - yet to experience any such resolution. I dont expect much as to satisfy issues ive experienced, which happened twice in a row.

  10. Eva Dunlavy-avatar

    Eva Dunlavy

    2021-03-26T09:58:37.334Z

    Solid app. Good service. If they had an option to have someone pick up had and bring it to you when you run out... It would be perfect.

  11. Shieh Yeong Teng-avatar

    Shieh Yeong Teng

    2021-04-07T11:06:44.165Z

    Since about a month ago orders have been getting canceled after about 30 minutes of placement due to a shortage of delivery drivers. Please don't advertise flash deals if you don't have the ability to deliver.

  12. Alvin Wijaya-avatar

    Alvin Wijaya

    2021-04-07T04:50:05.672Z

    You get a lot of coupons but they are INTENTIONALLY made vague, messy, and no automatic apply/search/filter function.

  13. Marc Goss-avatar

    Marc Goss

    2021-03-23T16:04:43.913Z

    App kept restarting so uninstalled, reinstalled, even installed on a different device but now it says email in use. There is no sign in, it seems to just create a new account. So now I can't use it at all.

  14. estela mauleon-avatar

    estela mauleon

    2021-03-25T05:29:03.714Z

    has problems with payment / top up feature...so frustrating...they need to work on it.

  15. mamagdalena nepales-avatar

    mamagdalena nepales

    2021-04-01T11:38:37.299Z

    We have ordered our Dinner and late snacks in Mc Donald via Grab. It's the third day of ECQ and there is Curfew at 6 pm. The delivery staff did a good job by delivering the food fast as possible and Mc Donald's staff for providing the meal quickly as well. We received a hot meal that has an amazing value for money as well as it taste good. Thank you so much.

  16. M Yeo-avatar

    M Yeo

    2021-03-27T11:20:47.276Z

    So easy to order, esp on days when u r too tired to go look for food!

  17. Pablodontagme-avatar

    Pablodontagme

    2021-03-19T04:35:16.400Z

    Poor payment options, can never get mocha to work and they offer no digital payment alternatives. I used to be a platinum member when my payments synced and I stopped using them over a year ago when it started asking me for a picture of my passport at odd times like midnight in an alley. Didn't feel safe so stopped using this app when it would leave me stranded at night.

  18. Max Ong-avatar

    Max Ong

    2021-02-04T05:27:09.845Z

    Worst company and apps ever. I am only customer and was suspended because login with another device. Only need 1 incident and you account will lost forever including your topup money. 2 appeal was rejected, no more phone line customer service, went to area customer service only got solution to change phone number or change smartphone, what a mess. Better used Indonesian apps "Gojek" more reliable and rational company.

  19. Paolo S.-avatar

    Paolo S.

    2021-01-27T07:42:36.613Z

    GrabMart UX needs to improve. Help us shop for the cheapest products as quickly as possible. PRICE: Every GrabMart store should have a Sort by Price filter (low to high & high to low). This is standard in almost all online shopping UX, why haven't you implented it? SPEED: Selecting a result from GrabMart search should lead instantly to the specific item, instead of making the app scroll to the item within the store (which causes a long wait with larger stores). Please make these changes. Thanks!

  20. Bill Brehm-avatar

    Bill Brehm

    2021-02-15T11:11:08.789Z

    Seem to be trying to innovate but the app is full of bugs or bad software design decisions. Hard to reach customer service due to the blocks they put up to save money. I have so many documented examples but not the time to list them all.

  21. Ben Lyons-avatar

    Ben Lyons

    2021-03-12T05:57:24.174Z

    Way too many daily notifications. Yeah no kidding I can change my notifications! I already did but you're still sending too many. it says approximately three per week but I was getting more than three per day. I turned off the offers from grab and partners because you guys are lying about the quantity of notifications

  22. Alec Lulla-avatar

    Alec Lulla

    2021-03-10T06:00:35.140Z

    Getting worse and worse. Prices are going up it seems, but drivers are getting worse. Several times showing up without helmet. Accepting your request and then asking you to wait so they can eat first......

  23. Michael Cox-avatar

    Michael Cox

    2021-03-09T10:53:56.244Z

    Welcome Back! Your app will be ready in just a moment.... Been days since it last worked. Not sure why this app always has major issues with each update.

  24. Armon Brooks-avatar

    Armon Brooks

    2021-02-04T12:19:26.472Z

    The app is really useful, but I would really appreciate if it could try to translate the restaurant menus into English. Even a partial translation would be really helpful.

  25. Sandra O'Connor-avatar

    Sandra O'Connor

    2021-03-03T02:17:47.784Z

    Update: the app has improved alot it is the primary app for my day to day needs. Reliable app, needs some work with languages, not too friendly or easy for english speakers.

  26. Black Orchid-avatar

    Black Orchid

    2021-02-05T06:12:02.860Z

    User friendly, accurate timing and good communication from drivers. Also easy to tip via Credit Card. The only downside is many menus are only available in Thai.

  27. YL Zhang-avatar

    YL Zhang

    2021-03-24T07:47:11.103Z

    Very bad at positioning, even in public spaces, drivers randomly cancel trip without any excuses...

  28. sam p.-avatar

    sam p.

    2021-02-09T12:33:18.705Z

    An essential app for living in Thailand. The only recommendation is adding English translation as many of the food merchants only list content in thai.

  29. Jason Scholte-avatar

    Jason Scholte

    2021-02-04T12:15:47.555Z

    Grab is a great product and service. Easy to use and rarely ever any issues.

  30. Taufik Hidayat-avatar

    Taufik Hidayat

    2021-03-16T10:50:29.189Z

    Very useful app for people who need fast n safety transportation, for order food when you hungry.

  31. Joe Knox-avatar

    Joe Knox

    2021-02-28T09:12:00.892Z

    this app is indispensable... it affects how you can live in a city where you have to go to different places for various reasons

  32. Gary Kaye-avatar

    Gary Kaye

    2021-02-26T12:59:03.769Z

    Grab is much better now. They're keeping it simple rides, food delivery, and fast.

  33. Jeremy C-avatar

    Jeremy C

    2021-02-10T11:22:23.672Z

    You can track every step of your order, including the delivery route. Very useful.

  34. Kate Woolf-avatar

    Kate Woolf

    2021-02-13T11:56:05.101Z

    I.possible to find vegetarian/vegan food in English. Uninstalled after 30 minutes :(

  35. Michael Claffy-avatar

    Michael Claffy

    2021-02-07T15:12:58.480Z

    This app is terrible. No English translation in any menu features. Your shareholders should run for cove if you can do better at coding than this. Worthless

  36. Samuel Stephen-avatar

    Samuel Stephen

    2021-03-08T08:36:59.854Z

    Stuck trying to take a picture...Why? Won't update on its own and is very laggy.

  37. DakotaWinz-avatar

    DakotaWinz

    2021-03-25T05:08:57.348Z

    Grab app is good up until the point you try to load your account and use it. No one will accept the booking if you don't pay cash mostly because Philippines is a poor country is my guess. Should do awaywith the cashless option. So a driver can accept then cancel with no notification and you sitting there 30 minutes and check your phone to see they cancelled. App is broken have to uninstall and and reinstall every use

  38. Wade Youngblood-avatar

    Wade Youngblood

    2021-01-24T16:22:01.360Z

    I get drivers that accept the grab food then after 30 min cancel my order . I also loose the promo when I have to order again. Sometimes the order gets canceled 3 times. Even being 2 hours after I start I appreciate the app but why should I loose the promo if the driver cancels and I reorder. Also if the driver cancels why can't I give stars for a review? Hes wasted 30 min of my time...

  39. Sung Roh-avatar

    Sung Roh

    2020-11-03T23:23:51.885Z

    I was able to use this app just fine 5 times before it stopped working. My Chase Sapphire Reserve credit card did not block any transactions, it's just the app is the issue. I get messages like, "We couldn't add your card. Please ensure that all the card details you entered are correct." This never happened before. I am from America, but I was purchasing food in Indonesia at a multiple cities. My card approved that I was allowed to spend the money, but the app doesn't let me anymore.

  40. Steve White-avatar

    Steve White

    2020-11-02T13:06:21.458Z

    Food delivery is so unreliable. I only ever try to use this app when what I want isn't a available on Deliveroo. Half the time I have to wait 20 minutes just for it to tell me they couldn't find a driver and ask if I want to cancel. I literally have never had something like this happen with Deliveroo, but it is so frequent with Grab. 3 month update: Still the same issues. I don't know why I keep doing this to myself. It's so painful. Just wasted an hour hoping I would get food and failed.

  41. William Light-avatar

    William Light

    2020-12-01T11:03:36.756Z

    Good generally but its a major flaw that I wait for 20 minutes and have to cancel because the driver isnt moving or is going the wrong direction, and the app punishes me for canceling and makes me get farther away drivers on the next ride, so because I dont want to be late for work, Grab makes me later for work.

  42. Ming Wolf-avatar

    Ming Wolf

    2020-11-09T01:57:22.718Z

    Easy to use, straightforward. Not giving five stars since its a bit tricky when i want to reorder the same order (meaning it doesnt really work when i want to do that so i have to manually remake the order if i want the same) Apart from that customer service is pretty good at responding to issues with drivers and the like.

  43. Kin Wong-avatar

    Kin Wong

    2020-11-17T14:58:21.790Z

    Good if you can link your credit card to it. Otherwise, use PassApp because it has better rates for cash. (I have tried 6 cards from USA, UK, HK unsuccessfully.) Grab tech support said there is no problem. Contact bank for OTP SMS. Bank said there is no OTP SMS request.

  44. Dekker Fraser-avatar

    Dekker Fraser

    2020-12-10T09:12:50.985Z

    Great product but way too many unncessary, redundant confirmation conversations with the driver. Much easier credit card processing than with the competitor.

  45. Richard King-avatar

    Richard King

    2021-04-02T02:53:21.140Z

    It took me 45 minutes to get a Grab ride. 1st driver had a flat 2nd driver canceled 3rd driver drove past the condo and I had to walk to him. And each of the drivers were already in the middle of other fares to which I had to wait. Never have I had such bad luck with Grab.

  46. jannatul wahidah-avatar

    jannatul wahidah

    2021-04-09T10:32:16.644Z

    This app is no longer convenient for me. I had to wait for 15 minutes long for a driver to arrive. Why don't I get assigned with closer driver? Is it because that 1 or 2 times that I cancel my ride? What about the other thousand rides? During peak hour the price doesn't make sense at all. I am charged for RM12.35 when usually my ride is only RM5.35 and I have to wait for 15 minutes for this expensive ride?? You doubled the price then you doubled the time?? Wow you must be filthy rich then!

  47. Daniel Söderlund-avatar

    Daniel Söderlund

    2021-04-11T12:44:48.789Z

    You need to do something about the payment and refund system for grab-food. When using the credit card the app says the amount is just on hold, but actually it's charged as soon as I made the order. And then when YOU dont have a driver and the order is canceled, it can takes up to 45 days before the money is refunded back. Why should I lend my money to you when your service is not working? This can't even be legal. You own me quite some money at the moment.

  48. Shaira Nichole Marquez-avatar

    Shaira Nichole Marquez

    2021-04-11T13:58:56.714Z

    I use this for grabfood... Prices shown qre slightly higher than they would if you would buy it in store. Service/delivery: never had problems. When there is an item that isnt available, rider normally calls. Prices are automatically adjusted when things are changed or cancelled. No need to double think being scammed on cashless transactions. Fast service. Most of the time riders dont make another transaction unless they finish urs. Interactivity. Can chat riders. Can tip riders.

  49. Benz Chuen-avatar

    Benz Chuen

    2021-04-10T09:02:58.951Z

    This app is like a gamble now to order foods, no rider will actually accept your order which make your order slow as hell. And in some cases, my order was cancelled because no riders. Price wise, it's getting more expensive too. Used to be very good, and I'm a platinum Grab user, but the experience I getting now is suck. I logged a case in Help Centre and no reply either.

  50. Grizel Reyes-avatar

    Grizel Reyes

    2021-04-12T06:09:08.635Z

    I appreciate the service Grab has been offering. They have all been helpful especially during the lockdown and quarantine implementations. However, despite of several updates I still have to reinstall the app so I could choose the option to log-in via google account since mobile signal is very impossible to where I reside and log-in via mobile is impossible. Also, the fingerprint authentication does not work at all, it still asks for the PIN/ password even set-up has been made several times.

  51. Jason Bu-avatar

    Jason Bu

    2021-04-12T04:26:34.664Z

    My experience with grab food has been terrible recently. Twice my order got cancelled after waiting for 30 minutes due to shortage of drivers. No compensation for the time wasted. It's extremely frustrating when you only have 1 hour lunch hour but time got wasted because Grab being incompetent. If you can't handle large volume of orders then please shut down your app. This is totally irresponsible and unprofessional

  52. rialdi J tarliman-avatar

    rialdi J tarliman

    2021-04-07T12:26:32.305Z

    From bad to worse, so many discount, promo, etc., but none can be used. Does not fit to the ad! Never trust "Grab" for whatever reason! And the worse is, I never knew that if I rarely used this app could lead to my account being suspended for whatever their ****in reason is.. I NEVER canceled my booking for ride or food or whatever! And I NEVER used grab for anything weird.. only using it to order food and NEVER cancelling it.. and now my account is being suspended??? I would rate -9999 if can

  53. SS Jong-avatar

    SS Jong

    2021-04-08T12:55:20.217Z

    Grab always auto update to version 5.143.201 on my Honor 8X (after uninstall and reinstall), and I lost my "saved places", and the map has incorrect address for my house/location. I tried Grab app on Samsung and Oppo and it seems to stay on version 5.143.0 and the map is showing correct address, so for whatever reason, it is not working on my Honor 8x phone.

  54. Soong Mt-avatar

    Soong Mt

    2021-03-29T06:04:21.403Z

    Overall the experience is good. However, there is no permission to cancel food order if there is no driver accepting order. Food delivery via car drivers are very slow. Sometimes difficult to get a ride, but not a big deal yet. So hard to get in touch with their customer service, have to click so many options before I can reach the support.

  55. Azizi Yippie-avatar

    Azizi Yippie

    2021-04-11T01:43:21.172Z

    Hi , i dont think this is a students friendly app. Just imagine the minimum topup value is RM50 .. like what the hell? some of us can't afford it and we just use grab for booking the car which costs less than 10 ringgit . Plus, we rarely use this app, so what to do with the remaining money in this account?!! Pls change the minimum topup amount. It is ridiculous.

  56. Khairul Anwar Zamani-avatar

    Khairul Anwar Zamani

    2021-04-08T11:34:07.848Z

    Update: Grab app seems to always got location wrong. And keying in address will always result in the app autofilling the WRONG ADDRESS! Grab Car price no longer as cheap as before. Rewards not attractive. And no option to top up Wallet for Rm5 or Rm10. RM20 minimum is too big amount for someone who only occasionally use grab. Greedy Grab, they want to hold our money first.

  57. Crystal Ho-avatar

    Crystal Ho

    2021-04-01T08:42:53.220Z

    The app is getting ridiculous. The driver will accept and after waiting for 5 minutes and the driver obviously is not moving, you have to pay a cancellation fee to cancel. If you are taking a while to come, at least have the decency to send people a message or just cancel. Why are the drivers accepting just to sit on the booking? Not the first time already. Happening more often recently.

  58. Khai-Yau Chua-avatar

    Khai-Yau Chua

    2021-04-03T09:48:12.519Z

    Used to be really good. Nowadays (March 2021 onwards), every time I order food, it feels like a gamble as there's 50% chance there won't be any rider / driver to send you the food . And you can't cancel your order, and you are kept hanging not knowing whether your food will come or not. At times, the rider will cancel on you. So, it becomes really difficult to estimate or have confidence in ordering, even during non-peak hours in city area. This has happened many times to me in March and today.

  59. Wee Boon Tang-avatar

    Wee Boon Tang

    2021-03-26T10:36:46.768Z

    An update on my previous review. Aside from wrong food orders and unreasonable cancellation penalty fees, the compensation system for wrong food orders is also atrocious. Unlike McDonald's own delivery service, Grab doesn't offer to deliver another food item if your delivery is incorrect. Instead, they refund your payment to your account, which is redundant since it would take 1 to 2 days before I can get back the money I wanted to spend on dinner TONIGHT. What should I eat in the meantime?

  60. Annkee Peh-avatar

    Annkee Peh

    2021-03-25T04:55:30.945Z

    This happened twice. Right after I placed my order, a message popped up said there's something wrong happened so my order wasn't successful. Same things remained in my basket, so I wanted to place the order 2nd time. But the delivery fee changed to higher price, so I gave up. A few moments later, the message popped up said the restaurant was preparing my food! This kind of bug is very annoying. Please settle it ASAP.

  61. Rachael Van Buerle-avatar

    Rachael Van Buerle

    2021-03-24T07:56:11.696Z

    I recently topped up my wallet and the amount was deducted in my bank account but the amount isn't reflected in my Grab Wallet. I've been trying for the past 15 minutes, to ask why on the app, but there isn't anywhere I can submit an issue. The app needs to allow user to submit personalised issues. The ones on the app isn't helpful unless just starting to use Grab.

  62. ailyn viola-avatar

    ailyn viola

    2021-03-31T22:47:20.694Z

    Worst experience ever! You charged my card twice for one transaction. It has been more than 30 days and I haven't received the refund yet. Your help centre is not helping at all, as well as your generic email replies! Why not have a customer service line we can call directly?

  63. Code Pizza-avatar

    Code Pizza

    2021-04-07T17:07:41.577Z

    Grab's base service has been getting significantly worse. "GrabRewards Points will only be awarded for payments made with GrabPay wallet" Oh great. Not only did you take away my points that I got when I frequently use your service by not properly alerting about my points expiring and spam ads as notifications, but you also make it impossible to earn new ones.What incentive is there to frequently use the app anymore when you keep your customer's membership tier hostage like this?

  64. chiiiley leychiii-avatar

    chiiiley leychiii

    2021-04-09T16:18:30.696Z

    Can I give 0 star? I've been messaging grab why was my card was charged for my grab booking that didn't push through? It was not cancelled since there was no driver around that time in BGC. I emailed your support and keeps giving what I can see on the FAQ. This happened last Dec and after that, I never book grab car again. I'm afraid my card will be charge by just looking for driver in the area, not cancelled, not completed. All I have is proof of my card being deducted.

  65. Shiela Marie Barbacena-avatar

    Shiela Marie Barbacena

    2021-04-09T23:48:49.185Z

    I would like to suggest to put an amount limit for allowed COD transactions to avoid fake booking. Like for example, orders above Php 1000 should already require cashless payment method. You can also add another restriction that the user must be fully verified (has submitted valid ID and selfie photo) before he can proceed with bulk orders. I hope you will consider this suggestions and make necessary actions asap to avoid fake-booking. Thank you very much!

  66. Matet Torayno-avatar

    Matet Torayno

    2021-04-05T21:28:39.698Z

    Hi, just would like to give a suggestion/feedback about your service. Been using Grab for a long time, and really appreciate the service Grab Food, Car etc.. But I hope you could add a feature that can stop the fake booking. Best if you could add ID verification so that you could trace any person who uses the app, and can be reported to the police if they do something bad to your driver's. I know that your employees have been working so hard especially during this pandemic.

  67. red_ashcroft-avatar

    red_ashcroft

    2021-03-22T17:23:23.531Z

    Twice! This happened. Made my order through my card, you charged my card, then a few minutes everything is completed. No food, no delivery, card charged and now possible way of contacting either the Grab or the driver. Everything all gone. First order was around 2,800 and my second was 860. All gone. The app said I'll receive an email. But nothing. This app is a scam. Don't trust your card details with this company!

  68. Jay Chua-avatar

    Jay Chua

    2021-04-08T12:13:30.580Z

    Grab food missing item. Didn't bother checking the packed items when driver delivered the goods due to minimizing exposure (pandemic related). After delivery, there was no way to contact driver and chat history is removed. It would have been good source of screenshots for complaints. Very slow support.

  69. foredawn-avatar

    foredawn

    2021-04-07T10:12:00.730Z

    Why there is always no driver? I always have to waste about 30 minutes to search for a driver and eventually got cancelled? Plus, every time I wanted to order something, most of the shops are unavailable for delivery, why is there a problem like this? Almost every time. I don't even have much choices because they are all unavailable for delivery :) its already been a long time could you pls settle it faster? i really hate grab now

  70. Smart Robertson-avatar

    Smart Robertson

    2021-04-08T13:02:33.123Z

    I have noticed linking grab car with bank cards is not advisable, because some grab drivers take a chance to get away with the fare blaming customer for no reason. Secondly I have also, noticed that many grab Chinese drivers do not use grab driver application for navigation which result in not being able to arrive on pickup location. Because they prefer to use Chinese alternative navigation application. Then as a result of their stupidity, they demand from me to cancel for 3 ringgit. No I deny

  71. Vogue Lady07-avatar

    Vogue Lady07

    2021-03-26T10:59:15.831Z

    I rate them 5 stars as they provide good service though sometimes have problems with them. I don't really mind because just minor problem such as few minutes late. However, they should improve the accuracy of the location as it will make much more easier for driver to find and not making customer to wait too long.

  72. Cynthia Paramitha-avatar

    Cynthia Paramitha

    2021-03-31T14:24:16.685Z

    These past few months always randomly got pop up messages saying that there's "irregular activities" in my account, reported to CS countless times and they only told me that there's problem with their system so I had to wait 15 days before using any reward or purchasing subscription. It's been happening every single month since last December. So frustrating

  73. Nagabala Ramakrishnasetty-avatar

    Nagabala Ramakrishnasetty

    2021-04-04T08:04:31.422Z

    Today I used grab twice. Both the time today drivers were good and polite. Last time I was disappointed (13 feb 2021). I booked the grab taxi. But the driver didn't come to pick me up at the right place. So, I had to cancel. Though it was not my mistake, I paid 30 baht cancellation fee today in my first ride. Anyway, its not about money but I was disappointed.

  74. Mubaraka Mustafa-avatar

    Mubaraka Mustafa

    2021-03-30T04:27:55.135Z

    I use this app a lot especially for ordering food because they have lots of vouchers and promo but the only thing i would like them to improve is that when we pay using ovo and it turns out our balance was short by a small amount (Rp 1000 / 2000 etc) we dont have the option to pay the additional amount by cash/ovo points. Its a hassle to top up our balance for that small amount especially when you are in a hurry.. Please fix this!

  75. Pornput Jarumongkonsak-avatar

    Pornput Jarumongkonsak

    2021-03-24T01:05:34.473Z

    Unfair. I found many time by many reasons that Grab drivers asked me to cancel (said they can't cancel by themselves), then I had to cancel to find another taxi before being late on my trip. Later, Grab charged me cancellation fees, which is totally unfair. Now, I start to look for another app.

  76. Marie Lucero-avatar

    Marie Lucero

    2021-04-12T02:34:04.791Z

    it was way better before they change there policy about cash in using credit card or debit, cause before i cash in using the card of the father of my baby i can transfer it to my bank account but now i cant. i am force to use it on grab food or cab goodthing i can still use it on shoppee though. why do you have to keep changing it. atleast let me transfer the money on debit .

  77. Ronald Baladad-avatar

    Ronald Baladad

    2021-04-03T10:29:43.319Z

    Great App! Been using it for more than 5 years now. I trusted them in transporting my documents. Now, due to the Corona Virus (Covid-19), besides my docs, Grab delivers my food orders fast and safe, even during midnight and beyond. I still put my trust on them since they've already earned it anyway. Keep up the good work! Stay safe always!

  78. Chun Yi-avatar

    Chun Yi

    2021-03-24T07:32:25.354Z

    saved places location missing, wrong address being shown, fees increased from RM12 to RM22 for same location to same location but different route, and all of these happened after latest update. will stop using grab if no changes being made. have made report thru your website as well with screenshots and booking ID

  79. Vallerie Zafirah-avatar

    Vallerie Zafirah

    2021-03-20T04:06:21.999Z

    I use this app a lot and it was great but after i changed my device, i can't log in and use it anymore. I can't change my email, i tried to make new account with new email yet i can't use same phone number, meanwhile my ovo account linked with my old account. Since i don't have any option but to write my concern here. I hope admin can direct me the appropriate steps to fix this problem.

  80. Marjun Rey Ano-os-avatar

    Marjun Rey Ano-os

    2021-03-21T15:13:19.351Z

    It does not let me file a complaint when a spoon or fork is missing, when a missing condiment is missing (paid extra) and most of all when the gravy is not included in the order (Jollibee) This has happened many times and the complaint service is not really helping. You can't be refunded nor the items can't be replaced. No initiative from the store.

  81. W K-avatar

    W K

    2021-03-27T10:06:54.950Z

    I will give it zero star if that's a choice. Confusing app and worst of all there is no confirm button or page for you to review your order before the order gets sent - an eagerness to grab your money over ensuring the order is correct? And you know what? When things go wrong, it's a complete waste of time talking to their help centre.

  82. Esther tiew-avatar

    Esther tiew

    2021-03-31T06:22:05.900Z

    Monopoly service now because this is the only cab service now and is getting more expensive day by day…Not only that, because of e-hailing it tooks forever to get a grab and delay … Getting a grab can take up to an hour however we passanger has to be there within 5 minutes to avoid cancellation by driver how is this even fair to passengers. If you do not have so much of drivers, fix it …

  83. Michelle Manalo-avatar

    Michelle Manalo

    2021-03-28T13:52:33.470Z

    Worst customer service. For your information, I cannot contact you via in-app help centre since you suspended my account because I am using a second hand phone as per your customer service in messenger. I've been using grab for 5 years and you just suspended my account with a message that there is a suspicious transaction in my account? How could that happen? You do not even bother to give me full details of what specific transaction is that.

  84. Shandy Permana-avatar

    Shandy Permana

    2021-03-27T13:22:16.968Z

    Welcome Back! Your app will be ready in just a moment... Twice update... Still cannot load... Its cannot use anymore after update... But, no worries stil have gojek gocar apps... More friendly like grab before updete... 3rd times install and update... Still not working... Finally, Its work now... Thank you...

  85. Ray Lee-avatar

    Ray Lee

    2021-04-02T11:54:13.947Z

    For Grabfood it was quite efficient till about a month or so. Started getting orders cancelled for ridiculous reasons, especially from Secret Recipe. Not using it as much anymore. Uber app is more user friendly for senior citizen and hardly had to repeat a trip booking, you can track the drivers better and time to confirm trips are much better. Grab ask to try again later after making you wait for confirmation. Even the ex Uber drivers now driving for Grab admitted that Uber app is better.

  86. Vishlini Ayawoo-avatar

    Vishlini Ayawoo

    2021-04-10T08:12:32.860Z

    I'm glad for most of the service provided by Grab.Im just unhappy with the Grab Car services.NOT because of the drivers,but the POOR MAPS.Most of the location can't be found in Grab maps.I can't pin the exact location sometimes.Worst part when I got a deaf driver,I'm amused to see her efforts to drive me.But,when it comes to explained the problem to her..She didn't get my problem.She were confused.I know its not her fault.Its was much better with Uber last time.Hope Grab can improvise soon.TQ

  87. HX-avatar

    HX

    2021-03-29T04:06:24.878Z

    Face recognition system is terrible. I was in an emergency and needed for a ride. It was raining and the available commutes nearby is at least 1.5km away. So i called grab and then the dumbest thing happened. The selfie request popped out. I did for at least 30 times in front of a busy street. Nodding, sticking my phone up to my face, I tried all sorts of selfie angles, just to get past the damn request and get my ride. Thanks for shame as extra gifts. You did well grab.

  88. Apol T-avatar

    Apol T

    2021-04-07T08:03:04.550Z

    Retaining this review: downside of the app, unable to plot or identify locations that are not already in the database(?) Otherwise,grab app is very convenient for commuting and deliveries. Grabmart is also a very useful feature.

  89. vivian lee-avatar

    vivian lee

    2021-03-30T04:38:46.890Z

    I used the shortcut to book the trip but the location pick up by the system is wrong, in the end I have to cancel the trip and paid $4 for a system fault. That's sucks, don't offer the shortcut if your gps is not reliable please.

  90. Bryan Domingo-avatar

    Bryan Domingo

    2021-04-03T11:15:09.125Z

    Very poor customer service and the app isn't allowing me to use my grab pay bal. Update: Terrible, terrible! Worst customer service and worst representative y'all have! It's been a week since this issue, yet, your reps keeps on giving BS reasonings and confusing answers, and not to mentions it takes days before we get an update just to be disappointed! y'all can do better!

  91. Reno Reinaldi-avatar

    Reno Reinaldi

    2021-03-31T05:39:17.591Z

    Grab app new version not allow us to change adress manually when place an order by grab express, thus the map is inaccurate. We keep found angry drivers who complain about wrong addresses, although we always place the address that is accurate according to google maps. Already contacting grab's customer service but they also cannot do anything about it. One star until grab's gps/maps are accurate!

  92. Muzaffar syah Alias-avatar

    Muzaffar syah Alias

    2021-04-03T15:34:22.281Z

    Bad accuracy for pick-up point, everytime i request for nearby driver, it always find the very far away driver to pick me up. After the updates, the map will show false location. And the regular location has been deleted from map.. really bad experience!..

  93. Jessa Faye Rili-avatar

    Jessa Faye Rili

    2021-03-30T06:00:09.818Z

    After the Nov 13 update, I could NOT, for the life of me, book a grab in the days that followed. There were no grab drivers registering on the map UI on 2 different places where I tried to book (UP-Ayalaland Technohub and SM North EDSA). I tried re-logging in, re-installing -- nothing worked. Hope this gets fixed.

  94. Muhd Ihsan-avatar

    Muhd Ihsan

    2021-03-20T13:34:40.124Z

    Like the app but there might be an issue. If I don't rate the last food order before making the next one, the rating page pops up when I press Order. After rating it goes 2 the dashboard making me think it's successful and being processed. But later I check & the order was cleared and never sent. Happened thrice recently where I had to make the order again & I'm wondering if not rating would fix the issue. If so, Grab would be disincentivising ratings. 1⭐ so they notice this issue otherwise 5⭐.

  95. Simon Peter Calamno-avatar

    Simon Peter Calamno

    2021-04-05T12:43:02.450Z

    The multiple login tends to create multiple accounts. I think my account is suspended because of this. Linking of multiple accounts is hard to find. It is hard to find out the issue of our suspension. The grab app suspends an account without telling the exact reason to the account other than the account has violated the terms and policies. This may make it harder for accounts to fill-up the passenger appeal form that asks them for the reason of the suspension. Poor customer support.

  96. Dennis E. Sebastian-avatar

    Dennis E. Sebastian

    2021-03-29T05:46:00.535Z

    Location address is STILL wrong! been using grab with no problems for a couple of years but there hasn't been a problem til now. Check your Map application. FoodPanda gets my address correctly so Ive been using them for the last few deliveries.

  97. Angelyn-avatar

    Angelyn

    2021-04-02T14:32:24.649Z

    This newest version is really weird, because I can't even know the driver's contact and their location when I used grabfood... Even after the food arrived, the app stil make it as a ongoing activity. I don't know if I'm the only one who experience this, but I hope this issue will be fixed soon...

  98. Josef K-avatar

    Josef K

    2021-04-06T06:13:38.123Z

    First-time user for two taxi rides and impressed with the simplicity of the booking process and ability to schedule a ride. Options to pay by cash or card (you must add your payment card to your account first).

  99. Musculoso Guapo-avatar

    Musculoso Guapo

    2021-03-28T09:52:45.886Z

    I hate the fact that this app need constant update to use it. It's such a nuisance since I'm only using it once a while. Everytime I need to use it, the apps needs to be updated. There is once I missed my bus when I'm on a hurry to get a transport from my home to the bus station. I need to update the apps and it takes too much times because of the size. Not a very convenient apps to use. Still, I had to use this apps since my area got no other choices of e-hailing, public bus or even taxi. ☹️

  100. Nor Afiqah-avatar

    Nor Afiqah

    2021-03-24T14:22:18.913Z

    I ve use grab food for so many years. So far its really usefull aps for me. BUT, lately my grab aps maps does't work to read my home address even i already save my home address and hve use it for delivery for so many times. im really dissappointed coz i really need food delivered to my door when i reach home after work. Please solve it ASAP!!!

  101. A Google user-avatar

    A Google user

    2021-03-25T16:23:55.325Z

    Be careful of this app especially if you are using credit cards as means of payment. Majority of drivers will cheat you of your food and items. And even if you report it the support center does nothing. I have been cheated from my food delivery multiple times already and no action was taken. They ask you to send in a detailed email of your report or complaints only to have the email bounced back. Both the riders and the admin of the app take advantage if Credit cards are used as payment

  102. Jason Grace-avatar

    Jason Grace

    2021-03-29T09:49:44.410Z

    The grab app took my money twice, I was in an emergency and took the wrong decision to trust this app. Reloaded then it took my money TWICE and wasted everyoned time.even though it returned the money back WAY TOO LATE. The money was normally returned after 2-3 hrs automatically. Unreliable when needed.

  103. LiLing Tye-avatar

    LiLing Tye

    2021-03-25T03:17:49.587Z

    I love the Grab app and all the services it offers but after the latest update, it just keeps crashing on me for no reason. Dont think it's my phone hardware thats causing the crashes because all my other apps work fine. I've uninstalled and re-installed the app multiple times to hopefully fix whatever issue it was that caused the crashes but... argh. It still crashes multiple times anyways

  104. Michelle S. Martin-avatar

    Michelle S. Martin

    2021-03-28T02:12:59.920Z

    I've been an avid user of Grab for a couple of years, and rely on it now mostly for food deliveries. Very easy to use and convenient, especially now that available food options and vendors are wider. Leaving a 4-star for now because there are times when it's difficult to get a rider.

  105. Mr. Ice Bear-avatar

    Mr. Ice Bear

    2021-03-29T02:58:40.249Z

    i use to love grab app a few year ago for its hassle free booking a cab & those points redeem, freebies & now its expand their service like grabfood but unfortunately the payment system is to annoying paying using your debit card or bank will automatically charge you 50php for every transaction. compared to foodpanda all debit, bank transactions is free no charge or service fee at all. and u can only get points if u use grabpay so dissatisfied, disappointed maybe ill just uninstall & stop using

  106. Yelkey Reyes-avatar

    Yelkey Reyes

    2021-04-09T01:54:59.791Z

    This is my 2nd time to install grab but still the same you wanted to have an access to my contacts which you should have no rigth to access. That is why I don't like your apps. Unlike you foodpanda did not require the access to my contact and even my location.

  107. insenf-avatar

    insenf

    2021-03-29T01:18:01.204Z

    Maps need to be properly updated. Cannot input the destination that I want to go to even though it's showing on the map and I've been to that place many times before. They removed that place. Happens all the time.

  108. Jella Mae Bucabuca-avatar

    Jella Mae Bucabuca

    2021-04-12T03:30:16.732Z

    It's really great that we can now enjoy online services like this. It makes our life convinient I just really hope that online paying could be easier thru gcash so everytime I order stuffs for my family far away I could just click on my gcash and send it to Grab with less hassle. Because how am I supposed to know to whom shall I send my payment when it is not provided? Anyways, the rest of the services is somehow a thumbs-up for me.

  109. Tee Nira-avatar

    Tee Nira

    2021-04-03T07:11:13.690Z

    This app need to check location before paid, now the driver can make customer paid before they arrive to the destination so the driver can leave the customer anywhere anytime. App give multiple order to driver ,customer need to wait for a long time and when driver cone all food is messy.

  110. Topsy C-avatar

    Topsy C

    2021-04-03T05:45:36.660Z

    The app is great, just one gripe that whenever i click on a resto in the Favourite tab and then go back to the Fav list, it would always show the beginning of the list, instead of showing the point i was at. FRUSTRATING since i have loads of resto in my fav list and forced me to memorise and eyeball where i was at before clicking on the restaurant

  111. Ma Zie-avatar

    Ma Zie

    2021-04-05T00:36:01.181Z

    Why I can't choose which one road that I should follow. Because the road that I always follow is jammed, you suggest to follow the far away or alternative road but it's to expensive. But the driver didn't used your road suggestion. He followed the regular way to my office and I payed more. It's made me headache. Please give more than 1 options.

  112. RickyLimJp-avatar

    RickyLimJp

    2021-04-10T12:42:37.767Z

    After the update, my apps doesnt seem to scan nearby grab driver. Always shows no nearby driver however minutes later I saw a few grab cars dropping off passengers and left empty. Also apps shows many restaurant are close every evening, while they were available on food panda

  113. Joshua Yip-avatar

    Joshua Yip

    2021-04-11T05:06:57.502Z

    Bad customer service. Called customer service. Basically was told that i should have the app on. And look at it until the food arrived. Because they are not responsible for any cancellation along the way. Not the first time it is cancelled

  114. Ronald Chong-avatar

    Ronald Chong

    2021-03-22T02:32:22.574Z

    Didn't receive verification email when verifying my existing account. I have only one email address btw, which I've already used with Grab previously, and I haven't changed it (why would I?). Tried verifying using my Google account but still no vertification email received. Way to go when you're in a hurry. 👎👎👎👎👎👎👎👎

  115. Rai Calubaquib-avatar

    Rai Calubaquib

    2021-04-01T14:26:08.580Z

    I successfully linked my card to grab app. Ofcourse Grab charged my card 50php but unfortunately, the app is not allowing me to use the saved card during check out. It happened twice already. Always ended up charging my card 50php for nothing. 😑

  116. 言阴-avatar

    言阴

    2021-04-06T09:00:55.367Z

    Dude, I used the current location and they dared give the wrong location, since I trusted the app I thought there will be no problem with the pickup point, who knows it was actually in a place that's actually 4km away?? I feel so sorry to the driver lah omg. Then they charge me 3 ringgit. What is this nonsense

  117. kurk albaniel-avatar

    kurk albaniel

    2021-04-05T08:57:25.128Z

    My friend ordered thru grab food and paid using her e-wallet but unfortunately we did not receive the order and the rider marked her order as delivered. There was no option on reporting this incident. The app should have a receive button for orders paid advanced on customer end to avoid this.

  118. Slamet Widiyanto-avatar

    Slamet Widiyanto

    2021-04-08T12:48:57.362Z

    wow...just wow...i want to go home and ordered a grab car, i try and try for many times but the system suggest me to order grabride for the reason of busy driver, and then i close the app and re-open again just knowing that the price is raising like crazy....

  119. Tze Yik Lim-avatar

    Tze Yik Lim

    2021-03-26T12:13:22.178Z

    Lousy app and even lousier customer service. Tried to sign up for grab hitch driver. But the app submit button grey out not allow me to proceed. Call customer services three times and they don't know what to do with it. Just ask me to Try again and again.

  120. yayak aulia-avatar

    yayak aulia

    2021-03-27T15:47:27.665Z

    Your 'Help Center' isn't help at all. I complain about my order problems at 8 and you replay at 10. 2 hours. Clearly avoiding to contact with the customer, and can't cancel the order, even the order is troubled. The solution? Nothing you just let that happens and you blame the driver then later. Am I satisfied you blame them? Of course Not. They're not your employees. The problem is you cause don't want lose money, as simple as that.

  121. eryll salamanes-avatar

    eryll salamanes

    2021-04-04T04:42:27.845Z

    I rate this 2 stars or maybe just one but I noticed in the app the user can easily register, We need to avoid scam orders for grab food, recently there are so many scam orders happening in manila area, I would like to suggest upon registering you can integrate submitting ID picture and a selfie of the ID picture the user can USE the app, force the user to access their location so that the driver can easily pinpoint where the order should go to avoid scam orders.

  122. Alexandrea Palero-avatar

    Alexandrea Palero

    2021-04-04T01:09:21.268Z

    App keeps crashing, wouldn't even allow me to use it for 5 seconds and it's already shutting down by itself. The new version of the app is so awful, it made me regret the update of this app. Hopefully you'll do something about it.

  123. Bamuzu Kitajiro-avatar

    Bamuzu Kitajiro

    2021-03-30T17:40:20.704Z

    Few months ago this app has been improved but now, suddenly back to worse again after updated this app & says “Welcome Back.. Your app will be ready just a moment" but waited like more than 1 hour then abruptly stopped for no reason and i did complain with the “Help Center” but that didnt work out as well

  124. Kyra Jo Cabigquez-avatar

    Kyra Jo Cabigquez

    2021-04-10T03:06:30.270Z

    No proper support. I have been waiting for my refund for an order that I did not receive. I used my card and they still deducted from me even if I did not get my order. I sent an email but its been alnost 2 weeks still no response.

  125. Kim Rowi Somabes-avatar

    Kim Rowi Somabes

    2021-04-05T07:54:14.334Z

    I hate GPS tracking. I can't pin it correctly. It automatically pin on a landmark that's farther from me. Other than that, the rest is good. Also, grab food should have a limit for unverified users so that they won't fake orders.

  126. PY-avatar

    PY

    2021-04-11T07:19:22.256Z

    Not entirely sure why previous grab food options that were available previously in my area are now unavailable, with no sign of coming back even after a few days. My area already has limited options but this further makes the grabfood part unusable

  127. Perp Phurit-avatar

    Perp Phurit

    2021-03-27T06:00:39.674Z

    If your code've reached the daily limit redemption, just state it right away in code input process. I don't understand why do i need to put orders to even reach minimum amount to know the code is invalid. Totally time wasting.

  128. Bay Sok Yen-avatar

    Bay Sok Yen

    2021-04-05T15:56:04.657Z

    Every thing else is good except for the price. Normally I booked and I travel alone my fare is $14.30 but for tonight is dearer by $2. I find is not fair. It will be nice if Grab can refund me the $2 to my wallet. I'm a regular user of Grab, even tonight the vehicle is meant for family of 4 but is small and no difference from my $14.30 vehicle so why must I pay $2 more.

  129. Andri Wilfritz-avatar

    Andri Wilfritz

    2021-03-28T06:32:16.440Z

    After the last update, it's not working, just "your app will be ready in just a moment", i'm waiting (up to ten minutes!) and nothing happen. Sucks.

  130. Elaina Yuen-avatar

    Elaina Yuen

    2021-03-29T01:29:39.440Z

    Whenever I grab transport from the app, it doesn't function properly. I can't receive msg to confirm the ride and it just hang. Can't tell where the driver is and what time they will arrive. Pls fix the bugs as it's causing inconveniences.

  131. Smile House Dental Laboratory-avatar

    Smile House Dental Laboratory

    2021-03-30T01:10:04.767Z

    The updated version is very terrible. Sometimes can't open grab, and Can't found diver at the same time. If found diver after 1hour later it’s automatic cancel the order. Nowadays very complicated.

  132. Nguyen Vuong-avatar

    Nguyen Vuong

    2021-04-03T02:44:25.415Z

    Every once in a while, the app doesn't let me top up my wallet. It also constantly says that there are error due to slow connection when my connection is strong. This has made Grab a bit disturbing to use.

  133. Matt L-avatar

    Matt L

    2021-03-29T09:30:13.190Z

    Application no longer works. Does not connect to the Internet so unable to use it. Can't use the help function on it, as also Internet based. Competitor applications work just fine as do other apps.

  134. Victor Hamdan-avatar

    Victor Hamdan

    2021-04-11T12:11:05.366Z

    Redeeming rewards is tricky, once you choose "use now", the voucher dissappears. The map is not accurate. the app is crowded with too many unrelated items that makes it unfriendly.

  135. Gerald T-avatar

    Gerald T

    2021-04-06T13:11:38.424Z

    It's great and reliable. But prices are getting more expensive. Yeah I know we're all getting richer. So what just because I pay with debit card I can't collect points anymore? Why force your agenda on your e wallet Payment only to reward customer? Shame on you guys. Update *I completely understand surge concept. But generally your price is more pricier on non surge hours. Get it ?

  136. Vethri Vell-avatar

    Vethri Vell

    2021-04-08T10:48:03.534Z

    It is really convenient but kinda sad that can't make use of the food delivery and point system since cash payment isn't supported (transport can still be paid with cash tho) but a really great app otherwise.

  137. kathleen haniel-avatar

    kathleen haniel

    2021-03-31T07:19:54.643Z

    poor service. they cant help you when you have issue in grabpay wallet. takes days before you get an reply yet they cant give you resolution, they will keep putting "solved" status on tickets that you made. emailing or chatting them via messenger can't also help. worst customer service!

  138. Sharin Faith Lee-avatar

    Sharin Faith Lee

    2021-04-10T06:04:11.972Z

    GRAB is a super app, which included GrabCar, GrabFood, GrabMart, GrabPay, GrabExpress, GrabInsurance etc. It’s very convenient for me to have this app in my life, especially in covid19 MCO period. Keep up your good works.

  139. Unveiling81-avatar

    Unveiling81

    2021-04-12T09:59:31.787Z

    Interesting that my review wasn't saved just now Basically the app is getting more manual. I accidentally have a difference of 94cents between the payment and my balance which resulted in my wallet being disabled. Then they wouldn't allow me to pay after top-up. Still nothing settled after calling

  140. Yazid Saidin-avatar

    Yazid Saidin

    2021-04-12T01:07:14.602Z

    oh my god, its the best when you get the nice driver and your location is at town but me,not sometimes but was like 1-2 times getting Extra free Rm3 because not on the location.but i was there waitin fr the grab to pick me up, its like they hiding for me to 5 minutes then they cancelled it..other grab tells me that my home is away from town that is templer park,rawang n said thats a way drivers tried to run.Lastly, about no drivers nearby here and i waited for like 40 minute for it and fed up :(

  141. Valerie Chin-avatar

    Valerie Chin

    2021-04-09T05:02:25.293Z

    I am a regular Grab Food customer, however recently, it has been taking more than 30 minutes to find a driver. It is stuck at the 'confirmed' stage without going to the 'preparing' stage. Please fix this

  142. xVx xVx-avatar

    xVx xVx

    2021-04-11T04:24:49.360Z

    its working fine. i just wish they would give points to customers who prefer to pay in cash or card. because they only reward those who pay using grab pay. its the same you also load up grab pay thru card.

  143. Jeremy H-avatar

    Jeremy H

    2021-03-28T08:55:47.254Z

    Terrible at everything. For rides, it's more expensive and less reliable than comfort and GoJek. For food, they stack your order with other so it's always cold and late. Support other apps.

  144. Travis Clements-avatar

    Travis Clements

    2021-03-31T08:37:22.841Z

    Haven't heen able to get a ride for the past few days even though there are multiple drivers around. Can't bring the issue up with support as they just give you a list of generic things to check.

  145. Ainul Basyirah-avatar

    Ainul Basyirah

    2021-04-06T01:58:13.780Z

    Very poor service. I ordered from mcdonald taman connaught order number GF-031,waited for two hours. When I contact the help centre they cancel my order. Now have to wait 30days to redeem my payment. Very poor service.

  146. 07 Joanne-avatar

    07 Joanne

    2021-03-20T17:23:17.144Z

    Hi! So far I'm enjoying the app and its really useful for pinch situations where i need a ride etc. But, something that greatly concerns me is that my account was registered with the name Bryan Yang, not to mention i have alot of GrabHitch transactions dated from 2016 to 2017 when I didn't even open a Grab account yet. Also, I found $20 in my wallet when I've yet to top it up nor link it with any bank account or card of mine. I hope someone can check into this because I don't want to be hacked.

  147. Mandy Ooi-avatar

    Mandy Ooi

    2021-03-27T07:12:08.783Z

    Something is wrong with this app recently. I have to uninstalled and reinstalled it every time i wanna make booking of car or food. Otherwise the app just showed Hotel and Insurance only. Lousy!!!

  148. Suzy Ong-avatar

    Suzy Ong

    2021-04-10T05:44:31.479Z

    I depends on Grab ehailing to work everyday. It's really painful to book cars these couple of weeks. It seems like drivers are lesser or they just don't come in to my area anymore. It's so difficult. I had to book almost 30 in advance whereas my house is just 7 minutes away drive to office. Please do something about it.

  149. Marchie Ria Rapues-avatar

    Marchie Ria Rapues

    2021-03-31T07:29:46.747Z

    I have been tryng to get a hold in your customer service uaing the Help Centre and nothing is going on. I have a ticket # it's been days, on March 18,2021 there was a transaction posted to my PAYMAYA ACCOUNT AMOUNTING TO 1000 PESOS AND IT SAYS GRAB PH WITHDRAWAL MAKATI - I NEVER DID THIS TRANSACTION THERE'S NO TRACES IN MY ACTIVITY IN GRAB THAT COST 1000 AND I NEVER KNEW GRAB HAS A WITHDRAW OPTION. BETTER NOT TO USE IT ANYMORE. GRAB IS UNSECURE ANYMORE.

  150. Phoon Hui Wan-avatar

    Phoon Hui Wan

    2021-04-07T06:20:58.414Z

    Please update system for the location and navigation, why everyday everytime I tag my saved working place and saved home but driver will wait for me at next building? Everyday I have to ask driver go to correct location. Really tired.

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