Freshservice APK

Version 6.1.1 - com.freshservice.helpdesk
freshservice,helpdesk,business

Cloud-based ITIL service desk with powerful ticketing & asset management.

Freshservice apk

APP Information

Download Version 6.1.1 (90)
Apk Size33.05 MB
App DeveloperFreshworks Inc
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.freshservice.helpdesk.apk
MD55f4bf55f9935e702b48867ff958b5cac
Rate5
Website http://freshservice.com/

Download Freshservice 6.1.1 APK

App Description

Freshservice is freshservice,helpdesk,business, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit Freshworks Inc website who developed it. com.freshservice.helpdesk.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 6.1.1 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 191+ times on store. You can also download com.freshservice.helpdesk APK and run it with the popular Android Emulators.

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module  to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1.	Push notifications to stay on top of things.
2.	Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3.	Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4.	Insert canned responses when needed and attach files as necessary.
5.	Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6.	Search your list of users or the right solution in your knowledge base.
7.	Get a quick overview of your help desk.
8.	Your employees can access the service catalog and even place and track service requests.
9.	Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10.	Log in easily using Active Directory SSO or SAML. 

App ChangeLog

  • Bug fixes and enhancements

App Screens

Freshservice App Screen 1Freshservice App Screen 2Freshservice App Screen 3Freshservice App Screen 4Freshservice App Screen 5Freshservice App Screen 6Freshservice App Screen 7Freshservice App Screen 8

Older Versions

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Google Play Reviews

  1. Bogdan Bădic-avatar

    Bogdan Bădic

    It's almost perfect for what I use. Bring Dark mode and it will be just perfect !

  2. Brian Xiang-avatar

    Brian Xiang

    Fixed an issue I had with the app within 24 hours. Great customer service!

  3. ayan sengupta-avatar

    ayan sengupta

    Stoped working every 3 seconds.Not workable application.Always use it through web.Most crashable app in play store.

  4. Joshua Bagwell-avatar

    Joshua Bagwell

    Notifications don't come in consistently and when they do it's an entire days worth all at once. Recently, the ticket can't even be viewed. I select a ticket and it goes to an error loading page. Happens to my coworker too. This makes it impossible to help with urgent matters since it requires manual checking and doesn't even load the ticket

  5. Roshan Balakrishnan-avatar

    Roshan Balakrishnan

    *This issue is fixed, I can edit ticket properties again, thank you* I'm not able to edit any ticket properties, it gives me an error "Error while updating ticket properties". I tried force closing the app and opening it again, and it keeps happening. I tried editing any ticket property and it still occurs. Can you check, thanks!

  6. Lawrence Frias-avatar

    Lawrence Frias

    Was working fine until a few weeks ago. Must be something to do with the switch to Freshworks authentication. Will incease rating after migration if the app starts working. Otherwise, it's completely useless right now.

  7. Tristan Tripp-avatar

    Tristan Tripp

    Please add Tags management. We rely on this heavily

  8. Ashim Karmakar-avatar

    Ashim Karmakar

    Not able to login or reset password. Worst experience

  9. Huan Pham-avatar

    Huan Pham

    This app is frequently freezes on my phone Samsung Note 20 Ultra, Android version 11. Even I have updated the phone system software update, also updated this app again. It freezes quite frequent. I can access my team Helpdesk ticket portal via the Chrome browser. Previous I can access my Helpdesk team tickets via both the Chrome browser, and this app. Recently there was a change in displaying the Helpdesk tickets in table view. And since then, now I can access only with the Chrome browser.

  10. Smit Christian-avatar

    Smit Christian

    Can't even log in to the application, when I put the helpdesk link, I get an error has occurred please try again later.