Device Help APK

Version 4.0.0.97 - com.att.dh
Last updated: 2019-11-08 20:06:36
tools,device,help

AT&T Device Help is your one-stop troubleshooting center for Android devices.

Device Help apk

APP Information

App Download Version4.0.0.97 (497)
Updated2019-11-08 20:06:36
Apk Size9.70 MB
App DeveloperAT&T Services, Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.att.dh.apk
MD5562ca4acc8c5a82a15f91e2fb38ee7dc
Rate0
Website http://www.att.com/devicehelp

Download Device Help 4.0.0.97 APK

App Description

Device Help is tools,device,help, content rating is Everyone (PEGI-3). This app is rated 0 by 0 users who are using this app. To know more about the company/developer, visit AT&T Services, Inc. website who developed it. com.att.dh.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 4.0.0.97 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than Device Help APK Mirror. This app APK has been downloaded 418+ times on store. You can also download com.att.dh APK and run it with the popular Android Emulators.

YOUR DEVICE, SIMPLIFIED. 

The Device Help app is a one-stop-shop to help you get the most out of your device.

Keep your Android running smoothly with device health status alerts, troubleshooting, quick fixes, interactive tutorials, videos and more. 

With Device Help, you can:
• Receive alerts and on-demand, interactive troubleshooting for battery, storage, and network problems.
• See at-a-glance statuses and manage the settings for your battery, network, and apps.
• View tutorials and videos on how to use your device.
 

App ChangeLog

  • Support for additional devices.
  • Enhanced support for Accessibility.
  • Supports longer feedback.
  • Minor defect fixes.

App Screens

Device Help Screenshot 1Device Help Screenshot 2Device Help Screenshot 3

Reviews From google play store

It keeps telling me there's a new update,but it doesn't take me there..just back to the ' there's a new update,' message


Refilled on the 30th of September and started getting data usage warnings today. It's impossible to get ahold of anyone including chat. Maybe time to check out competitors


This simplifies things by having all your storage, data, cache in one place to get rid of excess storage, etc.


Demands you accept terms and privacy policy but can't load either. Can't even uninstall.


It says that my APN needs to be rest, but it dont rest it doesn't even tell the results this app dont fix nothing that it says itll fix.


I have put in a new email to get into Facebook and password and my phone number. It says the phone number is not a valid number.? I don't know what to do!


so far, no help at all with real world questions. Seems to contain no better info on device functions or features beyond what you see when looking at the screen.


It has helped so much to speed my Samsung galaxy amazingly!


my camera doesnt work and other issues with this phone, this app is no help at all


Att service is reliable & consistent!


I love it, I use it at end of day. To shut down my stuff and services .


No experience I don't pay attention to ads.


Fix'es any problem with phone troubble shooting


It's ok but like I tell my little puppy come on "poochie" let's go potty, oh your being stubborn that's fine.... " want to help me ? Well Dont'help me....... You'll potty when your good and ready sweetie"


It's been somewhat helpful, but it would be better if, when I search for info re: what I need help with, there were more keywords in the database.


I love to be a part of AT&T family, best customer service when you need it, great plan for what you can afford but the best thing is AT&T NEXT make payment and next year new phones comes and switch it... Thanks to AT&T


Poorest app ever! Theres not much info in this app besides that little pamphlet that comes with the phone called "Quick Start." In fact it's so bad I enabled it just to give this bad review.


Completely addicted !!! awesome game. and definitely recommend. The people who created the app are so helpful and polite. thanks for the app!!!!


Very helpful with my Android.


I like how they keep you updated!!!!


My phone keeps saying it needs cleaned and keeps shutting off


Wow this app is phanaminal in trust of variables to do with security and usage.


Love this app helps to save my memories


I was a customer with AT&T for yrs but switched to tmobile for about 2 yrs.


Have had nothing but trouble sence it was installed on my phone. Can't disable it or turn it off. Can't unistale it or disable it can't block calls without it popping up and going trough long ordeals to block them.


I couldn't get my problem resolved. I used to be able to schedule a message to ve seent at a later time or date? It "disappeared"when AT&T updated my phone*


Samsung's settings section is a complete cluster f... This looks better but Samsung needs to clean up settings layout with a firmware update. There are glitches there as well; settings as that don't work like setting screen shortcuts. Kitkat was a much cleaner layout.


Was good to my device, thank you At+t


Great app for all users!


Take volte off my phone I can't make calls


Too many updates!! like 5 in a row!!


Educational as well as refreshing, thanks.A great tool.


Anytime an app is installed and cannot be uninstalled on a phone I own and paid for I kind of Rebelle I don't appreciate being controlled buy AT&T so my contract ends this year and so does dealing with AT&T moving to Verizon


it didint really help with anything i was interested in figureing out about the device


HhhahahafqqjqjPin copied text snippets to stop them expiring after 1 hour


Another app I can't delete that has no value.


This was my most recent software update...this is horrible! I am an adult, but my phone now looks like a child's toy. Everything was great yesterday with my phone, but after the update, I can't stand it! I went to update device help, but it doesn't do anything to help me. I used to be very happy with AT&T, but not anymore


Samsung 9 and AT&T I would never recommend either one. When I bought the phone at AT&T I was told it was just like my previous Samsung 6. Even the insurance co. I am paying for through AT&T told me it is complet.ely different.AT&T will neve r have another chance to lie and have false and deceptive practices with me.


clear ,informative&understand able


its annoying when a phone has an app that cant be completely uninstalled taking up space for no reason this app isn't needed at all! waste of space


I can't try it because it's locked in a loop of "There's a new version, go to Play Store", select Open, returns to app with same notice. Play store shows latest update was Mar 15, 2019. Other reviews seem promising for what I desire from app, anyone avail to check this would be appreciated.


You can't uninstall this effing app. It takes up space and drains your battery. Total bloatware, Beware!


Android is to complicated the way it is now. All of the keys in the typing function are too small!


Useless app. One more piece of bloatware that I don't have a choice about. This recent software "update" totally messed up my phone & is very abelist. Thanks to your engineers who don't ASK your customers if we need the wheel reinvented before forcing it on us with no way to back out of your updates.


uggghhhh! not pleased with this new update at all, all of my saved messages got wiped out and now my phone looks animated. I really wish AT&T would learn to ask customers if they want to update their phones instead of making it mandatory 😠 very disappointed


Never loads on Galaxy S10 and says offline. This app is as uselss as ATTs tech help who seems to be clueless on why Galaxy S10s are not getting OTA software updates.


am having a hard time finding out where when my Social Security disability monthly income is going to be on my Net Spend Debit Visa card it's not saying when it's really onto card account : 3423


never can get into it and it always tries to modify my phone with brightness in display and ringer volume it does nothing but allow me to never get my calls cause my ringer is always down you need to fix all your bugs cause it just makes me want to break this phone the app is dumb and i miss allot of workman's comp calls for to this app so thanks


when i use device help it'll say heavy battery use?But when i use device matience it'll say no heavy battery use and att mobile security says everythings 100% so there's something wrong with this app🤨🤔


Useless but equally informative. I give it 1* because 0* wasn't an option. Inc0nig7.


Descriptions are well thought out & Easy to understand.


all it does is tell me the latest version is available and directs me to the app. store. when I update it takes me back and redirects me to the app. store. over and over again. disabled, uninstalled, forced stop. doesn't help


play store drags out and takes too long to verify, what kind of help is that?????


didnt help with getting the vibration to stop on my phone while typing. went through every setting.


Its a really great app, if your having any kind nd of trouble with your phone or if you simply dont know how something is done on your phone this app will tell you whatever you need to do.


Battery charge to slowly why, help me with this thanks you for your help


Can you fix it this app better? Update please 🙏😊


When I downloaded the app I opened it and it told me I needed to download a new version of the app took me to the Play Store there is no new version open it again and it keeps telling me the same thing over and over this app does not work on my Android phone


I wouldn't have it on my phone It's at work necessary as I feel you invade my privacy. If I turn access to what I believe to be my proprietary information your apps don't work and I lose the ability of my phone. You should not give people a choice as you really don't have one.


this app dont fight vires it helps then also try to connect me to att severs dont know just seem real funny every time i grant him permisson seems like 2-3hour later its enable with no access to anything 🙃😣😣😒😏 think i maybe dowmloaded the wtong app now i camt get rid of it they say it a network asset just a waste of space an data also gigbytes


I love the app, it knows when I need and may need a update, excellent, 5 Stars


I can not get the app to work for me please fix this problem I can not fix it. Thanks for your help and support.


sucks damn pop up short cut to playstore keeps coming up. can't go any further just going in circles


At&t has been very good at answering questions and saving me some cash. Plus no trouble getting calls through, even in some very remote areas. Which is why I am a satisfied customer. Jeff W.


It sucks nothing works the it should the internet is very slow my freinds not getting my texts from me


I want to use messenger and Facebook. I tried but always says that's not your password, that's not your email. Please help.


it helped alot. just wish it was more descriptive about what it exactly does. location should not be needed for this app.


it's great and easy to use it saves me so much time when I have a question about my phone i love this app 1drawback i wish i could get the videos to play but im a great reader so It's all good


I try to use this app and it wont ever go past the diagnostic screen. I wish it worked. has the potential of being useful.


more problems than I had before I downloaded the app! Worthless


Can"t shut down messaging, to keep messenger.


I keep trying to use device help and it takes me to Google play store to install the app. It is already installed and I can't use it.


Uninstallable bloatware that should not of been put on any device.


just one. i disable the 15 mph cause i may be passenger so i dont want the phone to say driving. i like pushing my own button or use speaker DRIVING then i ignore the phone. i may be on a toll highway. once off i speaker saying what exit still no way to pull over. also i had an incident man lying down and 911 had to be called. i slowed down because i had to alert the drivers behind me to prevent crashing on this busy city into the man and his vehicle so no would kill him. he was waving for help


Don't know anything about this app Just have to wait and see how much it works for me So don't harass me for an answer.


There is not a sentence to describe how slow yet, Convenient time can do for everyone? Trouble shooting must be the cure and pay attention...


so far I'm not happy with this phone, I did the fingerprint thing and now it isn't letting me in. it has no voice recognition and no siri. I miss siri.


So far it seems like a cool app Exspecially if I can find my phone from anywhere!!


So glad that I have this app. Everything that can be cleaned or toasted comes up and can be cleaned or deleted.


Pops up new dpwnload screen every single time i open the application...


great app for problem child apps and device settings


i love this app. it always fixes my issues right away


I tap on the icon app update is needed update it and the app update keeps coming back. Can't even delete it.


another app that i can't remove! The most recent update messed up my settings. stop forcing apps!


it doesn't work will not uninstall


All I know is I want AT&T back on my phone I want Samsung and all that other stuff to go away except for Google Google in AT&T is all I need.👍


I have this app on my phone and eventhough I am connected to my wifi it doesn't see it and says I need to be connected.


Perfect app to keep your phone tuned up and working great. I would love it if they had a BETA program you could opt into for the latest upgrades


I had a little problem with it and now Im understanding the process.


very helpful for when you have questions about your device


my phone rings all day for no reason, I've tried every sound app, I dont know which one it is. HELP, very annoying.


Good fun app.


ran for over an hour, tried 3 times and won't get past Diagnosis screen???


the app does not run. the update locks up and never finishes the install.


I can't use the app because it keeps telling me that a new version is available and when I go to the app store it shows that I have the latest version already. Can't even use the app!


may be a little bit late for the phone. I have made several mistakes over and over again. Trial by error sucks yet private and discreet and personal are just that.


Useless. Scan went on forever. Had to stop it.


missed messages and calls people upset and my children do not like the system for leaving messages at 74 yrs old I do not need these frustrations my pictures are all mixed up I use voice for answering and That is not available most times and I use the elephant as my symbol well this elephants tusk is down I did not realize thar and was chastised a down tusk mean I am wishing you bad luck get one with the tusk up please


I would have been lost without it. I am tech stupid. A couple years ago my daughter gave me her phone to make a call some how I erased all her contacts. So yes this app was made for me.


Doesn't seem to do much. Hasn't help me with anything


Apk scan results


Apk Scaned By TotalVirus Antivirus,com.att.dh.apk Was Pure And Safe.

Scan Stats:failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:11|undetected:58|
Name:562CA4ACC8C5A82A15F91E2FB38EE7DC
Name:b8Ndpp4QUVi44MtTZsTB20191023-115347-1ss2wdp SHA-1:e7bbe2ebc14c74772356a6cc4e959df84b30eb72 SHA-256:dfd62a5330a3a3e3828627d94d911e24e6bfe0d98b0ec2c634a99a6646458790 SSDEEP:196608:uaSrkUys9U9CzTThPDWYzJqJh4hQ7mZqxoDWbsN2bgSbf9BBD3:ua5nmZPch4q7cqGSQN28SbPBD3 File type:Android Magic:Zip archive data, at least v2.0 to extract File size:10170706 Uncompressed Size:20302634 Contained Files :963 Contained Files By Type:MF:1,RSA:1,SF:1,cer:2,css:21,dex:1,jpg:1,js:34,png:387,svg:156,ttf:9,txt:1,xml:256,zip:1,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BATTERY_STATS
android.permission.BLUETOOTH
android.permission.BLUETOOTH_ADMIN
android.permission.CHANGE_COMPONENT_ENABLED_STATE
android.permission.CHANGE_NETWORK_STATE
android.permission.CHANGE_WIFI_STATE
android.permission.CONNECTIVITY_INTERNAL
android.permission.COPY_PROTECTED_DATA
android.permission.DELETE_CACHE_FILES
android.permission.DELETE_PACKAGES
android.permission.DEVICE_POWER
android.permission.DUMP
android.permission.EXPAND_STATUS_BAR
android.permission.FORCE_STOP_PACKAGES
android.permission.GET_PACKAGE_SIZE
android.permission.GET_TASKS
android.permission.INTERNET
android.permission.KILL_BACKGROUND_PROCESSES
android.permission.LOCAL_MAC_ADDRESS
android.permission.MANAGE_NETWORK_POLICY
android.permission.MANAGE_USERS
android.permission.MODIFY_NETWORK_ACCOUNTING
android.permission.MODIFY_PHONE_STATE
android.permission.PACKAGE_USAGE_STATS
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_NETWORK_USAGE_HISTORY
android.permission.READ_PHONE_STATE
android.permission.READ_PRIVILEGED_PHONE_STATE
android.permission.REAL_GET_TASKS
android.permission.RECEIVE_BOOT_COMPLETED
android.permission.REMOVE_TASKS
android.permission.RESTART_PACKAGES
android.permission.SET_WALLPAPER
android.permission.SYSTEM_ALERT_WINDOW
android.permission.TETHER_PRIVILEGED
android.permission.WAKE_LOCK
android.permission.WRITE_APN_SETTINGS
android.permission.WRITE_EXTERNAL_STORAGE
android.permission.WRITE_SECURE_SETTINGS
android.permission.WRITE_SETTINGS
com.att.dh.permission.C2D_MESSAGE
com.att.dh.permissions
com.google.android.c2dm.permission.RECEIVE
android.hardware.bluetooth
android.hardware.faketouch
android.hardware.screen.portrait
android.hardware.wifi
view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

read battery statistics
Allows an application to read the current low-level battery use data. May allow the application to find out detailed information about which apps you use.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

change network connectivity
Allows the app to change the state of network connectivity.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

expand/collapse status bar
Allows the app to expand or collapse the status bar.

force stop other apps
Allows the app to forcibly stop other apps.

measure app storage space
Allows the app to retrieve its code, data, and cache sizes

retrieve running apps
Allows the app to retrieve information about currently and recently running tasks. This may allow the app to discover information about which applications are used on the device.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

manage users
Allows apps to manage users on the device, including query, creation and deletion.

modify phone state
Allows the app to control the phone features of the device. An app with this permission can switch networks, turn the phone radio on and off and the like without ever notifying you.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

stop running apps
Allows the app to remove tasks and kill their apps. Malicious apps may disrupt the behavior of other apps.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

set wallpaper
Allows the app to set the system wallpaper.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

change/intercept network settings and traffic
Allows the app to change network settings and to intercept and inspect all network traffic, for example to change the proxy and port of any APN. Malicious apps may monitor, redirect, or modify network packets without your knowledge.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Certificate

Certificate Issuer:C:US, CN:Unknown, L:Unknown, O:AT&T Services, Inc., ST:Unknown, OU:AT&T Services, Inc.
Certificate Subject:C:US, CN:Unknown, L:Unknown, O:AT&T Services, Inc., ST:Unknown, OU:AT&T Services, Inc.

Activities

com.aetherpal.smartcare.ScueActivity
com.aetherpal.smartcare.DeviceHelpHome
com.aetherpal.smartcare.SmartCare
com.aetherpal.diagnostics.modules.objects.apps.UninstallerInvoker
com.google.android.gms.common.api.GoogleApiActivity

Providers

com.google.firebase.provider.FirebaseInitProvider

Services

com.aetherpal.core.accessibility.ScreenLayoutService
com.aetherpal.smartcare.sandra.SandraService
com.aetherpal.diagnostics.Diagnostics
com.aetherpal.diagnostics.DiagnosticsEngine
com.aetherpal.diagnostics.DiagnosticsPurge
com.aetherpal.genie.Genie
com.aetherpal.core.file.utility.FileFeatureService
com.google.firebase.components.ComponentDiscoveryService
com.google.android.gms.measurement.AppMeasurementService
com.google.android.gms.measurement.AppMeasurementJobService
com.google.firebase.iid.FirebaseInstanceIdService

Receivers

com.aetherpal.smartcare.events.BootReceiver
com.aetherpal.smartcare.events.PackageUpdatedReceiver
com.aetherpal.smartcare.NetReceiver
com.aetherpal.smartcare.AlarmReceiver
com.google.android.gms.measurement.AppMeasurementReceiver
com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver
com.google.firebase.iid.FirebaseInstanceIdReceiver

Interesting Strings

http://
http://aetherpal.com/device
http://apache.org/xml/features/disallow-doctype-decl
http://apache.org/xml/features/nonvalidating/load-external-dtd
http://att.com
http://clients3.google.com/generate_204
http://google.com
http://mmsc.mobile.att.net
http://play.google.com/store/apps/
http://play.google.com/store/apps/category/GAME
http://schemas.android.com/apk/res/android
http://www.w3.org/2001/XMLSchema
http://www.w3.org/2001/XMLSchema-instance
http://xml.org/sax/features/external-general-entities
http://xml.org/sax/features/external-parameter-entities
http://xmlpull.org/v1/doc/features.html#process-namespaces
https://
https://%s/demoptout.jpg?
https://%s/demoptout.jpg?d_mid=%s&d_orgid=%s
https://%s/demoptout.jpg?d_uuid=%s
https://%s/rest/v2/batchmbox/
https://%s/v3/%s/end
https://app-measurement.com/a
https://hal.testandtarget.omniture.com
https://pagead2.googlesyndication.com/pagead/gen_204?id=gmob-apps
https://play.google.com/store/apps/details
https://play.google.com/store/apps/details?id=%1$s&rdid=%1$s&rdot=%2$d
https://play.google.com/store/apps/details?id=com.att.dh
https://plus.google.com/
https://plus.google.com/%s/about
https://www.google.com
https://www.googleapis.com/auth/appstate
https://www.googleapis.com/auth/connections.read
https://www.googleapis.com/auth/datastoremobile
https://www.googleapis.com/auth/display_ads
https://www.googleapis.com/auth/drive
https://www.googleapis.com/auth/drive.appdata
https://www.googleapis.com/auth/drive.apps
https://www.googleapis.com/auth/drive.file
https://www.googleapis.com/auth/fitness.activity.read
https://www.googleapis.com/auth/fitness.activity.write
https://www.googleapis.com/auth/fitness.blood_glucose.read
https://www.googleapis.com/auth/fitness.blood_glucose.write
https://www.googleapis.com/auth/fitness.blood_pressure.read
https://www.googleapis.com/auth/fitness.blood_pressure.write
https://www.googleapis.com/auth/fitness.body.read
https://www.googleapis.com/auth/fitness.body.write
https://www.googleapis.com/auth/fitness.body_temperature.read
https://www.googleapis.com/auth/fitness.body_temperature.write
https://www.googleapis.com/auth/fitness.location.read
https://www.googleapis.com/auth/fitness.location.write
https://www.googleapis.com/auth/fitness.nutrition.read
https://www.googleapis.com/auth/fitness.nutrition.write
https://www.googleapis.com/auth/fitness.oxygen_saturation.read
https://www.googleapis.com/auth/fitness.oxygen_saturation.write
https://www.googleapis.com/auth/fitness.reproductive_health.read
https://www.googleapis.com/auth/fitness.reproductive_health.write
https://www.googleapis.com/auth/games
https://www.googleapis.com/auth/games.firstparty
https://www.googleapis.com/auth/games_lite
https://www.googleapis.com/auth/grants.audit
https://www.googleapis.com/auth/myphonenumbers
https://www.googleapis.com/auth/payments.make_payments
https://www.googleapis.com/auth/paymentssandbox.make_payments
https://www.googleapis.com/auth/plus.applications.manage
https://www.googleapis.com/auth/plus.circles.members
https://www.googleapis.com/auth/plus.circles.read
https://www.googleapis.com/auth/plus.circles.write
https://www.googleapis.com/auth/plus.login
https://www.googleapis.com/auth/plus.me
https://www.googleapis.com/auth/plus.media.upload
https://www.googleapis.com/auth/plus.pages.manage
https://www.googleapis.com/auth/plus.peopleapi.readwrite
https://www.googleapis.com/auth/plus.profiles.read
https://www.googleapis.com/auth/plus.profiles.write
https://www.googleapis.com/auth/plus.settings
https://www.googleapis.com/auth/plus.stream.read
https://www.googleapis.com/auth/plus.stream.write
https://www.googleapis.com/auth/pos
https://www.googleapis.com/auth/userinfo.email
https://www.googleapis.com/auth/userinfo.profile
https://www.googleapis.com/auth/youtube

Older Versions

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