Device Help APK

Version 4.0.0.102 - com.att.dh
Last updated: 2020-04-17
tools,device,help

AT&T Device Help is your one-stop troubleshooting center for Android devices.

Device Help apk

APP Information

Download Version 4.0.0.102 (502)
Apk Size9.70 MB
App DeveloperAT&T Services, Inc.
Malware CheckTRUSTED
Install on Android5.0 and up
App Packagecom.att.dh.apk
MD5941bdf306b09b7e44ad84ab33ba3aac5
Rate5
Website http://www.att.com/devicehelp

Download Device Help 4.0.0.102 APK

App Description

Device Help is tools,device,help, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit AT&T Services, Inc. website who developed it. com.att.dh.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 4.0.0.102 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 2735+ times on store. You can also download com.att.dh APK and run it with the popular Android Emulators.

YOUR DEVICE, SIMPLIFIED. 

The Device Help app is a one-stop-shop to help you get the most out of your device.

Keep your Android running smoothly with device health status alerts, troubleshooting, quick fixes, interactive tutorials, videos and more. 

With Device Help, you can:
• Receive alerts and on-demand, interactive troubleshooting for battery, storage, and network problems.
• See at-a-glance statuses and manage the settings for your battery, network, and apps.
• View tutorials and videos on how to use your device.
 

App ChangeLog

  • Support for additional devices.
  • Enhanced support for Accessibility.
  • Supports longer feedback.
  • Minor defect fixes.

App Screens

Device Help App Screen 1Device Help App Screen 2Device Help App Screen 3

941BDF306B09B7E44AD84AB33BA3AAC5
Name:kuByvFMxWTds-19zpGmu20200302-130484-1kynimk

Apk scan results


Apk Scaned By TotalVirus Antivirus,com.att.dh.apk Was Pure And Safe.

Scan Stats:confirmed-timeout:0|failure:0|harmless:0|malicious:0|suspicious:0|timeout:0|type-unsupported:11|undetected:64|
Name:941BDF306B09B7E44AD84AB33BA3AAC5
Name:kuByvFMxWTds-19zpGmu20200302-130484-1kynimk SHA-1:91b375babb5e6b4e87911f20b7bea2373261e419 SHA-256:7e554bfc9071d6ef909ae639a6f1cd307baafa6f3cb5da19e2863b6d0e8572b1 SSDEEP:196608:+aSrkUys9U9CzTThPDWYzJqJh4hRt3mChON4wOpSbWI5/E6z53BBD+h:+aDnmZPch4j1fBoxDzHBD+h File type:Android Magic:Zip archive data, at least v2.0 to extract File size:10170706 Uncompressed Size:20309313 Contained Files :963 Contained Files By Type:MF:1,RSA:1,SF:1,cer:2,css:21,dex:1,jpg:1,js:34,png:387,svg:156,ttf:9,txt:1,xml:256,zip:1,

Permissions

requires following permissions on your android device.

android.permission.ACCESS_NETWORK_STATE: Allows an application to view the status of all networks.
android.permission.ACCESS_WIFI_STATE: Allows an application to view the information about the status of Wi-Fi.
android.permission.BATTERY_STATS: Allows the modification of collected battery statistics. Not for use by normal applications.
android.permission.BLUETOOTH: Allows an application to view configuration of the local Bluetooth phone and to make and accept connections with paired devices.
android.permission.BLUETOOTH_ADMIN: Allows an application to configure the local Bluetooth phone and to discover and pair with remote devices.
android.permission.CHANGE_COMPONENT_ENABLED_STATE: Allows an application to change whether or not a component of another application is enabled. Malicious applications can use this to disable important phone capabilities. It is important to be careful with permission, as it is possible to bring application components into an unusable, inconsistent or unstable state.
android.permission.CHANGE_NETWORK_STATE: Allows an application to change the state of network connectivity.
android.permission.CHANGE_WIFI_STATE: Allows an application to connect to and disconnect from Wi-Fi access points and to make changes to configured Wi-Fi networks.
android.permission.CONNECTIVITY_INTERNAL: Allows an internal user to use privileged ConnectivityManager API
android.permission.COPY_PROTECTED_DATA: Allows to invoke default container service to copy content. Not for use by normal applications.
android.permission.DELETE_CACHE_FILES: Allows an application to delete cache files.
android.permission.DELETE_PACKAGES: Allows an application to delete Android packages. Malicious applications can use this to delete important applications.
android.permission.DEVICE_POWER: Allows the application to turn the phone on or off.
android.permission.DUMP: Allows application to retrieve internal status of the system. Malicious applications may retrieve a wide variety of private and secure information that they should never normally need.
android.permission.EXPAND_STATUS_BAR: Allows application to expand or collapse the status bar.
android.permission.FORCE_STOP_PACKAGES: Allows an application to stop other applications forcibly.
android.permission.GET_PACKAGE_SIZE: Allows an application to retrieve its code, data and cache sizes
android.permission.GET_TASKS: Allows application to retrieve information about currently and recently running tasks. May allow malicious applications to discover private information about other applications.
android.permission.INTERNET: Allows an application to create network sockets.
android.permission.KILL_BACKGROUND_PROCESSES: Allows an application to kill background processes of other applications, even if memory is not low.
android.permission.LOCAL_MAC_ADDRESS: Unknown permission from android reference
android.permission.MANAGE_NETWORK_POLICY: Allows an application to manage network policies and to define application-specific rules.
android.permission.MANAGE_USERS: Allows an application to call APIs that allow it to query and manage users on the device. This permission is not available to third party applications.
android.permission.MODIFY_NETWORK_ACCOUNTING: Allows an application to account its network traffic against other UIDs.
android.permission.MODIFY_PHONE_STATE: Allows modification of the telephony state - power on, mmi, etc. Does not include placing calls.
android.permission.NETWORK_SETTINGS: Unknown permission from android reference
android.permission.PACKAGE_USAGE_STATS: Allows the modification of collected component usage statistics. Not for use by normal applications.
android.permission.READ_EXTERNAL_STORAGE: Allows an application to read from external storage
android.permission.READ_NETWORK_USAGE_HISTORY: Allows an application to read historical network usage for specific networks and applications.
android.permission.READ_PHONE_STATE: Allows the application to access the phone features of the device. An application with this permission can determine the phone number and serial number of this phone, whether a call is active, the number that call is connected to and so on.
android.permission.READ_PRIVILEGED_PHONE_STATE: Allows read access to privileged phone state.
android.permission.REAL_GET_TASKS: Unknown permission from android reference
android.permission.RECEIVE_BOOT_COMPLETED: Allows an application to start itself as soon as the system has finished booting. This can make it take longer to start the phone and allow the application to slow down the overall phone by always running.
android.permission.REMOVE_TASKS: Allows an application to change to remove/kill tasks
android.permission.REQUEST_DELETE_PACKAGES: Unknown permission from android reference
android.permission.RESTART_PACKAGES: Allows an application to kill background processes of other applications, even if memory is not low.
android.permission.SET_WALLPAPER: Allows the application to set the system wallpaper.
android.permission.SYSTEM_ALERT_WINDOW: Allows an application to show system-alert windows. Malicious applications can take over the entire screen of the phone.
android.permission.TETHER_PRIVILEGED: Unknown permission from android reference
android.permission.WAKE_LOCK: Allows an application to prevent the phone from going to sleep.
android.permission.WRITE_APN_SETTINGS: Allows an application to modify the APN settings, such as Proxy and Port of any APN.
android.permission.WRITE_EXTERNAL_STORAGE: Allows an application to write to the SD card.
android.permission.WRITE_SECURE_SETTINGS: Allows an application to modify the system's secure settings data. Not for use by normal applications.
android.permission.WRITE_SETTINGS: Allows an application to modify the system's settings data. Malicious applications can corrupt your system's configuration.
com.att.dh.permission.C2D_MESSAGE: C2DM permission.
com.att.dh.permissions: Unknown permission from android reference
com.google.android.c2dm.permission.RECEIVE: Unknown permission from android reference
view network connections
Allows the app to view information about network connections such as which networks exist and are connected.

view Wi-Fi connections
Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and name of connected Wi-Fi devices.

read battery statistics
Allows an application to read the current low-level battery use data. May allow the application to find out detailed information about which apps you use.

pair with Bluetooth devices
Allows the app to view the configuration of the Bluetooth on the phone, and to make and accept connections with paired devices.

access Bluetooth settings
Allows the app to configure the local Bluetooth phone, and to discover and pair with remote devices.

change network connectivity
Allows the app to change the state of network connectivity.

connect and disconnect from Wi-Fi
Allows the app to connect to and disconnect from Wi-Fi access points and to make changes to device configuration for Wi-Fi networks.

retrieve system internal state
Allows the app to retrieve internal state of the system. Malicious apps may retrieve a wide variety of private and secure information that they should never normally need.

expand/collapse status bar
Allows the app to expand or collapse the status bar.

force stop other apps
Allows the app to forcibly stop other apps.

measure app storage space
Allows the app to retrieve its code, data, and cache sizes

retrieve running apps
Allows the app to retrieve information about currently and recently running tasks. This may allow the app to discover information about which applications are used on the device.

full network access
Allows the app to create network sockets and use custom network protocols. The browser and other applications provide means to send data to the internet, so this permission is not required to send data to the internet.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

manage users
Allows apps to manage users on the device, including query, creation and deletion.

modify phone state
Allows the app to control the phone features of the device. An app with this permission can switch networks, turn the phone radio on and off and the like without ever notifying you.

read Usage data
Provides access to device usage history and statistics. Usage data is aggregated into time intervals: days, weeks, months, and years.

read the contents of your SD card
Allows the app to read the contents of your SD card.

read phone state
Allows read only access to phone state, including the phone number of the device, current cellular network information, the status of any ongoing calls, and a list of any PhoneAccounts registered on the device.

run at startup
Allows the app to have itself started as soon as the system has finished booting. This can make it take longer to start the phone and allow the app to slow down the overall phone by always running.

stop running apps
Allows the app to remove tasks and kill their apps. Malicious apps may disrupt the behavior of other apps.

close other apps
Allows the app to end background processes of other apps. This may cause other apps to stop running.

set wallpaper
Allows the app to set the system wallpaper.

draw over other apps
Allows the app to draw on top of other applications or parts of the user interface. They may interfere with your use of the interface in any application, or change what you think you are seeing in other applications.

prevent phone from sleeping
Allows the app to prevent the phone from going to sleep.

change/intercept network settings and traffic
Allows the app to change network settings and to intercept and inspect all network traffic, for example to change the proxy and port of any APN. Malicious apps may monitor, redirect, or modify network packets without your knowledge.

modify or delete the contents of your SD card
Allows the app to write to the SD card.

modify secure system settings
Allows the app to modify the system's secure settings data. Not for use by normal apps.

modify system settings
Allows the app to modify the system's settings data. Malicious apps may corrupt your system's configuration.

receive data from Internet
Allows apps to accept cloud to device messages sent by the app's service. Using this service will incur data usage. Malicious apps could cause excess data usage.

Certificate

Certificate Issuer:C:US, CN:Unknown, L:Unknown, O:AT&T Services, Inc., ST:Unknown, OU:AT&T Services, Inc.
Certificate Subject:C:US, CN:Unknown, L:Unknown, O:AT&T Services, Inc., ST:Unknown, OU:AT&T Services, Inc.

Activities

com.aetherpal.smartcare.ScueActivity
com.aetherpal.smartcare.DeviceHelpHome
com.aetherpal.smartcare.SmartCare
com.aetherpal.diagnostics.modules.objects.apps.UninstallerInvoker
com.google.android.gms.common.api.GoogleApiActivity

Providers

com.google.firebase.provider.FirebaseInitProvider

Services

com.aetherpal.core.accessibility.ScreenLayoutService
com.aetherpal.smartcare.sandra.SandraService
com.aetherpal.diagnostics.Diagnostics
com.aetherpal.diagnostics.DiagnosticsEngine
com.aetherpal.diagnostics.DiagnosticsPurge
com.aetherpal.genie.Genie
com.aetherpal.core.file.utility.FileFeatureService
com.google.firebase.components.ComponentDiscoveryService
com.google.android.gms.measurement.AppMeasurementService
com.google.android.gms.measurement.AppMeasurementJobService
com.google.firebase.iid.FirebaseInstanceIdService

Receivers

com.aetherpal.smartcare.events.BootReceiver
com.aetherpal.smartcare.events.PackageUpdatedReceiver
com.aetherpal.smartcare.NetReceiver
com.aetherpal.smartcare.AlarmReceiver
com.google.android.gms.measurement.AppMeasurementReceiver
com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver
com.google.firebase.iid.FirebaseInstanceIdReceiver

Interesting Strings

http://
http://aetherpal.com/device
http://apache.org/xml/features/disallow-doctype-decl
http://apache.org/xml/features/nonvalidating/load-external-dtd
http://att.com
http://clients3.google.com/generate_204
http://google.com
http://mmsc.mobile.att.net
http://play.google.com/store/apps/
http://play.google.com/store/apps/category/GAME
http://schemas.android.com/apk/res/android
http://www.w3.org/2001/XMLSchema
http://www.w3.org/2001/XMLSchema-instance
http://xml.org/sax/features/external-general-entities
http://xml.org/sax/features/external-parameter-entities
http://xmlpull.org/v1/doc/features.html#process-namespaces
https://
https://%s/demoptout.jpg?
https://%s/demoptout.jpg?d_mid=%s&d_orgid=%s
https://%s/demoptout.jpg?d_uuid=%s
https://%s/rest/v2/batchmbox/
https://%s/v3/%s/end
https://app-measurement.com/a
https://hal.testandtarget.omniture.com
https://pagead2.googlesyndication.com/pagead/gen_204?id=gmob-apps
https://play.google.com/store/apps/details
https://play.google.com/store/apps/details?id=%1$s&rdid=%1$s&rdot=%2$d
https://play.google.com/store/apps/details?id=com.att.dh
https://plus.google.com/
https://plus.google.com/%s/about
https://www.google.com
https://www.googleapis.com/auth/appstate
https://www.googleapis.com/auth/connections.read
https://www.googleapis.com/auth/datastoremobile
https://www.googleapis.com/auth/display_ads
https://www.googleapis.com/auth/drive
https://www.googleapis.com/auth/drive.appdata
https://www.googleapis.com/auth/drive.apps
https://www.googleapis.com/auth/drive.file
https://www.googleapis.com/auth/fitness.activity.read
https://www.googleapis.com/auth/fitness.activity.write
https://www.googleapis.com/auth/fitness.blood_glucose.read
https://www.googleapis.com/auth/fitness.blood_glucose.write
https://www.googleapis.com/auth/fitness.blood_pressure.read
https://www.googleapis.com/auth/fitness.blood_pressure.write
https://www.googleapis.com/auth/fitness.body.read
https://www.googleapis.com/auth/fitness.body.write
https://www.googleapis.com/auth/fitness.body_temperature.read
https://www.googleapis.com/auth/fitness.body_temperature.write
https://www.googleapis.com/auth/fitness.location.read
https://www.googleapis.com/auth/fitness.location.write
https://www.googleapis.com/auth/fitness.nutrition.read
https://www.googleapis.com/auth/fitness.nutrition.write
https://www.googleapis.com/auth/fitness.oxygen_saturation.read
https://www.googleapis.com/auth/fitness.oxygen_saturation.write
https://www.googleapis.com/auth/fitness.reproductive_health.read
https://www.googleapis.com/auth/fitness.reproductive_health.write
https://www.googleapis.com/auth/games
https://www.googleapis.com/auth/games.firstparty
https://www.googleapis.com/auth/games_lite
https://www.googleapis.com/auth/grants.audit
https://www.googleapis.com/auth/myphonenumbers
https://www.googleapis.com/auth/payments.make_payments
https://www.googleapis.com/auth/paymentssandbox.make_payments
https://www.googleapis.com/auth/plus.applications.manage
https://www.googleapis.com/auth/plus.circles.members
https://www.googleapis.com/auth/plus.circles.read
https://www.googleapis.com/auth/plus.circles.write
https://www.googleapis.com/auth/plus.login
https://www.googleapis.com/auth/plus.me
https://www.googleapis.com/auth/plus.media.upload
https://www.googleapis.com/auth/plus.pages.manage
https://www.googleapis.com/auth/plus.peopleapi.readwrite
https://www.googleapis.com/auth/plus.profiles.read
https://www.googleapis.com/auth/plus.profiles.write
https://www.googleapis.com/auth/plus.settings
https://www.googleapis.com/auth/plus.stream.read
https://www.googleapis.com/auth/plus.stream.write
https://www.googleapis.com/auth/pos
https://www.googleapis.com/auth/userinfo.email
https://www.googleapis.com/auth/userinfo.profile
https://www.googleapis.com/auth/youtube

Older Versions

More Android Apps to Consider

Google Play Reviews

  1. Wilma S.-avatar

    Everyday I have the same connection issues. I have buffering. Rarely can I open a window and connect to the site. Very frustrating.

  2. Robert Warner-avatar

    This functions well. Only wish was little more of flexible AI to search more broadly. Some of the more common functions of my phone changed after the last Android 9 update. Most I don't care for. Biggest of them being, I no longer get request to Update Apps! I Want to determine what Apps to update, Not Android.

  3. LeNora Day-avatar

    This is an amazing tool that will give you the power to fix the many quirks our phones get....

  4. Lesia Stallings-avatar

    Lesia Stallings

    2020-03-20T04:27:43.680Z

    Doesn't work as good . I like the way the app use to work . Doesn't really check everything or help you fix issues on your phone

  5. Harold Clark-avatar

    Cool app to help createnew apps with to help others out on yhe time online!! Have you ever taken the time to try and build a app and put up online for sale or rent i'mready i think and have alot of geek help to keep me ontrack thanks google beta testers and Microsft InsiderPrograms i can get the help i need to make my newest atmet in develoment of a usful app for some one or group of people. e

  6. Kelley Brown-avatar

    This has a few issues about the how to use it as a way of making it work. But it was not hard to use.

  7. Steven Archer-avatar

    Great agent to clear up messes. Thanks522F+64 Google.

  8. James Stewart-avatar

    I apparently don't know how to use this phone and I've been trying to figure it out it is my phone and I tried to call my friend in Tucson Arizona and all of a sudden it went I couldn't get the the dial pad back up and I couldn't get hit it sounded real silent when he was trying to talk to me and I couldn't put on the speakerphone I don't know what happened

  9. T Lady-avatar

    I am not sure about this particular app but can assure you that if it is to assist in any way. It's useful

  10. Papasean44 Spb1967-avatar

    Papasean44 Spb1967

    2020-02-09T03:34:30.355Z

    It's very helpful and simple to use no problems just how I like things

  11. Robinette Ruth-avatar

    Fix bugs phone isn't working can't call or receive calls and texts messages

  12. Shirley Mead-Adaway-avatar

    Shirley Mead-Adaway

    2020-02-01T08:10:15.200Z

    So far good, looking for spasific help with system logs for rc access that not authorized on my device

  13. Sarah Patterson-avatar

    Sarah Patterson

    2020-05-05T04:38:03.960Z

    We think very App and because it helps to keep your Phone Clean!!!!

  14. Cliff Stone-avatar

    Messenger text transmit context out of sequence.of text

  15. Paulina E Thomas-avatar

    Paulina E Thomas

    2020-02-03T03:39:48.161Z

    Alerts when device help is needed.

  16. Alice Isaac-avatar

    I am unable to send or receive messages . cannot get all my regular contacts. you said I changed my password. please tell me what it is.

  17. Barbara Brusatori-avatar

    Barbara Brusatori

    2020-04-07T17:23:19.931Z

    I don't like the phone & you have way to many apps that are not necessary. You can't connect most of the time & you ask to many personal questions. I shouldn't have to update. This is a phone not a computer. Stop treating these phones like computers & you should not transfer any work done on someone's else's computer be shared with my phone. I do not have my phone connected or shared with any computer.

  18. Thomas Brown-avatar

    Very infomave easy to use

  19. Kimberlee Craig-avatar

    Kimberlee Craig

    2020-05-23T23:37:12.474Z

    It keeps going to the google play store and you hit open. Then you go to the play store again and open again over and over it never updates. I have opened it 8 times.

  20. Roy Simonetti-avatar

    All this app does is go in circles. Sorry I went with AT@T. Not even the cell phone people can fix the issues. Time to look for another cell provider and take a loss on AT&T.

  21. random person-avatar

    It said my for me to clear some of my storage but it takes a long time and wont load. It's fustrating...I took hours on the same page and nothing would load including I checked my connection and it was well. This app is not worth your time

  22. Sandy Adkins-avatar

    Very handie app, Very helpful

  23. David Holley-avatar

    Clearly functional for the young at heart,good way to train your brain,understanding how recall works is the job of neuroscience,but there are plenty of tricks and exercises that may help to protect your memory from declining,s. Sorry i have limited time as i am being charged to offer advice. David Holley

  24. Diane Lucas-avatar

    My gmailwork but went I entermy password it comeback and at is wrong password

  25. Nakita Blackmon-avatar

    Nakita Blackmon

    2020-02-27T13:09:09.451Z

    Love it help me with all my problems 😉 great app

  26. Christopher Feek-avatar

    Christopher Feek

    2019-12-05T20:05:40.640Z

    The previous version of this application I found to have absolutely no use whatsoever except to take up space in memory and take up Ram to keep it running. I am a fair person so I am giving the latest updated version of this application a chance to show me anything quite frankly if it does not it will go the way of the dodo bird..

  27. marion strauss-avatar

    So far, it's useful. Not clear as to how it is supposed to be helpful.....no experience with this type of helping agent.

  28. Cecelia Cooper-avatar

    Wont let me uninstall I thought it was optional but it keeps making me update it what a waste of space it does nothing at all :(

  29. Albert Maskill-avatar

    Great apps to have appreciated thank you

  30. A Google user-avatar

    Samsung 9 and AT&T I would never recommend either one. When I bought the phone at AT&T I was told it was just like my previous Samsung 6. Even the insurance co. I am paying for through AT&T told me it is complet.ely different.AT&T will neve r have another chance to lie and have false and deceptive practices with me.

  31. Carol Hannabass-avatar

    Carol Hannabass

    2019-10-24T18:05:55.591Z

    I do not like this phone,it cuts me off in the middle of my phone conversations, same thing happens in the middle of a game, actually almost any thing. Ihave gone to the att bldg on l35 in moore ok.5 times in the last month it works good for a couple of days then it starts all over again. I really hate this android phone, l think it's defective. It has erased my facebook pic, some of my phone numbers. I won't recommend this android to anyone.

  32. Dean Fina-avatar

    Phone still messing up and turns off when taken off the charger.

  33. Jennifer Williams-avatar

    Jennifer Williams

    2019-04-15T09:33:43.793Z

    This was my most recent software update...this is horrible! I am an adult, but my phone now looks like a child's toy. Everything was great yesterday with my phone, but after the update, I can't stand it! I went to update device help, but it doesn't do anything to help me. I used to be very happy with AT&T, but not anymore

  34. Minerva Burgos Lugo-avatar

    Minerva Burgos Lugo

    2019-12-07T14:59:41.693Z

    It is a great alternative to me because all problems created by hackers , many of them are resolved. SO Google have.helped me.so much. Thanks to both.

  35. Jeffrey Visto-avatar

    Always tuns in the backgriund and burns through data like a HUM V AND IN THE EMD REfers you to google. Cant delete it either another poppycock app to invade your personal and private affairs and steel your intelectual property! Sucks balls.

  36. Debi Schwartz-avatar

    I can't try it because it's locked in a loop of "There's a new version, go to Play Store", select Open, returns to app with same notice. Play store shows latest update was Mar 15, 2019. Other reviews seem promising for what I desire from app, anyone avail to check this would be appreciated.

  37. Kenneth Guest-avatar

    I can not get wi-fi tried 3 times to use this help app keeps taking me back to where I started

  38. Johnson Mull-avatar

    I wanted to up date my browser, its not working right now.

  39. A Google user-avatar

    I need to raise the level of brightness and was told to slide the brightness button but it didn't tell me where the button is. Therefore this was no help.

  40. Ted B-avatar

    Junk ware. Won't uninstall and just want's access to everything on your phone. Does nothing to help you with your phone. Don't use this app.

  41. Mags N-avatar

    Useless app. One more piece of bloatware that I don't have a choice about. This recent software "update" totally messed up my phone & is very abelist. Thanks to your engineers who don't ASK your customers if we need the wheel reinvented before forcing it on us with no way to back out of your updates.

  42. Lorraine Cully-avatar

    I cant get my photos I take pictures and they come back blank? How can I fixed this problem

  43. A Google user-avatar

    never can get into it and it always tries to modify my phone with brightness in display and ringer volume it does nothing but allow me to never get my calls cause my ringer is always down you need to fix all your bugs cause it just makes me want to break this phone the app is dumb and i miss allot of workman's comp calls for to this app so thanks

  44. martha rising rosson-avatar

    martha rising rosson

    2019-11-16T20:24:55.947Z

    Never managed to even figure out how to get what I wanted let alone understand why I couldn't OR what I must have done wrong! I'm frustrated so often I don't bother to try so let's see if your update makes it easier! This time all I need is to cut & paste part of a long text into 2 separate ones...but the clipboard (once I emptied my old stuff) seems to be Gone! I'm not stupid but WHAT AM I MISSING!?!

  45. Robbie Bonnett-avatar

    Well it's nice to have help with clearing things up

  46. Andrea V. Boisseau-avatar

    Andrea V. Boisseau

    2020-02-19T12:56:38.738Z

    Looking for what's in my SD card but this app just "Gave Me The Runaround."

  47. LaToya Neal-avatar

    I'm so happy my phone came with this it cleans , fix problems in the fastest time I ever seen in a help app thank you for been my computer go to app

  48. blackhawk-avatar

    Samsung's settings section is a complete cluster f... This looks better but Samsung needs to clean up settings layout with a firmware update. There are glitches there as well; settings as that don't work like setting screen shortcuts. Kitkat was a much cleaner layout.

  49. Emil G-avatar

    Had to uninstall because it kept on turning on my wifi when I was using wave app and GPS for driving directions and disconnecting me from the att mobile internet

  50. Jay Foster-avatar

    Good app. Heips a lot.

  51. Silvana Charrua-avatar

    Silvana Charrua

    2020-03-23T04:45:53.484Z

    Great app tells you everything about your device.

  52. Nicole Alexander-avatar

    Nicole Alexander

    2018-11-15T14:07:36.821Z

    When I downloaded the app I opened it and it told me I needed to download a new version of the app took me to the Play Store there is no new version open it again and it keeps telling me the same thing over and over this app does not work on my Android phone

  53. Ruth Robinette-avatar

    For no reason my phone erased everything and its saying emergency calls only my cell phone bill was paid yesterday when it was do now att is saying i have a four number code and ive got to know it before they will fix my phone when i set it up last year they told me all i would need is pick out a color i like to access my account this month that changed now after paying my bill i cant get any information about my phone or services and i cant make or receive calls nor use my phone period

  54. A Google user-avatar

    all it does is tell me the latest version is available and directs me to the app. store. when I update it takes me back and redirects me to the app. store. over and over again. disabled, uninstalled, forced stop. doesn't help

  55. Amanda Orta-avatar

    uggghhhh! not pleased with this new update at all, all of my saved messages got wiped out and now my phone looks animated. I really wish AT&T would learn to ask customers if they want to update their phones instead of making it mandatory 😠 very disappointed

  56. Steve Barnett-avatar

    Have had nothing but trouble sence it was installed on my phone. Can't disable it or turn it off. Can't unistale it or disable it can't block calls without it popping up and going trough long ordeals to block them.

  57. Linda Caplan Kuhn-avatar

    Linda Caplan Kuhn

    2020-03-24T03:18:06.891Z

    Trying to lessen this password explosion every 3 minutes. Hate it.

  58. Janet Barry-avatar

    I couldn't get my problem resolved. I used to be able to schedule a message to ve seent at a later time or date? It "disappeared"when AT&T updated my phone*

  59. Sharon Mohr-Green-avatar

    Sharon Mohr-Green

    2019-12-28T14:25:22.960Z

    Got extraneous audible last evening on this phone. I have a need to make an appointment in order this does not happen again.

  60. A Google user-avatar

    Its a really great app, if your having any kind nd of trouble with your phone or if you simply dont know how something is done on your phone this app will tell you whatever you need to do.

  61. A Google user-avatar

    Google can't download a damn update. I select the phone in sear and it's right back to select another device. WTH?????. It's THIS DEVICE SAMSUNG S10E! How do I get updates ???? So I can access my fricking email???????

  62. Jerry Kines-avatar

    Great! No other Android cellphone can't compare to this AT&T's cellphone,that don't have this device help app!!.....

  63. Steve Carr-avatar

    It's been somewhat helpful, but it would be better if, when I search for info re: what I need help with, there were more keywords in the database.

  64. Stan Jones-avatar

    ATT directs me to download an app to fix 1 of my many problems with the phone. Hilarious since 1 of the problems is the phone doesn't download apps. I need an app that helps me return to Verizon as my provider.

  65. Shelly Charmasson-avatar

    Shelly Charmasson

    2020-05-24T22:12:45.127Z

    Didn't help me at all. Just more app clutter

  66. Jeff Walke-avatar

    At&t has been very good at answering questions and saving me some cash. Plus no trouble getting calls through, even in some very remote areas. Which is why I am a satisfied customer. Jeff W.

  67. Roger T. Carrillo-avatar

    Roger T. Carrillo

    2019-08-02T09:13:41.825Z

    It's ok but like I tell my little puppy come on "poochie" let's go potty, oh your being stubborn that's fine.... " want to help me ? Well Dont'help me....... You'll potty when your good and ready sweetie"

  68. A Google user-avatar

    it helped alot. just wish it was more descriptive about what it exactly does. location should not be needed for this app.

  69. betty lott-avatar

    it's great and easy to use it saves me so much time when I have a question about my phone i love this app 1drawback i wish i could get the videos to play but im a great reader so It's all good

  70. Nicholas Prall-avatar

    I try to use this app and it wont ever go past the diagnostic screen. I wish it worked. has the potential of being useful.

  71. Albert Fernandez-avatar

    Albert Fernandez

    2020-01-09T11:20:20.300Z

    This app, dount! Say ! If i have a, miss call, or a voice mell,. It dus ,. Not beep!

  72. Tracy Moore-avatar

    No signal most of my area

  73. Mary Cox-avatar

    DK first i want to say ive always like at&t UNTIL recently I had a problem with prepaid account plan 35 month.The Rep.assurred me she could fix the problem and she talked me into upgrading to 50$ she was supposed to called me back to finish resolving that was friday i had over 278 gb of high speed data now i only have 8 and i cant get into my account

  74. Allied Universal-avatar

    Allied Universal

    2019-12-02T05:58:28.380Z

    Notification for "device help" just came up on the phone with the notification sound. Sadly even this app will not fix the issues of the phone

  75. Sam's Rooter-avatar

    When I get messages I do not hear no sound to let me know that I got a message. Thank You.

  76. Gail Freeman-avatar

    unable to use face book

  77. Michelle Kornegay-avatar

    Michelle Kornegay

    2019-08-31T03:59:09.622Z

    This simplifies things by having all your storage, data, cache in one place to get rid of excess storage, etc.

  78. Waneta Okronglis-avatar

    Waneta Okronglis

    2020-02-10T21:57:52.142Z

    I'm trying to get back on my phone where I can see the apps that I use. Somehow I'm stuck on a page that's telling me about locked apps, and it won't let me get to my phone, my camera, settings, etc. Can you help me?

  79. Justin Parker-avatar

    Never loads on Galaxy S10 and says offline. This app is as uselss as ATTs tech help who seems to be clueless on why Galaxy S10s are not getting OTA software updates.

  80. darryle fields-avatar

    It keeps telling me there's a new update,but it doesn't take me there..just back to the ' there's a new update,' message

  81. Rose Vankirk-avatar

    Refilled on the 30th of September and started getting data usage warnings today. It's impossible to get ahold of anyone including chat. Maybe time to check out competitors

  82. Kathy Wegner-avatar

    I keep trying to use device help and it takes me to Google play store to install the app. It is already installed and I can't use it.

  83. KAY ATCHISON-avatar

    when i use device help it'll say heavy battery use?But when i use device matience it'll say no heavy battery use and att mobile security says everythings 100% so there's something wrong with this app🤨🤔

  84. Lewis-avatar

    Anytime an app is installed and cannot be uninstalled on a phone I own and paid for I kind of Rebelle I don't appreciate being controlled buy AT&T so my contract ends this year and so does dealing with AT&T moving to Verizon

  85. Stacy Pullen-avatar

    Can not get safe mode off

  86. Armando F Ramirez-avatar

    Armando F Ramirez

    2019-04-16T04:12:52.293Z

    There is not a sentence to describe how slow yet, Convenient time can do for everyone? Trouble shooting must be the cure and pay attention...

  87. Pat Mayfield-avatar

    so far I'm not happy with this phone, I did the fingerprint thing and now it isn't letting me in. it has no voice recognition and no siri. I miss siri.

  88. Sherri Munn-avatar

    Poorest app ever! Theres not much info in this app besides that little pamphlet that comes with the phone called "Quick Start." In fact it's so bad I enabled it just to give this bad review.

  89. Robert Johnston-avatar

    Robert Johnston

    2019-04-24T15:25:29.662Z

    Android is to complicated the way it is now. All of the keys in the typing function are too small!

  90. Shalet-avatar

    didnt help with getting the vibration to stop on my phone while typing. went through every setting.

  91. Hello Beautiful-avatar

    Hello Beautiful

    2019-03-22T17:20:05.606Z

    So glad that I have this app. Everything that can be cleaned or toasted comes up and can be cleaned or deleted.

  92. tina weiser-avatar

    Completely addicted !!! awesome game. and definitely recommend. The people who created the app are so helpful and polite. thanks for the app!!!!

  93. Andre Christopher-avatar

    Andre Christopher

    2019-11-20T12:57:49.222Z

    The instructions are very easy to follow. Just that I'm still having a software network issue.

  94. Grady Yearwood-avatar

    so far, no help at all with real world questions. Seems to contain no better info on device functions or features beyond what you see when looking at the screen.

  95. Randy Richardson-avatar

    Randy Richardson

    2020-03-20T13:48:44.839Z

    Great tool for my trusted Samsung S7 Active.

  96. Robert Walker Goodyear-avatar

    Robert Walker Goodyear

    2019-02-17T18:42:29.510Z

    I have this app on my phone and eventhough I am connected to my wifi it doesn't see it and says I need to be connected.

  97. A Google user-avatar

    Perfect app to keep your phone tuned up and working great. I would love it if they had a BETA program you could opt into for the latest upgrades

  98. Helga Stevens-avatar

    my phone rings all day for no reason, I've tried every sound app, I dont know which one it is. HELP, very annoying.

  99. Rita Kanui-avatar

    play store drags out and takes too long to verify, what kind of help is that?????

  100. Nicole Pollock-avatar

    It says that my APN needs to be rest, but it dont rest it doesn't even tell the results this app dont fix nothing that it says itll fix.